The employee was extremely helpful. Went to get a printout of the codes from a check engine light being on. The guy was terrified of my dogs in the car, it was hilarious!
The worst management I have ever dealt with, period. Totally unorganized and rude, not to mention at some point it was overly apparent he was just lieing to me...
FYI: LOOK THEY LITERALLY HAVE HUNDREDS OF 1 STAR REVIEWS. 4 STARS MY KEESTER.
I needed a part and I called ahead of time to make sure they had it. They said they did and I drove from Southfield to the store and when I got there they couldn’t find it. What a waste of time.
The staff appeared to be irritated when I explained that the brake pads that were sold to me were incorrect. Luckily, my mechanic gave me the old ones to compare. Finally, the matter was resolved
White lady in the front has nasty attitude, brown bang Karen haircut.4/8/25- Approx. 5:47pm. Waited in line to be helped by the other lady because she didn’t acknowledge me. Stood for 10 seconds while she looked around as if I didn’t exist. Looks at me and screams “MAY I HELP YOU” . I simply ask her if they take care of battery’s for money I’m just trying to get rid of it. She looks me dead in the face for abt 5 secs and rolls her eyes speaks with a loud tone again and says “… only gift card” I say “ohhh okay only gift card “ she says “mhm yeah?” I smiled and say okay thank you , and she nods and looks away. Walked out and wrote this review. And I was wearing a green jacket. African American Woman. I hope you know you remember me too bc I wrote this ish. SHE NEEDS TO BE TALKED TO BY MANAGEMENT BECAUSE THIS IS UNACCEPTABLE BEHAVIOR!! A SIMPLE QUESTION???? other lady next to her sounds very kind tho❤️
They provided me with an awesome hookup for my burned out turn signal and bad battery - Cheap turn signal, free battery test, and the replacement battery had a 2 year warranty. They installed it fairly quickly. Highly recommend!
Left a different store to come here, arrived 15 minutes before closing time, but the doors were locked. There were two people were in the back and one behind the counter. The associate behind the counter walked out to put his empty cash till back in the register at 9:53pm, looked at me dead in the eye through the glass, shrugged and smiled, then turned and walked away.
The center line store is ridiculous, don’t go there unless you have the time to wait at least 30 minutes in line. I remember when this store was fast, with cashing you out or helping out a customer. There’s absolutely no drive to these employees. This location is a joke.
I only use O'Reilly Auto parts for one their prices are lower than most 423 bolt store and have ninety-nine percent of anything you would want on the shelf I would like to thank the staff for being kind fast and courteous
When you use your phone number, you do NOT need a receipt to return an item. They have your history on file - it's the whole point of using it. Receipts get ruined and lost; thank goodness for digital records.
I'd called O'Reilly's on 10 mile and vandyke in Centerline, Michigan. 8:30pm, the store closes at 9pm. As soon as I answered they, put me on hold. I needed to get my alternator tested and I lived 20 mins away so I drove to the store while on hold the whole time. When I got there nobody was there nor was anybody on the phone with customers and I was still on hold. I got there 10 mins to close and they wouldn't help me, at first they were saying they don't know how to use the equipment to test the alternator, then they said it's 5 mins to close, then the excuse was it's dark outside. They were very unprofessional, not well dressed, poor manners. This trip was absolutely demoralizing, and I want corporate to know that this location needs a reevaluation on workers, and proper training with equipment and social skills.
We immediately knew what we wanted, grabbed it and preceded to the checkout line. Apparently there are two different departments in this store, so two employees dressed in O'Reilly uniforms literally saw us standing at the checkout and kept right on wandering around socializing. No one advised that someone would be with us or anything. I then said, "EXCUSE ME! I would like to check out!" They looked at me and kept right on socializing. Normally I would've left the item, but they were the only ones that had it. When some girl finally arrived at the counter from whatever she was doing, she said, "They're in a different department."
It is completely useless to go to the O'Reilly's at 10 Mile and VanDyke and walk into the commercial section to order your parts or purchase parts. Y'all need to change the way you operate inside your store customers that take the time to come in in person and purchase parts should always come before the people calling. It's getting extremely frustrating every time I go to O'Reilly's I have to stand there and wait 15-20 minutes at times before even getting greeted at the commercial section of the store. It's absolutely ridiculous for a business to have to go to the front counter to order parts commercially, it's actually pretty sad the people at the front counter can serve you faster and better than the people at the back counter. If y'all don't know what you're looking for you shouldn't be mechanics and you shouldn't be calling auto parts store holding up the line for a half an hour because you don't know what you're doing.
Line was fairly long with what appeared to be a shortage of workers. However once somebody that worked there noticed the back up, we were all served quickly and efficiently. Obtained what I needed with plenty of choices, and all is good.
Thank You to Your employee Aaron, for helping us with the Radiator transaction, and what fluids to get for the old Toyota. Thank you very much. The store is fully stocked from what we needed. The center line store is the best and always keep your original receipts.
Stopped in to Pick-up on some gas treatment for my car. I was greeted upon entering the store with a " hello" and I continue to the last aisle to pick out what brand I was going to buy. I grabbed my item off the shelf and proceeded to thr checkout counter were I was greeted again with friendly hello and how can I help you? I placed my item on the counter and was checked out promptly and with a thank you. I have always come to this location and would recommend coming here as I can always find what I am looking for. I am always greeted with a hello and have a good day, professional staff and friendly staff. They have lots of parking and handicap accessible entrances. They accept cash, credit cards, debit cards
This was my go-to parts store for over 14 years. They had guys working there that were awesome. Then a manager came in only concerned with numbers and not its customer base about 6-7 years ago and although they still have a few really good people there, most left due to said manager. I have shifted most of my business to other resources because of this. I hope someday they get back to what they were.
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