We are always looking for places that offer the best quality and prices, Dan has always met those expectations. The employees are quick on their feet and they are always providing the best service possible. , DAN he is Outstanding! Great customer Service :) thanks so much

SAKIT ALJUNDI

08/28/2024 11:47:33

DO NOT BUY A CAR FROM THESE CROOKS! My daughter bought a 2005 Ford focus from these Thieves. They told us they did a safety inspection, but wouldn't let us take it for a test drive. When I drove the car home it was acting like the tie-rods weren't right. Sure enough, they were all loose! Not to mention the rust had eaten though the attachments to the frame (We didn't know this yet). The damage was in a place where we would need a lift to see it. So after using it for less than a month, she has no car again. Overall it was almost a $2000 lesson (with insurance),never trust Town and Country Salvage, for anything! DO NOT BUY A CAR FROM THESE CROOKS!

Richard Massey

07/23/2024 12:49:56

Called them at 4:30 on Friday to go pick up a part i need to complete the job on a veh i was working on and i was hour and half away they told me that they will be closed by the time i get there and explained to them what i was dealing with and owner was very understanding and told me that he would wait for me which i arrived 30 minutes after there closing time. I'm very pleased with there service and height quality parts. Highly recommended

Moe Hussein

06/26/2024 19:49:27

I called a few days in advance to confirm parts were available for my Ford C-Max as listed in online inventory. I called the night before to make arrangements to have two doors pulled off the stock number requested - upon arriving first thing in the morning everything was available and ready to load. Great price and great service. One of the doors didn't fit inside the car and I quickly put it on the vehicle and transferred the old pieces to their door leaving the shell for disposal. Excellent service all around and accommodating of take it or leave it need for the doors. Very satisfying experience!

Brad Guyer

07/26/2023 20:55:07

The guys here were fast to help with my urgent problem with my car; they were efficient, polite, and I definitely recommend coming here!

Kelley Tracy

08/23/2024 16:14:04

I called about a fender and asked if it was off the car. It was not I said I have a 30min drive. They said it’s plenty of time to pull it please call back when your on your way. I left work to take a long lunch called them and asked again if it would be ready. They assured me it would be. When I showed up they asked me questions about how to remove it. There tech comes in and they tell him to remove it. Clearly they didn’t even start to take it off. I had a frustrated look on my face but didn’t say anything. Then they ask everything good? I say quietly yea just trying to get back work. They got an attitude with me flashing their computer screen showing how busy they are. 35min later they had it off. If they actually started when they said they would I would have waited only 5min tops. No respect for peoples time and terrible communication skills. I find it important to support local family business but this is not something I recommend.

Russell Culver

04/01/2022 17:23:11

Carey and his crew are responsive, helpful, and we'll organized. When you think salvage yard you expect to see vehicles strewn about with grass growing up around them. Not here. Everything in rows and catalogued. They offer new parts as well!

Paul Ellinger

06/11/2020 16:16:23

Quick response to my online inquiry. They scheduled the pickup within a few days, called the morning of to confirm and towed the car away on time as scheduled. Very professional!

jackpot Goodman

08/28/2024 14:33:44

They put JUNK in junk yard. 35% restocking fee is a bit much. I will not be back. Horrible customer service and no restroom. I would give them zero stars!! READ THE REVIEWS AND SEE I AM NOT THE ONLY ONE THERE IS A PATTERN HERE.

Dan Galesewicz

03/22/2024 11:02:28

I purchased an engine and transmission from them. Installed the pair, and the transmission was bad. I had to remove the transmission and get a refund for it. I am out 10 hours of labor, fluid and programming cost. Car it came out of was wrecked in the front hard. They replaced the broken trans pan when they pulled it without notifying me. I know this since the TCM under the pan had a large chip taken out of it and the fasteners were out of place. That was my first and last purchase from this place. Reply from Town and Country Response: What a strange, and totally false response from you. I personally installed this transmission being licensed by the State of Michigan as a mechanic for >20 years with automatic transmission as one of my certs. Trans was installed using Mercon LV fluid, cooler was flushed, transmission adaptive shifts were reset and the solenoid shift strategies were programmed into the PCM utilizing a Cardaq J2534 connected through FJDS to Motorcraft website. It was installed 100% by the book. The transmission was aerating fluid you sold me, I believe its from a broken internal filter or a bad pump. I have attached pictures showing how hard the car was hit Town and Country Pulled it out of. This transmission should have NEVER been sold in my opinion. You can also see the TCM cracked if you zoom in on the left upper part of the trans. You can also see the aerated fluid in that same picture.

m ph

10/24/2022 17:59:46

Great experience! They had just the seat I was looking for, the pricing was less than half of any other pull-a-part, was in phenomenal condition, and it was ready for pickup within 30min of me calling. Everyone there was nice and friendly. Will definitely be back for any other parts I need in the future.

Yoonho Kim

12/08/2023 03:03:11

Nice family owned operation. My tail light on my truck broke and they were able to find me one at a very reasonable price. They can give you a quote right over the phone and save it in their computer to reference later.

David Myers

08/31/2021 19:39:19

Horrible experience, drove 40 miles. Parts did not match parts description online. Front counter truly do not know how to run a business. Very unprofessional. After an exchange of words he has the audacity to tell me to leave and that he will sell it to somebody else (take it or leave it) Zero human decency. Absolute waste of time.

Saif x

03/06/2024 17:32:12

Was gonna come here but after going through the reviews, this place clearly does not value and uphold basic customer service standards.

Jacob Boylan

06/26/2024 18:21:05

great people great parts great quality. very friendly people. Great customer service

Sam Jamil

06/26/2024 19:30:18

I was a little worried at first using Zelle to buy the part I needed online but the folks were very pleasant on the phone and delivered the ignition lock cylinder very quickly. I never thought I’d be able to drive my car again after it was broken into and ripped apart, but the folks at town and country had the exact part I needed to get the car going again!

Harrison Gale

01/15/2024 02:52:38

Called for few parts and they confirmed with me with the Colors and not damaged drove over an hour. When I got there parts weren’t the colors they said and some parts had damage and they still want the same price. And at the same time still rude no respect even for veterans. Honestly just sad things to see.

Qiys Salim

10/03/2023 16:52:34

I spoke with a guy named Mike. Told me he has two parts for me with the same color. I came and the fender was the same color but damaged from them taking it off and was still asking a high price and the hood turned out to be a whole different color not even close to the color I asked and confirmed he had. Did not care that I came from an hour and a half away. Terrible customer service.

Abdullah sal

10/03/2023 16:44:13

I've been a customer for over 10 years. I check here first for what I need before spending too much for a brand new part. I've always received pleasant and quick service. I highly recommend you call here first before going anywhere else. Pro tip: There's a large number of car stereos for sale in the office. I've never paid full price for a system. 😉

Nikki Bies

02/14/2023 22:29:58

Fire Mike he's very rude and unprofessional.. He won't remember prices and changed the price on my parts. I had a quote that you changed the price the next day. He's the guy that sits to left Grey hair. Short hobbit looking man He's got some kind of complex with his ego and attitude. What a sad man

Mo Art

07/12/2023 04:52:07

For everyone seeing this, these are not fake reviews like the owner says. He acts like a child, gets defensive and starts to get aggressive with customers instead of being a responsible business owner and owning up to his mistakes. It’s just ridiculous to me.

Moaz Aliyi

10/04/2023 23:49:09

Thief’s, liars and crooked people, horrible experience I should’ve listened to all the other 1 star reviews…SAVE YOURSELF THE HASSLE SPEND THE LITTLE EXTRA MONEY, YOU'LL PROBABLY FIND AN EVEN BETTER PRICE WITH HONEST PEOPLE & QUALITY PARTS BECAUSE THE WORKERS HERE LIKE TO SWITCH UP THE PRICES ON PEOPLE & SELL JUNK THEN GET DEFENSIVE WHEN YOU CALL THEM OUT ON THEIR STUFF… DO YOURSELF A FAVOR AND LOOK FOR ANOTHER PARTS PLACE WITH QUALITY PEOPLE & QUALITY PARTS

Adam S

12/09/2023 00:03:55

They ship out thrash parts

chris lopez

06/17/2024 15:14:17

Baught a used engine aparently with unknown miles and has head problems and spark plugs have all broke off due to rust. They said they would offer me 50% refund. The warranty says 35% restock fee but sinse they have to “fix it” they can only offer me half return.look at other reviews obviously they don’t hold to their warranty. It’s been 4 days sinse I baught engine.

Jeff Snorey

02/09/2023 23:37:26

great customer service height quality parts.

Sam

06/26/2024 19:52:06

Sold me a bad transmission that never worked had a warranty to cover it then would not refund my money. Called to talk to the owner/manager to try and rectify the situation and would never even come on the phone and said he was not talking to anyone about the situation. I can't believe a business would handle a problem like this! Will NEVER deal with this business again!! Update on the response below: The transmission was put in by our team of Professionals that do this work on a daily basis. The coolant was from the front impact of the car that you took the transmission out of. Since then we have put another transmission in with absolutely no problems. We tried to handle it with you in a professional manner and you wouldn't have it. We deal with a lot of car salvage yards on a regular basis but unfortunately in this case we just don't agree on how this matter was taken care of.

Jonathon Cooper

08/07/2021 17:33:46

This place is fantastic! I've been there several times and have always felt they fairly and accurately set prices at or below market value. Mike, the owner, is one of the most honest people I know, and he's one of the nicest people I know too. The business isn't set up to do service work on customer's cars but will occasionally just to help someone out. I've purchased several second-hand cars from him over the years - in fact, my mom is driving one right now - and my brother has bought and driven several over the years too. We trust his cars because we know that he doesn't sell them until they have been completely checked it out and are deemed reliable. He and his father operate that way because it's fair, and because they wouldn't want one of their friends or family to buy one somewhere else and have it break down on them. Mike is some kind of mechanical genius too. You can tell that he gets satisfaction out of knowing how things work together to make a car run properly. Over the years I've called him (trying to stump his knowledge) to ask him about a sound my car was making. Most times he was able to diagnose the issue(s) over the phone just based on my description of the symptom or making the sounds myself. This is one of the "old school" places in Ann Arbor that represents how business should be conducted: honestly, fairly and with integrity.

Matthew Papp

01/05/2016 19:53:01

Will NEVER deal with this business again!! Sold me a bad engine that never worked had a warranty to cover it then would not refund my money. Called to talk to the owner/manager to try and rectify the situation and would never even come on the phone and said he was not talking to anyone about the situation. I can't believe a business would handle a problem like this! I have called 8 times just says no voice mail set up yet !

Vasyl Koval

10/05/2021 19:38:27

Best service, very professional , good communication , On-time delivery, Best price for great quality, staff & management they go above and beyond to help customers needs, Highly Recommended ..

Extreme Fun

01/12/2024 13:47:17

I am hoping this review saves someone the trouble of dealing with this business. I am an ASE certified Master Technician that has been dealing with this business for over a month now and they have still not resolved my issue. Our shop had to locally pick up the engine and they gave us a hard time about not supplying the core with timing covers. Later we would find out they had not installed the correct covers on the engine we purchased from them. They also assured us the engine was in good condition. We later found out the timing gears were rusty and the timing components had been exposed for a long time. More importantly, once we inspected the engine, we discovered it had jumped time and bent 6 valves, leading to a very expensive machine shop bill that we were responsible for covering. It has been a month since we last contacted this business about reimbursement, and while they assured us they would respond promptly, they still have yet to make it right. Will never do business with this company again based on this experience alone.

dymiva

10/21/2019 17:10:02

Address:	3127 S Wagner Rd, Ann Arbor, MI, United States
Phone:	+1 734-662-4485
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 167 Reviews
ZIP Code:	48103
Open Hours:	9:00 AM - 6:00 PM

Friday		9:00 AM - 6:00 PM
Monday		9:00 AM - 6:00 PM
Sunday		Closed
Tuesday		9:00 AM - 6:00 PM
Saturday		Closed
Thursday		9:00 AM - 6:00 PM
Wednesday		9:00 AM - 6:00 PM

Town & county Auto Parts JunkYard in Ann Arbor (MI)

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