They are cheap, but as a business, I don't have time to be handed 8 broken parts before I get one that's not broke. The quality of the parts is horrible, the only time they are useful is if you have no other choice. Their pictures are NEVER accurate, and the condition is generally poor even after you had to trade out the part you bought 3 times. If you're an auto repair facility, they DON'T care about your TIME or the quality of part they give you for your customer. If you're doing your own work and want to do it cheap and don't really care about the quality of the part, they might be fine, but as an auto repair business, you should only use them if you have no other choice.
10+ years ago, they were much better to do business with.If you were an auto repair business, the only reason I didn't give them a one star is because their prices are cheap.
I've been doing business with A-Abco since the 80's and i'm very disappointed how they have evolved with their business to business sales.
I'd rather pay more and get a good part and the right part, the first time !!!
This place gets worse every year... Been going here for years and its not getting better.. Selling Grade A parts that are missing paint and bent that they won't budge on price.. The card fee for a massive company like this is a scam. I bought two parts i need to receipt for and their system was down when i got them so they said they would email them and they never did... Called them and they said i have to go in to get them.. i live over an hour away and this place is just a waste of time with a bunch of rude people working.
Update after their response:
After reading how “John” responds to reviews, it’s clear how this company is run—customers are made out to be the problem rather than the business taking responsibility. Regarding the “Grade A” parts: I drove over an hour only to find a part that was closer to Grade C at best. That leaves me either fixing a damaged part or wasting more time finding another elsewhere. While ABCO may have decent prices on some items, there’s clearly little care taken during removal, resulting in bent or damaged panels.
As for the card fee, charging 3.99% is a choice, not a necessity. Plenty of processors offer lower rates, but ABCO hasn’t bothered to explore better options. The receipt issue could have been easily resolved, yet no effort was made until I had to escalate the situation myself via email.
Overall, ABCO does not prioritize customer experience. The dismissive responses to reviews only reinforce that they don’t value feedback or accountability. This has been a consistently frustrating and disappointing experience.
I heat this place the a the worst I don’t recommend anybody to go there last week I buy transfer case I was bad and the fist time the give me wrong and the give me very hard day the keep sending me to different places and the end the give a check when I pay cash and the next 4 days the took the money back the say I broke the part so please very careful if you go get parts in this place everything there is bad
Bought a dashboard cluster replacement and found out it was the wrong one after being told it was the correct one. Used my credit card to purchase and was charged a additional fee, had to return because it wasn't compatible with my vehicle and the price returned to my card wasn't the full return of the price I paid. Called and left a message about my return to a manager left 3 voicemail and still to this day never got a call back and still haven't received my other funds that needs to be returned and this has been over a year. Great customer service not at all
Absolute terrible customer service, bought 2 motors from them for the same vehicle, was told they both had been tested and both were bad with low compression. Highly recommend doing business elsewhere even if that means you have to pay a little more.
I got a new headlight housing for my son’s car. Works wonderfully. 2 days later, I picked up a new bumper & grille for him as well. They gave me a 25% discount & charged me zero for the grille. Wonderful customer service!
I bought a front door and a right rear door. I sent my driver to pick them up; it took almost six hours. My auto body shop is in Rock Island, IL. They assured me that both doors were available and even gave them to my driver. When the doors arrived at my shop, I realized they had sent me the wrong rear door; they sent me the left one. I spoke with someone to tell them how upset I was and that I had to send my driver back again to get the correct door. I told them to at least reimburse me for the gas, since my client with the car they repaired was upset about the delay, and my driver would also be wasting time and money on gas. I've already emailed them, but they haven't responded.
CALLED FROM BUSINESS TO ORDER A TRANSMISSION FOR A CUSTOMER BACK ON 9-25-25 HEARD NOTHING FOR 2 WEEKS ,FOUND THEY LOST THE ORDER CALLED BACK SAID THEY WERE GOIN TO SEND IT OUT ON 10-13-25 ASKED FOR TRACKING TO SEE WHEN I WOULD SEE IT FOR MY CUSTOMER , THE GUY HANGS UP ON ME , GUARANTEE I WILL NEVER CALL THIS PLACE AGAIN , WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED
It was Saturday afternoon and I call them about availability of my vehicle reuse battery and then I got it and I did asked twice about the condition of battery and they said everything will be ok and trust our business. I went to near by car shop to install the battery and after installation car did not start and they have to use jump start and after driving for 15 mins, car battery is still not working. I went to nearest auto zone and they checked and said this battery is dead and good for nothing. Autozone gave me another new battery and they install it and it was perfect working.
So I will suggest don’t trust in their business and they may sell dead battery to you and you are not aware about it. I spend $93 + $34 total of $130 for that battery.
This place is so bad I call early in the morning ask for some parts and the told me the have when come there now the said we don’t have and the so disrespectful people
I waited for ten days to get a part only to find out they never shipped it because I never responded to a email they never sent. They didn't have any problem with billing my credit card though. Absolutely the worst recycler in Minnesota.
Deshawn is the best, very patient and makes sure you get things straight. My second time there and honestly wouldn’t even bother to look for another place
These guys do alright. I don't like the fact for some parts, you can get there, but others you have to buy there then drive to another location to get the part you bought.
It’s clear the people answering the phones are completely disconnected from the parts side of the business. My brother tried to warn me so I took precautions. I called ahead, guy on the phone assured me the parts would be there and they only stock parts in good condition. (I wasn’t looking for perfect parts). I showed up, the fender was missing and the bumper cover was busted and gouged. DO NOT WASTE YOUR TIME GOING HERE, YOU WILL LEAVE WITH NOTHING. Me and my brother had the same experience.
I had an incredibly disappointing experience with ABCO Auto Parts. The staff clearly has no regard for customer service. I walked in, and instead of receiving any assistance, I was just told to sit down and left completely ignored. No one bothered to ask if I needed help or offer any guidance. It felt like I was invisible.
It’s frustrating when a company doesn’t value their customers enough to provide even basic service. If you're looking for knowledgeable staff and good service, look elsewhere. Definitely won't be returning!
Five customers waiting on a Saturday at noon. Two employees twiddling their thumbs. Two employees outside smoking, one person helping customers and the cashier also twiddling their thumbs. Five people in line and to have 5 out of 6 of your employees doing absolutely nothing is wild. I have much better things to do with my day than stand around while your employees enjoy themselves
I have never been treated so badly at a business! Please listen to me and don't waste your time going to a place that constantly lies about inventory, has rude management, and a place that refuse to take responsibility for their mistakes. If you can go anywhere else and get your parts please do so. Thanks for reading this. The only thing scathing was the service, folks for great tires and great service go to 3326 University SE I will never go anywhere else two tires mounted and balanced only 100 bucks!!!
Customer service here is seriously awful—not just at this spot, but all the other locations. If you're going to keep hiring unhelpful reps, at least put up some signs so customers know what to do or where to go.
Pretty solid straightfoward business. A few years back I didnt like the customer service but they have worked hard on changing that from my recent visits. So good job for that. It does get busy in here but I wouldnt expect anything less since they have good priced auto parts they ive never experienced any issue with. I would love to see a service that allows for tire installation with the tires but I do understand the overall reason for ones no longer available because from a business owners point of view it makes the most sense. but would still be a great thing to rethink for you guys. other than that this place delivers a quick affordable option for auto parts.
I visited the Spring Lake Park location and needed a side mirror. An employee named Merinda was very helpful and ensured I received the correct part. It was exactly what I needed and very reasonably priced. I highly recommend Abco for their knowledgeable staff. I will definitely return for any future auto part needs.
Called asking about an item on the website ,confirmed they had it and gave a name.
I arrived at the location, was directed to the other location then after waiting for 10 minutes was told they "couldn't find it" and there weren't any replacements....
Total waste of time and dismissive staff in person and on the phone.
Update.
Got a response and apology for the issue, nice for a company to respond, will probably go again
The worst and most unprofessional employees I’ve ever encountered. They act polite on the phone, but as soon as they hang up, they start mocking the customers who call in for parts. It doesn’t matter if you’re a doctor, lawyer, or an expert in your field—they treat everyone with disrespect. How dare they work at a junkyard selling used parts and then insult people for simply asking questions?
On top of that, they’re scammers. Their used parts are priced higher than brand-new ones! This place is a complete rip-off. I’ll never go back.
I talked to Kisha when I originally ordered all of my car parts for my car. She was so friendly and helpful. When I went to pick up the parts at all 3 of their locations EVERYONE was so friendly. It was a nice change from the world we live in today. I highly recommend this place.
I have bought several engines and transmissions from them in the past. I have never had any issues. I purchased an engine from them this past weekend and I had some issues with it. On monday am i called them right away and explained my issue to Ryan. He explained me my options and took care of my issue . I will definitely be back because they stand behind their parts and have the best prices in town. Thanks again.
I don’t appreciate that when you buy tires here that installing them in not included and they send you to another store to pay more money to have them install I will never do business with them again because they could of told me that in the phone before I drove here
Called ahead and had the car parts put on hold. Hermons had jokes at the retail counter computer. He was friendly and very helpful helping me find the other store for my second item. They take Apple Pay which was very helpful. Plenty of chairs where you can wait as they bring up your parts. I liked the tv with the customer waiting list on it.
My previous review I warned of a bad experience. The company reached out to me directly, and I truly felt like they wanted to fix the issues they’re experiencing. I believe they are trying their best. And will do what they can to fix their issues. Tons of parts in stock there if you need it..
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