GreatWater 360 Auto Care - Macomb in
Macomb (MI)

We've been coming to your place for many decades . You went above and beyond this visit with coming to get our car and then dropping it back off, during a difficult time for my husband and I. We've always been satisfied with your work and recommend you to others. Kim and Paul

Great service and detail! I shall become a regular customer. After my second visit I am a regular customer. There is no reason to go anywhere else. I trust Michael and his crew!

EDIT: My original review was 2 stars, but that's since been bumped up to 4 due to the company reaching out and giving me fantastic customer service through apologizing for and further remedying their mistake. I can now say with confidence that I trust this company with how it treats its clients, and I feel comfortable coming back again, as well as recommending it to others. ORIGINAL (OUTDATED): They charged me for an oil change, then didn't change my oil. Called them up and they changed the oil with no further charge to me on the day I called, but it's still a concern when they charge me for something that they never did. The other repairs I brought my car in for went smoothly, as far as I can tell. It still makes me question how much was really done to the car and what they actually charged me for. I don't feel comfortable coming here again.

Jan 16th Visiting from Canada, had a flat on the I94, found this place for repair. Fast and Friendly service! Fixed it, put it back on my car and NO Charge, WOW! Thanks and Thank you CJ Bennet!

Wow new partner and customer service dropped.No more warm welcome. The young kid at the counter can't even say hello. Hopefully something changes soon or doors will be closed. Took car in for service. Got tons of pictures of dents and pictures of rust holes. When it comes to actual pictures of what it came in for can't even get it right. This is an end to my relationship with them. Shops are a dime a dozen

Silverado HD was serviced at Great Water Service Center for Transmission Fluid and Filters replacement. The vehicle also received complete 4 wheel Drve Transfer Case Fluid replacement service. Employees at Great Water conducted themselves very Professionaly and explained in detail the process of each service and mentioned extra tips in maintenance and Logetivity for your vehicle.GreatVlue and Well pleased, and. I would recommend Great Water for all of your automotive and truck services.

I took my Audi q7 in for a PCV issue. Bill quickly diagnosed the problem and replaced the PVC which took taking off the super charger. They also replace my air ride compressor and relay now it’s working perfectly. Mike took care of all the warranty claims with the insurance company. I highly recommend these guys for any issues with your vehicle. Five stars ! Thanks again. Jim Neely

Three days before Christmas the exhaust system on our Equinox broke and fell to the ground while driving. I called Mike over at Greatwater 360 in Macomb and he said bring it in and I'll have it out for you same day service. We brought it in on December 22st and picked it up on the 23rd. If time had allowed, we could have picked it up the same day we brought it in. If you're looking for great Auto Service from guys that know their stuff and treat customers with respect, Greatwater 360 is the place to consider!

Amazing service! They were knowledgeable, fair, and got my car taken care of quickly. It’s hard to find a repair shop you can trust, but this one definitely earned mine. Highly recommend!

Mike was very helpful. These guys know their stuff and have built trust over the last few years. Will keep going there

I was there a few weeks ago, Mr.Mike and his team was awesome , they care a lot about you and your vehicle making sure the job is done correctly. Mr.Mike was so helpful and knowledgeable that meant a lot to me. Mr. Mike you are AWESOME!!

My vehicle had an issue , this company inspected and fixed the vehicle all before close and the pricing was very fair ! Will come back to them again

Mike and the team took great care of my issue. After discussing my concerns, they even recommended less work than I had originally signed off on. Great customer service.

Brakes were done quickly and were decently priced. Been coming here for years for all my auto needs

I can’t say enough good things about Great Water 360 in Macomb. Dealing with Mike has been very smooth and professional. The quality of service performed by the technicians had been stellar! From this emergency call to picking up my vehicle and everything in the middle has been outstanding. Thank you very much…will never take my vehicles anywhere else.

I like the service there, their prices are pretty reasonable and the staff are very friendly, knowledgeable and honest. I dealt with Mike and I highly recommend him.

I had Great Lakes Auto diagnose a noise coming from my daughter’s car. Not only did they find both sources of the sound, they notified my warranty company, ordered parts, and fixed it within a couple hours. They took care of everything. Mike, the manager, made me feel extremely welcome and comfortable and was great to talk to. Everyone who came in the door had a great relationship with this business and said how much they loved working with Great Lakes Auto Macomb. I will definitely bring my car back with any future issues.

Ive been going to this Mr Muffler for over 9 yrs. I am so blessed to have found an honest and trustworthy auto shop, they go way beyond mufflers, their knowledge keeps me coming back not only for oil changes, exhausts and brakes they know everything about motor repairs. This is the one and only shop that I will ever trust. I am 52 yrs old and have been to many snake shops that try and rip you off and make up other repairs that "YOU HAVE TO DO THIS ASAP" my very first experience with them was for only a oil change (BTW are only 20.00) and when the tech came out and asked who owns the red Honda Pilot I cringed because I thought ohhh nooo here we go again but this experience was really was the start of my faith and trust in Mr Muffler..... now lets rewind a year before I found Mr Muffler, I was going to a Tuffy near my home and I just bought my Honda and brought it to them because it had a slight exhaust leak Tuffy told me that I needed a whole new exhaust in order to fix the exhaust leak he told me around 900.00 I was upset and told him Im just going to wait until my exhaust is completely in need or repair before I do this and I really didnt trust this place so off I went, well now back to my story so Im being approached by the Tech at Mr Muffler and he says you know you have an exhaust leak and I told him yes I know but I am not willing to replace my exhaust in order to fix this Im going to wait until its necessary, he laughed and said NO you dont need a whole exhaust I can repair this for 80.00.... I was so shocked and said well OK, so he did what he said and I drove away not being able to hear my engine running at all I was just so elated that I found this place and this is where my story began now 9 yrs later and tons of return visits with other cars I have to brag again about Mr Muffler. I went there on Feb 1st 2020 because I was smelling burnt rubber and realized its my serpentine belt on my 2006 4Runner so I brought my car to them and they told me that 2 pulleys and a relay were bad, they priced it fairly but it was a bit more than I could afford at this time so they worked with me on the price and I accepted, well to my surprise when I returned to pick up my car and pay the price that I was quoted they told me "GOOD NEWS" your relay was still good so we reused it and we only had to replace 2 pulleys and because the repair was quicker than it was originally priced at my bill will be 200.00 less!!!! Where do you ever hear that.... ONLY AT MR MUFFLER THAT'S WHERE!!! I truly LOVE this company and all of their employees are super nice and their honesty and integrity you just cant find this hardly anywhere anymore but I did and I am a forever customer. If you are reading this and are questioning bringing your car here I hope my story will put you at ease and just know you will be as happy with them as I always am. Thank You Mr Muffler! Sincerely, Sharon N. from Chesterfield. MI.

Jeff, is no longer there. I just had my BMW serviced and the engine cover was taken off and put back on without the back bolts being put back on and or the cover being cut off the back bolts. I called Steve as soon as I noticed within 30 minutes of getting my car back. He acted surprised and told me to bring my car back. I payed over $700 for new plugs and an oil change. I've now got to spend more money to determine what Steve and his crew actually did to my car. I recommend being extremely vigilant about the work you pay for and the work Steve and his crew provide.

Huge shout out to Mike who was backed out a couple of days but still made it happen...My motor went out on my driver's side window and I couldn't roll it back up...The Cadillac dealership was set out a week as was other places I called...My concern was we were forecasted for rain in the next couple of days & my schedule was worn thin due to work...Regardless of being busy he catered to my request & had the job completed within 7 hours....On a side note they've also done work on my daughters car in the past....110% honest, fair with their pricing, always going above and beyond, standing by their work...One of the issues with her car was that the sun roof would leak when it would rain...Instead of charging us they fixed it for free...Outside of that I've had other work done on 2 previous owned cars at this shop and I will say that I've never been disappointed....not even once...Sometimes it may take a couple of days for them to do the work but the wait is worth the level of service that they provide!!!

I checked around a few other places for a tune up and oil change. Mike at 360 auto got me in pretty quick and got the job done the same day. Very reasonable price, quality parts and good service. Work was done on a 2009 jeep Liberty with 44000 miles like new. Will go back for more service when needed. 👍

Great work ! Great warranty ! We needed much repairs and they handled it all. Good Hall Rd location near us ! 2008 Mazda - Starter, Air conditioning system, Abs sensors, Full Front Brakes, Steering Tire rod, Exhaust Sleeve, Suspension Ctrl Arm and minor things - All complete ! (All loose change, various items in our car, auto mess was just like we left it - just saying) Supervisor: Nichole/Tech: E. Adam's & Mike w/the voice ! Thanks a bunch! Riding Great now ! We WILL RETURN

Dropped off my vehicle for a break job when the shop was closed. The next morning spoke to Jeff from Great Water 360 and by the afternoon the car was ready. Excellent service, on time, great customer service. I highly recommend the Great Water 360 Auto Care for service. Excellent job Great Water Auto Care Team ! KEEP UP GOOD WORK:)

They are fantastic, checked my vehicle over for anything that make be wrong with it, fixed my vehicle in a timely manner, spoke with me about everything along the way. So I was up to date. This was for warranty work, will definitely take my vehicle to them in the future!

Simple and plain the guys here are awesome! Jeff does a great job of explaining exactly what’s going on with your vehicle and will out of his way to put the best possible scenario together for you. Bill is an awesome and knowledgeable tech that will come up front and give you details about what’s going on with your vehicle. Even the other techs passing through show the upmost respect. Customer service is A+. Great work fellas

Last week I brought in a pretty daunting repair. My truck had a really bad fuel leak with other issues along with it. Jeff and Billy spoke with me after throughly inspecting my vehicle going above and beyond just checking for my reported issue like most shops would. They took their time to make sure they gave me an affordable and reliable repair option which most shops will just throw parts at an issue hoping it works. I can honestly say after receiving my vehicle from them after the work they did I felt like I had finally found my shop I will take my cars to. They are very friendly, fast (depending on the job and their work load) reliable and trustworthy. I couldn’t have asked for a better mechanic experience. When life is stressing you out with car troubles let them take the stress away knowing your car is in great hands. I seriously can’t thank you guys enough!

Very good service department. Great communication, fair pricing. Very friendly. I'll be back certainly. Justin, Billy and the team are great to work with. Will definitely utilize their services going forward.