Rapid Recovery JunkYard in St. Paul (MN)

i know that people tend to be angry with towing companies, but the gentleman that helped me out was very nice. It sucks but they’re just doing their job. It ended up being pricey due to having it on their lot for a few days (our apartment failed to notify me they towed my partners car), so it added up. Otherwise, the man was nice and honest, the car was clean. Lesson learned !! don’t hate these men just doing their job. blame the companies that tow!

I strongly advise against using this towing company due to their questionable and potentially unlawful practices. Their methods seem designed to unfairly target vehicle owners, demanding cash payments on the spot and towing vehicles under dubious circumstances. Any business or property management company utilizing their services may be putting their tenants or customers at risk of experiencing unfair treatment. I urge the city to investigate their practices. For your own protection, I recommend avoiding this company at all costs.

I had the misfortune of having my Tahoe towed early morning on Sept 18, 2024. When I called Rapid Recovery on Acker St. in St Paul, Greg was cordial and let me know what I needed to do to recover my vehicle. THAT was a lot of bad news. I did not have my vehicle registration or the $360 CASH needed. When I got to 14 Acker street, I learned there are NO EXCEPTIONS. I brainstormed with Greg who directed me to a local bar with a cash machine. The registration was more challenging. I was fortunate to be able to locate the title for my vehicle on ONE Drive on my Ipad. I could not get it to transmit to Greg. That is when, Greg's associate stepped in as the Ipad Wizard, and airdropped the image to his cell phone then to Greg to complete the transaction. Greg and Chris were awesome; made a very challenging problem solveable and got me on my way. I would not wish the towing recovery process on anybody but if it happens, I hope you have somebody as helpful as Greg and Chris at Rapid Recovery in St. Paul be there for you. I hope their supervisor appreciates these guys. Client-facing, helpful, smart employees with good attitudes are hard to find. Jerry Brennan

Almost got ran into a wall around 12:00AM 6/18/24 off of Marion and Concordia because their drivers in truck #33 don’t know how to stay in their own lane and when I called to report the driver , the employee Dameon was the rudest coward I’ve ever experienced over the phone . He definitely didn’t make the report of the driver of truck #33 instead he decided to cuss at me because I was outraged by the poor driving skills of their drivers . I wish the owner would actually do something because I know employees are not allowed to talk back like and I definitely know drivers shouldn’t be recklessly driving companies vehicles with all of their information on the side .. it’s hilarious because the driver started to drive with sense and really slow once I started to drive on the side of him and collect the information needed to make this report this isn’t even going to be reported because of poor employee like Dameon

Went to the DQ on central ave. In Columbia Heights and parked my car in a parking right next to DQ that was parking lot for a church that wasn't even open and I wasn't parked more than 10 to 15 minutes and when I came back my car had been towed. They wouldn't let me pick up my car for 2 1/2 hours because that's how long it takes to process it. Wouldn't give me my car unless I had proof I was the owner. Plus they charged me $360 cash only. They are such scammers.

Lowlife predators who patrol the streets of St. Paul looking for victims. Thankfully, I was able to catch them before they drove off with my car and only had to pay the $100 drop fee. And thankfully I can afford that. But what if it were someone who couldn’t? They’re going to impound someone’s car, charge them $340 for the privilege, then probably tack on a daily storage fee until the person can’t afford to get it out? It’s theft, blackmail and usury - an excellent business model. And the fact that they only take cash leads me to suspect money laundering as well. I hope all their trucks meet an ill fate, and I’m happy the driver’s vape was run over in the process of trying to tow my car tonight. Karma.

Towed my car At my OWN residence and with a parking pass! Was over 400 dollars to get my car back. The workers were absolutely no help and just downright rude.

This company’s actions not only disrupted our plans but also tainted a significant family celebration—my daughter's college graduation party. I parked across the street from Red Rabbit due to the lack of available parking because Red Rabbits lot was closed for repairs. Mind you, all of the business located next to the lot were closing for the day. The demand for $360 in cash only is both unreasonable and suspicious. Such a high fee, combined with the insistence on cash payments, raises serious concerns about the transparency and ethical standards of their business practices. Most reputable companies offer multiple payment options to accommodate their customers and ensure accountability. Furthermore, the refusal to release our car without a receipt for the car tabs or the title is absurd and completely unnecessary. It appears as though this company goes out of its way to create obstacles and inconvenience for its customers. I encourage everyone to report this company to the Better Business Bureau.

Criminals. Awful businesses. Completely damaged front wheels and steering gear when they towed. Incompetent employees that don’t know what they are doing. They dodge your calls to get a damage claim like it’s there real job. Do not trust them or work with them. They will wreck your car and not care and won’t do anything to fix their mistakes. Completely unprofessional, not that they care.

Scam - wanted to charge my client $300 for a lockout! Got it done for $95. They said the going rate is $300.

A tow truck from Rapid Recovery came to my parking to tow another car. It and did significant damages to my car. The driver proceeds to unlawfully leave the scene without leaving any information. I was told by a few eyewitnesses that saw the entire incident. It was also confirmed that a tow truck from Rapid was out in my parking lot this night. I've made several attempts to contact Rapid to pay for the damages they've caused to my car. They made zero attempt to reply to me. Brian, the manager keeps playing the "we'll get back to you" and does not. This business takes zero responsibility or be civil for a property damage that they caused. This is an unethical "establishment" in so many ways.

They are the worst business ever, they take advantage of people. I parked my semi-truck at Walmart parking lot (I understand, it was my fault), they came and towed my truck and trailer (no problem there), but they towed it around 3am and when I called them at 6am, they told me to pay $3340 cash for 10mil distance that they towed. That's way too much excessive, I've been in Trucking business for a long time and I know it's expensive to tow truck, but not that expensive. They told me I have only 7 days to come up with the money, don't forget the $100/day adding (thank God, I have the money to pay), what about those who can't come up with that kinda of money in that short period of time? Don't get me wrong, it's my stupidity to park my truck there, but this towing company needs to be out of business or they need to be investigating for piracy and taking advantage of people when they're vulnerable. And their employees are the worst.

My car had been towed from my apartment complex due to the pass not being viable. Fair enough, it had fallen between the seats of my car and couldn't been seen. Coughing up $300 for a mistake I made is annoying enough. What made it absolutely infuriating were the staff I worked with. The area you pay in is a small space, and the employee would not stop vaping the entire time. Not is it just gross, but it is in direct violation of the Minnesota Clean Indoor Air Act. I already didn't want to be there, but now I'm stuck in a tiny room and inhaling secondhand, cherry-flavored, rancid air. I also didn't feel like I was in any position to speak up on this issue as the facility has signs saying "rude customers will be asked to leave without their vehicle." I didn't want to be percieved as rude and it end up costing more. When I had paid my fine and provided the proper papers, the employee said he'd meet me in the lot. Grateful to be leaving the Department of Health violation that they call an office, I proceeded to stand in the mud waiting for my car to be released. After about 15 minutes of nothing, I returned to the office to find a different employee who was a little more helpful. He said he wasn't sure where the other guy went, and walked out with me to the lot to help me get my car. It was an extremely time consuming and unprofessional experience.

Parked in a lot on Sibley near 6th in downtown St Paul that was so poorly marked, when we called Rapid Recovery about being towed they admitted it's poorly marked. It's apparently two lots, but looks like one. $5 parking signs were pointed towards the part of the lot we parked in. We paid the $5 in the pay box but our truck was towed upon return. The tow company is about one mile away, it cost $340 to get the truck back and they only take cash.

What a SUPERB EXPERIENCE!!! Lloyd's Automotive is 1 of the BEST & MOST PROFESSIONAL mechanics ever in Saint Paul Minnesota. PERIOD. So Lloyd's works exclusively with RAPID TOWING 2send vehicles TO & FROM their CUSTOMERS, so that reason ALONE means they HAVE 2BE one of the BEST towing companies around, otherwise Lloyd's would have NOTHING 2do with them. But my experience with RAPID TOWING goes far ABOVE AND BEYOND just excellent service IN EVERY WAY POSSIBLE!!! They towed my vehicle back 2me. Not only that but it was what they did AFTERWARDS that impressed me 2the Nth degree!. The PROBLEM was that my sisters vehicle had BROKEN DOWN in the alley leading 2my GARAGE, & there is ONLY ONE entry/exit 2the alley! it is a DEAD END. So I asked the driver for HELP, actually a BIG FAVOR. He UNLOADED my car, hooked up my sister's SUV, MOVED IT 300 feet, & 2the street. He THEN hooked MY car BACK UP & moved it right next2 MY GARAGE just like i needed it! I was going 2give him a tip & he just said you're welcome. I have never had such an INCREDIBLE EXPERIENCE with a tow company & probably NEVER WILL AGAIN! All the negative reviews on here seem more interested in expressing their anger in getting towed in the first place than honestly relaying their experience IMHO...

Predatory towing company!!!! Attempted to hook me up in front of my 24 hour gym. If I had left the gym two minutes later, my car, dog and work equipment would’ve been gone. One guy yelled “you can’t park here”, yet, here I am, a member of the gym in that very same lot. I know y’all really weren’t about to front wheel lift my awd with the parking brake on and a hitch box on the back. Can’t even imagine the damage that would have caused. Companies like this don’t deserve to be in business.

I had an awesome experience with Rapid Recovery tonight! Bulldog came to move my friends brothers 1 ton dually just a few blocks back into his alley driveway. It was a really tight drive with trees on each side and I know it wasn't so easy to do because it was 1am and there is no light back there at all. But this guy is a class act. He didn't rush and he got it handled properly and in a very professional manner, and I was totally pleased. In my experience, quality tow truck operators are frankly difficult to find, and so if we need to move anymore cars we are definitely going call again. Thanks guys, you totally gave us excellent service! Btw Bulldog, if you read these at all, please check the review below from The Dude. Thats from my friends brother who's truck I just mentioned you helping us with. You are a huge blessing and I thank you because I know not every tow guy will give this kind of consistent service. Your service however is the type of above and beyond that deserves to be recognized, and I just want to say I really appreciate it. Thank you!

This company is morally bankrupt and practices predatory towing all over Saint Paul ruining peoples lives and waiting and watching for people to park in places and then either towing the car or charging drop fees of hundreds of dollars and intimidating you. Garbage tow service. please report to the BBB

Professional criminals posing as tow service. Gives reputable drivers a bad name. Towed car from assigned underground parking spot when permit was displayed then lie about like coward they are. Lucky I wasn't there to physically prevent theft. Risky for your staff having them petty thief.

Worst people I have ever met. Towed my brand new car and didn’t want me to have it back even after I had all the money they had asked for. They even threatened to call police on me saying they were not sure it was my car.

I called to find my brothers car because I was told by my maintenance people that we use rapid recovery and my brothers car was missing from my lot at my apartment. When I called the staff person was so unbelievably rude. He said “how do you know we have it?” And I said “you guys are the throwing company we use” and he said “we are A towing company” as if I don’t know they’re a towing company? His response was incredibly snotty and rude.

I have a 2015 Chevy Equinox LT that was operating great before the 2nd tow out of 3. I immediately informed Rapid Recovery of my concerns. They sent an inspector out who only addressed one of my concerns. I was directed to Universal Truck to set up a viewing of my front bumper to be repaired. However, when I informed the inspector that there was also a strange scraping noise coming from underneath my truck. I told him my truck was not making this sound prior to their towing it. At the time of this same inspection, I asked Mike if he was going to look under my car too see if he could see anything possibly attached and dragging under my truck. He dismissed it by stating that he had a Chevy Equinox LT specifically, and his car made this same type of vehicle. He continues to state that this make and model of the vehicle has a propensity to issues underneath. I reinerated that the is a sound coming from underneath my truck now and wasn't there underneath before they towed it around September 7, 2023. While I was at Universal Truck I repeated my concerns to Jeremy. He suggested that I have a more thorough inspection. I asked. He stated that he was only instructed to look at the front bumper and wheel wells. He was to order the parts to make the repairs listed above. We discussed contacting Mike at Rapid Recovery. I did. He vehemently said, "NO." He also stated, "That there was NO POSSIBLE WAY" that their tow truck could have caused the damage underneath my truck. On my own, I took my truck to get a more thorough inspection. We learned that the rear differential was damaged. My ALL WHEEL DRIVE truck (and other vehicles) was staged, then dragged, then taken to a dark parking lot across Livingston Street (the street behind my apartment building) to secure it t for transport to Rapid Recovery's lot. I feel like Rapid Recovery of trying to take advantage of me and that's on so many levels wrong, MORALLY AND SPIRITUALLY. I want Rapid Recovery to take responsibility for their mistake on how they handled my ALL WHEEL DRIVE TRUCK.

I had a great experience with this company. Jordan was so helpful and I personally felt safe the entire time. Actually more than safe because he made sure I was good before he left. He also came sooner than any other truck company and I could tell he knew what he was doing. I will use them again 100%

Does St. Paul not have enough customers who actually need a tow to keep this company busy? Waiting around the corner for cars to park in empty lots so that you can tow them while they are grabbing dinner is a horrible business model. Charging them $340 and only accepting cash is a racket.

Incredibly shady and predatory company. My fiance was parked in front of her home and this company was going to hook up and tow her car. She got in the vehicle and they hooked up the car while she was in it. We had to call the police to make sure they wouldn't take off with my fiance in the vehicle. He proceeded to argue with the police for a half hour before he finally left.

My car was towed from my boyfriend’s apartment parking lot because I was not supposed to be parked there. That’s fine, the issue that I have with this place is that they are never actually at the place. My car was towed either Friday night or early Saturday morning and we called here on Saturday about picking up my car. They told us that we would be able to pick it up on Sunday. We called again on Sunday and they told us we could get it on Monday. We called again on Monday and they said we could pick it up at 9:30. When we arrived there was no one there to release my car and we had to get a different worker to text my information to the workers who were supposed to be there so that the other worker could open the gate and I could get my car. The entire experience with this place was aggravating to say the least.

This company is incredibly shady! My uncle dropped my aunt off at my parents house and parked at the bottom of my parents driveway but unfortunately in the street. You are not suppose to park in the street or you will be towed. We all know the rules of this neighborhood and follow them. But tonight my aunt needed assistance and that's why my uncle left his car. Well low and behold a tow truck pulls up and within 10 seconds has my uncles car off the ground. I couldn't believe my eyes! We told the driver of the tow truck our situation and it fell on deaf ears. BUT he did tell my uncle that he would not tow him if he paid him $100!! Seriously?! No conscious and no MN nice. My uncle was only trying to help my aunt get into my parents house. I saw the whole thing happen at 8:10 this evening. He was one heartless human being.