What clients say about Allen's Auto Care - McBain in McBain (MI)
I was amazed and thoroughly disappointed in the lack of customer service I received from this place. I went in to the McBain location since I used to work close by there. Previously I did come to McAllen's in Cadillac on 3 different occasions and was satisfied with their work on my vehicles . So seeing that they did satisfactory work for me before and this was the same company I mistakenly thought that I would get the same if not better service in McBain. I live in Cadillac and made a special trip to McBain to have my vehicle serviced. Boy what a waste of my time. The gentleman working at the counter came up and I explained to him my issue with my vehicle. He stated that he didn't know and then started to say that he was all booked up until next week and would not be able to do anything until then. I asked if he could look at the vehicle and give me an estimate so I can see how much it would cost me. He replied quickly "not today" giving me the impression that he did not want to look at my vehicle and took a very non caring tone that he did not want my business. Sorry but that is NOT the way you treat good paying customers like myself and unfortunately this place has lost my business FOREVER. I do not recommend this place to anyone. Avoid it. Go somewhere else because the arrogant and pompous attitude he had was uncalled for and not appreciated. You're in business to get customers and this guy who acted like a jerk should not be in front of customers. I'm appalled that I came all the way out here for nothing. Take it from me. Don't go to McAllen's Car care in McBain. He had a golden opportunity to do much future business with me but my first impression of him was a huge turn off and he miserably failed at getting me to ever come back to this location. Extremely disappointed and I will never come to this place in McBain ever again. I would have given zero stars but I guess you have to put at least one star. He doesn't deserve even one star. Trust me don't come to this horrible place to get your car worked on. You guys blew it.
Would not use these people. I took my leaking exhaust to be fixed, showed them the problem. They charged a $70 diagnostic charge, then used a dIY kit for the fix and charged $200. This was their chance for my future business, how do think I tell people about them? They got a one star because you select zero.
I blew a tire on the freeway. Called at 4:00pm which is super close to closing. They were able to get me in first thing next morning. They took care of me very well! They exceeded expectations! I will be using Allen’s for all my car problems moving forward! I would recommend this company.
Any problems wrong with your car bring it to them. They had the best customer service and the problem with our car was going to take two hours to fix so we figured we would get something to eat close. Instead of us walking the gentleman kindly asked if we wanted a ride to and from the shop. Something we will never forget
Ran into an issue trying to get home.
Gave these guys a call and from that point on, it was easy.
The owner immediately saw the situation, dropped everything and had his crew get me back on my way in no time.
These are the kind of people you want to work with.
Highly recommend.
Really have to give them 5 stars, solid business people and treat you like a friend and take the time to explain things to you in a way you understand. I live out of town quite far away and wouldnt trust anyone else working on my vehicles. They go above and beyond what anyone would normally do. From sales to service to parts they're definitely top notch.
ALL PROSPECTIVE BUYERS/CLIENTS BEWARE! Purchased a vehicle from Mc Bain Auto Sales. Chad was incredibly rude and the behavior of this individual was abhorrent from the start. Looking back, very seedy and shadowy type of transaction. The vehicle/truck purchased is so adversely altered in so many ways that hinder it from being a safe vehicle to be sold or driven. The majority of vehicles seem to be procured from out of state. Hmmm. There is NO possible way that this vehicle was even checked out by his "mechanics" as he had indicated! If so, please provide a verification of such to the customer. Chad indicated that "it was good to go down the road". I strongly advise that a mechanic of your choice inspect the vehicle you are considering before purchasing! Save yourself the headaches! Issues: All Federally regulated emissions equipment is either missing/ deleted, the computer has been re- tuned to run a program that is unknown and continues to cause additional drivability and safety issues and will incur approximately $15,000+ to get the issues rectified to start! The 'mechanics" could not see this, the owner did not disclose it? Appears to be a significant legal issue prospectively! To list all issues would take many additional lines. How a dealer can sell a vehicle in this particular condition is a LARA issue with the State of Michigan. I encourage anyone with similar issues to pursue a formal complaint. This review is the sole opinion of the Client/purchaser and in no way shall be construed as a recommendation to/or not to engage in a business transaction with the aforementioned business.
Haven't even had this truck 7 months and we have had to replace wheel bearing, radiator, back brakes and now the head gaskest might be out. Has not been drove enough for all of this to happen and we have routined oil changes. Not impressed very scammy, and aug.30. now the truck has no heat, right before winter. Things keep going out in this truck and we've barley owned it 8 months
Customer Beware..overpriced..does not stand behind their work.. INCOMPENTENT. had an engine replaced in my truck and some other work. I've had nothing but issues
Chad was so helpful! He was kind, and didn't treat me stupid because I'm a girl, (which has happened at multiple other mechanics.) He was able to get my car done the very next day. He was super understanding, and treated me like a friend. Will definitely be going back for all of my vehicle needs.
McBain Auto is a phenomenally owned business that truly cares for its customers. The new owner, Chad, and his crew work diligently with high expertise in auto repairs and diagnosis. Highly recommended if you need repairs to your vehicle.
