What clients say about M-45 Auto Parts in West Olive (MI)
Horrible customer service. Inquired about a part I needed for a project , and asked to have it shipped to me. Dirk was extremely rude and insulted my need for shipping saying it’s not worth it and he won’t do it. *I was willing to pay whatever it would cost for shipping. Don’t waste your time. I’ll have a wrong color part sprayed to match.
Absolutely the worst customer service I have ever experienced, guy at the front thinks your below him and just a peon
Should give 0 stars place is a joke
unprofessional i was literally just trying to order a mirror that they don’t have a picture listed for , i simply asked if they could get a picture and he starts going off about how they don’t get paid enough to do that and blah blah blah. a simple no wouldve been fine. bad business !!
I contacted them to request a quote for a body part and simply asked if there was a picture available. The employee's response was rude and condescending, claiming that our part wasn't worth anything and refusing to have one of his team members—which he deemed more valuable—take a picture. He made us feel insignificant and acted as if he was too good to help us. I found his behavior very disrespectful. I would recommend avoiding this company if you have any inquiries.
This place is a joke, rude and unprofessional and prices are not even fair. I would give zero stars if it would let me ??♂️ KENS AUTO PARTS on apple is the place to go?
customer service is terrible. super rude, attitide the second they answered the phone. made me sound like a inconvenience all 3 times i’ve called. get parts from other places this place is horrible they don’t deserve the money
Extremely rude!!! I called because we were having a problem with the parts we ordered just to be cursed out by one of the employees unbelievable customer service! 0 out of 5 will never come back again
Bought a motor from here motor was non running once i had it in the car called for refund they said that I could return it brought the motor to them and was told they don’t do refunds
Avoid! Expect to be insulted out of nowhere within mere moments. Just as unprofessional as I'd heard about. Make sure to not let on that you might be knowledgeable in the item you're looking for... you'll get the classic "do you know who I am?" arrogance. And good grief do not question their computer system, even if you literally give them the exact part number before they rattle it off after fumbling with their system. Not worth your time!
I will NEVER in life set foot in there again. I walked in the door to stereotypes. Every conversation started with "so this black guy" as he mentioned a million times how he's not racist. I don't condone that behavior and I encourage anyone of color to boycott his business
Needed a alternator for my 2003 Mazda Protégé5 and new was $250. Looked online and found one here for $55. The person pulled the parts for me and made the situation easy. Threw it in and fired it up and it ran fine. The vehicle has 280,000 and spending 250 I feel is to much. Thank you for your help.
I was in search for a rear quarter panel for my Subaru and they were the only ones within a 100 mile radius. They were so helpful and communication was great. Good quality and prices. I will keep them in mind next time I need anything even though I live 95 miles away!
Got what we needed for a great price. I came there not knowing what I was doing and they were super helpful. Thank you "cheese" and everyone else there!
Called about a part.. asked if they had.. asked if part was free of dents, rust and scratches they replied yes.. got there.. part was dented rusted and scratched.. Why do you have to lie? Wasted my time.
The guy that took my call was very helpful. They didn't have the part I needed, but he searched other places to see if he could find it. Did a price check for a new one, and told me the others were foggy and not worth the money. Very very helpful.
Terrible service! Rude, lazy, and unprofessional. They make you feel like you are an in-convenience to them so bad. I had pry answers out of the guy for a part I ordered. Then was so exasperated when I canceled. Your attitude lost the sale and ultimately the business. Take your money elsewhere.
The four times I’ve been there in 2 yrs I’ve left disappointed. They are rude and unwilling to eat me buy 2 plug wires after explaining it’s an emergency just to get home. I’ve never left a review before but these people are lazy, rude, and nonprofessional. With the highest prices around. I had to share. AVOID THIS PLACE YOULL LEAVE UNHAPPY
Picked up a car hood here, the hours are a little rough for normal working folks, but it's possible to get in and out in time if you know what/where/how to remove what you want. It would be nice if there was maybe one night a week or every other week or a weekend night that they were open later.
Staff was very friendly, owner was a little less so, but I think he just wanted to go home. Overall not bad for a pick and pull experience.
Honest and dependable. They had my truck fixed earlier than expected AND it didn't cost me a fortune. I had some brake work done and the dealer quoted me almost 4 times as much as what I paid here. Super nice people.
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