What clients say about Billy's Auto Service Of Bloomfield in Keego Harbor (MI)
Just want to tell you about my experience with Billy's automotive service services
I recently purchased a car in collectors condition that has never seen rain.
I wanted to find a local mechanic and build a relationship to do maintenance work and a few other items that I wanted to do with the car
The reviews of Billy's seemed pretty good and he's close to where I live.
I went there last week met with the office manager told they what I was looking for. They asked Billy and said to come back next week after a certain time and he'll be able to meet with you.
Went there today as instructed even though it was overcast and a slight drizzling rain. Keep in mind it's never seen rain the vehicle. But I figured it'll be worth it. It'll be a short meeting just merely an introduction describing what I want to do with the car and see if you'd be interested and available to work on it. I was prepared if he said he had no time for me and that would've been fine. I know how these shops can be.
I met with office manager. They said it was a kind of a bad morning. I was working on a car. They went back and asked him when they came back. They said have a seat and I'll come out as soon as you can.
Sat there for over an hour with my car getting rained on.
Eventually just left. If they're not available to meet with you after requesting you to show up at a certain day and time there's just no value having that person as your mechanic as good as they may be or not.
Office manager should've just said right off the bat. It's not a good time. I apologize and just reschedule for another time. Would've been a much more of a professional answer and I would not have had a problem with that. but they actually went and asked him and they told me to just have a seat and he’ll be with you.
I'm a General contractor for 35 years self-employed. I know how things go sideways.
My recommendation is if you're a first time client trying to get in and build a relationship and have work done. I would say Hard Pass go somewhere else. .
He's a very established automotive shop probably does a good job and it looks like he has a large client list and literally has things booked out a year and a half.
If an owner doesn't have five minutes to break away for a quick meet and greet that was planned. I can only imagine what the whole service experience would be like and it's one that I'm not interested in no matter how good they are.
An unfortunate experience but was kind of expected, trying to find a good reliable mechanic capable of doing the work I was looking to do and also having the time to take me on as a new client.
If anyone has any other references for other shops like Billy's I would appreciate any references
Horrible horrible customer service. Billy treats people like absolute garbage when they don’t know how to do A simple job. Yells at people, Billy is a baby.
Hands down, zero exaggeration… best auto shop I’ve ever been into or worked with. This is the place to go to if you care about your car and don’t want to just be another customer in line. Ended up doing a new engine in an old corvette and the whole experience and their attention to detail and service has been next level. You will not find another shop like this! Legit consider them all friends now!
Expect to have all phone calls ignored despite being told to call a particular time, or just outright telling you they'll call at XYZ time and not hearing from them for days.
Incredibly unprofessional and unpleasant to work with.
I waited a week to get my car in. Then, the day I dropped my car off I waited 5 hours to call them as I had not heard anything about the diagnostic results. I was told they were working on my car. 2.5 hours later they still hadn't called me. So I called them again and they said they didn't find anything wrong. I told them 1/2 of my undercarriage was missing. So, it took them 8 hours and I had to tell them what was wrong because they didn't find it on their own, even though I told them the undercarriage needed repair when I dropped the car off. Then when I told them I was disappointed I didn't get a call back earlier and they didn't find the undercarriage issue, they said, that they did find it, and that I should be happy they didn't charge me for the diagnostic. Maybe if I had a Mercedes they would have treated me better.
Billy and his team of mechanics are THE BEST. Been taking my BMW’s there for over 10 years. If you just need an oil change, new tires or something more, they are a very trusted team.
Exceptional service. Very friendly, explained the issue very well. Turn around was very quick as well. And they even dropped the car off back to my house! Highly recommend Billy’s!!
Took my sons BMW here. Service took a long time due to delays and covid related issues. Billy was nice to my son and taught him a lot about cars. He’s very knowledgeable.
This local business is top notch. Stopped in last minute to get my headlight fixed. Billy & team were quick to help and provided white glove service, even for something so small. Greatly appreciated and this will be my go to place for oil changes and anything else my car needs.
I am new in the city and I am glad i found these guys! He is honest, fair price and tried to help me out through the entire process. They treat my car like their own and provide pictures and videos about problems and how they fixing it. He uses all oem parts and gives a warranty for his work! Its been 2 weeks they fixed my car and it runs great. I will def use these guys again and have my family/friends to take their cars if they have any problems with it. These guys know what they are doing and they doing it with honesty/fair price.
Billy Mains is an amazing guy and knows his cars very well. He goes out of his way to explain everything that needs to be fixed and how he will do it. He did amazing job on my cars this week and I am very impressed with his work ethics and dedication. I highly recommend this place. Thank you Bill!!!
I have used Billy's now three times for my two vehicles. Billy the owner is great! Great service. He helped my son with his 2008 jeep and the service was outstanding. We will continue to keep going back! Honest and caring!
I usually don’t write these reviews but I had to stop and give these guys some credit. I was driving up Orchard Lake rd when I could smell something like a burning belt or something. I pulled in to Billy’s and the owner came right out, diagnosed it was a stuck brake caliper and had my truck up on the hoist in less than 10 minutes. He had me back on the road quickly and did not over charge me.
Good guys!
Billy's did a great job getting my husband's car back in working order after hitting a pot hole. The finished it the same day it was dropped off and ended up costing less than the original quote. Loved their service!
Great honest place to take your car. Billy, the owner really takes his time to explain everything to you. They've always done a great job for me at a very reasonable price.
If your looking for a honest mechanic look no further, BILLY IS YOUR GUY! My water pump was about to go out on my 09 charger and I needed a mechanic that wouldn't take advantage of the situation fast! With Christmas just in the rear view money was a little tight let's just say...I searched and Googled Mechanics in the area, called a few for estimates and was not pleased with the results. Then I my wife reminded me of Billys Automotive, we it passed a couple of times, why not give them a call? At first glance I didn't think of this shop because Billy tends to have high end vehicles outside of his establishment so I figured that service from him would be unaffordable. Married father on a budget figured I was out of my league, let tell you I was very mistaken! From the moment I walked in Billy himself greeted me like a very welcomed customer, personally made me a cup of coffee and sat down to assess my problem. I informed him I was on a budget but desperately needed my pump fixed for my daily commuter, Being A Family man of God himself he sympathized with me and assured I was in good hands. Within minutes of my request Billy had an invoice drawn up and I must say the price was more then fair, it was 30% lower then his neighboring competition, complete with a 2 year warranty! The parts arrived from the supplier within minutes and Billy got right to work. Not only was I blown away by his top notch customer service, but his down to earth demeanor and caring attitude won me over significantly. One day later im back on the road and my car is running like the day she rolled off the lot! So if your in Oakland County and your looking for A honest Mechanic that gets the job done in a timely manor, give Billy a ring, I promise you'll be glad you did 😉!
Billy the owner is great. He looked at my Chevy Blazer because it died on my on the freeway. I had it towed there. He looked at it and didnt charge me. It ended up being the engine and I sold it to the salvage yard. He was honest and didnt charge me needless repairs.
I took my car to several other mechanics they wanted to charge to see what was wrong with the car. Billy's gave a free estimate. Then they fix the car perfectly and at a very reasonable price. Congratulations you are now my new mechanic! By the way the other mechanics couldn't even diagnose what was wrong. You are great thanks Billy!!!
I know Bill for many years. I have learned to trust him because the work he and his teams does is exceptional. Weather it’s my AMG SL or BMW he with his analytical mind finds what’s wrong and the best solution to the problem. And what I like very much too, he shares his thoughts and findings on the way. I highly recommend his business.
Billy is awesome! He got the air conditioning in my old Honda CR-V working and blowing ice cold air in under an hour (another place told me I would have to wait 2-1/2 to 3 hours just to "diagnose" the problem). Billy's price was also better. He seems honest and very good at what he does--I will definitely go back to him if I have any other issues with my old car!
The claim that Billy's Auto Service of Bloomfield can fix anything on a vehicle is not only TRUE, but may even be UNDERSTATED! These guys are great! They are highly competent, honest and reliable; such that they will not attempt to charge for unnecessary repairs, will discuss options with you and then charge, at very competitive rates, only for the option(s) you select! If you have a problem with your vehicle, you have just found an excellent solution source for your problem!
My daughter has a 2008 jeep liberty that would not allow her key to be removed from the ignition. Within 1 hour, this team fixed the problem without any games or bait and switch. Its great to find an auto repair shop that has integrity and ethics. They earned my trust. Thank you.
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