What clients say about Manchester Collision and Towing in Manchester (MI)
I can not thank Benjamin from Manchester Towing enough for his kindness and help, as this was my first time needing a towing service. I called and they were there in the hour. I will definitely be using Manchester Towing if ever needed in the future!
Great service! I lost control of my car and was stuck, but one of their trucks drove by and was super fast at getting my car out. So thankful they went out of their way to help!
Yesterday I received a reasonably priced fast and convenient tow from manchester towing. The driver Austin was very professional and knowledgeable. He arrived before their estimated eta and safety towed my f250 with a snow plow attached. Unfortunately it was too dark for me to get any pictures but I would definitely recommend manchester towing, and I will keep them in mind for the future.
Communication was excellent, the charge was proper, and overall experience was stress free and very professional. Mr. Shaw came right to my house to tow a vehicle to the shop and was a delight to work with and shared additional courses of action to fix our car troubles at a better price than the dealer. I'm very pleased and certainly reccomend their services
Amazingly quick and useful service. The driver Benjamin was wonderfully helpful and friendly. From what I can tell, their prices are significantly lower than other options, and they seem concerned about serving the community, not just making some money. I would highly recommend.
I cannot say enough good things about this tow company, and Bill in particular. My Jeep engine light started flashing while halfway to East Lansing, coming from Plymouth. I was on M52 about 10 miles north of Chelsea and found a Jeep dealership (Golling)online. I phoned them and asked for a tow recommendation to transport my Jeep to them. They gave me the number to Manchester Towing. Bill was super kind and calm and helped me to settle down from my freak out. He transported my Jeep and was just super nice and I truly appreciate his kindness and empathy. This is what small town is all about (I grew up in Chesaning) and I miss this level of care. I honestly don’t know if the price was reasonable or not, but for rescuing me from the side of the road, it was worth it.
Wow! Fast and friendly service!! I thought I needed a tow due to a battery issue. The driver quickly determined he could get the car started and get me on my way without a tow to the repair shop. He easily could have taken advantage of the situation and gotten more $$ for the tow.
While enroute to Canada from Tallahassee, my motor mount broke. I was under a very tight schedule and Manchester Collision went out of their way to diagnose the issue, locate the needed parts (that were over an hour away), and complete the job in record time. One of the employees even loaned my friends and I her car so we could go into Manchester for lunch.
I was pleasantly surprised at the low cost for this repair, and would highly recommend Manchester Collision. Thank you, Austin, for going above and beyond to get us all back on the road!!
Manchester Towing went above and beyond for us! Even though we were outside of their normal service area and there was nothing in it for them, they still helped us out without hesitation. They were kind, responsive, and genuinely cared about getting us taken care of. It’s rare to find people who show that level of integrity and compassion. They’ve earned a lifelong customer, and we are so grateful. If you’re ever in need—call them! You won’t find better people answering the phone.
Manchester Collision and Towing provides great service! They had someone out to me in a little over an hour. Benjamin, the operator, was kind, considerate, and careful with my vehicle. He provided outstanding customer service. Thanks for the excellent work!
Not only was the service fast and reasonably priced, but Ben made my stuck-with-two-kids-with-a-broken-down- van situation fun for my boys. I will absolutely not be calling ANYONE ELSE in the future. Shout out to Ben!
Manchester C&T was is wrong with you guys? Benjamin is the greatest. This guy needs a raise. Great customer service. Went the extra mile without being asked. I didn't know I could or should ask. Benjamin is an outstanding driver and worker. Thanks for the excellent work.
It is never a good day when your tire blows out on your way to work. Thankfully I hitched a ride to work and called Manchester Towing about getting my car home. It was seamless! They picked my car up from the gas station where I left it and when I got home, it was in my driveway. Within 24 hours, my insurance company had a digital receipt for my repayment. Highly, highly recommend. Once I made the call, I didn't have another worry. Well, besides buying new tires! :-)
Manchester Collision has been absolutely wonderful to work with! they were so helpful in assisting us roadside after a deer collision. They were just passing by and stopped to see if we were ok. They worked wonderfully with me in helping me advocate to my best with my insurance company, got my car fixed up and like new again. They also assisted me with additional rental car help when things took longer than expected for repairs. I wouldn’t recommend anyone else but Manchester Collision! Previous experiences with other shops have been a headache and the whole staff here has been hands down the best! Thank you so much!
Exceptional customer service!
A client and I found ourselves stuck in some extremely difficult clay soil. His insurance company sent another tow company out who essentially said “Good luck, but we can’t help you.”
I reached out to Manchester Collision and Towing and before we know it Will was there to save the day.
It was a very complicated extraction with multiple vehicles, where another company saw a hard stop, Will saw an opportunity to find a solution.
Not only was he able to extract the vehicles, he did with a great attitude, great conversation and was full of interesting and useful information.
What could have been a terrible afternoon, was somehow salvaged by Will.
I could not more highly recommend this company, based solely off of Will’s expertise and demeanor.
10/10
They are a fantastic company. From my initial phone call to the time my vehicle was dropped off at the dealer the process was smooth and painless. They arrived exactly when they said they would. Shout out to the driver Jamie who was incredibly professional and courteous throughout the whole procedure. I hope to never need a tow again but I know who I'll be calling if I ever do.
I broke down and Manchester towing was the company I worked with. Nothing is worst then car trouble, but this company is amazing, especially Benjamin the responding driver. Excellent service, outstanding professionalism and very friendly. If you ever need roadside assistance, this is the company to call.
Thank you again Ben for such great service and kindness. I really appreciate all your help.
Had a great experience with Manchester Towing! Very helpful, friendly and efficient staff! Our new car had a faulty battery and they were able to start it so it did not have to be towed. Very appreciative of Becky and Brennan! Highly recommend calling them for service!
I would very highly recommend Manchester Collision and Towing to anyone. When my semi broke down they where very helpful not only in coming out to tow my rig but also help in finding a shop that could start working on it to get it back on the road making money. The whole crew was very friendly and professional and had the right equipment to get the job done right. They even tow the rig the last sixteen miles to the customer so I could make on time delivery before taking the truck in for repairs.
My mechanic recommended Manchester Towing when my car broke down recently on a country road. I called and had such a good experience in what was a stressful situation. The dispatcher got a tow truck there within an hour and the driver was pleasant and personable. When my mechanic found that the issue with the car was too involved for him, Manchester Towing was able to take my car to another mechanic and I was able to pay over the phone and had the receipt emailed to me.
Side note, a few days later my husband’s truck broke down in Ann Arbor! Of course I gave him Manchester Towing’s phone number. Since they’re so precise with their time window, he was able to get some lunch and return to his truck right before the tow truck got there. He and I both give this company two thumbs up!
Had my car overheat and had a leak in one of the tubing. Called America 1 towing/Manchester Collision and Towing to help me get towed back home to Detroit since I was in Saline going to work. Unable to stay at work ( by the way my sister was with me) we pulled into a burger king to wait for the tow truck 🚒 to arrive. Let me tell this company is wonderful because I had the nicest tow truck guy with great customer service tow me and my sister back home to Detroit safely. I believe his name was Will. Thank you for your kindness and courtesy. If I do get in a pickle again I will definitely call this company again.
I had made arrangements to have my Honda Rebel towed through AAA. I had a date and time set, but they never contacted Manchester Towing. I called their dispatcher, Becky, and she dispatched a driver, Will, on the same day. I could not be there when the bike was picked up because of the new scheduled time, but Will texted me when he was on his way, sent pictures when he picked the bike up, and when he delivered the bike. Both Becky and Will are seasoned in their profession, and it showed. They both made my situation stress-free. You both were fantastic. I highly recommend Manchester Towing.
Manchester Collision & Towing has outstanding customer service! They picked up my car right away and gave me an estimate within 2 days. Other collision companies said they wouldn’t even look at my car for several weeks. Angie and Becky were wonderful to work with and made the process easy. I would highly recommend this company.
The staff at Manchester Towing was very professional and helpful. They provided fast and accurate services as promised, after AAA left me stranded for over 6 hours. The dispatcher in the evening Judy? was great and follow-up with Becky was great.
I would not of known about them if it was not for a fellow Nick who stopped by to assist me and direct me to Manchester..
Great Job and Thank You
Bill & Angie at Manchester Collision are GREAT to work with! This is the third time we've used them for our collision repairs and we are 100% satisfied as always! My car was finished before the promised date and she looks just like new! Thank You !!
