Luis was awesome!! Great price Great service

12/04/2024 21:38:24

Luis put a used transmission on my car. When I went to pick the car up, there was a dent in it. Luis was rude, threw a fit and accused me of not wanting to pay my bill. But what was worse, unknown to me, my car frame was severely rusted . He had to take it apart to replace the transmission. Within a month, the bottom of the car rusted through and was not drivable. I had wasted my money. I have had many mechanics tell Me he should never have agreed to replace the transmission. It was totally unethical. I would never trust this man.

Terri Hanson

10/13/2022 04:17:12

I called for brakes parts, they had the parts and cheap. That first phone call I was not told the part had to be pulled from the vehicle only that they had all the parts. So the next day I go in to purchase the part only to be told it had to be pulled and it couldn’t be done til Monday this was Saturday so I called on Monday to let him know I was coming in to purchase he took my number and advised he would call when ready this was 10am after getting the kids off to school. All day goes by and no call so around 2pm I called and the same guy advised he had a couple people in front of me and he would call. So around 4:30 I had my husband call thinking maybe he would here a man and have a lil more information. I listened on speaker while this man lied to my husband and told him he let me know it would probably not be til the next day because I called too late in the morning and he has several orders in front of me this was never said to me he told me a couple, now I failed to mention he knew Saturday I wanted the parts I was just calling to really confirm. It is now Wednesday and I have not heard a word from them I lost the mechanic that was waiting and I haven’t even been given the courtesy of a phone call.

Tiffany williams

06/05/2019 21:47:47

Worst experience ever!Bought struts for my 2011 BMW Z4,Luis said 7-8 business days for shipping which is fine,in two weeks called them again and he told me the part is not available?! The worst thing he did a refund and I’m still waiting for my money more then a week,called the bank today because this business sounds like scam.

sergy mc

11/14/2018 03:31:18

I would leave 10 stars if I could. They provided the part I needed at a great price with awesome customer service. After a small mix up with tracking the part down, they offered to help me out with an installation. More than making up for the small human error that occurred. Thank you so much GRAP!

Jennie Schlosstein

06/09/2019 23:18:14

Great service. Saved me hundreds of dollars on a used transmission. The service was quick too. They also got me a brand new OEM part for another car 40% cheaper than the dealer.

Peter Wagner

08/22/2018 13:06:15

They ordered me a new aftermarket headlamp assembly for cheaper than I could get a used one at Weller. They had it shipped and ready to pick up the same day! Very impressed.

B S

01/19/2018 19:41:34

Call them about Front Bumper Cover for 2013 Porsche Cayenne. Representative was VERY RUDE!!! He told me that they do not ship to Detroit because they got scammed many times and he hang up on me.!!! Do not waste you time, DO NOT BUY from this Company!!!!

Vova

07/10/2019 14:19:28

A good experience, GRAP will go the extra mile to.make sure you get whatever you ordered. Excellent customer service, thank you!

Xtreme Dent llc

07/01/2022 23:21:34

Not open during regular business hours sat here for 2 and a half hours and waisted 30 dollars in gas to pick up a part I had called about and was supposed to be waiting for me. I was not the only one sitting waiting either. Called but no answer and no voicemail option. Will not be coming back.

Larry Thomaston

05/22/2019 19:32:06

I live in Muskegon and needed to find a used power window regulator and motor for a 1999 Honda CRV. I spoke with Sid, a phone sales person at GR Auto Parts and he suggested that they could get a new, aftermarket assembly for the same price as a used one. I ordered the part and Sid called early the next morning and the part was there. He had a truck coming to Muskegon and offered to drop it off at the repair shop doing the work. His initiative saved me a two hour drive AND the car was repaired within an hour after their delivery! The window works great, I saved $350 from the price of a new Honda assembly and I'm extremely pleased. Sid was fantastic. 5 stars for Grand Rapids Auto Parts!

Robert Scolnik

04/07/2018 02:37:20

This place i rate it 10 of 10, i bought engine from them on Friday after noon, and they delivered to the shop for free, in the same day and my mechanical intalled instantly because my mechanical called me in the next day to tell me the car was already ready , and now the car runs and drive perfect, just i want to say thank for all the guys work there special for Luis because i speak spanish and i talked to him he is very helpful, i would love to buy an other part with them if they have, and great price with them, its very recommended

kent wyoming

02/04/2018 06:47:52

Stewart was extremely friendly and professional with helping me get the part I needed for my truck. He also recommend a couple of locations where I could get it installed.

Robert Ham

04/12/2018 18:25:11

If I could give this place a 0 I would. The address they have on file is not the right address, then the address they texted me it says address does not exist. I bought a transmission there and right off the bat it was a bad transmission. This place is shady AVOID IT!

Heather Engle

05/09/2022 20:27:24

They us information on the part we needed on what to make sure it had and what the numbers to look for. They didn't carry the part and couldn't get it. We thought that was very nice an unexpected of them!

Shirley Badger

03/19/2021 20:18:06

Don't try to leaving a voice-mail. Asked if I could and was flat out told that no one bothers checking theirs. Great approach to customer service!

James Derck

05/14/2015 22:03:51

This was the absolute best customer service I've experienced as a new customer. They went way above and beyond. I definitely recommend them.

Dan Voreis

01/26/2019 14:52:49

Luis is the key to this place, he does a wonder with his knowledge and great personality. I'm very happy with him.

Mike Djavid

07/08/2017 02:54:21

i purchased a trans and the tranny was bad and they didnt want to exchange the tranny or give me a refund i would rather go buy it at a dealership i got ripped off $2,000

brenda garcia

01/06/2018 04:31:50

Great service and a lot of use parts, return one item after few weeks ...and was not a problem

Polo Moreno

10/07/2016 06:38:23

NEVER BUY A PART FROM THESE CROOKS , LEWIS CLAIMS TO BE THE OWNER , BOUGHT A REMAN ENGINE FROM THEM WITH A WARRANTY 7 MONTHS AGO , ENGINE WAS A LEMON , THEY WILL NOT HONOR THE WARRANTY, SPEND YOUR MONEY ELSEWHERE , THEY ADVERTISE WARRANTY BUT WILL NOT HONOR IT .

charlie alam

03/14/2019 13:19:27

scam. will not honor engine warraty,, had to take it to another shop just so they can Fix my Engine the Right Way, Beware Luis is a big time Scam!!!

Tameeka Aleman

04/09/2019 15:12:10

I ordered something from them.. a few days later i called them for a tracking number he put me on hold and then took the phone off the hook for the rest of the day.. very professional.. not

Customer Service

02/15/2019 14:55:51

Friendly knowledgeable staff with lots of special order items basic car parts places don't have.

Gerardo Jilote

03/12/2019 14:24:23

Great auto parts place! I've been doing business with them for over 40 years.

Tech Gole

04/08/2017 18:36:34

Nice guys. Be careful entering and leaving the parking lot off Clyde Park Ave. Very small and nowhere to turn around.

Brent Peterson

12/12/2018 18:25:44

never let them charge !!!! they do not pay what they owe trying to collect for months. luis does not pay bills !

Richard Johnson

01/03/2019 18:57:22

Great place to get work done on your car or just parts that you need

Shirley Durando

06/13/2019 09:30:57

Have been a good customer of theirs for 30 years

Shirley Durando

10/23/2018 10:10:43

Fast, reliable service with unbeatable prices and friendly staff!

Jay Jordan

12/19/2017 19:35:33

Address:	5405 Pine Island Dr NE, Comstock Park, MI, United States
Phone:	+1 616-594-4325
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 59 Reviews
ZIP Code:	49321
Open Hours:	8:00 AM - 6:00 PM

Friday		8:00 AM - 6:00 PM
Monday		8:00 AM - 6:00 PM
Sunday		Closed
Tuesday		8:00 AM - 6:00 PM
Saturday		8:00 AM - 3:00 PM
Thursday		8:00 AM - 6:00 PM
Wednesday		8:00 AM - 6:00 PM

Grand Rapids Auto Parts Inc JunkYard in Wyoming (MI)

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