Got me out of a bunch of jams for my customers and my business… Colin and the drivers are great people to work with, would highly recommend for anyone in need of service
Very disappointing experience. Our truck was towed Saturday and we were told they wouldn’t be open until Monday. Then early Sunday we got a call telling us to come pick it up immediately and were expected to arrive within 25 minutes, even though we live far away and needed to arrange transportation. I clearly said I was still trying to find an Uber and never confirmed I was on my way, but the person on the phone became rude, accused me of ‘playing games,’ and spoke very disrespectfully. Completely unprofessional and stressful customer service during an already difficult situation. Would not recommend. I think it was Erick
Had an unfortunate front end problem occur and needed a tow to a repair shop. Driver offered to call a repair place near by himself he was familiar with. He called and urged for it to be looked at right away which it was and the price was lower than expected compared to other quotes in the area. Very positive and appreciative experience
I needed a tow in Duluth and called USA Towing after another shop didn’t pick up. USA Towing answered on the first ring and were very friendly. The tow truck was to me in less than 30 minutes. The price was reasonable too. Highly recommend!
USA/troys towing is hands down the best tow company in TOWN! They don’t over charge like the other guys. We want you to come back! I will be continuing to use them!
My insurance had contacted Eric (USA Towing in Duluth) for roadside assistance. I had cancelled this request online right away, but there was some confusion.
Eric proceeded to call me and stated that “he was just leaving and would be at least 20mins before he would arrived at my location.” I informed him that I had cancelled, he immediately got irritated and said “No you did not and well thats nice since I am almost there, and finished with that’s fine your insurance is still going to pay me".
He first stated that he was 20 minutes away at his shop and then proceeded to say he was already on his way and falsely claimed he would be paid.
I was already upset that I am from out of town and having tire issues. To then have someone who is supposed to assist me, have a horrible attitude is unacceptable.
I blew a belt ,near sunset.I am from out of town. This tow company was wonderful. They were very patient with a nervouse and upset gal.. He drove me to the hotel ,before dropping the car off at Triple J's. He made sure I had a room before leaving.To him and the fella who answered the phone ,hug your mom and tell her thanks from me.
Needed a tow a few days ago and Krenzen recommended USA Towing. They were super quick and friendly AND affordable. Highly recommend, it's the only tow company I'll use from now on (hope I won't need it though). ?? These guys are great!!
Eric noticed me and truck broke down on a Sunday parked closed to Troys service center. Pulled up to make sure my girlfriend and I were alright and if we needed any help. Brought us battery jump pack to bring my truck into the service centers lot. Super nice guy.
Shady and horrible.
I was hit by another driver, the police called for a tow. The next day I called USA, they said yes they had my car I said great I will be there tomorrow to get somethings out of it and Troy’s would pick it up to repair it on Friday. I did go there on Thursday. Not once did he say he wanted cash payment or he wouldn’t release it. I thought USA and Troy’s were connected and I would pay all at once. So he would let Troy’s take my car and then had it for the weekend. Now he charged me 500 dollars, cash only. Suspicious! Told me Troy’s never contacted them to pick it up. So he lies as well. I know for a fact they did call. I didn’t even want to give them a one, zero would have been better.
After a car accident, Frank came to tow our car and was so kind and wonderful! I hadn’t had a tow experience before and he explained the whole process. He even helped us out a bit more and dropped the car at the collision shop, which is near the yard, I wanted instead of creating an extra step for me, a teacher, on the first day of school. Should I need towing services again, I’ll definitely call these guys again.
If I could give Big E 10 stars, I would. I had to have my car towed because the rear suspension rusted out. I was going to bring it to a service center, but he knew that there was a recall on my vehicle. He called the dealership and made sure that I was all taken care of. Had he not been the one to tow me, I could have been out a good chunk of money for the repair. Thank you!!!
I had a great experience with this company. I called them about a week ago and asked them for help starting my car up. They were super helpful and came by at within the hour to help and the guy that they sent to help me was super nice and understanding he was ver knowledgeable as well. Man… I wish I got his name to give him his proper credit for be good at his job. Anyways me and this company are definitely in good standing.
My car was dead and wouldn’t start, thought it needed a tow to the dealership but Joe helped me get it started so I could drive it to the dealership and avoid the tow charge. Saved me money and I really appreciated the extra mile they went to for me.
My Roadside Service through USAA INSURANCE DISPATCHED USA TOWING at 10pm 19 July 2023. They never showed after I called and they realized I was Black . The dispatcher blocked me .Called USAA again,and to their surprise no tow service would come to 40216 zip code where car stopped. Had toadvise them this Kentucky, no Matter if it's Louisville. 24 hour towing is for WHITE PEOPLE ONLY!
Locked my keys out of my vehicle at belknap kwik trip in Superior. $75 service with maybe a ten minute wait, since they also have a truck in Superior. Took him less than 2 minutes to get in to the 2000 Ford Ranger I was driving.
(All the locksmith companies like minutekey and such sent me to a call center where they have a script with way too many questions and want $140 before even contacting someone to send out)
Friendly and professional experience with both the person who answered my call and the guy who got into the vehicle (I think it was Big Al?)
Thank you!!!!!
Big E was a god send and that truck had no problem pulling a full size trailblazer out of a very steep ditch thank you guys so much for everything! 10/10 strongly recommend
My truck wouldn't start and was at the top of a parking ramp. Dan Harworth was nice enough to walk all the way up to the top and give me a hand in getting it started. Dan was great in bringing my truck home. Thanks again for an awesome job.
Awesome people to work with. Fast, reliable, friendly, knowledgeable. All around amazing people there! Very happy to have them near by for any needs I might have. Always a fair price too.
Awesome / Fast Service - Cole and Team at USA towing are Fantastic! Thanks for the quick fix on mobile battery repair! We will keep your number on speed dial for future needs!
These guys are great! Friendly customer service and fast service. Frank was a great help as my tow truck driver. I highly recommend USA Towing & Recovery!
Wheel bearing was shot and three lug nuts were busted. Couldn't drive any further. They showed up within 20 minutes and brought us to a repair shop that got us in and out within an hour and a half! Wife and kids were with and on our way home from a trip to Duluth. Thanks for the good work guys!
I needed to get into my car and I called USA Towing. They came out in less than 10 minutes and he got into my car in less than 15 seconds! They are great! I will use them again and highly recommend them also!
I want to send a huge thank you to this company. We had some issues up in Kelsey MN with my son’s birthday present truck (was my father who had passed a old truck and we were giving it to him) we called AAA towing as we lived and USA towing came up from proctor to Kelsey. The tow truck driver was amazing middle of winter to drive up there he was so amazing to my son, myself and my disabled husband, and my daughter.
I can’t thank the driver
Would highly recommend USA towing. They have also done a lot of towing for me and always respectful.
Very efficient, pleasant service. We were very fortunate to be near a dispatched truck, so our wait time was short. The tow operator was very helpful, and answered my questions well, teaching me a few things along the way, despite the -15 degree morning. Very thankful for their professionalism and service.
