We cannot say enough about Roger! He was extremely professional and helped us out when we were in an accident. Wonderful customer service!! A big shout out to Todd as well as he stayed after hours to help us, too. We are extremely grateful for their service.
I want to start by naming Todd as my savior. He was amazing. Todd rescued me when both my semi and trailer was half way in a ditch that was camoflouged by snow. I couldn't believe how quickly he got me back on the road. Fantastic service! Thank you!
For most of my towing needs I've tried to always use Dean's towing! This time around even though AAA had already scheduled a company to recover my vehicle State Patrol interfered and called Dean's Towing to recovery what they thought was an abandoned vehicle despite the fact local dispatch knew vehicle was there and that I wouldn't be in it because they were nice enough to inform me of the lengthy wait for AAA was and kindly dispatched a deputy to give me a ride home! So a few hrs after being dropped off at home by a deputy I received a phone call from AAA driver stating there was no vehicle matching description at location that was given! After getting off the phone my only concern was finding the vehicle wasn't concerned about AAA driver that drove from wherever for nothing! So started to call around to find the vehicle and nobody seemed to know where the vehicle had ended up or even who picked it up! Well after searching for a couple days I just so happened to be driving by the Albert Lea location while running other errands and caught a glimpse of what I thought was my vehicle, but wasn't for sure cause couldn't get a good look at it. Well once I got home I called Dean's Towing to see if my suspicions were right and luckily they were and so now I know it's safe! After working out some of the financial and paperwork details I now have my vehicle back in my possession and had other things would've cooperated I would've been able to have both my vehicles home, but after a quick call back to Dean's Towing to let them know I'd be back the next day to get other vehicle I was told that that was no problem and they had noticed I parked the other vehicle in same spot as vehicle I took home and it wasn't in anybodys way so everything was good! So even though everything surrounding the recovery of the vehicle was all screwed up and there were obvious issues of poor management and miscommunications none of which was Dean's Towing fault and I'm grateful that they were the company that ultimately were in possession and had performed the recovery of my vehicle because I at least knew my vehicle was safe and well taken care of! So I would like to extend my most sincere thanks to the entire Dean's Towing team for another job well done! Thx to all and a special thx to those personally involved I appreciate the grueling and often unappreciated service you all provide! Thank-You All!!
Bob couldn’t have been nicer. Came out on Hwy 14 after my pickup broke down pulling a trailer load of furniture for my daughter who moved to Willmar a couple years ago from Louisiana. Broke down on Friday nite about 8 PM. Bob was there in less than 30 minutes. He couldn’t have been more helpful and friendly. He towed us back to Owatonna with 12’ trailer still connected to my truck. What a pro. We dropped the trailer got my daughters friend to borrow a truck and bring the trailer to Willmar with the furniture, plus all the stuff in the back of my truck. Bob suggested a couple of local transmission shops. I have already reached out to them. Bob if you ever need anything from Louisiana I will bring it to you. You’re new friend, Earl Allen.
We were stuck on Interstate 35 in a 45 foot motorhome, Dean’s towing was able to respond sending an amazing driver, Noah, who was so courteous, knowledgeable, and really cared about everyone’s safety and our motorhome. They also gave a great recommendation for a repair shop and worked with the shop to get the home in and checked out. Being first time stranded on an interstate in a motorhome they turned a very stressful situation into a bearable one. We can’t thank them enough for how they handled our situation.
Absolutely the most unprofessional towing company I’ve ever dealt with. Noah was rude, swore at me on the phone, and showed zero customer service skills. They damaged my vehicle during the tow — which I caught clearly on my doorbell camera. When I brought it to their attention, they refused to take any accountability.
That footage is now in my lawyer’s hands and will be shared publicly. All they had to do was admit the damage and handle the situation like professionals — instead, they chose hostility and disrespect. Bad move, especially when dealing with someone well-connected in Rice County. I strongly advise others to stay far away from this company.
Dean’s Towing had a very fast response time, the driver was clearly knowledgeable and professional. “The Solution” pulled the truck out quickly and safely.
2 of the nicest guys from this place just spent I think at least a half hour(probably more) in the cold dragging my staff's car out of the ditch. They stopped to see if everything was OK and without even being asked came back with a tow truck to help! They did not have to fo that! It was so sweet! Support this business! If you guys read this thank you again! I'm sorry I didn't get your names to give you full credit for being so awesome!!! I'll be back with my business though!
The service and experience I received here were terrible. Every time I interact with these guys, there's always someone rude on the other end of the phone. If I'm PAYING for a service, I shouldn't have to deal with such horrible treatment.
Needed help getting air into our tire because of faulty tire stem. Deans Towing promptly came to our rescue on a cold Sunday evening and got us on the road again. Your kindness, professionalism and quick service was greatly appreciated!!
Amazing service, sadly I didn't get the drivers name but he was extremely helpful and friendly, to be honest the best Wrecker truck driver I've ever met. He decked a truck for me and was very professional and fast, I would 100% recommend this company! Also with an amazing price!
I blew a tire on the right front trailer axle. I contacted Dean's Towing in Owatona and they immediately responded to my issue and took care of it in a short period of time. Very happy with the service they provided and their driver was polite and efficient.
Todd helped me out with my daughter's car last night. He went so far above and beyond what I would expect any towing company personnel to do. His willingness to help ended up saving me a large amount of money. He was extremely kind and helpful throughout our entire encounter. I cannot say enough good things about Todd and the service he provided.
Roger was amazing! It was raining when we needed a tow and he provided door to door service to a local hotel and then to the repair shop and back to a hotel. He was so kind and willing to help! He even followed up the following day to make sure we had made it to our final destination after two replacements. So kind and thoughtful!
Amazing tow service. Had my primary vehicle torn apart and a dead battery in the family van and just so happened to run something over and have it go through my tire out the side wall and into my rim… the moment he stated he had it under control and not to worry he released so much stress great service. Will definitely use deans again.
Excellent customer service & when the tow truck came to pick up my car he was very friendly, helpful and took very good care of my car- getting it to the repair shop!!
Our camping trailer broke on the interstate last august on our way from Canada to California. Cecil from Dean's Towing not only got us out of there quickly, brought us to a trailer shop, but came back the next morning to see how we were doing! We were back on the road by noon! Many thanks, and all my gratitude for a great service!
I can't believe how amazing Dean's Towing is. Both of our cars broke down in the same week, and I was extremely stressed. Noah from Dean's towing showed up on the side of the highway VERY quickly, recommended awesome shops in the area, laid out how much each fee would be depending on where it was towed to, and was so kind and understanding. He let us sit in the truck while we waited for each step (it was hot out), and we had very genuine conversations.
From there, I needed a tow 4 more times between our 2 vehicles that we were getting fixed. I got to hang out with Noah again as well as Garett. I can't express how grateful I am for these wonderful people. I feel taken care of, valued, and they have incredibly reasonable prices.
My truck just broke down at Northfield, Minnesota and I’m from Milwaukee, Wisconsin, I just called them and they were quickly and efficient, they towed my truck from MN to WI, and also they took my trailer to their place & let me park my trailer there. I’m so grateful I found them. The tow driver was so nice and helpful. Thanks Deans towing !
