I would never ever take anything to this place. The first thing we had them do was body work to our 5th wheel camper. Which they almost fixed it they took a chip out of the clear coat and left it they told us we could bring it back. Why not fix it before we pick it up?? Good question HUH. We had, and had being the key word a Reese Revolution hitch king pin box on the camper, with a B&W 5th wheel hitch receiver in the truck bed, they completely trashed both parts, and they had audacity to blame it on us. What they did was bolt the king pin box down preventing the pivoting action the unit requires. They never unbolted or even told us they did that, then said it was our fault because we didn't notice what they did. How is that our fault? Now we can't haul it until it is replaced with a new unit which runs nearly 2,000.00 for parts alone. I would not even give them a score of 1, minus 10 would be more like it.
We registered a complaint with the Better Business Bureau along with all necessary photos of the damage, Advantage Fleet did not respond. Incompetence and no ethics.
They are honest will try to get all the money out of you they can and they sold a guy truck I was going to buy from them and want pay him his money smh everyone please give them a bad review
Very bad experience . We had starter issues. mechanic said it’s gonna take one hour to put a new starter, but they charge us for three hours . And when we call them, about it they got really rude.. Never ever using them again
We had an urgent issue with our chip truck, and Advantage Fleet came through quickly and professionally. Their response time was impressive, and the customer service was outstanding from start to finish. It’s clear they genuinely care about helping their clients. Highly recommend!
I had one of our trucks pulled into the DOT in GR. I called every mobile fleet in the GR area and no other company seemed interested to help us out. I called Advantage Fleet and Steve assured me right away they would take care of us. They sent a tech out to the Weigh Station and had our truck running again in less than an hour and charged us a reasonable rate. I cannot speak highly enough of Steve and this company. I greatly appreciate your help! All the best.
I used to take calls for roadside assistance. So essentially, I know the how it rolls. :-)
Cole rescued the Rollercoaster & I in Jenison/Hudsonville area.
He was polite, cheery, & prompt.
(And that hair. . .is gorgeous!)
Thank you, Cole for bring us back home safely!
Had them pickup my roadside through my Insurance carrier... where to begin.... first estimate was 42 minutes... here I STILL sit on the side of the road well over 2.5 hours later. Called 3 times during that time for them to say in a jovial tone after the first 1hr15m, "120% my fault, I got busy and forgot to dispatch a truck". Not being in the business, maybe I am naive, but isn't that the most BASIC aspect of this type of business?! Then told, 30 minutes and he will be there.... call again after 50 minutes to be told, "yea let me have the driver call you with an ETA".....still no callback after another 30 mins thanks to a complete lack of care, urgency, customer service AND basic communication, I have now missed my daughter's last softball game.... all due to empty promises of basic time compliance. Whoever is in charge here better realize the clowns, morons, idiots or just general lack of care their employees really brings. One word....AVOID.
The driver arrived pretty quick despite the weather, hooked up my car at lightning speed in the thunderstorm, and even dropped me off at home after dropping my car off at my mechanic as it was on his way back to the shop. Thank you!!
I own a small family operated company and Advantage Fleet really went the extra mile to keep us going. Despite our size, we were treated with absolute respect and when presented with a difficult situation Scott immediately came to our site to help us problem solve. His diligence kept us in business. They had all of the parts we needed to keep our truck going and at a better price than our usual suppliers.
Worst shop I have ever been to.. I got charged 4 hours of labor to put 5 hinges on a trailer door. I called the shop before we sent in our trailer and we spoke to a gentleman and asked him if they are available to service a trailer. We asked how much it will cost and he said it will be around 2 hours plus parts so it should be no more then $300.00. After the job was completed I got invoiced for $550.00. I tried talking to them but they were very rude and that same employee would not call me back to discuss why I was misquoted. I will never go back to this place. They want to get you in their shop and then they will up charge without letting you know. BEWARE.
I have been searching for an honest repair shop for a long time in West Mich. Finally came across one. Thanks guys for helping me out of a pickle. I'll be back! :)
Website
