Extremely poor driver conduct. Larry the driver made derogatory comments about me and my vehicle. Then when I went to pick up the vehicle he screamed at me in the lobby when I asked to speak to the manager. The customer service is mid, the teller showed concern for my complaint but kept answering the phone during our transaction and completed full conversations while I waited. The vehicle showed extra damage from towing and with no manager available I have to wait for a call. The cost is extremely predatory. Find a different tow company if you’re looking at this before the hook to your car. When releasing my vehicle from towing they placed it directly under a no parking sign (seems like a deliberate attempt to have another tow opportunity) and while waiting I witnessed yet another inexperienced driver flat towing a 4x4 vehicle! This company is a joke.
The childish behavior of the owner below should highlight the importance of honest reviews. I have plenty of photo and video evidence of the actions this company finds appropriate. I am STILL waiting on a conversation with the owner regarding the damage to my vehicle. Hopefully he has fired the clown Larry.
Billy came to our house in less than an hour to help is with our car lock out problem and he possessed a positive demeanor and high expertise in the business! He was heaven sent! Thank you Billy!' Richard and Juan
From start to finish. Very professional, came at the time he said and was priced competitively. I manage a valet parking company that at times, i need service for one reason or another. Thank you for your service.
I had a flat tire and bent rim and was unable to change the tire myself. I didn't catch the name of the person who helped me but he was amazing! It did not take him long to get to me at all and he worked very quickly to get me on my way. He also was very helpful in terms of getting receipts and documentation for insurance reimbursement. Definitely recommend these guys!
Don came out and helped us with our bucket truck! Very polite, took care of us in a timely manner and was very reasonably priced. Thank you for the help, definitely will keep you in mind next time!
General towing in auburn hills I highly recommend to anyone and everyone! BEST TOWING COMPANY HANDS DOWN! I got a flat tire and needed help with a tire change Not only did they get to me within 15 min of calling they went above and beyond to help me out with whatever I needed and even found me a tire shop to fix my tire the same day, not only were they so helpful but they actually cared about the customer! I cannot express how satisfied I am with their services! The only towing company I will use from now on! Thanks again for your time and all your help I really appreciate you guys!
Marvin is by far one of the most professional towing contractors I've had the pleasure of working with. In fact to show my gratitude for his outstanding service I will be by Wednesday. General Towing is ROCKSTAR AWESOME
I have a 2021 Dodge Charger Scat Pack Widebody SRT. For some reason, the car just totally shut down. Could not start it. Even tried using my key fob and app on my phone but still could not start it. GENERAL TOWING INC. came to my rescue at my job and check the car and had to give my car a jump to get the battery working. He saved the day for me. I give this towing service 1000 percent across the board. He explained everything to me and what I needed to tell the car dealer. Thank you for your awesome service.
Don was fantastic - professional, friendly, and fast. General Towing has been very helpful every time I’ve used their services and I would use them again.
Called and they got a tow truck out to me within 15 minutes. Great customer service, reasonable pricing and fast service as well. Definitely would recommend this place.
Great tow experience. The driver “Doc” was very courteous and pleasant. He called when he was nearby to update me on his ETA. I was nervous to get my vehicle towed since this was the first time but he reassured me that he would get the car to the shop safely..which he did.
Absolutely wonderful experience considering I needed a tow in the first place (which is no fun). Doc was extremely kind, informative, helpful, and the most professional and mechanically inclined tow driver. And proved promptly before the estimated time and worked quickly and efficiently. 10/10 would recommend.
I can't recommend highly enough. I was in a tough spot, on an incline, in an awkward driveway, with a broken ball joint, and Don came with their wrecker which I requested and pulled me out. Arrived within 30 minutes of my call. Very professional. Wasn't overcharged. Actually had a wrecker available unlike any other place I called.
Rude company I attempted to use them through my insurance and the miscommunication between general towing dispatchers and driver (Kyle) was outrageous. Instead of calling me to narrow down where I am (I don’t know the area only what’s around me) they proceed to say I am not where told them I was and it would be an extra $60 out of pocket because Kyle isn’t bright enough to follow directions. Once I said I wouldn’t pay the extra $60 he proceeded to hang up. Bad business do not give them any of your money.
I had an excellent experience with their dispatch and driver (Doc) who took great care in towing my car. He wanted to make sure everything was okay before he left me at Discount Tire for my flat tire. Great Job!
My engine blew up on me. These guys were fair and quick, super professional and extremely kind. I’ve unfortunately had to have a couple of tows in my life and their driver (Gavin) was the best.
This morning my F350 blew a pump on the 75 south just before Crooks rd. I called General towing, they answered right away and took my info and location and let me know it would be about 30-40 before he would be there. I let them know I had my wife coming to get me and that I would be at the house waiting. I waited about 15-20 for her and then we drove the 35 min back to Oxford. The driver showed up not 20 minutes after we got home with my vehicle. Lemme tell ya if you get Halim as your tow truck driver be prepared for amazing service and over the top kindness and smiles. Great experience with General and if I ever find myself in need of a tow again in that area I'll make sure to call General and request Halim if he's on duty. Great service and Great guy.
Quick and easy phone call to arrange a tow on a Saturday morning and the driver arrived in the promised 20-30 minutes. Gavin was very professional and friendly. Highly recommend!
I was in a horrible accident on February 26,2025, and I've never expected to meet such kind and caring people. Everyone here is honestly so nice, and I couldn't be more thankful that they were the company to respond to the accident. Thank you to everyone at this company. You have been more than understanding and so kind to me. I truly appreciate you all, and I know who I'll call if I ever need a car towed.
Unfortunately, I had to have multiple Roadside Assistance claims over the last 48 hours on my 2021 Jeep Grand Cherokee.
Fortunately, one of them was with General Towing. I have never received more professional and more respectful service for my vehicle than from Doc the service gentlemen. He was extremely knowledgeable about vehicle systems, extremely professional and, most surprising (because you don’t see this any more), an extremely caring and thoughtful soul.
I found out that you CAN request a towing company if you should ever need Roadside Assistance thru your insurance company. I wish I had known this years ago.
Do yourself a favor and request Doc from General Towing. You will be as impressed as I was.
General Towing is always willing to help wholeheartedly. Their team goes above and beyond to provide fast, reliable, and friendly service. Whether it’s a roadside emergency or a simple tow, they handle every situation with professionalism and genuine care. I truly appreciate their dedication and would highly recommend them to anyone in need of towing services!
General Towing helped me when my car gave out this morning. Don towed me to where I needed to go, and he was professional, courteous, and cordial the whole way through. He really helped make a bad morning feel just a bit better! (And the towing service was a great price, too)
Was stuck on side of i75 when I called General Towing - they got to me within fifteen minutes of my call. William C, who was driving the flatbed, was extremely friendly and more than happy to help! The price was fair and I can’t stress enough how much their speed and customer service saved my weekend
Today my coworker walked out to a flat tire after a long day of work. We couldn't get the lug nuts off so had to call a tow company. My insurance wouldn't cover another car so they gave me the number to General Towing. I didn't get her name but when I called she was very nice and didn't make me feel like I was bothering her(something common in customer service these days). She got my information and was quick to schedule assistance. The driver arrived quicker than expected and right off the bat was very personable and helpful. When I asked of they offered a military discount he called and it was immediately honored. William then broke out all the tools and got to work. Some of the best work I've seen in a long time. The hospital security didn't have tire change assistance so I'm going to give them their business card just in case someone calls and needs help. 5 star all the way for William and General Towing.
Got into an accident, tow truck driver wouldn't tow my car to my house which was 5 minutes away because "he was the only driver in the area", however he towed my car 30 minutes away to his impound yard and charged me $450 for towing and storage overnight. These people are criminals who prey off people who are shocked after an accident.
Edit: The owner responded. I got into an accident in the middle of July during broad daylight, not on a snowy and icy evening. They made up an excuse just to make themselves look better. Do not trust this company. Attached my PERSONAL photo for proof.
This was my first call with General Towing and I couldn't recommend it more! They arrived exactly when they said they would, no hassle and an extremely fair price. Truly don't know what we would have done without Collin and am very appreciative of him helping us get our u-hual out of the mud at my grandmothers place.
I had a flat tire when i went to go grab lunch, General Towing was called from my car insurance. The tech Billy arrived within 30 minutes and was already working on the tire before I got outside. He was very friendly and nice to talk to. I would definitely recommend them to anyone in the Auburn Hills area. Thank you Billy!!
Billy was great, very friendly service and quick. Price given was reasonable as well for the distance. Would definitely call general towing again if I needed my car towed. Car tire was blown and prevented me from getting to work. He got here faster than expected as well. Definitely recommend to others.
ASK FOR RICK!!!!! Seriously on Valentine’s Day my tire shredded as I was getting on highway! ADLERS TOWING left me for 3 hours claiming they were on their way back to fix my flat that they said “WASN’T FLAT!!!!” look at my tire, shredded, flat AND has a carpenter nail in it!!!! Seriously I was a scared single woman on the side of the road for 3 hours in the dark and rain!! Rick didn’t make me feel stupid with the questions I asked and even though my doughnut was rusted he still put it on to get me home!! Rick also was nice enough to remind me to call my insurance company and have them pay me back for the tow fee and even showed me what I needed in order for the refund. Rick, you deserve the world for being a really good dude. Funny thing is another car got a flat and was stuck behind me and they also called general towing so he was able to help them as well.
2500 Commercial Dr, Auburn Hills, MI
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