Hated there communication with me! I called them told them what was wrong they told me most likely would get fixed within a week, get it here by this day which i did. Then it took almost 2 full days to diagnose it which resulted ordering parts on a Friday then it did not get there by Wednesday middle afternoon. Called late on Thursday to see if it was almost done, told me most likely would be done ending of day. But I called noon on Friday to see where it was and they were in the same position on it when I called on Thursday. Then it was supposed to be done and ready before ending of day on Friday, but resulted in me picking up early afternoon on Tuesday because Monday ended up with something being wrong with the fix so they had to take the transmission apart. 2 weeks total for a torque converter replacement and a couple grand later.
After 2 full service dealerships tried and failed to fix my trailer brake system issue, these guys had the problem fixed in under 2hrs and at decent price. Very happy with Kurt and his guys.
I had my vehicle towed here based on a friends recommendation. It is an older gm pick up truck. Turns out it needed an engine. They were able to locate a used engine for me at a very reasonable price. The labor was reasonable as well. The technician was very good and paid close attention to detail. This wasn't just a motor swap, he fixed anything that he found wrong or warn, took time to fix wire harnesses and swapped over my new starter. I am very satisfied with the service I received. Mark in the front office was excellent and completely transparent. Excellent communication. I would highly recommend Swift Motors for any mechanical work.
Went in for a check engine light ford escape Thursday. They called Friday at noon said it was a oxygen sensor and was done. It was warranty work. They brought my suv out and said I was good to go. Happy with work and time it took.
Had my car brought in, they told me my alternator and breaks needed to be done. Gave me a quote of $688, I said I use a warranty and to see if that covers any of it. They called, told me it doesn’t. I said okay, go ahead. It has to be done, so I will pay the $688 out of pocket. They fix my car and call me. Suddenly it’s $1327.00 they never called me to tell me a price change. Never told me they were fixing anything else. They tell me I agreed to this price. I know I didn’t. Multiple people were in the room with me while the call was on speaker. I did not agree. They yell at me over the phone. Tell me to get a lawyer or pay the amount. I say lol okay, I will. I get in contact with who I need to, and suddenly they call back. They’re going to take the parts off, put mine back on, and not charge me anything. They still swear I agreed. I know for a fact I didn’t. I am standing on business. I am NOT a liar. I have it all written out because I needed to know the amount for my banking. He says he has me on recording saying I agreed to the new price. I ask to hear it. He just speaks over me the whole time. So I say SIR I would like to hear it. Basically there is no recording because I did not agree to that price and dude knows it. He’s a bully and isn’t used to not getting what he wants. So I will be picking my car up to get it towed somewhere else. Don’t go there. Especially if you’re a woman. They’ll try to walk all over you, speak over you, yell at you over the phone. Not worth it. Can’t wait to hear that “recording.” Though, lol.
I went here yesterday to see what used cars were available as I have bought 2 cheaper cars from them in the past one for $500 & one for $800 that only needed a little bit of work. Only went there to begin with because my cousin is married to the owners daughter. However, the only car they had available was a older year Ford Focus for $1500. When I said it was out of my price range the owner then proceeded to say "$1500?? Wow! Well good luck!" I had cash in hand but I don't know anyone in their right mind who would pay that much for one of those. He was rude the last 2 times I bought cars, but gave him the benefit of the doubt. I can see why my dad continuously declined his offer to come work for him. What a joke of a business.
Honest reliable auto repair. Family owned and operated. Kurt, Mark and the crew are a great bunch of people and they go the extra mile to make sure the job is done right.
Scammed out of $95 diagnosis fee. They told me they’d diagnose my vehicle and instead of doing a full diagnostic they plugged in the auto zone machine and told me alter it was bad when it wasn’t. No underbody check, no engine or trans check, nothing! Then threatened to shoot me if I didn’t leave.
They take care of their customers. Had an issue with my civic not starting. Thought it was a fuel pump but ended up being a mass air sensor needed to be cleaned. Will return to them for future business
They came and towed my mom’s camper because it was called in as abandoned. Wouldn’t release it back by showing a bill of sale (just bought it not even 12 hours before it was towed). With the amount that they are charging to get it back is way more than what the camper is worth. Now they won’t even let her retrieve a few belongings that was on the camper. This place is a joke!!
We purchased a vehicle due to me being trimester 3 w Hyperemesis Gravidarum and GD w ongoing nausea in intense summer heat driving 45 minutes to and from work for 12 hours shifts in a very old truck w no working ac. We made sure we had a good warranty on our new SUV so new baby wouldn't have to endure the heat. After couple month w the new SUV ironically the AC quit working. We immediately acted on the warrantee which covered all ac parts and labor. Our dealership works w Swift motors and told us to take it there. They diagnosed it as a faulty rear a/c line leak and they would order the part. After waiting a month I contacted to figure out what was going on and they stated it was on the way. After 2 months of waiting and multiple contacts for updates I was told it was backordered earlier but was on its way and in Chicago on its way there. After 3 months and the part that was supposedly in Chicago got lost and we're told there is nothing they could do if they can't get their hands on the parts. So we gave up on them and contacted Hyundai in Lansing and found out they actually had the part in stock and would fix it for whatever Swift quoted and honor what the warranty company was going to pay. I contacted the warranty company informed them of the issues with Swift motors and what Hyundai had said but they asked me to contact Swift and work with them since everything has been processed through them. I contacted Swift informed them and they were surprised but said bring car up and they will have the part next day. Well, all of a sudden every excuse came up...they couldn't get the vehicle in, it was misdiagnosed, etc . Etc. Mind you we have to work w our dealership and the warranty company to make any changes etc. My husband repeatedly called, took the car in several times, and no matter what they couldn't fix it. Then they suddenly couldn't get it scheduled in and the warranty company didn't want to approve for Hyundai to fix it after all this mess and time. We were still well under miles almost a year later and this dealership still refused to fix was aware warranty miles/time would run out and literally refused to fix it. Our dealership where we got the vehicle couldn't get them to act on it either. So after a long battle w HG, a new infant to care for, and the now added stress of 2 of my children riding in a hot car for yet another summer, we tried to fight this another year since promise to fix was under original miles and warranty to no avail. Then my child turned 2 w feeding issues. Long story short she ended up w a GT and enteral feedings. So we need to be careful of what makes her nauseous like tube feeding around times in the heat. She is ordered 5 of these feedings a day, so how do we manage this? Meanwhile, Swift has been aware of the reason for this vehicle, warranty terms, and the undue physical, emotional, and mental, and financial stress put on my family. Yet, we haven't received so much as an apology.
Absolute joke. Called prior to bringing my vehicle there to get an estimated time and price of how long it should take, got there at 8am when they open on Friday and they said my car should be finished around noon. 6pm is when they close and I had only one update at 5pm that “it’s halfway through”, so I called at 6pm for an update and now they’re are saying Monday morning bc they’re closed for the weekend so I’ll probably get charged extra for having it there. I already had the parts order all they had to do is replace it. This is my second time going there and them taking extremely long. I talk to who I believe is the owner, he seemed nice when I met him, but the older man at the counter is super rude. Would not recommend.
The older gentleman is extremely rude. Definitely needs a lesson in respect for towards his customers. Younger gentleman is very kind and very professional. But got the job done. I would never go to a place with a lack of respect regardless of how well or fast the service is. Ever again. People like him makes me wish I never moved here.
I'd give this place a below zero rating if I could. Worst service and repairs in history. They couldn't care less if they get it right - and if you confront them, they'll put the blame on you for their shoddy repairs. They don't deserve to stay in business. That being said, they do have a few mechanics who care about their customers and go the extra mile. Their talents are wasted in this slipshod place.
I called last week because my extended warranty company recommended them. They told me to come in today Monday morning and when I show up the guy behind the desk says we can’t even look at your car today I said can I make an appointment for when you can (after explaining I was told to come today) he says no we don’t make appointments. I could leave my car and they could get to it in the next two weeks….the worst customer service and business plan I have ever saw. How do you do business without appointments? I would never recommend this place or do business here ever again! Thanks for nothing Swift motors! Called another place and they can get me a quote and a time frame by end of day….that’s how you do business!!! The question below asks if I used this service, they wouldn’t let me lol, but what a blessing they didn’t!!!
I pulled into this business today in order to turn around and go back the opposite direction. It is a busy area and I did not see that they had multiple signs stating “no u turn” until after I had already pulled in. As I was trying to pull out the owner came running out to my vehicle and began to curse and yell at me. I explained to him I was sorry(3x), didn’t see the sign, and had never done it before. He continued to curse and yell even after I explained I had my two young children in the back seat of the car. He stated he didn’t care. I finally got frustrated and yelled goodbye rolling up my window to pull out. He then decided to KICK my car. If this is the way this guy handles problems I can’t imagine he is a good organization to do business with. I understand his frustration with me using his lott to turn around, but after apologizing and explaining ..his behavior was unwarranted. I would suggest staying away from this man and give your business to someone more level headed.
Had my car serviced here. Was treated very well. They were patient with me asking questions. They went above and beyond to make sure I was satisfied with the work that was done. I will be going back if future service on any of my vehicles is needed.
Stay clear of this place. They target the poor put them in a car that causes more problems than if a person were to just take a bus. I get as is and that’s what you stand by. But what about the moral clause? A person give you their hard earned money in the expectation of at lease being able to drive for a few months with no issue. But to have an engine go out after sinking a ton of money in other repairs. This is not good business.
I started going there because I was very unhappy with the place I was using. They do a great job! Old car and this is my second service. I am due for another one next week. Nice people. Money is tight and they tell me what has to be done and what can wait a bit. I am happy with them!
Got my vehicle fixed here due to them working with my claims company (my car is so new so the fix was under warranty). I got a call the following day saying my car was fixed so I went to pick my vehicle up. My car did not even make it home and the same issue happened, except worse this time. Now my car will barely even start. Clearly the issue was not fixed. Glad I did not have my 18 month old son with me when my car would not run and was smoking due to something that should have been fixed.
We were driving home from Christmas dinner and we suddenly lost the entire front wheel while traveling at 75 an hour. We luckily made it to the shoulder the road safely. While trapped on the side of a very busy highway, Brian showed up before our scheduled wait time. He immediately ensured the safety of my girlfriend and I...AND our little French Bulldog....he saw that we were both really shaken up and he very calmly instructed us to get out of the vehicle on the passengers side to avoid getting struck by oncoming traffic. He assessed the situation, professionally explained what the process of towing our vehicle and then very efficiently and carefully pulled our disabled vehicle onto the back of his truck! With temps below freezing...Brian saw that my girlfriend was inadequately dressed to be in that type of weather and insisted that she and our little puppy go get into his truck where it was warm and safe. He drove us to the service center, engaging us in very polite and genuine friendly conversation. He dropped our vehicle at the service center and ensured that we had reliable transportation back to our home. Brian deserves 5 stars and a huge pat on the back...he went above and beyond just a tow truck service call. THANKS BUDDY!! We will definitely recommend Swift towing to all our friends and family!
This must be what it feels like to have your pocket picked. They deliberately omitted certain charges when they gave me the quote over the phone knowing full well I wouldn't have agreed to pay 75$ for a headlight bulb to be replaced along with other work they were doing. (Its a 10$ part and requires no tools to replace on my truck, it takes seconds). He made it sound like a courtesy since I was spending several hundred dollars for another repair. That's on me, I should have asked. I looked at the invoice when it was time to pay. I asked him to justify the 75$ charge for something that takes less than a minute to replace and all he said was "you agreed to the quote over the phone". I said I didn't want to pay for that, I even took the bulb out a tried to give it back to him (took 15 seconds to take out)He said again "you agreed to the quote over the phone". I asked him if they were willing to sacrifice any future business from me over a disputed 75$, and his coworker standing behind him said "yup". This is a typical seedy garage that gives a bad rap to honest mechanics out there. I hope to find one someday. These guys are unethical, try someone else
I would give them zero stars if I could. The guy arrived here and was rude to begin with. He then tried to hook up our truck from the back and dented the back bumper. He literally asked us (my boss and I) if we could crawl under and take off the dryshaft for him, because he didn't want to get wet. When we asked if he could hook it up from the front he said, " it isn't as easy as it looks". When he finally hooked up the truck, he didn't even come into the office. We gave them specific directions to call us to get a credit card when they were done and instead they made our mechanic pay for it... Did I mention that when he was backing up at our mechanics house he hit his garage and blew out our new tire that we just had put on about a week ago!!! We called the office and they won't warranty the tire and they won't credit us back for the awful tow service, even though we have pictures of the damage and camera footage of the idiot hooking up the truck incorrectly!!! I would not recommend them to anyone. STAY AWAY!!!
Called for a tow on a Tuesday afternoon was quoted an hour wait. Received an automated call that my driver will be there in 5 minutes about 10 minutes after the quoted time. Now an hour and 15 minutes in to it, I called the dispatcher and he told me the driver was only five minutes away. 30 minutes later I called back because the driver had still not shown. I was told that he was delayed on his last trip. He would be there in 5 minutes. Then received a phone call from the driver saying he would be there in 10 minutes. So my 1 hour quote turn into a two-hour wait for a toe that was 1.4 miles. possibly the worst quote time completion and dedication I've ever seen. I understand if you're busy and I need to wait but don't tell me 5 minutes and then take 45. If given the choice of tow company I would never use Swift Towing again, because Swift is the last thing that this tow company is.
My BMW had dropped the driveshaft one afternoon. I made a call to Swift Towing and they will have my car within 20 minutes. You guys were really courteous and took the real concerned about traveling with my car safely. I appreciate Swift and they will continue to get my business.
When I called Swift Towing to help get my car out of the ditch during the last snow storm, the owner responded to my call himself and he was SO friendly, and courteous. He was patient with me and made sure my car was towed securely and I felt alot better about my car getting to the repair shop and he made sure I understood what to expect. GREAT CUSTOMER SERVICE!!!
These guys are amazing. I would recommend them to anyone. Prices are always fair and they are always very prompt. Drivers are courteous and professional, and Kurt, the owner is always friendly. He is always willing to go above and beyond. Thanks Swift Towing for all of your help ALWAYS!!
I've have a few vehicles and a few drivers. Unfortunately stuff happens. Swift to the rescue every time. One thing I will say is that their prices are reasonable, every driver is different and I think it's pretty much up to them how to charge you. So hopefully you get a driver on a slow day in a good mood. Either way I would still call them because they are honest about their arrival times and have never left me stranded.
