What clients say about Michigan Truck Towing & Recovery in Clarklake (MI)
I called to have a flat tire changed at the hospital when I was picking my husband up from having had major surgery. I was never given an eta of when to expect their arrival I finally called back to ask when I should be expecting them and was told "give me 2 mins to find out". After waiting an hour I called back again and was told "they'll be there in like 10 mins." to which I replied "No, tell them to forget it, I'll find someone else to do it".
I would give 0 stars if i could. Do not recommend. Contacted them for roadside trailer repair, was told he would be there in a hour. The guy never showed up and went radio silent. Refused to answer and texts or calls, instead just left me sitting for hours on end.
UPDATE: he eventually showed up about 6.5 hours later. No communication about arrival or anything.
Called to get a truck towed from Litchfield to Brooklyn. He told me to meet him at the Wells gas station in 30 minutes and never showed up. I waited for another 30 minutes after time he was supposed to arrive won’t answer my calls. I can’t believe it.
Called them pretty late in the night when a trans line blew on my truck, leaving me stranded right in the middle of the road. He ended up showing up 5min ahead of what he had originally told me, n got my truck out of the road with a quickness. Professionalism at its finest. But beyond that, being so late at night with no shops open to fix my truck (I had somewhere to be that following morning), he towed it to his garage, fixed the trans line, n had me on my way just in time for me to make my scheduled appointment on time. Would definitely recommend and will definitely be using this company in the future!
They came and unlocked me early on a Friday, well within the arrival window from my insurance company. I called once to check in; they let me know they were 20 minutes out, then they showed up in 20 minutes. Thank you Michigan Truck Towing!
My car overheated in Hillsboro and my insurance company's roadside assistance matched me with Michigan towing. The wait was going to be 3 hours. I waited 3 hours and 20 minutes before they were supposed to show up (11pm) they cancelled! Another tow company from Vancouver (VANCOUVER!!!) Was able to get to me in 40 minutes.
We were stranded on the side of the busy highway with my wife and 2 month old daughter. Insurance called Michigan towing. They called me and said they are 25 mins out. 35 minutes later, AAA comes by and offers a safety tow. I inform Michigan towing that AAA is here and offered to get us off the road for safety, asked them to follow us. As AAA is finishing setting up and begins to safety tow us, Michigan shows up. I text Michigan to follow us up the road to the next exit. It's literally a minute off the freeway, Michigan leaves us and says to let AAA tow us even though they were not contracted to. Ignored my texts, ignored my phone calls. Explained well before hand that AAA was doing a safety tow. Absolutely horrible company, allstate will hear from me regarding them and my experience.
Pat was so helpful and kind. He came all the way to Jonesville to help me out when my car wouldn’t start and gave me really good advice about next steps.
Waited 4 hours for them to come. They called and said they were on the way running a few minutes late because of traffic. After another hour they canceled.
Waited 4 hours for the tow truck called their mailbox or voicemail it was full, they don't even answer their phone! Terrible terrible terrible terrible terrible!
I was told my original ETA was 120-150 mins. When the driver was 20 minutes out, I got a text my new ETA was 150 mins or longer. Are you serious? The woman who answered the phone was unapologetic. WORST SERVICE EVER
Insurance company called them for me due to car needing to go to the shop they said 3 times they would be here in 20-30 mins and never showed waited 7 hours for them to not show then was given attitude when I told them that I canceled because the shop was closed! Very rude and unprofessional! Call Jimmy's or Phelps if you need a tow truck
They left my teenage son stranded at 1:00 a.m. My insurance company contacted them to come fix a tire for my son who was stranded in the middle of the night. They said they would come and they never showed up.
I’ve never dealt with such an unprofessional company before. My family was stuck in an unsafe location on Mt.hood for 6 hours after our trucks radiator went out, while going up the mountain. We called Michigan and was given two different ETA’s. We waited for 4 hours and never did get ahold of Michigan towing again. They quit answering their phones and no one ever showed up. At this point it’s 2 am and we have a baby in the car, we left Michigan towing several voicemails and never heard back. Thank God for All-Ways Towing, who showed up in less then an hour and saved the night. This is the worse towing company I’ve ever experienced.
This company just save my life. I was stuck in my yard due to mud and rain. He was there at a reasonable time and no more car stuck in the mud. Now I'm able to arrive to my clients on time thank you very much for your hard work and reasonable time
We've had to call this company twice in the past couple years when our chevy pickup locked us out very near this company's locale. they have dropped what they were doing and arrived at our location within 20 minutes both times. they're careful w/ our newer pickup as we try to 'break in' and it only takes him minutes. for our stupid problem to forget to grab our keys as this pickup is getting known to lock us out; we don't mind the ~$70 he charges for this hasty service. we're not looking for our insurance to cover these stupid instances, we just want quick, local service. fantastic!
DON'T CALL THIS COMPANY!! Terrible service and way over priced. $1250 to pull a truck out of the snow. Not even tow it anywhere, just pull it out of the snow. Plus, they are extremely slow. This company doesn't even deserve one star!
this company way over charges for there service. Charged us 1250 for a wench out that took 15 minutes and there truck was only 12 miles from us when we called.
Great service very fast they had my truck out in 10 mins i couldn't believe it with no damage i would use them again also they are famliy owned and American owned
Do not call Made me PAY CASH did not give me a invoice to say I payed, called the cops when I didn't want to pay cash wouldn't let me pay with check or credit card. Charged me $2600 to go from Whitemore Lake to Grand Rapids very, very expensive.
DO NOT CALL THEM, There is no option for No Star, they don't even deserve the one that i had to select to post comment, this is the worst and most expansive place there is. I was charged just for a winch out that took about 10 min at most $1250.00 and no joke. I am owner of a trucking company, I have never paid more than 200-400 before for same service. We are from Chicago area and cheaper here than there. I am not sure why. I have receipts and proof for there service, and it took 7hr to get invoice for the tow. Would never call them in my life !!!!!... DJ CargoX Inc.
