Had to set for 3 hours on busy road, but the customer service was amazing. Kyle the driver deserves a raise, he went way beyond with his caring and professionalism. I will 100% refute you guys to friend and family.
Jerry’s did a great job as usual! Hit some black ice and went into the ditch. Called and they were in the scene within 20 minutes. The driver Eli is super nice and calm and efficient. Walked me through everything and made a bad night okay.
Kyle was super nice and professional. Even though I could tell he was busy and it was bitter cold, his attitude was friendly and reassuring. The fee was more than I expected, but understandable under the conditions.
I was in a scary situation. Roadside assistance wasn't helping me. Driver showed up quickly! They got me warm in their truck quickly. I felt safe and so much better. Dispatch was very friendly and knowledgeable of the area I was in! Thank you so much for making my difficult situation so much better!
Hands down a phenomenal company! Very well trained/knowledgeable drivers & dispatchers start to finish. Price is worth any service they provide. If you ever need roadside assistance this is the company to call!!
Excellent company! I have worked with them many times and they continue to impress me. From dispatch to driver, they are very polite and professional! Top notch service at fair market price. Couldn’t ask for a better Tow Experience.
Sparta Towing, especially Rick, is top-notch! Quick response, super professional, and really took the stress out of a tough situation. Highly recommend their service!
Blew a bearing on my trailer and they took care of me. The driver Kyle was very friendly and made it look easy pulling a 14 foot tandem axle enclosed trailer onto the flat bed.
Called them and got quoted for 295 for a 4x4 truck. I didn't end up needing it so it was 195$. The person on the other end of the phone was friendly and helpful, the truck driver was helpful and got the job done in 20 minutes, arrived in less than an hour
This place was a joke. I just recently got stuck in a ditch in Marne and I called the closest towing company in the area. I told them I was in Marne and gave the lady the name of the road I was on and the two main crossroads I was in between. She told me okay they will be there in 40 mins. It was over an hour and I had to call back and ask where they were, she had sent them to Jenison. She never actually told me that info, but she told me that they were 30 mins out and on the highway which made me very confused cause they shouldn’t be near a highway. I was stuck in the ditch for 3 and a half hours and was never given an update about anything. I had to call 5 times and the tow truck driver was the one who had to actually tell me her boss sent him to jenison when I told her I was in Marne near the race track. They couldn’t have the decency to call me and give me an update but they had no problem sending me 5 million texts about the payment. Oh and also the main tow driver ended up needing to reposition himself and got stuck himself just backing up a hill, he did not slide off or anything he just backed up off the road and he than had to get towed out by the back up driver which took another extra 20 mins. The crew was very kind but very giggly and dint seem to have much knowledge of what they were doing. Very unprofessional and pretty much an absolute joke
I had an excellent experience with this semi tow service. From start to finish, everything was handled professionally and with genuine care. Brent was incredibly friendly, knowledgeable, and easy to work with. He took the time to explain everything, made sure my truck was handled safely, and kept the whole situation stress-free.
The ride-along was also surprisingly pleasant — comfortable, smooth, and filled with good conversation. It really made a stressful day a lot easier.
If you ever need a reliable, honest, and all-around great towing company, I highly recommend them. Brent and the team truly go above and beyond!
These folks were already busy with a bad weather day and I told them I needed to get out A.S.A.P. to get our daughter to surgery and they were there 25 minutes before the earliest we were expected to get tugged out. Driver was very polite and respectful. Highly recommend this company.
Jerry’s Towing who was sent my way was incredibly friendly, professional, and reassuring considering it was the middle of the night, it was 10 degrees, and I was a woman alone in the Circle K parking lot. It was a very fast and effective tire change, and I was very comfortable with our friendly and reassuring interaction.
I cannot begin to even put into words how amazing Isaac was! My daughter spun in the really bad weather on her way back to campus 3 hours from us and he was so kind, helpful and reassuring especially since I wasn't there to help! He also helped get her back moving and back to school. He also helped by giving us auto shops and recommendations for tire shops too since we aren't from the area!
Mark, made a terrible morning a lot less miserable. Minute he showed up started explaining every move he made. Made sure I understood what next steps were. When he left I said best service I have ever received. Very quick professional and I got educated. What a dangerous job.. these guys should be your first call. I know I will be a repeat customer. 5 stars ask for Mark.
Awesome driver! He was very helpful, professional , and friendly. The dispatcher also was very courteous, friendly, and professional. Great people. I’m thankful they could rescue me and my misbehaving vehicle. Only 4 stars due to pricing. As an owner of an auto repair facility and a previous manager of several shops throughout my life the charges were almost TRIPLE anything I have ever paid for any type of tow and that’s out of hundreds of tows I’ve handled over 35 years.
I appreciate a good, friendly, and local company! I made a call for an after hours service to help get my keys out of my locked car. They were quick to respond, friendly, and informative. 10/10 recommend!
Process was straight forward and well communicated. Didn’t require me to stay with the vehicle. My vehicle got exactly where I needed it with no complications, great service.
Brett did a great job over the phone making sure I was his main priority and that everything was done absolutely right, and Isaac was on time and did a tremendous job. Thank you Sparta for making my life a lot easier in a stressful situation!
Our work truck had a blown out tire and the whole team responded promptly sending someone out. Our tow truck driver was Isaac, he came out and handled everything beautifully and efficiently. He was kind, professional, down to earth, and easy to talk to. Obviously, i hope we dont break down again, but if we do i will definitely be calling back and requesting him again. Whatever you are paying him, it isnt enough. He deserves a raise after the service i received.
Quick service by a very pleasant and helpful young man named Jarrod cane to my rescue when I locked my keys in the trunk. He unlocked the cabin but we couldn't figure out why the dashboard button wouldn't open the trunk. A call to the office solved that quickly and I was on my way.
They charge a lot! 65$ storage fee per day wether it’s there all day or not, if it’s there for any amount of time that day or anytime past midnight then they automatically charge for an entire calendar day, my husbands vehicle was there from Friday evening until Monday afternoon and they charged us 260 dollars in storage fees alone! We ended up paying 934.80 for towing, recovery and storage fees. They even said they “discounted” us from 1,100 ish dollars to 934.80. We couldn’t get ahold of them on the weekend either so we were basically forced to pay 130 just because it was the weekend and no one was there to answer the phone. It’s just very frustrating because 934$ is a lot to pay for towing on an accident that wasn’t even your fault and the idiot that backed into the intersection got to drive home Scot-free ofc
Going in the ditch is something you never want to do, but man, the towing company sure made things better. I waited 1/2 hour on a day when others were waiting hours. The driver was so polite. I was worried about the underbody of my car- he hand shoveled down some of the snow. My battery died- he was prepared and showed me the loose terminal that caused it. I had to steer out of the ditch and he didn’t even come close to yelling at me, so in my book- I’d tell everyone I know to call this company.
Awesome experience! she was my hero for the day was fast and kind and made sure I was very aware of everything and was patient with all my questions and felt very confident my car was in the right hands. Best tow truck experience I've ever had and will be using them here on out saved the number in my phone right away thanks so much
Excellent service. Brent is an awesome person. If you're going to need road service. You should use people who are not only professional at their job, but folks who are professional people also. A smile, friendliness and great attitude go a looooong way when your day isn't going so well. My bad day, didn't seem so bad after all. Thank you Brent, thank you Sparta towing.
