Called up for a hard to find limited trim sensor. I asked if I could look at the handful of likely candidates for what I was looking for and I was able to. Greg at the front counter was very respectful and extremely helpful as he cross referenced and provided me an inventory list of possibilities. I'm thankful to have such a large inventory available to me and only 10 minutes from home. Wish I knew about you sooner.
Ran out of gas on Stoney Creek Rd 1.5 miles up the rd from Stoney Creek Auto stopped in the owner hooked me up with 5 gallons of gas wouldn't even let me pay stop insecuritiesthem God people
I wish I could give them zero stars. The only reason I’m writing a review is because I’m super upset & the guy who I spoke too was disrespectful & rude. I ordered a part. & they sold me the wrong one. Instead of listening to my issue he cutt me off. Gave me a excuse for giving me the wrong part. Because I explained why the part would not work he gave in cutt me off and said he’ll refund me & to throw the part away… hanging up in my face after I requested a refund. I’ve never been treated like that I’d never refer you guys to my mechanics & I wish I didn’t waste my time & money.
Do not buy from here. They do not honor their policies. They sold me a trans that they said they could not test so they were selling a a lower price. I took the chance because of the price. The trans didn't work not they want to argue about the refund. Ended up charging me a restocking fee on a part that didn't work and you don't have a part to warranty it with. We will see you in court. We have every call on tape .
This business is a stand up company. I called ahead to verify that they had what I needed. I had a long drive and did not want to waste time or gas and find out they did not have the part. They confirmed that they had it. When I arrived they pulled the part and noticed that it was damaged. They went above beyond to fix the error. I would highly recommend Stoney Creek Auto to anyone. I would not hesitate to buy from the again.
Did not give all the parts ordered and made a very pathetic excuse for why they cant give us the rest of what we bought then said we would have to pay an extra $50 if we still wanted it. Do not go to these people, they will screw you out of your money.
Place lured us in by quoting us $500 for our car. Got there and they refused to give anything over $300 and got upset when I asked for them to honor their quote. Gave us money for a car sure, but expect them to high ball the price at first.
:edit: They have a part of their system where you send a picture of the car. Apparently the owner is confident offering a quote gauging off an image but will spike it when you come in. Either up the amount of data that can be uploaded for these images from 50kb, or dont base your reputation on an image that doesn't give you the full information.
Bought a transmission from them with around 86000 miles. They were honest and told me they didn't get to check it, as the vans engine was out of commission when they got it. I inquired about a warranty due to this and I was told they would back the part up. My trans shop checked it out before installing it and said it looked really good. He drove my van after installing it and said it shifts and works great. Upon reading a lot of the negative reviews written, I must say, I received a call back the same day, to let me know when I could pick it up. I also witnessed how busy they are as I was there at 9 a.m. opening and they already were on the phones with customers and had me and another customer in the building. I have purchased from them years ago and have always had great outcomes with the parts I've purchased.
Thank You for your honesty, great parts and prices.
My husband is notorious for bending rims... and S Stoney has always taken great care of us. They are always super polite over the phone. Best prices! Delivery fee is reasonable as well.
Had transmissions problems with a car I owned. I called stony creek auto to see if they possibly wanted to buy the vehicle as is. (I also let them know the car had been in an accident and I have a copy of salvage title.) (whoever I spoke to on the phone said that would be fine) I did not expect much but the car was in great condition other than the trans. A mechanic could fix it up cheap. As I assumed they would. He told me he could only give me $125 and would tow my vehicle also. I said ok and waited. They did not contact me until about 30 minutes before they closed which made me have to immediately leave work to go there. I showed up and the “owner” told me he would not take the title and that he was also not going to pay me. Obviously upset at being misled I asked what I could do. He said to get a different title (takes at least 2 weeks) or he would claim abandonment and in a week the vehicle would be theirs. I had a vehicle finessed out of my possession and when I asked to get it off the property he had the nerve to say I had to pay for the tow, which was almost everything he owed me. The mans a crook. Maybe a good place to go pull a part off a car but I would never recommend doing any type of real business with them.
Polite over the phone and in person. Went above my expectations. If they weren't so far away from me I wouldn't go to another recycler, but will definitely try to return here when possible.
Polite over the phone but that's all. That's the best thing I can say for them. Customer service horrible across the board. Placed my order in around 10 or 11 in the morning they took my charge card info and told me they would give me a call back later in the day. I never received a call and when I called the first time it was around 2 pm and the part was still not ready then I called back at 3:30 pm to see if it will even be ready for pickup today and the guy said he will go out and check and call back. He never did. So I called back and asked if they new if it will be ready for pickup today and no one could answer my question so I drove out there through rush hour traffic to get here and they flat out said no it's not off. Call back Monday. Are you serious ? This place may or may not be the place for everyone to do business with but for me ABSOLUTELY NEVER AGAIN. Good luck to those who use there service.
Pat was great--very helpful. It was worth the trip to find the part I needed. I highly recommend Stoney Creek Auto and would not hesitate to do business with them again.
Best local junkyard. Cheap batteries. If they don't have what you need, they will help you find a junkyard that does. Call before going and they'll be able to tell you if they have the part or not.
Very good service, the catalog makes looking for parts so much easier than other junkyards. Prices have always been reasonable and there is a good stock of cars located here.
Very professional and polite during the purchasing proses, but after the delivery of the part I called with a concern, the individual acted and responded as if he didn't care... I bought it they shipped it and that was the end, Just didn't care or gave a ?*#!
When I need parts for my trucks,they are the first and only I need to call,usually have the parts if not they get it.Very knowledgeable and friendly staff.
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