Picked me up from the hospital after work, got my car to a mechanic, offered great service, and made what could be a terrible experience okay. Would recommend this veteran owned business.
I could not recommend any other service more highly than this one. Our son's well-being and need to get to work relied upon James. He went above and beyond, and we felt like he absolutely rescued our son. He arrived when he said he would, he traveled to two separate auto parts stores with my son, took him back to where he resides, and got the battery changed in absolutely frigid temperatures. The cost of that was so reasonable.
James was super helpful, personable, and very quick at getting our vehicle towed where it needed to go. He communicated timelines and kept us informed when he was heading our way and offered a recommendation for a nearby mechanic. Very happy we reached out and used this company and would definitely recommend his services to others!
First time going with James and his services. Safe to say I will be going with him every time! Very professional, very kind, and got the job done fast.
I needed to get my car towed to the dealership. I called the tow company that was suggested by the dealership and they said it would be an hour. I'm still waiting. I looked up another towing company and found this place. The guy (James) who answered couldn't have been nicer. He gave me an estimated time of arrival and the cost. He kept in contact with me up until he came. He had the car up and ready in no time. I was very happy with the service and highly recommend anyone that needs a tow to call Veterans Tow service.
My car died while taking my cats to the vet during a cold, snowy afternoon, and James was quick and professional with his assistance, first jumpstarting and then towing my car.
Veterans Road Service & Towing came through for me right on time when I needed help in the cold weather. My car wouldn’t start, and they gave me a strong jump that got it running quickly. The service was prompt, professional, and dependable, which really mattered in freezing conditions. I truly appreciated how smooth and stress-free the experience was. I’d definitely recommend them.
This is the second time now that we have used James and the excellent services he provides at Veterans Road Service. James is always prompt, helpful and is willing to help with his towing services immediately! He genuinely cares and his follow up has been impeccable. I can't recommend James enough and he's helped us out in a couple of towing emergencies - he really goes over and beyond for his customers!
I had dealt with my roadside assistance through my insurance company and it was hours of waiting and they still couldn’t get my car going. I contacted James who made it to my parking ramp within 30 minutes got my car jumped and was prepared to tow it if need be. Which wasn’t necessary. He was on time, answered his phone when I called and didn’t give me the run around like my insurance company. That said I now have a reliable person to call if I’m in a bind. If I could give 10 stars I would!
James is the man, he said 30 minutes or less and meant it. Any other person could have towed my car for more money but James decided to help me out and just unlock my car, saving me money and being a good guy, did it all super quick and effectively, would recommend to anyone.
If I could give more stars I would as well! Super friendly, polite and professional guy! He kept me updated with his arrival with phone calls. He got my Tahoe safely to my mechanics. Took a picture of my truck at the drop off and called me to let me know it was there! Definitely call Veterans!
After getting stuck on a dirt road during a really bad weather day, and getting hung up on by the business referred by my insurance, I gave James a call and he was there to help me out in 20 minutes.
James was very professional, knowledgeable and showed a ton of empathy.
My situation was far from ideal, but he was able to get me out quickly and showed his experience and expertise with the strategy he used to pull me out.
I can’t express my gratitude enough, and I wish I could give him more than 5 stars! He gave me his business card and I will only be calling him for any issues I go through from now on!
James did an amazing job at helping me change my flat tire. Excellent customer service, kind, and knowledgeable. My car is so old and rusty that I wouldn’t have been able to get it done without his help! The service was quick and he made sure that I was able to drive away just fine. I should’ve just called him in the first place. Thank you again, Veterans Road Service and Towing! I highly recommend their services.
If I could I'd give James 6 stars. I had a unique situation- a mini excavator on it's side in a hole. With care and some ingenuity he got it up right and out of the hole. He did a fabulous job. If I need towing service in the future I will be calling him again.
James was very fast picking up my car less than 35-40 mins after calling him last minute. He kept communication and even sent me photos of my vehicle and the service center it was dropped off at. I really appreciated that and never had any tow service do that without me asking. Thanks again most definitely was a life saver and very reliable. Will call again if I have any future issues.
Having to get a car towed is no fun but I have to say James made the experience so much better. He was prompt, professional, understanding and pleasant to chat with. The price seemed reasonable for what all was involved. I got his card and if need be will call again.
James is amazing! We were from out of town, and our car broke down late at night after picking up family at the airport, and not only was he super speedy getting to us, but he was so kind and helpful!
Since we were from out of town, we didn’t have any connections to area mechanics , but James found a really good shop that let us leave our vehicle—even though it was late Saturday of Memorial Day weekend.
He also is very knowledgeable (he correctly diagnosed why we were having car trouble) AND super kind (he waited around with us until our ride came, even though it was around 11:00 p.m.).
James is a reliable and compassionate professional who makes his clients his top priority. He is a veteran and a father who puts caring for his family and his clients above all else. I had my car towed twice in the past week. The first time, I went with Veteran's Towing. The second time, a day later, there was no hesitation to call him again! He was understanding and flexible. He is also just a fun guy to talk to! He takes his profession seriously, but also knows how to keep things light in the face of the inconvenience of car troubles. He deserves all the respect in the world! He's saved in my phone in case my car decides to be undrivable yet again. Thanks James!
James was awesome I called to get a quote for a tow and he was charging almost $30 less than everyone else. Also when I told him I had to wait a few before doing it he said okay and when I called him back to start the tow he remembered who I was and got here quick. He told me what he was working and and came here right after. Very friendly while hooking the car up. Will use him next time as well. Really recommend him for all roadside assistance.
James was amazing and was so prompt to help me out when I was in a tough situation with my car breaking down. He was so friendly and quick on the job. I had called around to a few other towing companies before finding Veterans and all quoted me an insane amount of money to pay for my car to be towed. James was very reasonably priced and just so great overall. I would highly recommend services from Veterans Road Service & Towing!
James was so kind. He showed up within the hour of our needing assistance. Our car was loaded quickly and efficiently. James was so kind and patient with my being flustered and scatterbrained due to my vehicles’ breaking down. His communication was excellent, price beyond reasonable.
I hope I never need to call a towing service again, but if either my husband or I do, we for sure will call to see if Veterans Towing/Road Service is available.
I can not thank this man enough. I came out here early Saturday morning from Illinois to pick up an suv and tow it home. The winch on our trailer stopped working. And after spending the entire day and evening trying to get a new one to work, we failed and ended up in a hotel. Today is Sunday and we spent all morning to find someone to help us and thought maybe a tow truck could get the suv on the trailer. James answered immediately and patiently listened to my dilemma. He was intrigued by the challenge and prompt to offer his assistance to see what he could do. This was by no means an easy task. The qx80 needed to be pulled out of an area, and then James needed to reverse his truck unto my back end and back up the suv unto the trailer. It took the work of james, my husband, and even myself, all working together to get it successfully unto the trailer. This was almost a 2 hr task. James was super detailed to make sure no damage was done to the suv as it was a super tight squeeze, but also to calm my nerves as I was very uncomfortable being so high steering this vehicle onto the trailer while having no brakes, on a hill, trusting him not to let me go or press a wrong button etc......my nerves were high. Once successfully on the trailer my husband asked for help tying the Vehicle down. Not only did he help, but we were short two straps so he met us at farm and fleet to ensure we got everything done safely. I'm beyond thankful for him and helping get us back on the road to home. I know everyone always looks at how much someone may cost, but his assistance and going above and beyond no price tag could measure. Thank you James. All the 5 star reviews you have are very well deserved!
My hero! He was out within 15 minutes to tow my car which had broken down near a busy intersection. Ensured my vehicle was safe and secure at the mechanics shop. Went above and beyond to help me troubleshoot the issue while it was up in the air. I appreciate what he did for me, you will also appreciate his kindness and compassion.
I got a flat tire in highway early morning and didn’t know what to do. He solved the issue so fast and suggested me what to do next — it turned out that the rim got broken. I had no clue until he pointed out. He was very professional and friendly. Highly recommend, and thank you so much for saving me today!
Reasonably priced, competent, and persistent when it came to solving my issues with the tow. Didn’t complain or make it an issue. Friendly and knowledgeable. Service was so good I was compelled to write a review. I would highly recommend them
