Terrible terrible place my first and last time coming here, you right Kyle never buy a used car from here they do not inspect before they sale, I went on a text drive and it started smoking they said the cap wasn’t in right, everything seemed fine I gave my 10,000 Dallor check and bout the car, very next day it wouldn’t start I had to jump it then all kinds of stuff kept happening 3rd day I took it back, I been waiting three weeks to get my car back they had a lot of repairs, why would they even sale this car, they wouldn’t give me my check back, nothing no nothing, terrible place I would sue if I could don’t waste your time they don’t care about you having the right vehicle, they just wanna get rid of the junk ones they have, this was not right at all
I would highly recommend buying a car from this auto dealer. I have had nothing but good experiences in dealing with them. Drew is the sales representative that sold me my car, a Kia Rio. He not only handled the sale efficiently but also handled the car insurance and title. Drew went above and beyond when I needed minor details fixed on the vehicle, he even ran it through the car wash on several occasions, which is really nice especially in winter when there is a lot of salt on thr roads. Ask for Drew if you are considering buying a car from this dealer, he will give you good service.
Drove an hour to check out a used 2016, and almost all the issues I found in person were conveniently left out of the online photos. The windshield was cracked to the point it blocked the driver’s view, the driver’s seat was broken (and the sales rep said he “wasn’t sure if they could fix it”), and the check engine light was on. Pretty disappointing experience overall.
Nick at service is the best person I have ever done business with in my entire life! Even if I move away from Ann Arbor I will make the drive for him. He is absolutely amazing and he made my experience a 12/10.
Do not buy a used car from this company they will lie about servicing the vehicle and Reporting any problems wrong with the vehicle. Purchased a used pickup truck. Salesman told me they had changed the oil in vehicle. Don't think that was done as oil was dirty and then they never reported oil leaking from both turbos on pickup truck. Tried to talk to salesman (Joey) basically stating the problem was on the buyer. Attempted to contact used car manager never returned any calls. Do yourself a favor go buy a used car somewhere else.
I have to say I hate going to buy a new car pushy salespeople. But not here. I was greeted told them when I needed them I would call them and when I did it was great. The transaction was smooth they were very honest. Everyone was friendly from the sales person to the finance people to the receptionist. I would highly recommended them and will buy my next car from them.
Evan in Collision is amazing to work with. He’s extremely detail oriented and communicated throughout the entire process. I never felt like I needed to monitor anything closely because he stays on top of things. He’s helped me with two different cars, including a luxury car, and I wouldn’t hesitate to come back to him and Suburban Collision should I need anything again the future.
I had my Ram repaired at Suburban Collision in Ann Arbor. The work was perfect, and the staff was very knowledgeable and professional. I’m very happy with their service and would recommend them to others.
The day I got my car back, the check engine light came on. I went back to the dealership to have them check it out and resolve it. A component in the catalytic system was failing at 35k miles. Their resolution was the charge me $500 to take care of a part that was failing when they sold it to me.
I went here to have the brakes and rotors replaced on my 2021 Chevrolet Suburban. The total cost of the service was $1,500, a significant investment for me. Following the brake and rotor replacement, I noticed two significant problems: a persistent, high-pitched squeaking noise every time I applied the brakes, and extensive surface rust on the new rotors.
Concerned about these issues, I contacted the shop's customer service representative and requested a mechanic's inspection. The mechanic's assessment was that the rust on the rotors was "normal." This response was unsatisfactory, so I escalated the issue to the service manager.
The service manager personally inspected my vehicle. He saw the rust on all the rotors and, despite my concerns, stated that, the rust were normal occurrences. He indicated there was nothing further the shop could do to address these issues. He is not even interested to properly talk to me further.
I am extremely disappointed with the service I received at. Spending $1,500 on brake service, I expected a high-quality repair that would resolve any existing brake issues and result in quiet, rust-free operation. Instead, I now have a vehicle with squeaking brakes and visibly rusted rotors, a clear indication of either faulty parts, improper installation, or both. Given this experience, I have lost confidence in this shop the ability to provide competent and reliable service, and I will not be returning as a customer. I request a review of this service and a resolution to the problems I'm experiencing.
I had my car repaired about 4 months ago (late leaving a review) following a hit & run accident at end of September (no frame damage & no airbag deployment). I had an overall great experience and valued the check-ins from my body shop estimator, Curt Moore. He was also great with education and answering my questions early on. I went into this process just understanding that whatever timeframe they gave me for repair plan, I added on an additional 2-3 weeks in order to account for delays, backorders, etc as it is bound to happen in this industry. There were times of frustration, but I just had to remember they are doing the best that they can considering the delays, backorders, etc that happen with ensuring quality parts and repairs. Communication of checking in when they had started the process and other delays, I would have liked to be more frequent versus myself calling to ask for updates. But I had to be patient and respect the process. I was also pleased that when I did get my car back and there was a slight issue with the area repaired, that they had me bring the car back in and rectified it immediately. Overall, great experience at Suburban Collision Center of Ann Arbor would definitely go back. Thank you.
This shop has been the worst experience I’ve ever had with auto body. First, they kept my car four days longer than what was projected. They did not contact me to relay this delay. I had to contact them. Second, when I arrived, I paid and while my payment was being processed I went to check out the work. They didn’t complete the work! They had me pay and didn’t communicate that they had to order a part. They also didn’t give me any documentation. Patrick, who claimed to be the supervisor, had no reason for being shiesty and not communicating to me the work wasn’t done and a part was in order! They had my car for weeks and did not communicate with me whatsoever, only to pick it up and it wasn’t even ready when I did! Third, the work they did do is really, really bad. They scraped my clear coat on my hood and the door they replaced is absolutely not Mercedes standard. It’s hollow. When I knock on it, it pings. I brought this to Patrick’s attention. He acknowledged it and didn’t even attempt to fix the problem. He shrugged it off, as if the bad work is not his problem. I am highly, highly unhappy with the attitude of this shop, the lack of business etiquette, and the incredibly poor workmanship. I do not recommend this shop.
Took my car in to get fixed, told me it would be 4-5 weeks. At the 5 week mark they kept saying my car would be ready tomorrow for a week straight. I had to keep calling to check on the status of my car. I'm going on 6 weeks without my car. Communication needs to be better.
I dropped off my 2024 BMW X5 for some minor repairs. What a mess it has been. They didn't order the correct parts nor did they convey how much work needed to be done. Don't take your vehicle here. Absolutely terrible service and communication. It's like a black hole...drop your car off and never hear from the dealership/collision shop.
Unfortunately my experience at this establishment was not very good. I brought my car here to be repaired and was constantly told different dates when my car would be ready, however, it was never ready on that date and I was not notified. Evan Dowling was assisting me and he was somewhat helpful but I aslways had to reach out via email and/or by phone and 8/10 times I did not receive a reply. Leading me to have to call the shop instead of his direct line. Fortunately, Curt was able to help me out and get my car returned, even though it took more time than expected. I completely understand delays, I know there's a lot of factors that go into repairing a vehicle. However, I think the least that could be done is to let the customer know that. They did a fairly good job on my car but the customer service was pretty bad, which is why I'm giving them a 2/5.
Amazing service, 6 out of 5 stars. When I was in a car crash, I went to four different shops to get quotes. This was the only shop that described my quote in detail and talked about what unexpected costs may occur that were not visible from the initial inspection. They were also sensitive to the fact that I was paying out of pocket and gave the most affordable quote, did an impeccable repair job, AND came in $400 under budget. Super friendly too.
I would strongly recommend Suburban collision center to anyone looking for a high quality and reliable auto body shop. My car got hit and I chose to have it taken to Suburban Chevrolet after a really great oil change experience there previously. They were incredibly communicative, professional, punctual and they were an advocate for my vehicle with insurance. I worked with Natalie and she was amazing. 10/10 experience, thank you!
I took my car to Suburban Chevrolet Cadillac of Ann Arbor after hitting a deer.
I called and spoke with Kendall and she walked me through EVERY step to get my things in order. From dealing with my insurance company, rental car, etc... she called regularly to keep me informed of exactly where they were with my vehicle and what stages my vehicle was in! When my car was done she even went the extra mile and stayed after hours to ensure all my vehicles needs were taken care of, and made sure that I was completely satisfied.
This IS a big deal because there are so many places that do the bare minimum and keep you in the dark until you call them.
The entire staff seemed to wok together and were completely orchestrated with one another! And that flowed over into my needs!
I took my dream car (BMW X1) here due to an unfortunate event of being hit in a parking lot and having to file an insurance claim for body work that needed to be completed. I worked with Natalie who was so kind in getting me into a loaner vehicle and working efficiently with my insurance company to get all OEM parts. She was very professional and you can tell she truly cared about you. Very pleased and will comeback!! A++
Tom and all the staff there are phenomenal and extremely helpful/knowledgeable. I have never had a bad experience and they also go above and beyond! I have nothing but great reviews for them. I had to have some body work done on 2 different occasions and each time I am blown away with the professionalism and helpfulness of the staff!
I took my Silverado in after I hit a deer. The shop was extremely commutative with me about what was happening during the repair process. They were always the first to call me, my insurance company would call me 2-4 hours after the shop had. A few months later someone backed into my front bumper. I took my truck back to the the shop and got the same outstanding service! I won’t let another collision shop even look at my vehicles.
I’m usually not one to review online, but I wanted to take a moment to say how pleased I was with the service I received at suburban. Their body shop crew is top notch. Both Natalie and Patrick in particular were very professional and treated me with kindness and respect. Patrick was very knowledgeable and easy to work with. The results were above expectation and done on time. I would not hesitate to bring my vehicle there for repair again.
I wish I could give a lower star rating. I called about a specific car that I was planning to purchase as soon as possible and was told they had it then put on hold and told they sold it just minutes before I called, bummed out but I moved on. My father called them about a different car they advertised and they said that one was sold but offered the previous car I had called about to him. Chalking it up to simple ageism and I still really liking that car, we scheduled an appointment first thing in the morning and as we were running late the next day we called to let them know and they told us they had sold the car just 20 minutes before. If we had not been late and called ourselves we would have driven all the way out to Ann Arbor for nothing and they did nothing to call to say the car was already sold. Bad customer service horrible professionalism and terrible business practices all around, I will never do business with this place ever again.
Kendall Cook was our service adviser, and she did a great job keeping us up to date on the repair status and worked very well with our insurance company to make sure everything was covered. The loaner process was easy and efficient. Our repair was completed beautifully, would highly recommend Suburban Collision for repair work.
Dec 09, 2019
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