Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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At Reed & Hoppes Towing, your satisfaction is our priority. We strive to go above and beyond to exceed your expectations, providing exceptional customer service every step of the way. We believe in building long-lasting relationships with our clients based on trust and reliability.
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Open 24 hours
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What clients say about Reed & Hoppes Towing Inc. in Portland (MI)
Dangerous drivers! Tow truck driver blew through an all way stop, merged onto highway then slammed on brakes in passing lane to cross median. Never used hazard lights. Almost caused multiple accidents in 30 seconds.
⭐ If I could give this place zero stars, I would. This is strictly for the manly sounding gruff woman who answers the phone.
My husband was in a devastating motorcycle accident 3 days ago and is currently in the Trauma ICU fighting for his life. I called this tow yard to find out if they had his bike. I was completely drained, having been at the hospital by his side nonstop.
The woman who answered the phone showed no human decency, no compassion, and no understanding whatsoever. I understand you need the VIN number to look up a vehicle, but her tone was beyond rude and insensitive. When I asked a general question about whether they charge daily storage fees even if a bike is totaled, she just repeated, “I need the VIN number,” over and over with complete disregard for the situation I was in.
When I tried to explain again, she cut me off with a nasty attitude saying, “For the 3rd time, I told you I need the VIN number.” And when I finally lost my composure and told her how rude she was being, she sarcastically asked me, “Are you done?” I replied, “No, are you?” and she snapped back, “I’m about to be.”
I get that businesses have policies, but where is your humanity?
I didn’t call to waste your time; I called because my husband is in critical condition after buying this bike and crashing less than an hour later. All I wanted was a general answer about your policies while I try to handle everything else falling apart in my life right now.
Bottom line: If you want to be treated with dignity and compassion in a traumatic situation, do not expect it from this place. They may know how to tow a vehicle, but they clearly don’t know how to treat people like human beings.
The administrative staff is extremely unprofessional and rude. They charged me 350 dollars stating that my vehicle was on its side and it had to be winched twice, which it was not. 150 dollar clean up fee when the debris was already cleaned off the road and put inside the vehicle before they arrived for a total of 500 dollars to get my vehicle back.
The staff also would not let me take a copy of the invoice OR take a picture of it. I explained to them that it is unlawful to be charging this much as the incident was less than 3 miles away from their location as well and the lady at the desk told me that "life isn't fair and its not my fault you got into and accident."
Great service!! I (25F) and my partner (21F) got a flat tire on the side of the highway. We were borderline clueless and fumbling our way through before we decided we needed to call for help. Joyce in the office was so kind and compassionate on the phone call! Then Mike came out and totally saved the day!! Our tire was stuck on & he didn’t give up. He successfully got the flat off and helped us complete the change! Everyone was so professional and speedy and really helped us out! Price was a little steep but I honestly would have paid anything for the service and helpfulness they provided us!
Stay away from this dishonest towing company. Joyce is not only extremely rude but lied and said she was the owner AND manager of the company when I asked about missing items after the tow. Filed complaint with BBB
Outstanding, friendly service! I only waited 15 minutes in sub-zero temps. Austin was kind, prioritized our safety, and, after determining he couldn't complete the repair, offered to wait with me for a flatbed tow. When he realized it would be a long wait, he managed the tow with his own truck, taking my car to my preferred tire shop and waiting with me until my husband arrived. Austin turned a tough situation into a positive experience. Couldn’t have asked for better service!
~Tina ConnerWellman.
Absolutely worst tow company ever the staff lie and jack prices up and refuse to give your car back. They have no idea what there doing and seem like miserable people and are extremely rude.
Rudest people I’ve ever had to deal with. First got rude with me asking about helping someone get their vehicle out of there, then when I found out the owner of the vehicle beat the tow truck to the lot, they said ooops sorry we are closed. And then charge when you’re not open? How? People can’t be magical geenies and obtain their vehicle without you there!
Stop being so RUDE to customers!
Our regular tow company for our fleet were tied up so we tried R & H. We will never do that again. They charged almost 200.00 more then the competition.
While launching my boat at an unimproved dirt boat ramp on the Grand River my vehicle (minivan) rolled back and I could not get out. The water was right to the top of the rear bumper within an inch of flooding into the rear hatch. I shut the car off. The boat was already off the trailer and I unhooked the trailer and was able to drag it to the side.
I was afraid the current might catch it and pull my vehicle further and deeper. My wife and I chocked the front tires with a large tree branch and used a tow strap to secure the vehicle to a nearby tree.
I Googled tow services near me and called Reed & Hopped. As soon as I explained to the dispatcher my predicament she said someone would be there in 20 minutes. Nicholas the tow truck driver was there in 8 minutes in a cloud of dust and flashing lights!
Nicholas winched me out and left my vehicle further up the incline to let any water drain out of the exhaust. The tailpipe had been at least half a foot under water.
Luckily my vehicle started right up and I don't believe any water got into the passenger compartment, but if you had seen it half sunk in the river you'd be as amazed as me.
Nicolas was kind, courteous, professional and knowledgeable. Also the truck was probably the cleanest and most organized tow truck I've ever seen.
Disaster was averted. Many thanks to the quick response of Reed & Hoppes and Nicholas.
The lady at window was the most rude person i have come across at a business. Sits in the office behind the counter but refuses to help even a minute before the listed time on the office. Also this business is not open 24/7. Please correct it and hope someone else doesn't have a car shut down or accident near ionia.
I work in HVAC and Jan 12th 2024 my Work Truck got stuck three times in heavy six inch snow. I slid down a hill and almost over into a ditch. Paul from Reed and Hoppes picked my Work Truck up and brought it back to Lansing where I live and gave me a ride. There was no way my Work Truck was going to make it. Paul was awesome! Made me feel a lot better about my situation, got me home same, and we had some great conversations. Thank you Paul!
Did a road side call for fuel and they used pliers to remove the fuel filters and denied doing so!! Truck had been leaking fuel since the service took place.
VERY DEFENSIVE and it upset me..bad business.. it's not about denying the issue it's about fixing the problem going forward
My son ran his car off the road and a Reed & Hoppes truck just happened to come by. The driver stayed with my son for three hours until the police arrived. We paid a fair price to have the car towed to their lot and my son was dropped off at a local motel. The next day we had to have the car towed again to a local body shop and Reed & Hoppes did not charge us again. They went above and beyond. Thank you!
Called for a truck and was at my house in 15 minutes. Driver was quick about the job and safe. Will use this service again. Prices are reasonable. Great staff to work with.
I broke down on 96 with my truck and gooseneck horse trailer. It was an extremely hot day and I had 2 horses in the trailer. Reed and Hoppes answered their phone immediately and arrived on-scene within 20 min. The driver was polite, competent and efficient. I highly recommend their services.
I had been stuck on the interstate for three hours waiting on AAA. I called these guys and they had Garrett out to change my tire in less time than being in hold with AAA. They are amazing!!
RV TOW: job well done!
Thank you for the tow. It was affordable and the equipment top notch. It took some extra work from Joe Towner today and he really made it happen for us. Not just quality people working here, the best!
Had a flat tire on my Tahoe at i96 and Saginaw highway. Tow truck driver showed up and had my tire changed in 15-20 minutes. Very professional service. Will definitely use them again if needed.
Had a flat tire and needed assistance putting the donut on my car so i could get it to a tire shop. The servicer showed up fairly quickly but fee was a bit aggressive. $125 to put on a donut?!? There was some miss communication between myself and the service guy as to where we needed to reconnect once he was finished but price gouging is just bad business. He also could have been taking advantage of the situation because he knew i was a female in a desperate situation trying to get home which was quite a long from where the flat occurred
This was for a service call around 7:30ish
There needs to be an option for zero stars. This place is a joke. My brother was in a wreck Saturday. I called Sunday to get his belongings and was informed only HE could pick them up and that they were open Monday at 9:00am to do so. Got here today (Monday), along with my brother, who was EJECTED from his vehicle and shouldn't be traveling, who also had to travel over TWO HOURS to get here, only to be hung up on and told there is no access today because they have a funeral. They clearly KNEW yesterday when we spoke to them that they had a funeral today. There is an employee sitting next to me as I type this who said because he is new he cannot take us back to the vehicle. This is MADNESS. Worst business practice I have ever seen in my life. I am honestly in shock. I would be gracious about a death in the family had we been notified when we called YESTERDAY and had there not been an employee sitting NEXT TO ME right now. Now my brother has to travel back over two hours without obtaining his medications or belongings.
I had a blowout on my front passenger side tire on I-96 near Portland. I called Reed and Hoppes who sent the tow truck within 20 minutes. Robert, the driver, was so kind. He asked if I was okay, told me to wait in the cab of his truck to be safe. (Passing semis are intimidating when one is broken down on the expressway.). The cab was air conditioned and surprisingly clean. He brought me to Keush dealership and service garage, checked that they had a replacement tire for me, and had my very reasonable towing bill, $112, incorporated into my tire bill. He was the kindest and most professional young man I have met in quite awhile.
Needed the 5th wheel RV towed when a bearing went bad. They figured out how to get it chained up without damaging anything, towed it to the shop, and were super kind and helpful. Fairly quick service too!
Our camper trailer came off the hitch on the busy expressway late on a Sunday afternoon. Thankfully, we were able to get the car with trailer to the side of the road. We called Reed and Hoppes. The tow truck arrived within a half hour and the driver (Jon S.) was very helpful, had a calm attitude, and got the trailer
safely to the lot. We appreciated the professionalism displayed, and the helpfulness of the office staff. They were also very helpful in getting the trailer home safely the following day.
My vehicle was stolen and this was the tow company used when it was found. I provided all necessary documents to release my vehicle from impound. They did not inform me that vehicle was not drive-able even though I asked multiple times. They moved it outside of the tow yard and when I came to get it, surprise it doesn't move. I called to inform them that my insurance was sending a tow truck in the morning for it and the office woman (the owners family member) threatened to put my car BACK into impound if it was not moved by opening the following morning. Before I could respond she hung up on me. I am literally a victim of circumstance with a long road to financial restitution ahead of me, and all they wanted to do was take advantage and make it a more difficult situation for me. They even LAUGHED at me on the phone. Literally the most unprofessional staff I've ever encountered in any establishment.
We ran out of gas on the highway. They came to our rescue quickly (we waited maybe 15min) and the tow truck driver Danny was professional and polite. We are from our of town and he gave us directions to the nearest gas station. Much appreciated.
I would recommend this company. I had a tire blow out on 96 last night a round 2am just outside of Portland. Called here and asked if they could take me to the nearest place that could fix it for me first thing in the morning. Driver was every bit knowledgeable and polite. Talkative too for being the middle of the night. He knew exactly where to take me. Dropped me off at a nearby tire place called Keuschs and they were also great. Thanks for making an awful night just a little bit better .
We had a tire blowout today and we aren't from the area. We chose you because of your high ratings. We definitely see that you earn those 5 stars! Thank you for being so helpful and kind during a very stressful time. Your driver arrived quickly and knew exactly what to do. We were back on the road very quickly. You turned around a bad day and allowed us to get our kids home safely. Thanks so very much!
