The guy with the yellow Toyota at the Highland AutoZone is a joke. Rude to every customer, lazy, and glued to his phone. I’ve spent thousands here. Called ahead for parts—he says, “I’m not pulling anything till you get here.” Then lies and says he’s helping other customers while blasting TikToks of teenage girls dancing at full volume. I drove by—store was empty. No one else there. Just him, pretending to be busy. Useless. I’m done spending a dime at this location.
Huge shoutout to Jeff at AutoZone! 🔧🚗
My car battery died unexpectedly, and Jeff went above and beyond to help me out. Not only did he make sure I had the right replacement, but he also helped me install it right there in the parking lot. He was kind, patient, and super knowledgeable—just a genuinely helpful person who made a stressful situation so much easier.
Thank you, Jeff! You’re a lifesaver and a reminder that great customer service still exists. 🙌 #AutoZoneHero #CustomerAppreciation #ThankYouJeff
This auto zone is the best. Super friendly, professional, and helpful. Kelton was such a big help to me today. My taillight was out,and he had me a new taillight and even installed it form me within 5 minutes. So thankful to him for helping me out. Definitely will be my new go to auto store.
Knowledgeable, collaborative staff that helped troubleshoot and guided the installation process on the replacement of Nissan headlight.
Great to have a staff and service in the community. Kelton and Jesse were great to work with.
They have a very generous return policy here, after buying the wrong headlight (and opening it!) the kind gentleman up front was able to get me a full refund
I went to your store to get a new battery! Kelton took care of me. He was very nice to this little old lady. He even installed the battery for me. He was very nice and efficient. I offered him tip, which he refused. So I’m leaving this review to tell you how well he did… He did you proud 👌
Came in and was greeted wonderfully, once in the store I needed assistance to see if there was something in the back. So I asked the nearest employee who was slumped across one of the counters playing a game on his phone. I asked him if they had any of said product lying around, he was extremely rude and short and once he finished answering my question he was dismissive and rolled his eyes back toward what ever was occupying him on his phone. There was another gentle man who was working the register who was extremely kind and helpful. The phone guy on the other hand seemed as if he didn’t want to be there. Very bad attitude to have in costumer service..
Very helpful and knowledgeable staff. Very large selection of products available. If the store does not have the item, they have the ability to transfer it from another location to their cells for later in the day pickup.
New store manager John was very helpful and knowledgeable when I went there today for a battery. He also seems like a great guy. Good choice Autozone!!!
Bought a part over a month ago, did not need it returned with the receipt and a week later still don't have my money back on my debit card almost $300 to say the least I'm not happy!, I've been a very loyal Customer for many many years to I will not be doing Business with Auto Zone again, when People purchase an item these Businesses want their money right then but over a week and I do t have mine? Smh
Jeffrey, the dude in there was really nice. And was very informational but The Little Heavyset lady was very rude, and seemed like she did not like her job at all. Very bad customer service on her part.
Too quiet in the store. No noise or music. Makes it a bit uncomfortable and awkward. Employees standing behind the counter not really doing anything. Store manager on a ladder working. Wasn't greeted at all when I entered the store. Was asked if I wanted a bag for my purchases after an akward few seconds of standing there in silence with the cashier after he completed my transaction. Then he asked if I wanted a bag. One of my items rang up incorrectly. Store manager politely refunded the difference and applied the Michigan scan law to my purchase. Store was very clean.
On another note, a diffferent customer came in looking for wiper blades. Clerk behind the counter told him which ones and where they were and it was the wrong aisle. Clerk didn't bother to show him. Not like he was doing anything.
The worst Auto Zone in Michigan. Bought a battery 3 days later it was dead in a under 2 year old truck, Craig, refused to honor the warranty, forced a charge on the battery, said it would take a hour, but because he forced it because it wasn't holding one it was miraculously "fully charged" in 20 minutes, by the time I got back to a mechanic it still wasn't holding a charge and had to go to a different autozone. If you value your money, your time, and don't want to deal with condescending employee that doesn't know or care about your vehicle or the warranty you pay for, go anywhere else.
The People here are very helpful and are full service. When I bought wiper blades and employee saw me changing them in the rain and immediately came out to help me get it done faster. Thank you 😊
Shawn replaced my truck battery for me tonight. It was a tough replacement with how tight it was in the truck. He was very helpful and provided great customer service. It was his first week on the job too. Great hire!
Whatever you do DONT EVEN THINK YOU CAN DEPEND ON ANYONE AT THIS LOCATION! RUDE is an understatement
I would rather walk to work !
I’m very disgusted , insulted and disappointed with the service I received at this Auto Zone location. The female manager was sitting in a chair when i walked in the building. She seemed bothered and annoyed that I approached her for assistance
🤦 WOW “ Just the beginning”
I then requested to return a part under warranty and was immediately given an attitude and she further accused me of trying to return a part that wasn’t sold by Auto Zone. After 20 minutes of me proving my innocence I then said bet you 20 bucks if you go in the back and look at the same part you will see that I am correct. After proven correct I never received a apology or expected one at that point.
What a complete Joke! The other Auto Zone employee was just sitting 🪑 n the counter eating popcorn while I wasted 30 /40 minutes of my life on planet earth !
Really straight out of a movie script! Felt like I was in the movie Tommy Boy !
It gets better! I then said I have the receipt from last May when I purchased it to prove that I am under warranty, she said it doesn’t work that way 🤔 I said Really could you explain to me how it works then ! All ears ?
She said well I don’t have the 100 dollars cash to refund you so you are going to have to go to another Auto Zone !
I then said could I speak to a manager “ She proudly said I am the Manager “ 😂 but the general manager isn’t here so come back tomorrow
I said I’ll come back to speak to him or her !
You are not a very good manager !
I won’t ever walk through this location ever again! I will advise and spread the word to everyone I know to never shop here again!
Realistically in the heat of the moment and you depend or simply rely on common courtesy or reliability to fix or maintain your vehicle to transport your family or drive to work, dealing with rude employees that could care less about your situation is the last thing you want to deal with or rely on !
Unbelievably Rude ! That can be fixed in some situations, unfortunately there are no remedies for laziness or lack of caring about their job or what consumers think or even care if they come back again !
Unfortunately the most current Reviews I have read , suggest Auto Zone in general could care less about we think or if we come back !
Too bad !
I will be contacting Auto Zone corporate ! If I was the individual who started Auto Zone
I would like to know if people were destroying me and the company I worked hard to build!
I've had great experiences with most the staff. The bad attitudes of 2 employees have kept me from going back. They're unfriendly, unwelcoming and never a bit if help. Make you feel as though you are wrecking their night by coming in.
I went yesterday afternoon after having to get my car jumped twice early that day. Kyle was excellent and being 6 months pregnant I couldn’t carry the battery. He carried it out for me, switched it out, and took the old one for me. 👏🏽Thank you very much for your help Kyle!!
This is the worst AutoZone around. Giving it 1 star is being nice. The people who work here have absolutely no idea about cars or car parts. The so called Manager is a younger man, tall with sandy blonde hair, well don't ask him for help because he doesn't know anything and he will straight up tell you he doesn't know. Asked him if he could look up my oil filter size so I could buy the correct size wrench and he wouldn't. So when I asked if I could return, if it's the wrong size, he told me not if it's out of the package. Well maybe if you could take one second to look up my oil filter I wouldn't have to buy the wrong wrench. How the hell this kid became manager without a bit of car knowledge beats me. Was in there 2 days ago to get my battery tested, and the girl who was working, didn't even know how to hook up or use the battery tester. Every time in here, it's a bad experience.. don't waste your time at this location! Go to a different one, or O'Reilly's instead. At least they know what's going on and are KNOWLEDGEABLE.
Donald was very respectful and polite. Explained everything word for word and made sure I understood everything. Did not end the phone conversation until I was completely satisfied and had no further questions. Even ordered a part that they didn't have in stock and told me it would be their the following day, and it sure was. AutoZone even called to let me know it was ready to be picked up!
Good group of guys I rarely encounter bad service there if you have a lick of common sense and a general knowledge of what you are doing the guys are helpful and friendly. You will get the "you're stupid look" if you just walk in and say "I need brake pads" fine by me. Give them the tools and they will help.
