My first time Going to get a part they greeted me nice and respectful and they have my hood. I was looking for all over the world lol they have every part you ever need great place to shop no more AutoZone parts galore another spots for me. It'll be power auto parts for now.
Took a while for them to actually help me and the guy wasn't all that talkative, just said "what do you need?" Then silence from there but the Black Friday deal I got on the part made it worth the wait to been helped and the wait to get the part.
I’ve been coming here for years! I want to give a special shout out to our brother Brian! He always goes above and beyond. Whenever we need anything, he’s always there to help us out. I highly recommend visiting power auto parts and make sure to go show Brian some love.
Still as shady as this place has always been. Call for a quote on a hood - was told in stock $119. Arrived and it was now $143. Plus 3% for using a card...
Terrible customer service bought a pre assembled bumper assembly installed it in my car drove it to the paint shop discovered the fog light had fallen out called customer service to explain what had happened and ask for a new fog light to be shipped to me and the manager on duty basically said it was my fault for not double checking their work and that I would need to purchase a new light for almost the same price as the whole bumper assembly. Why would I need to double check their assembly if they’re saying all they sell is quality parts? Terrible customer service not helpful at all doesn’t care about the customers
I really appreciate the outstanding support. Sonny responded quickly, was very kind, and consistently went above and beyond. Thank you to the whole team for your help
Professional and very helpful. Rosul in customer service will never disappoint you. She handle all orders like a Pro. She will take all the time to help you get the right part. Always a pleasure to work with. Next day shipping. No delays
I recently started buying parts from power auto parts, a great source to get your auto body parts, always have great customer service experience, Sonny is such a nice and helpfull guy always trying his best to get the right parts for you, thank you Sonny and thank you power auto parts…
I thought this place was gonna be great purchased my bumper and also got it painted, not once was it mentioned to me that it is non returnable only if it was painted… unfortunately I got a slightly different bumper and paid almost 500$ with paint and they will not take it back. I’m just a girl out here trying to fix my car my mistake on getting a slightly wrong one but there’s nothing on the receipt stating that it’s non returnable nor did they say it to me on the phone as I was paying for it. These people don’t want to help you they want your money. Yall sell USED car parts like give me a BREAK. You’re telling me you guys don’t already strip the paint when you get the part yeah bye!
Called to get a price on some jeep parts and I thought I had a list of everything I needed. But after talking to Sonny he helped me find all the parts I needed and all the parts I did not even think of. He is always very thorough. This guy knows he job very well, very professional. We all know dealing with people can be a hit or miss, but I have had Sonny's help afew times and its always been a hit THANK YOU!!!
Sunny has been amazing to deal with! Every time I call he is efficient and always makes sure to check all routes to see what he can do to get me what I need. He always has an amazing attitude and gives me a good laugh. Thank you for everything you have done thus far!
Great customer service! Sonny was super helpful, knowledgeable, and patient. He went out of his way to make sure I got the right part and even explained a few things I didn’t know. Definitely appreciate the professionalism and positive attitude. I’ll be back because of the great service!
Excellent price, best customer service. I have benn dealing with power auto for past 15 years and i have been very happy with them. Specially front counter person Brian and Crystal on phone us been excellent
Highly valued local supplier. Our sales rep is the very best at what she does. So we buy from here whenever we can. Her knowledge, experience and professionalism has been a huge benefit and has allowed us to do more business there than ever before.
Do not, I repeat, do not ever get an auto part from Quality Auto Parts! For one thing, the part they sent was defective and looked like it was in a wreck! For another reason, they have terrible customer relations and don't take the blame for their part - it's all your fault if they sent the wrong part! Not only will they not take it back and exchange it for another part, but you eat the cost for the right part they should have sent. To add insult to injury, they will charge you again for the correct part they should have sent before, and it costs more than the first part!!!
Very Professional business, always gets our parts correct and the sales people like Rafal are very professional, we have been dealing with them since 2009, and till this day we have never had any issues, and if a part is incorrect, we get the one we wanted same day. Rafal is a very professional sales person over at Power Auto Parts, never have issues ordering parts through her and will continue ordering through her.
I can't recommend Power Auto Parts Inc. highly enough. They consistently offer the best quality auto parts at unbeatable prices. I’ve always felt like part of their family. Their customer service is exceptional—always friendly, knowledgeable, and willing to go the extra mile.
What truly sets them apart is how they consistently outshine their competitors on both price, quality, and customer service!!
Power has great prices, but the main reason I order from Power is Crystal, she goes out of her way to help and find parts, is always friendly, she makes sure everything is correct, and fits that specific trim. THE BEST IN CUSTOMER SERVICE!!
Okay updated review. This place used to be the best , not so much anymore.. I still say Tom is a great guy. Still have respect for him. Unfortunately I am going to State my mind. These guys have been dealing with me since they have been open. I mean over 8 years I think they will have a little respect for me. I have spent over 700 Grand , since I have 4 businesses with them. I had a 2014 Ford Fusion. This was the titanium model. I clearly stated this. They gave me the wrong part and rather than satisfy a customer that you've made over 300 Grand off of, they rather beat me for a measly 20 bucks. I returned the part and they actually charged me a 20% stocking fee. If they look on my account, I've maybe exchanged less than 10 parts in 8 years and this time they tried to play me. Yes I told customers in there to go to special Way on 6 Mile .. yeah maybe I shouldn't have said that because two wrongs don't make a right. These guys shut my account down and they were in the wrong initially. So now I'm going to say it everyone special way treats you better. They have far better customer service and they appreciate the customer. I just started account with them and they have already shown me great appreciation..Said to say Quality Auto Parts have gone way way down hill.... And looking at their current reviews there are a million people who thinks the same. I see all negative reviews lately
Visited these guys for an estimate after I was hit by someone running the light. I love these guys, they are really thorough, knowledgeable, professional and reasonably priced. It's a mom and pops feel to the place. Super friendly and they have the midas touch. I would 100% recommend them to anyone.
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