Charged my 16 year-old son a fee of $25 to have him go on the lot with his father to see a vehicle, they told him he can waive the fee by filling out an application but after filling out paperwork they charged the account with a fee. They said we will charge you $10 for two vests and you’re ready to go, but that wasn’t the case.
Overall, Copart fees are crazy. They try to make money off of everything. Their customer service is bad. On a 3,600 bid they charged $1500 in fees. Also, if they feel that the car has been bid too low, they don’t let it go, but put it back on auction.
Years to look at any vehicles. Every time I come here there is some excuse why it's slow.. today there was a sign that said closed be back in 30min... Done coming to this location
The gal that greeted me at the desk was so sweet & helpful! Especially at a stressful time, she went with me to grab the rest of my belongings and carried my floor mats to my vehicle. Thank you for going above & beyond!
do not recommend!!!! on these sites, they hide damage to cars by photographing them in a dark room, they gave me a car with broken glass, but it is not visible in the photo! I appeal to the management of this site, if you are responsible people for your work, contact me, give an answer regarding this problem!!! Lot 77263654
Car was deemed a total loss and towed to Copart thru Geico. Customer service was great and they made the whole process easier.
My only qualm is that my car was towed two days before Geico said it would be…. This resulted in me having to go and get the rest of my personal belongings while my car was in Coparts lot. My Rayban sunglasses? Gone. My license and a few special credit cards I keep in my car? Gone. Witnesses who had given me business cards to offer their services as a witness? Gone.
I’m definitely in the wrong for not grabbing all of my things after the accident, but with so much happening in that moment I was a little disappointed that my belongings weren’t how I left them.
Actually ended up with a great vehicle at a super low price. Expect to pay Lot in fees and bad customer service but if you look hard enough there is a great deal out there. Just be careful and go see the car first.
Adam went above and beyond for me and I can’t thank him enough, really helped me out with my schedule and viewings. I’ve been in a couple times and they were both excellent. I’d also like to mention Susie. She treated me very well, is extremely easy to talk to and helped with my novice experience. Couldn’t be happier. They both really make the place feel homey and comfortable, by far my favorite Copart location.(:
Will never buy another car that is located at Fridley sublot. If your employees have the audacity to yell and scream at customers over nothing. They don't need me supporting them
Unbelievable. Unorganized, understaffed, and just downright disrespectful. They literally gave me keys to a car in a lot that was supposedly restricted. Then called the police unwarranted. I buy and sell cars frequently and luckily there are way better places that you can go to do so.
I was picking up a vehicle and the rep Susie was not friendly at the beginning and not wearing face mask. When it came to pick up the vehicle, there were missing keys. I ask her to look again and she said no keys with retaliated face. Only after I escalated the situation, that for $19000 vehicle they must keep the key well, another gentleman found the key. It was in the office. I was leaving and stopped at the door and said Susie, I think you should apologise for what happened. You should see her at that moment! She lifted her head from the desck and made big rounded eyes like she newer herd the word " appologise" and said in bossy way "NO"! It was so rude! So people, just be aware of the level of service at this location and the possibility to get your car without a key.
Avoid buying anything from here if possible!! I purchased 3 cars from here and buy hundreds every year for my business. The three I got here supposedly were "run and drive" cars. Upon pick up all three were missing keys. y was told that "our members frequently steal the keys and we can't guarantee keys"! I said it was unacceptable that all three were missing and they would do nothing to assist or even worse prevent it from happening again! They simply don't care! Each key cost over $300 to have replaced and reprogrammed along with the hassle of doing so! Unbelievable approach to a serious issue.
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