What clients say about Bobby & Steve's Auto World - West St. Paul in West St. Paul (MN)
Scheduled an oil change and a tire repair. Shocked cause my oil change was nearly $200. I can't give a bad review because I did not inquire about pricing beforehand. Staff was very pleasant and place was very clean.
One of the worst customer service experiences I've had. The manager, Olivia, was incredibly unprofessional. Yesterday, I spoke to one of the receptionists, explained the service I needed, and scheduled an appointment for the next day. When I returned, I explained the same service again to Olivia. Despite that, they performed a different service. Olivia responded with rude questions and dismissive answers.
Now they're charging me more than what I was originally quoted—for a service I didn’t ask for, even after explaining it twice. I was starting to think this could be a reliable place for tire services, but I won’t be coming back because of Olivia’s attitude.
Jared was so helpful on a bad day AND flat tire situation. I came after a long day of work desperate to get a new tire(riding in a donut) and he was swift, kind, to the point, and made this most unpleasant day so much easier. I was given options for pricing and timing of the repair. As a woman, any car situation feels like a challenge and a pony show, and always feeling taken advantage of for services not needed. Jared made me feel very comfortable in my choice was very respectful, and caring- hearing my concerns about cost and just my day. Thanks for the extra care!
Your tow driver rolled the stop sign at Marie and Charlton almost causing an accident, was speeding excessively, and tailgating the car in front of it all the way down Marie.
Super helpful and understanding when my car battery suddenly died! They were very thorough with checking my car and even sent me photos so I knew exactly what they were talking about. Will definitely be going to them for all my car repairs!
The manager, Olivia was knowledge and professional. I purchased new tires for less than half of what the dealership would charge. Friendly staff and efficient. So far so good!
Such a great business. Came in last minute to get my tire patched and I was able to get in and out within an hour and paid basically nothing compared to anywhere else I called. Really friendly staff and would come back with no hesitation.
UPDATE: came back to get a new alternator, lowest price with amazing work AGAIN. Highly recommend Bobby and Steve’s
Knowledgeable, thorough, and all around great service! It was my first time using them and Olivia got me set up with exactly what I needed. Then Jason did the work and this guy is a top notch mechanic. He’s been doing it for quite a while and he definitely knows his stuff.
10/10 would highly recommend!
Love this shop! Reward program a definite plus. Ahren and Olivia were awesome and super helpful. Plus eggroll queen stops in there, what’s not to love?!
BEWARE!
Everytime I've been in for an oil change, they've tried to convince me I need several other things done. On Monday, I went in for an oil change. First, I was told it would take 45 minutes to an hour (it took over an hour and a half) and second, I was handed a laundry list of strongly advised service itens. One of these was to replace my front struts and re-align the wheels. I was told its strongly recommended as part of standard maintenance at 70,000 miles. Estimated cost: more than $1700 dollars. After leaving, I called the Toyota dealership auto repairs since I have a Prius. The service tech I talked to literally laughed when I told him what they said. He said no its not recommended as
standard maintenance, you replace the struts if they are not working. In other words, they tried to convince me it was urgent I spend almost $2,000 on something my car's manufacturer said is not correct. I'd call that deceptive sales practices and will not be back!
My experience was very professional and quick. The young lady who helped me with my oil change knew her job and a lot about my kind of vehicle. I was very impressed by her professionalism. Thank you guys !
I love Bobby & Steve’s in West St Paul! They’ve successfully patched my tires on TWO separate cars in 1.5 years with screws and nails that I’ve driven over!
They’re always so nice to me and not condescending and I trust their expertise! And their pricing is SO fair! And I never have waited too long at their service center!
15/5 stars for saving my tires (and probably my life too)
I happen to be in West St. Paul and I had an urgent need to get my car into a shop. I went to Bobby and Steve’s Auto World and they took care of everything. They even helped me get the car rental started. They were very thorough and communicated great. If you’re in the need of an auto repair, I would highly recommend this auto shop.
THIS USE TO BE THE SPOT BEFORE THE REMODLE
I have never had issue's at this location and then today happened. I bring my truck in for an oil change, was quoted 115$ plus taxes an things. Ok I waited a half hour before they took my truck in. Appoinment time 1pm, took truck back at 135. It's almost 310p and I go up an ask if my trucks done yet. Tim was the man's name an he was rude. Said he was just about to come get me. Never apologized about how long it took. Then tried to charge me over 230$. He told me you know it takes a lot of oil to which I said I know. Had a coupon for 59.99$ on oil change and still cost 171$. I won't go back there for anything. I'll find a new place to go...... The Best team worked there before the remodel. The gas station ladies are BOMB, They are personable woman. I'll go back into store just to see the ladies there!!! I'll stay clear of service department!!
As many times as I have been by this place I have never stopped. Went in today for gas and a wash.
Was greeted by cashier (Litha) what a nice lady! Nice convenience store also.
Bobby & Steve's is going to be my go to from now on!
Thanks again Litha! In the impersonal world we live in today, you made my day!
Amazing thing happen AFTER they told me the issue and how much it was going to cost. Since the part was expensive they asked for a down payment of $500. I paid the amount. A few days later I get a call saying the car is done BUT they did some more checking and found the problem was fixable without the expensive part being installed. So my total bill was half of what they initially quoted me. I don’t know any car repair places that go out of their way to make less money. Way to go Bobby & Steve’s for truly thinking of your customers over profit.
Thank you!
Lawrence who I dealt with on the phone was a breath of fresh air. He was honest and positive and energetic and kind. That kid could do anything skies the limit for his attitude.
For some reason, I got a free car wash, which I love, and I would recommend anyone getting tires from them because the warranty is amazing !
I went in today to have brake pads and rotors replaced. The customer service was excellent and they actually replaced two filters on the house! Matt was great and explained everything in full detail. Also, the free car wash was a plus! I’ll definitely trust this location with my vehicle in the future! Blessings and prosperity to all involved!
Good prompt quality service. Our car had a bad starter and wouldn't move. They have their own wrecker and the car was diagnosed and repaired quickly the next business day. Good communication. Also they have an A+ on the Better Business Bureau report. I'd highly recommend them.
Was given an estimate of 600.00 , then was called and told it would be 1600.00 , I said absolutely not then called back and said they got it down to 853.00 I agreed, job was done. Went in paid for my car, got home and seen damage to my rear drivers side quarter panel called there and they said they’d check cameras, and sure enough it was damaged there and yet to have a adjuster call me!! Never again!! Do not recommend!!
Every employee was super friendly and greeted me with a hello and a smile. Service center was quick and online appt setting was easy to use. They even give you a free car wash and a bottle of water was left in my car for me. Now that’s service! I got a good chuckle out of the paper floor mat they put in the car. My car floors were extremely dirty but they covered it anyway. Thanks for the great customer service .
Brand new station, clean, great restrooms, excellent staff. Hot food is a little bit of an issue mainly have microwavable and roller grill items. I miss my fried chicken and my burgers. I have not spoken with their mechanics or their lube tecs but I'd imagine they'd have the best in the business. I'll drink a Coca-Cola for you Bobby Williams thank you! West Saint Paul needed a Bobby and Steve's Mobile station here.
I had my van towed there after State Farm sent their towing company to get me to take me to my usual mechanic. The tow truck driver said it'd be $150 so I left it there. Well that $150 turned out to be closer to $450 & they refused to pick me up less than a mile away when it was ready even though tow truck driver said they would so I walked there. Convenience store cashier charged me. I asked to speak to whoever fixed it to know what exactly was done because I expected that but she said they don't come out & bill was self-explanatory. Well less than a year later my "new" fuel pump went out & my usual mechanic said there was no way it had been replaced actually ever so guess Bobby & Steve's took me for a ride both metaphorically & literally. Shame on them but you know what God sees all so I just pray more ppl don't get taken advantage of. This was 2 years ago last month but still happened & was wrong.
