Burda helped me with a flat tire. They came out in minutes, were very friendly and went an extra mile helping me. Couldn’t have been a better experience from a towing company! Highly recommend.
I was introduced to Burda’s after being in the worst car accident of my life which totaled 3 cars, and I would rather go through it again before coming within 100 ft of this company. Although they require proof of insurance (in person) to release the car to insurance for claim they purposely failed to mention a legal dispute between my insurance company and burdas. After arranging for pick up I was notified days later no one from this insurance co. is allowed on the premises which all 5 employees I spoke to were completely aware of, which begs the question…why didn’t you mention this when I presented my proof of insurance day 1. Burdas then informs me I have to pay out of pocket and work with insurance for compensation. Fine, then they tell me if paying by credit card you have to pay in person, fine (never had to do this in my life but fine). Then they tell me they won’t allow the insurance companies private 3rd party for towing to the claims office onto burdas premises, and I have to arrange my own towing. Slowly they release info until my week of storage racks up to $1900 out of pocket. Since the county gave them the contract for towing and I have zero choice in tow companies, burdas should not hold me and my claim payment hostage for previous transactions between burdas and my insurance company. Complete racketeering outfit. Make sure you ask them day 1 if they have any legal disputes with your carrier. I pray my insurance carrier is looking for a material witness for the upcoming court proceedings. I gave 1 star only because it is required to post.
OUTSTANDING company! Wish I could give more than 5 stars. Lady who answered the phone was very helpful. Troy was on site within 30 minutes. Had the vehicle out in no time. He then followed us for awhile to make sure the vehicle was drivable. Which we ended up having to make a few stops along the way and he was there the whole time to stop traffic and get us to the next exit. Gave us pointers on what to do and stayed with us the whole time. He then follow us to the limit lines to make sure we were ok. Amazing company and staff. Can't say enough kind words.
I can’t thank you enough for your quick response to change my tire in Buffalo. Excellent company!! Very friendly people on the phone and in person!! Pouring rain and Don was still smiling!!
Having your car towed is never a fun thing, but the ladies who helped me up front answered my millions of questions, no judgements, provided advice and helped get me back in my car faster than I would have without their amazing support and lovely attitudes. Thank you so much for making a terrible experience a whole lot better!
Most professional people! They go above and beyond. I run a shop and was stuck on the side of 101 in Roger's mn. Tow truck was very professional and skilled. He even texted me a picture of my vehicle when it was delivered to location. This company is owned by Collins Brothers towing. The company marks towing my shop uses is also owned by them. This company has some of the best tow truck drivers out there!!!!!
We needed a tow from Albertville to Big Lake and our driver could see I had a knee injury and would have difficulty getting into the big step up tow truck so he automatically called another driver to come pick me up in a regular pick up truck and they drove us home. Wonderful caring service!
Brett was amazing! My son's truck broke down and he was there to help and load up his truck safely to where we needed it towed too. Thank you Brett and Bruda's Towing! Keep up the amazing service you provide!
Cleanest, nicest service counter area anywhere! Staff was friendly, welcoming and helpful. Mechanic was thorough and efficient. Great place to have your car serviced.
Great experience, Austin showed up fast, was very friendly and took great care of my truck while loading and dropping it off. Also price was very reasonable
Money-grubbing, overcharging, entitled, and terrible to do business with! Avoid this place if at all possible.
My son was in an accident and the local authorities (not him) chose this place to tow his car away. This was at about 5:30 on a Friday night. Of course, their "administrative office" was closed until 8am Monday morning, so we were stuck and could do nothing while charges accumulated.
We showed up at 8:05am on Monday morning and were stunned to be handed a bill for $628 for a ONE MILE TOW and "storage"! When I questioned it, the lady just said, "that what my boss says it is." They charged 4 days storage, even though they were closed for 3 of those days and we were there 5 minutes after they opened on the 4th day. Just the one mile tow portion itself was $340 and included ridiculous things like a "fuel surcharge" of $15 (to go a mile).
$628 to get a totaled old car worth about $2000! And if we didn't get it out right away, they would just keep racking up storage charges. They were very rude and slow, with all kinds of obscure policies meant to protect them and keep your car as long as possible so they could rack up more charges. (For example, they didn't even want to let us take pictures of our damaged vehicle without "proof of ownership" in the form of a title...which I'm sure few people have with them)
I can't speak for the auto repair/maintenance side of this company, but the towing side is predatory and pads the bill as much as possible. They do not see you as a customer or client, or as someone they serve. They see it the other way around. They know they have you over a barrel and they take maximum advantage.
I've never left a single google review before, but this placed is so terrible that I absolutely had to do so. Shame on them!
It’s obvious Burdas partners with Rogers PD for tows, and since they’re closed on the weekends, you’ll also be charged each day! Car was impounded on a Wednesday and I’m told it’ll be close to $900 to get it out. I showed up at 4:25 yesterday after it said open 24 hours to learn that wasn’t the case. Mikayla, the woman I spoke to informed me to call first thing Saturday morning and I should be able to set an appointment after hours to get my car. The woman I spoke with today told me that “Mikayla doesn’t work weekends” so she has no clue what she’s even talking about. If your meds are in the car, they won’t even let you get them out…..I’ve never heard of this.
However, with how legal charges work, and release dates/PC holds, it’s very, very apparent what’s going on between burdas and Rogers PD. Someone is connected to both and is commingling between the two. Someone needs to investigate this.
My husbands truck broke down. The tow truck driver came out very quickly and was able to somehow get the truck out of a very precarious position. Highly skilled, friendly, professional, and expeditious service. Kudos to pros like my driver today!
Called for a rollback and within a hour Austin showed to pick up a 2023 Camaro SS. He did a fantastic job and I couldn’t be happier with the service I received. Absolutely a 10 from him
I had a flat tire this evening and Austin from Burdas was sent to help me. 10/10 experience! He was so polite, kind, and helpful!! The best communication as well! Thank you Austin & Burdas Towing!
Brett was so helpful getting my car towed quickly and to my preferred auto shop. He was very clear and timely with communicating which I very much appreciated when I was flustered due to unexpected car issues.
Austin at Burda’s did a fantastic job transporting our 1939 Chevy. A car like this takes attention to detail and care to load and unload and Austin hit it out of the park making sure to not hit the exhaust or grill. Thanks!
Austin with Burdas towing in Rogers, MN came to tow the car my son and I were driving that broke down on the highway. He has great communication skills and most importantly he is REALLY good at his job. Thank you Austin & Burdas towing helping out during a stressful day.
We had called Burda’s to schedule a tow for today to bring to our storage- when we called they were friendly and nice! When they showed up it ended up being a Schmit tow truck which is totally fine, we actually learned that them, Collin’s Brothers and Schmit are now all together! 10/10 recommend! The guy who showed up was friendly, and truly cared about my vehicle even though it’s a 23 year old vehicle lol.
I will definitely be using Burda’s again for any towing needs. Thank you guys again!
My tow truck driver Steve was super friendly and very professional. He came picked me and my car up, took me to my house, and did a great job while doing it.
I would recommend Bruda’s tow company and Steve to anyone of my friends and family that would need those service.
They were very gentle what's my car and knowledgeable on all the towing points I made it safely to my house thanks guys you're the greatest I'm sure we'll talk again soon..
Austin with Burdas towing in Rogers, MN assisted my son & I with a tow through AAA this evening. He kept me informed throughout his assistance & was very well mannered, polite & respectful. He has exceptional customer relations & communication skills. Austin executed his job in assisting us in a timely manner and appears to have strong knowledge, skills & background in his profession. Thank you, Austin, for all of your hard work and most importantly, your assistance! It doesn't go unnoticed. We appreciate you & Burdas towing!
After 14 hours of non appreciative snow plowing, my truck went down! Having the equipment to recover the truck, I decided enough is enough! So I called Burdas to tow the rig so I could end the battle! Austin from Rogers called with some questions for the transport of the vehicle and I knew it was the correct decision! He was very outgoing and knowledgeable about the situation! Thanks Austin, for your skilled labor and positively! I will highly recommend Burda's for anyone's recovery needs!!!
My daughter had an accident on Friday last week. Wright County called Burdas Towing to tow the car. I called later that day to get our stuff and give them any information they needed to get the insurance company to pay for it. I was told nothing about the $68 a day fee. When I found out a week later I asked to speak to a manager. The man who answered was extremely rude and condescending. I called back and talked to a lady who was much nicer and said she get a manager to call back right away. Here we are 3 days later. They continue to charge me $69 a day while I wait to talk to a manager. I called back today. The lady on the phone said “I’m sorry you feel that way,” referring to my frustration with being charged while waiting for a manager to call back. They could wait another week before calling and collect the money what a scam. She also said “I think it’s obvious that there would be charges for storage.” I have never paid for storage after an accident. The cost was settled between the insurance company and the towing company. When I again asked to talk to a manager she said no managers or the owner were available to talk. I needed to now send an email for them to review, while charges continue to pile up. Now my bills is around $1300. I said on Friday I’d pay it but wanted to talk to the manager first. Instead of collecting the money they decided to wait. Awful customer service and stealing money because people have no choice once they have held the car hostage.
Matt from Burda’s out of Rogers, MN answered our roadside assistance call through AAA. We were 53 miles from home heading into peak rush hour. As we all know AAA is notorious for their long wait times but Matt called within the first hour to say he was on his way. He showed up 25 minutes later and had the truck on the flatbed within an hour & 20 minutes of our call for help. A+++ service! Professional and personable! I have to give props to Matt! He’s a real stand up guy with a good head on his shoulders who understands the world doesn’t become a better place by sitting home on the couch yelling at the tv! He was genuine, smart & polite. Thanks again Matt!!
I had Burdas transport a vehicle I purchased today. Tanner arrived on time as scheduled. Tanner did excellent job communicating how he’d be securing the vehicle, and I could tell he treated it like it was his own. So happy we chose to use Burdas, and happy with the job Tanner did.
They are Great professional people. They’re on time and really good with lowered car. They treat me and my car with the best quality of customer care. I’ve shop around and They have a fairest price around too. I Will definitely use them again.
