I had taken my vehicle to a shop in Saginaw and was still having issues. I called on Friday they got me in Monday morning. Their communication with me about what was going on was awesome! I would definitely recommend taking your vehicle here. They take the time to answer any questions you have without making you feel like you’re bothering them. I will take my future vehicles here.
Staff are very friendly and knowledgeable. They’re also very transparent and I love that they send you pictures of the work they’re recommending. Work was completed quickly without any hassle!
Brought in a diesel truck needing glow plugs and wiring. The quote was $2100 after tax. That number sounded extremely high so I did my due diligence. I called a total of five shops two of wich were Ford dealerships. Every quote fell between $1100 and $1250. Almost half the price. I have no problem paying a little extra for quality service and communication , however $2,100 is not even competitive. The other shops all said about the same thing $450 for parts and $800 labor. On a positive note Hannah in the front office is very pleasant and communicates well.
Dave and crew are always on top of their craft and willing to go the extra mile to please you as a customer. My car is a solid 12+ years old and runs like a charm thanks to them.
You couldn’t find a better auto shop if you tried!
These guys are great! Service is impeccable they don't give you the run around with repairs, they find the problem they fix the problem with conformation every step of the way, along with a detailed write up of everything. Never forced anything on us just an all around great shop. I wouldn't trust my vehicles with anyone else. id recommend this business to any and everyone! 10/10
They were able to get my car in right away for a new battery and oil change. I got my car back as promised. Friendly and helpful staff. They definitely have my future business.
Great experience! got more parts on my vehicle fixed, was able to use a loaner for work, and a complete overview for cheaper than other places. Definitely would recommend!!!
As a first time customer, I am gratelful for the time they spent explaining any issues thru their diagnostics, informative knowledge, & the efficient work crew. Hemlock Auto & Alignment "my go- to for auto care"!
The service was great.The prices are reasonable and they are willing to work with you.I will definitely be returning and telling my friends and family.Hannah was a pleasure to work with as well.She knew her stuff, she was on it.She kept us informed everything was going on.And the company is very detailed!
Hemlock Auto and Alignment is the most honest, trustworthy and professional repair shop I have ever had the pleasure of doing business with. From the owner, the repair team, and the office staff, each person makes you feel as if you made the right decision coming here.
They work around your schedule and will even provide you with a loaner vehicle if you need one. The service team will provide you with a detailed diagnostic report that covers every aspect of your vehicle letting you know anything that may need to be addressed. They pay special attention to details and make repairs quickly. You are provided with a quote upfront which is also very reasonable.
I give this business an excellent rating because they truly deserve it. I highly recommend Hemlock Auto to everyone in need of auto repairs.
Excellent place! Staff are very friendly and helpful. And they are amazingly priced too! We look forward to future business with Hemlock Auto and Alignment!!!
Hemlock Auto performed an extensive inspection of my vehicle. They found a very dangerous condition with my driveshaft, U/joint failure, They replaced the broken parts for a realistic price.
Honest and Professional
It was my 1st time at Hemlock Automotive getting an oil change they were knowledgeable and courteous. They did a thorough job no sales pressure. I will definitely go back when needed.
As an old woman, I was so inspired and encouraged to have my car issues explained to me by a young girl!! You Rock, Hannah! Keep up the good work! Thank you, Hemlock Auto, for making my car run like new again!
We received an ad in the mail and decided to give this company a try. It was our first time. We were impressed with the complete diagnostics they did on our truck. They took care of our issue. Then when another engine light came on, we called them, took it back and they looked it up and fixed it free of charge. Somehow it was missed. Everyone was friendly and knowledgeable. Thank you. Mike
First time I've been here since it was owned by Croftons. Nice clean waiting room and friendly woman at the desk. I received a coupon in the mail, so it was applied to oil change. No waiting with appointment. I would recommend this place to friends and family!
Got a quote for my daughter's jeep. Needed upper and lower ball joints on both sides ($1900. was told just over $1000 was labor) also quoted to replace rzeppa joint on front drive axle for $900 which is about a 2 hour job or less for a mechanic that knows what he is doing and a good part will cost 180 bucks. They also wanted 600 bucks to replace my plugs and wires. They are a great shop and they know what they are doing and warranty their work. I was also told that they don't have an hourly rate. The program they use does it for them depending on how hard the job is. Last time I brought my vehicle in it was a 2 week wait now you can get in, in a day or two. I'm sorry to say that I won't be back. Best of luck
About a week and a half ago, we had to take my daughter’s car in. We had previously taken it to a dealership and another auto mechanic and was told by both places they didn’t know the problem. When we brought it to Hemlock auto, they found the problem and fixed it! I just took my car in and thought it might take a couple of days. A little over 24 hours and I got the call it was done. Extremely satisfied with the work, and we will continue to bring our vehicles here.
Also, Hannah is very personable and even stayed over because of my work schedule. Truly grateful to this team!!
I had issues with insurance work that the ford dealership on bay road had done, to the point of causing more damage, so I took my van here to hemlock auto and they answered every time I called, offered a free loaner, they were accommodating in every way and even offered to stay after hours for me to pick up my vehicle if needed. They completed the work days before schedule and were very thorough in their inspection pointing out the smallest details that could potentially be an issue. I can’t say I could have had a better experience than this.
I took my 2011 impala in because I had a coupon for an oil change with a free seasonal inspection and it’s probably the best decision I’ve ever made! The inspection resulted in a full report with a very easy rating system that even I understood! Green for good red for concern. Prices are a reflection of their quality of work and the ease of approving or denying estimates on work is incredible! They were honest and didn’t try to pressure me into getting any work done like a lot of other places I’ve been to! I absolutely recommend hemlock auto and alignment to everyone needing anything for their vehicle! Thank you for the great service!
Starting with the good. While their loaner cars are older and not the best at least they have loaner cars. That's where the good ends. They greatly over charge for parts and labor. Example; the parts they replaced I was charged $180.49 for them and $336 for labor. I called two different Ford dealerships and both said the parts are $70.00. Ford quoted me $375.00 for parts and labor. Hemlock Auto & Alignment charged me $528.12 for the repair. Yes they got me in a couple weeks before the Ford dealer could. Had I known up front how expensive they are I would have waited. After I did get a cost if I had decided to take my car to Ford for the repairs it would have e cost me $160.00 for the quote they gave me. Add that to the $375 at Ford and I'm back up to the same price. Unlike many other businesses they do not Honor Military or Veterans or offer any other type discount. They will not install your own parts even if they are OEM parts. I cannot recommend this establishment or will I ever go back to them for any future repairs. And yes the Ford Dealer has newer, and nicer loaner cars too.
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