Searched online thru car-parts.com and found a match at St. Francis Auto Parts. Called them for a quote and the person on the phone was informative, quick, and kind. I was purchasing a full door assembly, called ahead before driving 2 hours to confirm availability and they pulled the part for me. For a small fee they were willing to do the simple door install which saved me the hassle of having to borrow/rent a larger vehicle to go pick it up. Both the front desk staff and yard guys were very helpful - thank you!
This place is rude and they don't even care there rudely. They never answer the phone. They always put customers on hold even if they're not busy. I know because I pulled up and called from the parking lot and saw it with my own eyes because I'vebeen calling all day. They wasn't busy at all. And it was the owner. This place in treat customers like a nobody for real. So I went to Ham Lake Auto Parts very nice place and people are great.
First time at a junkyard. The gentleman at the front desk looked up inventory on what I was searching for and pointed me in the right direction right away. Got the parts I was looking for for an extremely fair price. Will be back if I need it again!
Came all the way from pine city they where so helpful. Helped me strap my motor down and everything! Will definitely recommend your place of business to others! Thanks for being kind friendly and getting me in and out quickly !
These guys are awesome. The front desk team were amazing, very helpful in finding the Wright part. The Dissemblers was quick and were very responsive. Payment was simple and fast. They had the right part and fit very nicely. I’ll recommend St. Francis Auto Parts to the fam.
Where do I start , costumer service 10/10 , respect and quality 10/10 , I could not be more pleased with the services this company was able to give , if you are looking for a great laugh in a stressful matter to get your vehicles back into perfect shape this is definitely the spot !
Edit: Jellison's, Rite Away Auto, and French Lake Auto Parts are some more junkyards to patronize instead of St. Francis. St. Francis responded with a bunch of absolute bull. Really shows their lack of integrity when they have to lie in response to negative reviews. Guess the owner forgot about his long "supply and demand" rant where he openly admitted to raising the price on me. It would have been more professional for them to just respond with "F-U" than with these obvious, blatant lies. To St. Francis: Hire a PR team. You obviously are incapable of interacting with customers.
Original review:
Tl;dr: They don't honor quotes. They'll give you a number, then jack up the price when you actually try to buy the part, betting that you'll be too deep into the process to call them out and turn back. If you do call them out, the owner literally yells at you. Shop at U-Pull-R-Parts or Facebook Marketplace instead if you have any self-worth.
Very dishonest behavior. Got a quote from them, and then they went back on it and changed the price multiple times. The price increased by almost 2x the original quote. They had a lot of excuses as to why the original quote wasn't valid. They told me the quote expired because it was placed a week ago, then, when I brought up a different quote I had gotten earlier that day for the same price as the initial quote, they told me that one didn't count because they didn't give me a quote number. Not because I lost the number, but because they didn't give it to me in the first place. However, they didn't give me a quote number with the new quote, either, but apparently that one holds valid. When I asked them "So you basically just don't honor quotes?", the owner gave me a long rant about supply and demand, openly admitting that he looked up which vehicle the part came from and realized he was the only one within 100 miles with the part, so he jacked up the price. Got it on Facebook Marketplace instead, like any sensible person would. Only paid $40 vs the $236 St. Francis Auto Parts wanted. Was perfectly willing to pay the $120 originally quoted, but alas. Here's your economics lesson; if you jack up your prices and yell at your customers, you're losing your customers. Only shop here if you don't value your time or your money. U-Pull-R-Parts in Rosemount or East Bethel are far more ethical junkyards with a far better selection, and when all else fails, trolling Facebook Marketplace for a week or so will usually get you what you want. No need to give your money to dishonest salespeople such as these.
For used tires of course buyer beware but I just bought a tire from them about a month ago and they told me it was a tire that was already mounted had air in it I only said Mom months later and I found it flat this morning I got a hole in the sidewall top of the sidewall where it cannot be fixed and that would have been a tired should never been able to hold there to start with now I'm paying another 30-some bucks for a tire I paid $60 for that one so watch yourself
You DO NOT sell a junk car in these place, I bring them a 99 jeep running and good condition and they pay me $150 for it, I told them I don’t want it to sell it any more and he told me my shop my roles
So I called for a chevy Captiva wiper blade arm they say they have a few in the yard .I go out there no captives so I yank one off a traverse .I could of swore he told me 5 bucks then I go to pay for it and he ask for 25 dollars ,I said noway that's the price for a brand new one shipped to my door ,he then says no way good luck .thanks for not doing business with you guys .I've decided to go to jellisons and paid 15 bucks .maybe learn how to make a buck when u can being I was the only customer in the driveway .good luck on business
Been chasing payment from this company since September currently owes me over$2300 in past due invoices and is refusing to pay. Claims "Lost checks" or "Call me next week". Can afford to fly to Florida but not to pay his bills. DO NOT PROVIDE CREDIT TO THIS COMPANY!!
St. Francis Auto Parts was great to deal with. I inquired about a rear axle assembly because the picture of the door tag indicated it was a different rear axle than what was listed. They allowed me to enter their yard and inspect the vehicle to make sure it was in fact what I was looking for before I made the purchase. They gave me a great price on both the part and delivery to my house. I would definitely do business with them again. Thank you!
Very competitive prices , very nice staff , always a pleasure . Strait to the point service . No complaints about this place . Tell them what you want and they deliver very strait forword
Had a flat tire on my tire. And needed a tire badly. They let me go look for on a rim. I wasn't sure of the lug pattern. But he sold me the tires so cheap I got two. The second one fit. It saved my day. Great place!
Do NOT buy any used parts from St Francis Auto Parts unless you are planning to install within 60 days. It doesn't matter if you are a business. We quoted a customer based on a used engine from St Francis AP, and they wanted us to do the work. knowing we wouldn't be able to put it in for a month or so, but to guarantee the price, we purchased the used engine. When we installed engine, we found the engine was JB Welded and had make shift brackets. We decided to transfer parts from original engine instead of re-pulling used engine and trying to return it. It was just over 90 days from purchase date that we got the engine back in the car to find out that the block was cracked. St Francis Auto Parts would not stand behind it because we were past our 60 day warranty.
Spoke with RICK about purchasing a RV. When I spoke to him, he informed me that he was not available the same day (although it was between his business hours). Instead, he advised me to come the next day and we agreed on meeting at 1pm. At that time, I disclosed that it would take me over an hour to drive to his location. Upon arriving at his place of business ON TIME, with a 7-month-old and a 3-year-old, a woman told me that he was not there and had sold the RV. He didn't even have the decency to call me and cancel our appointment.
They are lucky I can't choose less then 1 star. Man this place charged me a fee for a part I didn't even use. I returned the exact same part they gave me and they are accusing me of damaging it because it didn't have any markings on it. That's their fault not mine. To accuse a customer of damaging parts and trying to return them blows my mind. I would never buy from them. The excuse for the fee was "it's on the invoice". I was never told this when I bought it. I could have returned it before they took it off the shelf and I would have been charged. If they are going to sneak charges like that to a customer who knows what else they're doing.
Poor customer service. With not being informed. It took three DAYS to get my part. I am 35 MILES away. With a customer waiting for there part. If I would have known this I would have picked it up myself. I will not do business with them again!
Reasonable prices and good selection of Ford parts. Used tire selection was unorganized but I was able to find the size I needed. Employees were friendly, helpful and able to quickly remove the fender I needed. Limited selection of European cars but you can call ahead to see what they have.
