Had a great experience with Josh! He came out and changed my flat. Unfortunately, my spare went flat less than 24 hours later. Josh was able to come out and give me a tow. Both times he was friendly and extremely efficient. Also, dispatch was communicative despite an extremely high call volume this weekend.
Horrible customer service. Had me waiting a hour for service and when they were about 10 minutes late I called and asked when they would be to me. They said about another 30-45 minutes. Totally unacceptable
I’m only giving 3 stars because of the driver. Every polite, professional and accommodating. The customer service is below average. I waited 3.5 hours on the side of the road in -3 weather. Car not starting so no heat. I called when I was about an hour in and asked could they put me on the priority list, didn’t get much of response there. After the 2 hr mark, I called back and asked the rep why not send my request back to my insurance company if they were busy or couldn’t fulfill the call. She stated “oh I can take the call”. OBVIOUSLY NOT ! In my opinion, if you know that your wait is 3hrs plus, why not send the request back to the insurance stating your current wait time and give the customer a chance at a different provider ? I’m a diabetic and I think I have frostbite now, I really hope I don’t loose any of my ligaments just because a company wanted more money.
I would leave 0 stars if possible. They claim they are 24/7 but I’ve called them about 15 times this morning and no answer. I called for a tow last night, was told it would be 2 hours. When I called to check on the claim they said it would be 5 hours because they are so busy. I wake up this morning to find out my car was never picked up and now am unable to get ahold of anyone. I would avoid this company and look elsewhere.
I have to give a shout out to both Jacob in the office and Cameron that moved my baby for me. I talked to Jacob on the phone twice and even though their system was down he was really getting to know the situation and also was enjoyable to talk to. Cameron moved my 1973 VW Thing with the steering column seized and locked. My situation required urgency and a certain finesse, I received both with kind hearts. Cameron was amazing, he was thoughtful of the surroundings and honestly worked magic to move something I was worried would fall apart. The skill of physical understanding needed to do this job was honestly a pleasure to watch. Something near and dear to my heart was taken care of with delicacy and determination. I have to commend the Luther team. Thank you again for helping me resolve a difficult transition. If I ever have another need for a tow service, I know I'll be calling Luther.
We called Luther Towing to pull our truck out of a very tight spot and the worked magic. The customer service from the call to the service was phenomenal. They were super fast, friendly, professional and got the truck out of a spot that literally had less than an inch clearance without a single scratch on the truck and they were very well priced. 100% recommend Luther Towing!
Excellent to work with. Great communication. Tow driver even tried troubleshooting the issue with my car before towing it. All-around great experience.
Josh (and partner) from Luther Total Transport was incredible when it came to towing a corvette out of a busy and tight parking lot! His problem skills were admirable, and he did it with an affectious attitude. Will definitely use Luther Total Towing ( but hope not ) if needed in the future. Thank you again!
One of these mouth breathing troglodyte drivers tailed me down 94, and once he had the opportunity, was going 80-90 in a 60mph zone. I am CERTAIN it was one of YOUR drivers, so don't try to pull that, since this has clearly been reported before about three weeks ago by someone else. I am assuming it's the same guy, as he had earbuds in when he passed me. he was putting others at risk by weaving through traffic, and even almost clipping someone. absolute WRECKLESS behavior. someone should fire this dude. NOW. this happened about 10pm on July 13 if you need to line up the timelines.
Tried calling to report one of their drivers for reckless behavior on the highway but they didn’t answer their phone and the mailbox is full so here we are. Didn’t catch the license plate because the trailer was blocking it, but one of their trucks came up on me fast in the left lane on 36 and tailed me for a few miles until I got over. He then continued to tail the car ahead of him in the left lane and swerve between traffic, until he got off on 35E. As I passed him I saw he was wearing earbuds as well.
Giving Cameron and Luther Towing a 5 star review here. He really went above and beyond with my tow experience. Anybody who experiences car breakdowns and uses insurance claims knows what a hassel and expense your tow experience can be. It is literally a lowest point in your day and really the best you can hope for is the kindness of strangers; even though they are just doing their job. Cameron exhibited excellent customer service by being able to communicate the correct steps in dealing with a 3rd party off shore insurance call center such that I did not have to call them back a fourth time! Cameron was the first to arrive for this tow request just short of a 2 hour wait time in the Twin Cities, which I appreciate. He is both courteous and engaging and took very good care of my car. It wound up being a busted gear shift linkage and not a whole transmission, thank God. You have a really good employee here. Take care.
I had an amazing experience with Cam at Luther Towing Service! He was incredibly helpful and professional. Cam took the time to examine my car and gave me solid advice on what to do next. He pointed out that my car wasn't working properly because I was low on gas, which I really appreciated. What impressed me even more was that he followed me to the gas station with his truck to ensure I got there safely. Cam truly went above and beyond, and I think he deserves a raise for his outstanding service!
Absolute worst customer service ever experienced in any business in 40 years of doing any kind of business. I will never suggest them to anyone. This guy cursed at me after i complained about waiting longer than he said it would be. Last week he did it without a peep from me. I waiting six hours after being told it would be an hour. This time he said the 12 o'clock hour which it now is. I called to see where my tow was. And he starts to go off on me. Then he hung up on me. Wow
Hi My name is Asma Mohamed, I had excellent experience. Cam Arrived onetime and to tow my car in the middle of the freeway. Luther Towing with my GEICO Roadside Assistance and they were able to tow my car. Cam was onetime and I really like his customer services. I would recommended anyone to choose Cam and Luther Towing & Service, Inc, with their professionalism, caring customers. I would like to thanks Cam for his help. Thank YOU!.
My towing service was late but the customer service outweighed it all. Josh was very nice, apologetic, and professional. If I need a tow I would love to have Josh again for service. Job well done Josh!
So my Jeep broke down right after I got new tires and needed a tow and called my insurance for the roadside assistance, it did take awhile but it was during rush hour and Joe the driver apologized for taking awhile but it was understandable and to make matters worse for him I was only 2 blocks away from my house so he drove a while to bring me 2 blocks and didn't complain once, he also was so nice and helpful with some tips and told me my car shouldn't have even got new tires because the frame has been cracked for a minute and the stress of me touching the brakes probably was to much and told me where to take it to have it looked at but after he inspected it told me that my insurance would probably total it seeing it is a manual. So I want Joe to know how much he had changed my attitude for the night and how much I appreciated his tips, he was a very great person and I was so happy to just be over with this day, I would recommend Luther and Joe to anyone that needs a tow. THANKS AGAIN JOE!
So I needed my 68 t- bird towed . So when I called dispatch , I asked if they could tow it . To be careful with my car , they said yes they would. So the driver came out his name was Joe , this guy was awesome, very careful used straps instead of chains , and made sure that my tailpipes didn't hit by using plastic spacers. And dropped off the car in my driveway which single car with steps on on side of my house which made it narrow . Back it up like nothing, my wife and I appreciated taking of our vehicle like it was yours . Thanks again Joe . Would definitely call you again if I needed a tow. Highly recommended this guy.
I'm extremely disappointed. I don't think the driver's battery pack was strong enough or fully charged. I had to pay your competitor out of my pocket and they had a stronger battery pack and had my car running in under 1 minute. I Will refuse your service and always request KJ's towing they are superior to you.
When my car broke down, insurance directed me to Luther Towing & Service as a towing service. What an absolute disaster that turned out to be. They didn’t arrive at their expected time (1 hour after being dispatched) and when I called to see what was going on, they said there was construction blocking part of the route. There’s usually not much construction blocking entire areas of downtown Minneapolis in January, so this seemed pretty odd. They said they’d be there soon. After another hour of waiting, my insurance gave me an updated time, almost another hour of waiting for three hours total. Upon arriving, the tow truck driver said he had another call he went to first, no mention of the construction excuse. I will never go with this company again, and wouldn’t recommend them to anyone else. I’d rather pay someone off the street to help me push my car than go with this unprofessional company.
I had a flat tire without a serviceable spare, and requested roadside assistance via my insurer. I was quickly assigned this towing company, who were prompt, professional, and communicative. I called them to receive an update on ETA, and the dispatcher was very helpful. The driver gave me a call when they were about ten minutes away. My vehicle was towed without issue within their 1.5 hour estimated timeframe, and the driver was very professional and helpful. Would highly recommend this company to anyone in need of towing!
Poor service, over charge! I got my car towed by them at 315am and I picked it up at 730am, to charge me $268 for just about 4hrs. Dispatch told me I couldn’t pick up sooner to call at 1pm to make an appointment.!? So I had to call the owner to figure this out. When I went to pick up the car the owner met me there and he apologized but couldn’t give me a good reason why he would charge that much. Unreal!!
Geico sent this company out to change my tire after a different tow company cancelled. They called me right away to let me know the ETA and the man that came was so nice. Since I’ve never drove on a spare before he let me know the max speed I should drive and how long spares usually last. Definitely would recommend!
I had exceptional customer service from Chris! I had called for a tow and before he got started he took the time to ask me questions and asked if he could try to start it. I said sure, and he proceeded to do a “ flood clear” start, and it started right up. He saved me a tow and a $170 diagnostic fee at the dealership! I was very thankful, and so appreciative that he took the time to go the extra mile.
MOST DISRESPECTFUL UNPROFESSIONAL PEOPLE IVE EVER WORKED WITH. I was connected with them through, my insurance. waited over 20 hours for my truck to be towed. They never would answer the phone for an update from myself nor my insurance company , finally when I did get ahold of them the person told me towing my truck is not a priority for them. The guy who answered the phone had the audacity to get loud with the me when I asked why they can’t tow my truck in the time the specified. Worst company I’ve ever worked with. Considering leaving Gieco just so I don’t have to deal with this. And I only say this because I’ve have this exact issues a previous tow request where we had the same problems. IF YOU CAN AVOID THESE PEOPLE. DO!!
Very fast and super nice! I do recommend this towing company and especially Cameron who was super helpful and patient and made this day a bit less painful. Thank you!
Had gotten a Flat on the Highway…called Insurance got Luther Towing linked up very fast! My man Tyler reached out and boy oh boy did he save the night! Zoomed over to my Vehicle ASAP! Noticed I pulled over in the emergency lane & gave me a heads up about it getting towed! He got there and saved my Car! Even told me I had another flat! Parked my car and made sure it was Safe all around!
Tyler you are one of a kind Brotha!
Give this man a Raise!!!!
Great Communication & Amazing Customer Service Went Above & Beyond
We used Luther towing through an insurance tow. Tyler was great. He called when he was on his way, was very professional, and did an excellent job. We only ended up waiting about 45 minutes for them to show up which at 6:30pm I thought was great. I would recommend and definitely use them again. I’ve heard horror towing stories but this wasn’t one of them thanks to Tyler.
Excellent job! I needed my car towed to the dealership and they gave me a wonderful price with quality service. "Quality service" is what they showed. They didn't treat my MK 7 VW Golf R like they didn't care, they treated it with respect and integrity. I recommend you to give them a call now.
Had an excellent experience with Luther Towing. Dave was the driver who picked me up and he did a great job. They responded very quickly and were on-site faster than their own estimate. (Additionally - another towing company told me they were too busy to provide a tow, white Luther was on-site in about 20 minutes.) Dave was professional and worked quickly. It was very cold (-5) and he didn't mince words - just had me stay warm in the truck while he loaded the car. I got my car delivered to the shop smoothly. Good service, I will seek them out again.
