He towed our car very quickly and easily and dropped it off at a tire shop for us when the lug nuts would not come off. He was very knowledgeable and kind to us. Thank you very much!
Got a flat in the freeway! Wonderfully nice and helpful. Quick response and very professional. These guys will be my first call the next time I have an emergency. Thank you!
Dallas did a great job. He was professional, helpful and patient. Went smooth with no hiccups Mark in the office was great accommodating our needs to move our trailer You have gained a loyal thankful client
The young man who towed my van with a flat tire was a pro. After spending 10 minutes trying to get the spare out from under the vehicle, the bolts were stripped and the tire change turned into a tow. He was professional and friendly and helped me through a stressful situation.
Had a specialty tow for an abandoned piece of heavy equipment from my business parking lot. TCTR was fast, responsive, and had a "Can Do" attitude. There were 9 other companies that wouldn't help me but TCTR was on it. Next time I know who to call for any towing needs.
Recently in a traumatic car accident, I've never been in one before so naturally I take full trust in those around me to direct me in the right direction. When tow arrived he explained where he was bringing the vehicle and what to expect. I asked him for an estimated cost and he let me know a reasonable amount and broke it down for me. Arriving to pick up my vehicle, the cost had TRIPLED!! Why?! I have no idea.. They gave no real explanation except for "you have an Audi and it's all wheel drive".... I asked if they can help with a tow out and that alone cost another $320. I told them that I will have to figure out more money, "Is it okay if I grab my daughter's carseat?" Dear lord! They said, "That's going to be another fee to let you on the lot. And we can't let you in due to theft protection unless you've paid your total." Ridiculous. Like I understand protocol and all that. But when I finally sent payment and went onto the lot, my car was unlocked anyway!! Crazy stuff for this kind of situation... I can only imagine how others are being treated. Take advantage of the weak, they say.. shame on them.
The most absolute garbage experience I have ever had with a tow company. Waited 2 hours and expected me to load a thousand pound bike up a steep, incline on their tow truck with the driver after being told they would bring a dolly. I would never use this company if you paid me
It is easier to get into an airport than it is to get these guys to let you into your totaled car to grab valuables. Apparently it’s for theft prevention. They just leave it sitting unlocked anyways. I don’t get it.
Awful experience. Charged twice as much as others in the area. When I told them this they said "Yeah, we are pretty high." I was shocked and upset by the amount and absolutley nothing was offered aside from an insincere apology. This tow company doesn't care about customer service even if you are the one hiring and paying them. Just another careless predatory company. Shop elsewhere.
Used these guys for a tow tonight. The receptionist was very polite and easy to work with. She got all my info quickly and the tow requested. I didn't have to leave my keys so I headed home and the driver took care of the rest and called me to let me know it was dropped off to my local tire shop. Very quick and professional service.
My daughter was in an accident and her car was towed to their facility. Upset about the accident she did not get her things out of the car. She got an Uber over to the Plymouth Towing and they would not let her get her things out of the car without her registration. So she had to Uber back home to get the Registration she took out of her car. It is a shame they could not be more caring and understanding. If they absolutely needed the registration could be easily looked up online, but too inconvenient for them. I hope somebody treats their family better than they treated my daughter. I also called to talk to them and was treated with the same rudeness. I was told “don’t waste that on me.” When I expressed my concerns. I would avoid this business if at all possible. I feel sorry for you if the police call them and you are stuck with them. I am sure they will add to your already difficult day.
Went off the road March 31st during a supposedly rare (it's Minnesota) snowstorm/blizzard. The tow driver came by when I made a call the next day and met me very quickly and easily at the agreed upon place and time and got my car out with no problems at all. Very affordable and would definitely recommend.
Easily requested an appt online. Staff was friendly and knowledgeable. Adam took a look at my car and was able to give me options and reasonable quotes without charging me anything. I really appreciated his honesty and advice and would trust them with any repairs needed in the future.
UPDATE: ended up needing a part replaced on my car and was able to get in very quickly. Paid less than I was quoted which was already less than other auto shops! Was very pleased with the customer service and overall experience here!
Very glad I brought my car in for a second opinion here! I was told elsewhere that both control arms needed to be replaced, among other things. Scott advised me here that only one was torn and nothing else was wrong with my car at the time. He was very good at explaining all the details. I definitely appreciate the honesty and the saved money! The service here is very quick and affordable.
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