Allen's Auto Care - McBain in
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Address:9438 S Morey Rd, McBain, MI, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto repair shop
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Website:
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Zip Code:49657
Working Time and Location
What clients say about Allen's Auto Care - McBain in McBain (MI)
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I was amazed and thoroughly disappointed in the lack of customer service I received from this place. I went in to the McBain location since I used to work close by there. Previously I did come to McAllen's in Cadillac on 3 different occasions and was satisfied with their work on my vehicles . So seeing that they did satisfactory work for me before and this was the same company I mistakenly thought that I would get the same if not better service in McBain. I live in Cadillac and made a special trip to McBain to have my vehicle serviced. Boy what a waste of my time. The gentleman working at the counter came up and I explained to him my issue with my vehicle. He stated that he didn't know and then started to say that he was all booked up until next week and would not be able to do anything until then. I asked if he could look at the vehicle and give me an estimate so I can see how much it would cost me. He replied quickly "not today" giving me the impression that he did not want to look at my vehicle and took a very non caring tone that he did not want my business. Sorry but that is NOT the way you treat good paying customers like myself and unfortunately this place has lost my business FOREVER. I do not recommend this place to anyone. Avoid it. Go somewhere else because the arrogant and pompous attitude he had was uncalled for and not appreciated. You're in business to get customers and this guy who acted like a jerk should not be in front of customers. I'm appalled that I came all the way out here for nothing. Take it from me. Don't go to McAllen's Car care in McBain. He had a golden opportunity to do much future business with me but my first impression of him was a huge turn off and he miserably failed at getting me to ever come back to this location. Extremely disappointed and I will never come to this place in McBain ever again. I would have given zero stars but I guess you have to put at least one star. He doesn't deserve even one star. Trust me don't come to this horrible place to get your car worked on. You guys blew it.
Dec 17, 2025 -
Friendly, honest and appropriate prices! Allan in parts will get you taken care of.
Nov 20, 2025 -
Chris was amazing worked around my schedule to both diagnose and fix my truck. It runs like new again.
Oct 28, 2025 -
Would not use these people. I took my leaking exhaust to be fixed, showed them the problem. They charged a $70 diagnostic charge, then used a dIY kit for the fix and charged $200. This was their chance for my future business, how do think I tell people about them? They got a one star because you select zero.
Oct 16, 2025 -
From that first call to picking up my truck I received excellent customer service all the way around!!!
Aug 26, 2025 -
I blew a tire on the freeway. Called at 4:00pm which is super close to closing. They were able to get me in first thing next morning. They took care of me very well! They exceeded expectations! I will be using Allen’s for all my car problems moving forward! I would recommend this company.
Jun 25, 2025 -
Had some minor issues, the guys here all took the time and made it right. Thank you!
Apr 30, 2025 -
Great place, fast service. Stopped in with a nail in my tire. Pulled it right in and fixed it fast!
Mar 13, 2025 -
Any problems wrong with your car bring it to them. They had the best customer service and the problem with our car was going to take two hours to fix so we figured we would get something to eat close. Instead of us walking the gentleman kindly asked if we wanted a ride to and from the shop. Something we will never forget
Oct 25, 2024 -
Ran into an issue trying to get home. Gave these guys a call and from that point on, it was easy. The owner immediately saw the situation, dropped everything and had his crew get me back on my way in no time. These are the kind of people you want to work with. Highly recommend.
Aug 12, 2024 -
Brenda helps out so much when I'm looking for parts. The parts and service are so knowledgeable!
Feb 16, 2024 -
Really have to give them 5 stars, solid business people and treat you like a friend and take the time to explain things to you in a way you understand. I live out of town quite far away and wouldnt trust anyone else working on my vehicles. They go above and beyond what anyone would normally do. From sales to service to parts they're definitely top notch.
Feb 16, 2024 -
Those guys and girl were very efficient and I enjoyed my experience there.
Jan 10, 2024 -
ALL PROSPECTIVE BUYERS/CLIENTS BEWARE! Purchased a vehicle from Mc Bain Auto Sales. Chad was incredibly rude and the behavior of this individual was abhorrent from the start. Looking back, very seedy and shadowy type of transaction. The vehicle/truck purchased is so adversely altered in so many ways that hinder it from being a safe vehicle to be sold or driven. The majority of vehicles seem to be procured from out of state. Hmmm. There is NO possible way that this vehicle was even checked out by his "mechanics" as he had indicated! If so, please provide a verification of such to the customer. Chad indicated that "it was good to go down the road". I strongly advise that a mechanic of your choice inspect the vehicle you are considering before purchasing! Save yourself the headaches! Issues: All Federally regulated emissions equipment is either missing/ deleted, the computer has been re- tuned to run a program that is unknown and continues to cause additional drivability and safety issues and will incur approximately $15,000+ to get the issues rectified to start! The 'mechanics" could not see this, the owner did not disclose it? Appears to be a significant legal issue prospectively! To list all issues would take many additional lines. How a dealer can sell a vehicle in this particular condition is a LARA issue with the State of Michigan. I encourage anyone with similar issues to pursue a formal complaint. This review is the sole opinion of the Client/purchaser and in no way shall be construed as a recommendation to/or not to engage in a business transaction with the aforementioned business.
Sep 26, 2023 -
Solid inventory, hard workers and patient, very helpful . Chad is awesome to work with.
Sep 02, 2023 -
Haven't even had this truck 7 months and we have had to replace wheel bearing, radiator, back brakes and now the head gaskest might be out. Has not been drove enough for all of this to happen and we have routined oil changes. Not impressed very scammy, and aug.30. now the truck has no heat, right before winter. Things keep going out in this truck and we've barley owned it 8 months
Aug 30, 2023 -
Customer Beware..overpriced..does not stand behind their work.. INCOMPENTENT. had an engine replaced in my truck and some other work. I've had nothing but issues
Aug 07, 2023 -
Great service, Fast and reliable and friendly. Quality parts at fair prices.
Jun 09, 2023 -
Chad was so helpful! He was kind, and didn't treat me stupid because I'm a girl, (which has happened at multiple other mechanics.) He was able to get my car done the very next day. He was super understanding, and treated me like a friend. Will definitely be going back for all of my vehicle needs.
May 29, 2023 -
I actually used the car wash here. We have one in Marion but it's never open so I have to drive to McBain. This car wash is very clean and nice.
Aug 06, 2022 -
Did a great job with my truck. Really helped me work through a problem with my transmission. Will take any of my vehicles there.
Jul 26, 2022 -
Diagnosed the problem replaced rear wheel bearing back on the road the next day ?
Jul 07, 2022 -
McBain Auto is a phenomenally owned business that truly cares for its customers. The new owner, Chad, and his crew work diligently with high expertise in auto repairs and diagnosis. Highly recommended if you need repairs to your vehicle.
Apr 24, 2022 -
Friendly out going people..... booked an appointment to get truck worked on...will know more after work finished... but not worried..
Apr 13, 2022 -
Good service and cheap Just remember this is under new ownership now as of October
Oct 31, 2021 -
Honest and VERY up front with your vehicle. Its refreshing having an auto mechanic like that!!!
Jan 23, 2021 -
Slightly over priced but great service, ntm it's better to support locally.
May 29, 2020 -
Really nice people and always trying to help you the best that they can
May 02, 2018
Nearest Junkyards to Allen's Auto Care - McBain
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