Ate here after a fishing charter. Waited absolutely forever for our meals to arrive. Tables that were seated well after ours were served long before.
All food, even stated appetizers were brought at the same time as main course. Very little follow up from our server Gabby. She was nice but seemed unorganized and rarely checked in.
Required many prompts for simple drink and coffee refills. We also had to finally get up and ask staff for extra napkins when food did arrive.
Food was solid for sure, service…. Not so much
If service oriented in nature, go elsewhere.
Last season, the marina was to winterize my boat. I left it in much longer than I normally do, so I was in a hurry to get it done. In addtion, they were to work on some other items for me at the same time. I called, and said that the weekend weather was going to be near freezing, so I wanted to make sure it could be stored indoors. On Thursday, the woman working (who no longer works there) told me that I could bring the boat down and they would be sure to get it inside, as long as I pre-paid for my service. I called back later to verify their hours, then brought the boat in on Friday evening after work. There was nobody at the marina. I left the boat outside, called the marina, left a voicemail, and verified that I had heard the hours correctly. I had. The voiccemeail also said that they would be in on Saturday morning. Not wanting to chance it, I showed up first thing Saturday morning, only to find that (again) nobody was there. Left another voicemail, but nobody called me back. My boat sat outside, the temps dropped, and I incurred significant extra damages. When I finally spoke to someone the following week, their response: "Oh, the voicemnail still has our summer hours. We are in our winter schedule now".
Fast forward to my repairs: They had also prepared an estimate to replace the brakes on my trailer: over $3,000! Between the boat & trailer job, parts were backordered, mechanics were at the boat show, another mechanic ended up down & out with covid, you name the excuse, and they used it. Long story short, it's now April 2023, and my repairs STILL aren't completed.
They finally got my boat done in AUGUST, which gave me about a five week season. I said to forget the trailer work for now. I just wanted to pick up my boat and get it in the water. They didn'tso much as offer a discount for causing me to miss 2/3 of the boating season. Not to mention the extra damages caused by the miscommunication of hours last fall.
Needless to say, I was not happy. But they had a lot of staff turnover, and Will & Megan had always been good to work with in the past, so I still planned to winterize with them this season.
After turning in my winterization form on Monday, Pam called me on Tuesday, saying that I could drop the boat off Wednesday. I verified the hours personally, then told her I'd be there early the next morning. As I was about to pull out of the driveway, she called me & said that she would need to cancel, because they were full & had "nowhere to store my boat". I informed her that I had adjusted my work schedule based on the information she had given me LESS THAN 24 HOURS EARLIER. When I asked why she couldn't have let me know that the previous day, she stuttered & stammered, and had no good reason. After I expressed my displeasure at the lack of communication & the unprofessional way that the situation was handled, she began yelling at me, before telling me "fine, bring your boat down, and I'll find somewhere to put it". She then hung up on me before I could even respond. Needless to say, I will NOT be bringing my boat to them, today or EVER.
The next two marinas I called for winterization services were both happy to get me in immediately, and their prices were about 30% less. The also quoted a complete brake job, based on the make & model of my trailer. It was under $2,000. Humbug has become a dysfunctional marina that only seems concerned about overcharging their customers. The funny thing is, if their customer service wasn't so poor, I'd still be paying their inflated prices. Do yourself a favor: Get a second quote before you take your boat to them. And if you do business with them, be prepared for the chaos to follow.
This is the best place to store your boat they have a parts store and and restaurant called jps waterfront
Me and my family have some friends that have stored their boats there
This year we got a bigger boat so we got a slip here to store it there
We love the place it’s very nice there and fun to be at in general
We left our marina down in Newport we can’t get out of there fast enough we look forward to coming up to Humbug a lot of our friends are there and we hear wonderful things about this place
Great service here they really know mercury motors inside and out and took care of us promptly. It’s nearly impossible to find a good mercury person and these guys have it down!! Several other people could not repair our boat but in 15 minutes they had it figured out
Ask to do a Vessel Exam on a nice Sailboat. USCG Auxillary, Flotilla 091-18-10 Trenton, Mi. She a Old Sailboat redone looks new. Yes she passed the Exam.
This marina has come a long way since the new owners took over. Very clean and friendly marina along with great staff members. I would highly recommend
2021 will be my 3rd season at Humbug. From Spring launch to winterization the Humbug team does an excellent job. They are constantly updating and improving the infrastructure, new gravel, roads, restaurant, docks, facilities, etc. Great Community of boaters!
We trust Will with our boat. He always takes such good care of us. So happy with them. This is the third boat We have used their mechanical services for.
Stay far away from this place We did some updates to this location for the new owners and they didn’t pay there bill which was a decent amount of money sad to see new ownership be so bad. I miss the old owners hopefully they will sell soon
As many of you know the marina is under new ownership as of June 16th 2017. We are a complete work in progress however, we invite you to stop by and check out what we've done so far in the way of improvements. New bathrooms, dock repair work, a new store and the gas docks will be seeing some improvements also this spring. Super exciting news is a JP McGuire's Bar & Grill is going to be built at the marina. Big things are happening here! Sadly we're seeing some negative and untrue comments that have been posted in the last few months. It's unfortunate that they were written by an individual who was terminated from the marina and maybe some of her followers. Don't let these comments mislead you. Our office is extremely friendly and excited to meet and speak with potential new customers. Give us a call or stop in to check us out for yourself. As for not knowing what we're doing I think all the new improvements will speak for themselves. Please feel free to Like Us On Facebook at Humbug Marina of Gibraltar to follow all of our updates. Thank you all for your continued loyal business. We're very excited about this up and coming boating season. Happy and healthy wishes until then.
~Krissy McGuire~
It's ashame they sold the place they use to have a good office staff that were really friendly now the new owners are rude and incompetent. They did alot of face work but nothing done structurally. Sad great location horrible new owners.
Great location. Place looks to be a bit run down and could use some major remodeling and fixing up. Staff is always pleasant. Wireless internet would be a plus but they don't seem to have it. The price is affordable.
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