These guys are knowledgeable and fair priced. They watched out for my son is 91 Jeep Grand Cherokee for the two years he was out here going to Michigan State. We just drove home from East Lansing to Pasadena California and made it in four days and that jeep that they maintained. Well done and thanks for being honest.
I had an excellent experience at Auto Tech in East Lansing! After initially scheduling an appointment, I was able to come in a day early and they were able to accommodate me. I needed to get my brakes fixed, but had no idea exactly what needed to be done. Not only did they fix my brakes in less than 2 hours, but they told me that I didn’t need to have a complete/full brake replacement like I was expecting; this reduced the cost significantly. I was extremely impressed with the professionalism and service I experienced. There is no doubt I will be taking all of my vehicles to Auto Tech in the future. I would definitely recommend Auto Tech to my family and friends!
I took my car to East Lansing Auto Tech to have my brakes fixed. Ryan, gave me an estimate on what work needed to be done. Ryan was very patient and knowledgeable and explained to me what & why I needed to repair the brakes. Ryan gave me a written estimate before the repairs were started at a much lower price than the other two repair shops that I had called. And the other two repair shops could not do the work for 2 to 3 days & Auto. Tech. could repair them that day! They have three very qualified & dependable mechanics there daily. They were all very friendly and trustworthy! I will definitely recommend Auto. Tech. to all my friends! And when I need any cars repaired I will take them back to Auto. Tech. They've gained my trust! Thank you Auto. Tech. for the Great job repairing my brakes!
I had my 2006 Jeep at a different shop for a over heating issue. I was quoted over $6000 and told to get rid of the vehicle. I couldn’t believe it, I love the vehicle. I had auto tech take a look at it for a second opinion. Now I have read the reviews they have and went in totally open minded deciding to give the local business a shot. Jeff was who I dealt with. He was pleasant and professional. He (or they) conclusively found the problem, fixed it and my total bill was $731. I have driven the vehicle for a bit now and the problems were eliminated. So from a totally unbiased point of view, I felt that I was treated professionally, my concerns were addressed in a timely manner and the price was reasonable. I think what I was most pleased with though is the time they took to correctly identify the issue and call to explain it to me, asking if I wanted to proceed. I felt the other places I have had things before are in it for the ease of a buck and simply say a blanket statement of failure with no real testing or analysis done. If it is not an easy “money making” repair, the other shops really don’t want it. Auto tech took the time to figure out what the actual issue was. I realize that took some time and effort that may not have been “easy” and fast but they did it. So for that, auto tech, thank you. It’s nice to know I can take my vehicle somewhere and you’ll do what is needed to actually get me an answer whether I like the result or not. I wish more repair shops shared your values on that. Keep up the good work guys
I recently had my brakes fixed by this shop and was impressed by all aspects of the services received. When I initially contacted Auto Tech and provided a summary of my car issues I was given two quotes that represented a simple brake pad replacement to a full brake rebuild. I called around and could not find one other local shop that could match the estimates. The scheduling of the appointment was very easy and the staff were very courteous and proactive in communicating the progress with my repair. Auto Tech informed me that I only needed the brake pads replaced, which was far less cost than getting the brakes completely rebuilt. I appreciated this because I have no vehicle repair knowledge and am at the mercy of the auto shops when it comes to what needs to be done with my car. Auto Tech has gained my confidence and future business.
I've got a 2000 Jeep Cherokee that I've been bringing in for the better part of 6 years. I've had zero issues with their work or their pricing. Jeff has always been upfront with me about the costs and has been flexible with the pickup/payment. There are not a whole lot of places that will allow you to pick up your car on a Sunday after hours and pay on a Monday.
I've recommended them to friends and family over the years and I wouldn't do that if I didn't trust their work
GREAT place. Noticed my car was acting weird so I scheduled a time to take it in. I was greeted with kindness when I dropped my car off in the morning and when I went to pick it up in the evening. I wholeheartedly appreciate the time each employee took to explain to me what was wrong with my car. I was initially nervous having to take my car in for maintenance because I know nothing about cars which some mechanics get annoyed with and brush you off as a naive girl. Never did I feel this way and I'm very glad I took my car to Auto Tech. Jeff was great and very kind with me. Definitely will be back if I ever need more work done. Highly recommend!
I've had multiple visits to East Lansing Auto Tech over the past few months and have had a fantastic experience every time. They've done little jobs like checking batteries and changing air filters free of charge, they've always met their deadlines, and are unfailingly friendly and polite. They also do a great job of explaining their processes so I've never felt misled. My most trusted garage in the Lansing area!
Jeff at Auto Tech was a pleasure to work with. He diagnose the problem with our BMW X3 and I never felt pressured to authorize any additional repairs. They had my car on the road the next day. The prices were as expected. Even after I had another issue a week later, he took a look at my vehicle and diagnosed the issue without charging me any fees for his time.
I've been a faithful customer of Auto Tech since I first moved to the area for college in 2008. When my battery died at a gas station just before a long drive home for Christmas, I asked the tow truck to take me to the nearest open shop, and thank god it was Auto Tech.
My faithful '97 Grand Marquis, who finally had her last ride in 2016, had a lot of troubles over the years, and the friendly staff at Auto Tech always worked with me to get her fixed up as quickly as possible, and always always always worked with me when an unexpected and costly repair caught me in a tough financial spot (which was often, first as a broke college student, and then as an underpaid graduate student).
I can't thank Jeff and his crew enough for the timely, friendly, and accommodating service they've provided over the years. They have my business until I no longer call Lansing home.
Brought my car in for an A/C issue which they said would take 2-4 hours. The Neanderthal at the front desk couldn’t figure out how to reach me via phone so they ended up keeping my car over night without any form of notice. Then, once I picked up my car, after I refused their offer to dig around my car at an hourly rate with no prospect of diagnosing the issue, they returned my car to me in worse off condition than when I delivered it. Not only did the A/C not work, but none of my steering wheel functions work (horn, cruise control function, radio controls). When the issue was addressed they moved me to the back of the line with no guarantee of any quality customer service or hope of addressing their error today. Completely incompetent crew at this shop who don’t deserve your business.
Overall, service was good. Price was fair, and any delays were due to the need to source parts from other places.
One thing to note is that this shop is right next to another shop - East Lansing Auto Pros. I accidentally brought an estimate from the other shop into East Lansing Auto Tech thinking it was all one shop. While this was my fault, I do wish Auto Tech had noted that this wasn't their estimate when I was dropping the car off; they could have easily said that they would beat it and taken my business. It felt a little misleading. Otherwise, good shop.
We have taken 3 of our vehicles here and have been thoroughly impressed with the quality of work that Auto Tech delivers! Not only were the issues resolved , they were fixed in a timely manner and for a reasonable price. It's a good feeling to know that this company is honest and will NOT lie and tell you that things need to be repaired, when they don't. EXCEPTIONAL service!!
A while back I had a minor windshield wiper issue and came here to have it fixed. They replaced the necessary part. Shortly thereafter that part broke down. Despite being a new part installed by them just recently, they made me pay for the replacement. I've sinced moved away and had the same issue again. A competent repair shop just showed me the damage done by incompetent, rushed installation on both occasions.
Not only were their repairs more harmful to my vehicle then helpful, their service was abrasive and rude. I had posted a negative review when their first repair job proved to be carelessly performed. When I tried to have the part replaced they accosted me in their main lobby with rude, offensive remarks and demanded I remove the review before they fixed it. I did, and was still charged exorbitantly for the repair that was only necessary due to their incompetence.
I am reinstating my bad review with more certainty than ever. NEVER give your business to this shady, underhanded organization.
These guys did a great job! I have a 2014 Fiat and finding a place to work on it isn't easy, but these fellas were certainly a hidden gem! Fixed a thermostat for half the price a dealership estimated and got me back on the road with confidence. Couldn't recommend more.
****Take note that the number listed for the business is a mobile phone, so you can text if they don't pick up! Had a bit of trouble getting a hold of them until I figured this out ****
I had a great experience at this place. My car had work done here several times. Brakes, window motors, oil changes, tire rotations, ect. With my car, the unexpected always happen at a time that I couldn't afford it to financially. But this place have great prices for the parts and labor. The customer service is always great and they get your car in and out in a timely fashion. That's why I keep coming back. I Definitely RECOMMEND Auto Tech!
I would not just say 5 out of 5 stars for no reason! I have taken my car in on last minute notice and they have always been able to help me without any problems! Having to get your car serviced is probably one of the most nerve racking things but not with Autotech. All of the staff are knowledgeable and happy to help even if its just an oil change or getting an opinion about a check engine soon light.
Been going here for years. On several occasions I’ve gotten second opinions from them after the dealership came back with an outrageous “problem” or repair estimate, and they’ve diagnosed something much cheaper (wiring versus a new fuel pump) or the same diagnosis with a drastically cheaper estimate. When I brought my F-150 in for a spark plug change (which Courtesy had charged more than twice their estimate years before when I’d first had them changed), they showed me the old plugs, and wouldn’t you know it: Courtesy had only replaced the 4 bad plugs and left the others. Of course they charged me for a full swap. This shop won’t rip you off loke the dealerships, and they’re fantastic with maintaining older vehicles. Check them out if you need a new mechanic, or next time you get an estimate that seems fishy. They’ll treat you right.
Here is the story, I gave my car to auto tech for full body paint job, the deal was $3500 and a work expand of 1 week. But after a week, the job wasn't done because "the paint wasn't good", and needed to repaint, then they charged me $3000 to buy new paint. I didn't want to, but wanted to get my car back ASAP, I paid. Another week after, the car was still not finished, so I went to the shop the check the process, but there was nobody for us, the garage was locked, I didn't even see my car. So I called them, I was very angry, and they apologized and promised to give a discount of $500, and fill up my tank. I was so mad that I put some reviews online, guess what, they called me and asked to remove them! And the attitude was NOT good! Another week after that, I finally got my car back. Since they promised to give me discounts, I went to do a spoiler installation there, after the should-be-finished-in-a-hour-but-took-two-days job was done, they suddenly asked me to "clear the balance of $500"!! Because they thought they were "losing money"!!Plus, in the whole process, the communication was so poor, I made most of the calls to ask what was going on with my car. I said about twice in my call that "Maybe I should call police or consult with a lawyer", they were like, "you go ahead and do that, I don't care! Nobody threatens me like that!" Well, if they have done nothing wrong, why would calling police considered a threat? I talked to a lawyer today, it was a shame that I wasn't prepared for a legal case and didn't have enough paperwork which they should provide. So I had no choice but to pay that $500, because I can't let them keep my car any longer, though it has been another 4 days since everything was done on my car. Anyway, this may be the worst experience since I went to college. (Hope they don't call me and ask me to remove this review this time)
My girlfriend was having some body work done here after someone hit her in a parking lot and drove off. These guys not only gave her the lowest quote for what she needed done out of all the body shops in Lansing, but also paid half of her deductible on top of that.
I drove my girlfriend to pick up her car after they were done - it looked flawless. In addition, I had a quick question about an air filter replacement as I was going to try to do it myself (I know nothing about cars), and the employee at the front desk pulled my car into the garage and replaced it on the spot free of charge.
After being totally ripped off by multiple other car shops in Lansing, I will be giving these guys all my business from now on. Can't beat 'em.
2007 Honda CRV, ..getting ready to turn 345,000 miles and working towards 400,000. This is much of a celebration for them was it is for me. I've been taking my Honda, and other vehicles, to Auto Tech from day one for any and all repairs. Their service is outstanding, more than fair, and extremely reliable. They won't sell you anything that you don't need and willing to work with you on any issues that might come along. If you think that you have had a bad experience at Auto Tech, I very strongly suggest that you return and give them another opportunity to help you with you dissatisfaction.
Ive used Auto Tech for well over the last 13yrs. Whenever I had an issue with any car I had, I was able to bring it in and get it fixed. Jeff and staff have always been kind, prompt, and fair and have taken care of friends and family I have sent their way for business as well. Im a bit disappointed though as I have called several times, and drove by the shop and saw no one there or answers the phone. Have they changed numbers? Have they moved?
A year ago I moved to East Lansing without having a solid mechanic to go to in the area. Over the winter, my 2000 Lincoln LS started overheating like crazy, so I took it to a couple of mechanics that are very close to this place. Both places told me I needed things done (including a water pump and a radiator flush), but neither fixed the problem. Eventually they told me that it was a blown head gasket (aka the car is glorified scrap). So a few months later I got a Volvo, but kept the Lincoln to see what I could get for it. When I took my Volvo in for an oil change at Auto Tech, I had a discussion with one of the guys there about the Lincoln situation, and he asked me to bring it in. Turns out, all the problem was was the car being bled correctly. These guys took care of it for me in a half hour at NO CHARGE. It's amazing how two other mechanics couldn't figure out how to bleed a coolant system correctly, could have saved me a lot of my money and time buying a second car. It just goes to show how hard it can be to find a trusty mechanic, thankfully I found these guys!
We have had incredible service with the East Lansing Auto Tech. Ryan does phenomenal customer service. We trust them, and have always felt they have dealt honestly with us. They replaced our van brakes a few months ago. The brakes squeaked for several months afterwards, and Ryan replaced them for us at no charge. We recommend this place to everyone in Lansing we know!
Our 2004 3.5L Concorde with just over 100k miles blew a head gasket and needed to be replaced. We got the car repaired here. That was that a mistake. Before the head gasket issue, there were no other issues with the vehicle. After $2000, we got the car back 'fixed', it had many issues. Check engine light always on, the AC did not work, and the car over heated easily. We took the car back about the AC and check engine light. They checked the error code and its an issue with the thermostat. We had them replace the thermostat for free, but it did not fix the check engine light. We were told this is now normal to have the light always on, and wanted to charge us to fix the AC. We declined the AC repair since we were fed up with their sub-par service. We then drove back to our hometown in Traverse City and had the AC fixed for WAY less than they wanted to charge. This was in the summer of 2012. Now in 2014, our car would no longer run correctly, it would stall out and run very rough. We since moved back to Traverse City where I know great mechanics. Turns out that 'AutoTech' put in the thermostat backwards! Guess what AutoTech, when the check engine light is on, its not normal. Because the thermostat was in backwards for almost two years, it basically ruined the engine, and was told it could be a bad head gasket! WTF! We traded in the car for a new one from a dealer. AutoTech basically ruined our car and took thousands of dollars from us. I would not trust these guys with anything more than basic maintenance for your car.
I had a problem with my Jeep Hood and put off taking it in anywhere for the longest time because I thought it would be a expensive and long fix. I finally made time to have it looked at and brought it here and they took time out of a busy Friday to take a look a look at my Jeep. After looking at it, they diagnosed the problem and told me it would be much faster than I thought, then they fixed the problem and got me in and out very very quickly for a much lower price than I anticipated. They were incredibly friendly and helpful and gave me some tips to help prevent the problem that arose with my car!
Brought my car in for an alignment and apparently they have to send it out elsewhere for that service. They didn't mention that on the phone but whatever no big deal. He puts my car up on the lift and a few minutes later comes into the waiting area and tells me I need two new tie rods. I suspected that I was being lied to so the next day I took my car into a shop in Lansing where a buddy of mine works. He put it up on the lift and said I absolutely did not need new tie rods. I guess that they probably stood to make little to no money on the alignment so they were trying to find a way to gouge me a little bit elsewhere. The stupidest thing about it is what a shortsighted move it was on their part. I live pretty close to the shop and I was a potential lifelong customer and instead I'll never go back over $160
They failed to install locking washer on my u joint on driveshaft. Traveling on highway when it let go 4 days later. Aside from sheer terror of that, owner Jeff made me sue him to get it fixed. I won in court a year later. So unless you have a couple grand to waste, Do NOT use them. They do not accept responsibility for their work and Customer service is a lost concept here.
Corey brought a vehicle in for an alignment, left it for 5 days ignored multiple calls to pick their customer's car up. After he was told that the frame was bent beyond specifications, he complained and threatened to write bad reviews on google if we charged for our work authorized. Our tech worked on this vehicle for almost an hour. It is not our fault that they cannot give us a alignable car. Then he got 5 friends to write lies about us in the form of google reivews. I ask you, does this sound like someone that you want to do business with. What if there is a warranty issue or even a problem. This business has shown that they are not to be trusted.
Unprofessional to say the least. I would give 0 stars if that was an option. I took my car in to have some body work done. I also needed my drl light fixed. I told them this three times ( when I called to make the appt, when I dropped the car off, and when they called with the price). The light was not fixed. I called back to set another appt. , it was never mentioned to me that it would be a several hour job til I arrived ( I live in downtown Lansing, so this is not a short commute). I made a new appt. it was also never mentioned that this would be a part they had to order. So again I drove out there, dropped the car off just to get a call saying they would have to order the part and they would call me Monday ( this day was Saturday). It is now a week after they said they would call. I never received a call, and I will be going somewhere else to pay for the same work again!!!!
