Tony (tall lazy looking one )after getting a dumb look when I was standing at the register to be checked out! Manager had to tell him to get back to the customers because Tony don't care and will probably be working elsewhere soon! He. wanted to know why I bought a Pro Master wiper blade instead of rainX and wanted to argue! I hope ya get rid of lazy and troubled Tony so ya don't lose more customers like myself
This is the worst O'Reilly's Auto part I ever been to. They didn't know how to handle a will call which is pretty sad they need to be trained better they made me wait over a half hour more than I should have had to just really disgusted the way they handle their business
I recently had to have an Alternator replaced on my F-150 , at a local garage in Pontiac, Michigan. The associate at O'Reilly's Auto parts was a God sent. While the garage was closed for the weekend I was able too price the afore mentioned Alternator. And was able too call the garage on Monday morning and let them know which part I wanted as the replacement. I had my truck back before Lunchtime on Monday of last week. It was great seeing how fast O'REILLY'S came to the rescue with the Correct part. 5 Star's for O'REILLY'S Auto Parts.
This morning i had my brake light go out and the nice man replaced it!!! I have an audi so not always the easiest vehicle to replace anything in but he helped me replace it and got me back on the road!!!!
I had a fantastic experience at this O’Reilly’s thanks to Ian & Hunter, who went above and beyond to replace my car battery late this evening. Despite my old battery having rusted bolts and taking much longer to remove, they worked patiently and skillfully until closing time. Both Ian and Hunter were incredibly kind, knowledgeable, and determined to get the job done right. And they did! I’m so grateful for their excellent service and dedication—thank you both so much!
2 store employees that would not leave the desk to answer any questions re: types of oil for my car. When I brought oil over to them, they didn't have a clue on oil differences or types. They were too interested in the door traffic.
Very nice gentlemen working rhe counter, assisted me in the things I needed foe my jeep. I felt stupid being here and was so thankful they could explain items for me! Thank you! Well managed, clean and organized!
Great service from Phillip today! Pretty knowledgeable, friendly and he genuinely wanted to help me with all my issues during my visit. A++++ There was a lot of team work at the front desk while helping customers during my visit and it was great to see! Will return and highly recommend this location!!
Can the parts counter do their due diligence when ordering, looking up parts. In the past 18 months, I have been given the wrong water pump Rotors, and now sway bar links, I even had them double check and they were still wrong. Its not fun taking things apart 2 or more times to fix a vehicle.
The services provided were phenomenal. I came in with a problem with my windshield wiper and they took time to help me and make sure everything worked properly. 10/10 recommend!
I needed a new car battery and windshield wipers. I went in with my husband, and Matt was the gentleman who helped us. He spoke to me directly, answered all of our questions and gave us genuine advice on what would be best for my car. I'm very thankful Matt was so kind and informative.
I love this store! They helped me put on my wipers I purchased when I came back. The lady manager was there by herself and said if I wanted to wait or come back someone would help. I went to Gordon’s because I had some things to get and then went back and the guy that came back from a delivery helped put my wipers on. Reading some of the reviews I was skeptical to go here but they were great! Another example of you shouldn’t believe everything you read. Customers are ignorant sometimes and I’ve seen it. They get rude and expect you to still help them. I work in customer service and that’s not how it works. You get what you put out in the universe. People should understand that. Thank you guys for helping me! I will be back for sure!!
I always come to this store for all my car stuff. They are always soo helpful and really do try and help me with keeping costs down. William helped me so much. Truly have a gem in him as an employee.
The laziest employees in town, they are never helpful and always full of excuses for why they can’t help. Asked if they could check my car battery to make sure it was in good working order (5min job), I was given the testing instruments and was told to go check it myself. Every time I come in, it’s a new story and a different excuse, rarely ever a positive experience.
I went in to get a new battery for my vehicle. The lady who was working there did not seem to care about paying customers. She told me they would not be able to replace the battery because its located next to a fuse box and i have to take it into the dealership or an auto repair shop. She also mentioned she used to work at AutoZone and she knows they wouldn't change it either. well 10 mins later I was at AutoZone and they took care of it.
I would like to start by saying this store has gone out of their way to help me sooo many times! I will forever be a shopper here! The store manager is awesome. She makes sure I have what I need before I leave the store and if she isn’t there I deal with Amanda who has also been a great help.
The next thing I want to do is to address one of the comments. I wasn’t going to write a review until I saw this I was only going to leave 5 stars. But this is for a Mr William Norton’s comment about not being able to dump oil. We are in the middle of a global pandemic! I’ve tried to dump oil and their oil tank was full but do you see me complaining? They can’t dump it if they don’t have room. A lot of people aren’t working right now. My fiancé is one of them and he drives from store to store collecting oil. I don’t know what company they use but he has been off because it isn’t a necessity. Stop being so selfish mr Norton! You clearly stated this store has been helpful to you but the only reason you’re mad is because you couldn’t dump your oil in the middle of a global pandemic..... Jesus you need a savior if you’re going to write a review like that! Pure selfish.
I’ve seen some customers that go in this store. Some are rude because they feel entitled. The staff still goes out of their way and they really do try to be nice to people. But some of y’all attitudes really suck and you wonder why you get bad service
Rant over! Let me reiterate- this store has been awesome to me! Thank you Kayla and team. I appreciate all you have done for my fiancé and myself!
Young man helped me find the RIGHT WIPER BLADE, INSTALL ED sooo easy it was COLD OUT !SO KIND, SEEMS LIKE THE EASIEST THINGS CAN BE HARDEST he made it simple 1 minute pow all set! came in handy used it for next 20 hours
Went to the store for turning the front brake rotors.I walk in the door with my two rotors in hand.The youngest clerk gives me a look as an alien just landed and asks "what can I do for you?" I'm thinking "I doubt you can help since you haven't noticed those two heavy rotors in my hand" but I try to remain unbiased and I answer:" well it would be helpful if you can turn those rotors for me". As expected he answer he cannot do that but he can call the manager. The lady store manager steps out, take a peek to the rotors and harshly verbalizes with a micrometer in her hands :" I will tell you what we can do and what not" . I swallow the rudeness but I think in my mind "she may have some experience after all she is the manager". After a rough check with the tool she peeks to the monitor and say " oh no those rotors are too much worn out. Also they are not serviceable, you need to replace both of them" . To a mechanical engineer like me working in the automotive industry for over 20 years it was obvious she was not honest about the conditions of the parts. Instead of recommending to a customer the best course of action to affordably fix the uneven wear, she was trying to deceive for a greater profit. Politely I replied that I was going to look for other solutions and I left the store. I went to another auto store which is few miles away and where I serviced in the past. No problem here . The young helpful clerk took my rotors in the back and they were turned like new in half an hour. Definitely I do not recommend the location on Walton boulevard.
Have had great experiences here. Most of the time customer service is great. On rare occasions the store is very busy and quality customer service is understandably spread thin. Their prices are far better than dealerships and they give me a military/veteran discount on most things. The only two complaints I have is that they do not stack coupons or offers together. For example, if I have earned a $5 O-rewards coupon they will not stack that with a military/veteran discount. It has to be one or the other. The other complaint I have, which is more of a piece of advise, is to watch out for some cheap quality made-in-china junk. Other than that, this place has earned my repeat business.
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