Excellent service for recovering stolen vehicles the best lot my car ever went too prices are outstanding and service is wonderful if u want to use this company u really should
City of Dearborn should be ashamed for contracting with this company!
They have disrespectful service especially the lady at front desk who has an attitude the moment you walk in. You would think she’s the one who got her car towed!
They charge outrageous fees to scam you into paying more.
If I could give zero stars, I would. This place is a textbook example of how to take advantage of people when they’re already stressed and vulnerable. The staff is rude, unprofessional, and completely unhelpful unless you’re handing over cash. They hit you with hidden fees, claim mysterious “storage” charges that weren’t mentioned anywhere, and delay paperwork just to milk more money out of you.
They don’t answer the phone, they “lose” documents, and they speak to you like you’re doing them a favor by being there. The whole operation feels shady from top to bottom, and it’s clear they count on people not having the time or energy to fight back. Trust me: document everything, bring a witness, and prepare to be scammed.
If you’re unlucky enough to have your car end up here, brace yourself. This isn’t just an impound lot — it’s a legal trap run by people who know exactly how to play the game. Shame on them.
Whoever the woman working the front desk is is incredibly rude and heartless. I've never dealt with someone as cruel and infuriating as her and based off of these other reviews, I know I'm not just being soft. Not compassionate in the slightest bit about whatever situation you're in (which makes no sense as you're facing people on an awful day due to accidents and hospitalizations), treats you like a child when you're just asking basic questions, and ended up charging way more upfront than discussed over the phone. The man who was actually towing my car was kind but also dropped it and scrapped the entire bumper along rough pavement, adding onto the damages I already had to cover. I know this is the default towing center in Dearborn when you find yourself in an accident but if you're willingly calling this place for help, run to any other shop while you can.
Ruskos towing was an awesome company to hire, they had excellent communication, they were very patient and kind on the phone and in person, they were very professional in quoting my tow and the tow service itself. Mr Nick who is an Army veteran made me feel like my car was in good hands the whole way. He was gentle with my car and careful loading and unloading. Thank you Ruskos for the great tow service!
Poor services. I describe you as opportunists when a person is in an accident and you do not care about his human and psychological condition. A person came to me and I told him that I wanted to take my car to my friend to fix it. I gave him the address. He did not take it to him, but took it to their center so that I would pay more.
Such a scam and a money pit will put any type of charges they can think of and very rude and inconsiderate attitude not pleasant to work with what so ever. Avoid at all possible DO NOT GET YOUR CAR TOWED/IMPOUNDED IN DEARBORN FOR ANY REASON they give ZERO grace and like I said bad attitude. “she is just doing her job” she should get a gold metal for it honestly $380 to get my car out for less than 12 hours
Just want to give a sold thumbs up to the awesome folks at Rusko’s Towing . My wife has a bad habit of locking her keys in her car and Rusko’s has responded every time with swift non-judgmental professionalism!! Thank you so much , Rusko’s Towing for helping my Damsel in Distress
I locked my keys in my car and they came out to assist me. In the process the tow truck guy did damage to my car. The lady at the front desk told me they’re not going to fix the damage because it was a free service from the city of Dearborn. City of Dearborn told me they’re can’t do anything about it either. So my attorney will be getting involved. So because it’s a feee service, that makes it ok for you guys to damage people cars and then y’all not going to fix it. Okay!
Worst experience ever. The lady I talked to on the phone was unbelievably rude and dismissive. She didn’t care about helping at all—just tried to stack as many charges as possible.
On top of that, this place is ridiculously expensive. They charge THREE times what other towing companies do. I only had to deal with them because the police called them after my accident, so I had no choice.
This company is a complete rip-off and takes advantage of people when they’re already stressed. I wouldn’t recommend them to anyone, and honestly, I hope they go out of business. Stay away if you can!
This is one of those places that deserves a solid zero. Crazy expensive and the rudest creatures I have ever spoke to. “No” “yes” like care to explain?!! I’m seeing a lot of people agree with me on this stay away from them
If I could give Rusko a zero I would but the system wouldn’t let me. I spoke with Shelby who is the company administrator or secretary and she was the most inconsiderate, non caring, cruel, unprofessional and RUDE!!!!! individual I have ever met in my life. She does not need to work with the public at ALL!! If you don’t like your job get a new one! You don’t know what a person is going through when they enter your doors and you obviously don’t care!!!!. No empathy or compassion was shown or expressed at all. The only thing she was concerned with was the money!!! I spoke to her prior to coming in and ask for a breakdown of the charges and she acted as though I was getting on her nerve!!!! I came down to pay for the impound Wednesday and she told me (with attitude)the tow truck driver had to be with me and that I couldn’t pay up front but that she could take a copy of my documents FOR WHAT!!! I can’t pay you but you want to make copies of my documents!!! I have to come back tomorrow anyway so you can wait until tomorrow! Make it make sense!!!! If She had told me that before I came, I would not have come. I don’t live around the block. !!!!! I did meet two pleasant gentleman as I was leaving who were more than happy to assist me but SHELBY!!!!!!needs to find a job that she likes and according to the reviews I read others feel the same way! I am a 63 year old retiree from a well known company in health care after working for 35 years. This kind of foolishness would never be tolerated!!!! This type of behavior is unacceptable!!
The gentleman in the yard was incredibly polite and professional while we were helping my sister out after an accident.
The woman behind the desk, however? She needs to not be there. In over an hour, she failed to pay attention to anything said, and we were almost back home before she called us to tell us we needed to be there for another towing company to pick up the car.
They also couldn't be bothered to attempt driving the car onto the flatbed, instead winching it up unnecessarily and charging for it.
I called to recover my stolen vehicle and the lady that answered was very rude and impolite givin for what I had went through, she acted like she did not care and was very quick to hang up. If I didn’t care about my vehicle i woulda just left it there I not deal with her.
This towing place is pretty expensive but professional. I would pay double to not deal with the secretary behind the the desk who was rude, impolite, and unapproachable. I spoke to her 2 minutes prior to coming in and she acted like she didn't know who I was. If I wasn't in an accident, I wouldn't use this service to not have an interaction with her.
I would like to say Rusko’s staff was very patient with me during my recent stolen vehicle recovery. I called their office so many times to get everything worked out with insurance and released from the police. Thank you so much for understanding.
After an accident I went to see about my car and the secretary was EXTREMELY rude. I came in with a positive attitude, a smile on my face and very chipper and she changed my attitude in 0.2 secs. Very rude.
Haaappy Friday!! I cant express enough, how awesome, professional and helpful this company was to me!! Angie, is a true angel on earth and from the first phone encounter, she was friendly and so very helpful! She then went above and beyond with instructing me on everything i would need and when I got twisted driving to find their location, she actually stayed on the phone with me until I arrived!! Now that is what I call phenomenal customer service!! I was treated with the most professional and friendly service by all the staff and they went above and beyond to meet my needs, which was truly refreshing and a blessing, to experience genuine, excellent customer service!! God bless the entire team and please continue operating in absolute excellence!
These guys were very helpful and not disrespectful whatsoever when I dealt with them 1st over the phone and 2nd time in person at the yard. On the contrary they were extremely helpful and sympathetic about my truck that was recently stolen after Christmas and had been found abandoned by Dearborn Police and Ruskos got the tow and recovery ticket. Went there on a Sat to see what inventory I could salvage from the vehicle and they were fully and truly more than accommodating even though I ran them 15 minutes past their closing time. I apologize you guys but thanks again for taking care of my truck and stuff.
I retrieved an automobile from the possession of Rusko's Towing company, located in Dearborn, MI. I was impressed of how organized the yard appeared. Cars were not clustered everywhere and the yard appeared clean. The front office clerk (Mike) was a professional, and provided good customer friendly service.
The person (I apologize for not remembering his name, and his customer service was very good) whom transported the vehicle back to the apartment complex seemed "confused" about how to return the vehicle back into the apartment port. I suggested that he return the automobile back into the port the same way Rusko's removed the automobile, and he figured it out. The car was not operable when Rusko's removed the car, and was not operable when the car was returned.
He returned the auto in the designated port and I "thanked him very much" for his service. I would recommend Rusko's because of their towing yard and very good customer service.
Looking at the reviews I was nervous when my car got into an accident. But when I went in there they were polite and helped me fill out all the paperwork I needed to complete for my insurance company. They were very professional and i recommend to anyone who needs a tow.
I also may have an idea on why some people write reviews. The guy in the office was being polite with some lady as she yelled at him for not letting her drive her car out of the lot without insurance. He was just following the rules.
I initially had a great experience with Rusko's. The gentleman at the service desk was pleasantly polite and the tow truck driver was kind as well - which is why I decided to give them additional business and refer others to them. However, this second experience was not so great. I requested a tow while I was not available to be present. Upon seeing my driveway, any normal person with good sense, would have dropped the car straight back to the garage - as did the first driver I had a couple of weeks ago before we decided to instead tow to a collision shop. This driver dropped the vehicle at the gate of my driveway and at a HORRIBLE angle (not even sure how that was possible). So no other car can be parked in the back and I also cannot move my garbage cans out for trash day. It was a lazy and inconsiderate attempt at dropping off a car. I am now going to have to pay another tow company to reposition the car - as it's not drivable - so that we can utilize the entire space and not be overwhelmed with overflowing trash cans. This one star is for the driver. You did what you wanted because no one was there to express concern or dissatisfaction. TRUE CHARACTER IS HOW AND WHAT YOU DO WHEN YOU THINK NO ONE IS WATCHING.
These guys are just rude. I got a service done before and called back another time to request a specific driver to help me but the man was just plain rude and would not allow me to get that driver. He then said “goodluck finding someone” in a sarcastic way. Complete disgust. Not worth the price.
Had a good experience with Ruskos. The owner knows his stuff and is reasonable. Heard bad things but didn't experience that. (Granted the police didn't repo my car) so if that's what you're having done you must realize they are doing their jobs. All in all nice service
Worst experience ever. My 18 year old son's brakes went out. He hit a tree. This happened Saturday evening. The van was totaled. We immediately went to the impound (Roscoe's) on Monday. The cop at the scene of the accident informed us the city would take care of the clean-up and we wouldn't be charged any extra fees. Roscoes charged us for a wenching that didn't happen, labor (cleaning oil off the sidewalk), which never happened and the towing $255. I expressed my dismay at the owner overcharging me for something which never happened. The owner claimed the cop misspoke about the fees. Mind you he also called the cops on me, stating I didn't want to pay which was also untrue. In the meantime before I came along and was upset another couple who was also very upset but of the opposite race he did not call the police on them. Don't ever request service from this establishment.
4843 Walwit St, Dearborn, MI
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