The service is terrible. Shroyer’s has a rule posted in large print stating that documents (registration, title, and license) must be provided before a vehicle can be released, with no exceptions.
However, they don't follow this rule!!! Our damaged car was at Schroyer’s, and we arranged for another towing company to pick it up. The towing driver arrived earlier than we did and was allowed to take the car without any of the required documents, even though we had them. When we arrived, the car had already been released, we then had additional difficulties obtaining the check.
If Shroyer’s had informed the towing company that the owner needed to be present and provide the documents, this situation could have been avoided. Instead, they seemed to care only about receiving the check. Once the payment was taken, the car was released, and that was it.
On top of that, the way they speak to customers and handle service is simply awful.
Needed a rim for Ford Flex 2015. To replace one bent on rear! New 325.00 looked for sources all over the internet for used. Found Stroyer with a rim and made call-email- Gentleman very courteous and knowledgeable explaining price shipping fee etc and how to make sale on line!
Made the purchase and 48 hours later it arrived at door boxed (did not expect that service) 11 days before Christmas!
Thank you for excellent customer service!
Recently purchased HV Battery for one of my hybrid vehicles from these guys, went 4 hours out of my way for one of the riskiest parts to buy on a used market. I was pleasantly surprised by the turn around, they promised a couple of days to get the part out, instead it took 2 hours and I got the call back from Curtis saying it’s ready, excellent work, never mind the fact that the battery was much better priced and in an ideal condition, and most importantly work perfectly! Thanks again!
We had to get rid of a car and they were able to quote us over the phone. Within an hour we left the car with them and a check in our hands! The staff was helpful and the experience was efficient and incredibly positive! We are very grateful this was an option in our community. Thank you Shroyer's!!
I love Shroyers. They've been my #1 go to for parts for years. They have a lot of parts @ a fraction of the price of buying from traditional automotive stores. I've gotten pretty lucky finding the parts I've needed too. Once in a while they don't have whatever I happen to be calling about but more so than not - I call, they check & just like that I can run & grab what I need. A few times they called the place in North Lansing towards Dewitt & found the parts I needed when they didn't have them there. Super glad I know about this place & the guys up front are super helpful. If there's any girls (I just haven't met you but I'm sure you're great too) I think one of the guys I remember is Dusty? Definitely good place to keep in mind!
I received a used hood for my 2000 Jeep Wrangler TJ yesterday from Shroyer's Auto Parts in Lansing, MI that I had purchased on Ebay. The hood was securely enclosed in a palett & great boxing and arrived in excellent shape. The condition was as described, several small dents and a shallow low area that is barely noticeable and the same paint as my Jeep, Patriot Blue. An excellent purchase. I am very satisfied. Berry
I needed to part with my 2002 Ford Explorer that quit running and was just sitting in the yard. I called Shroyer's and they helped me get it out of the yard and bought it to use for parts before it is scrapped. I worked with Patrick, Tyler, and Curtis. They were all very nice and professional. Great service!!!
Also, if you are in need of any specialized towing, I highly recommend Tyler. If he can not do it, it can't be done. Thank you!
Bought an engine from Chris for my 2009 Ford Escape. Couldn't be happier with my purchase and experience. He was extremely professional on the phone and in person. His customer service was excellent. When I arrived, he showed me the engine and helped load it into my truck. Very polite and helpful. Got the engine installed and it runs great!! So glad I came here and got what I needed. Shout out to Chris for all his help! Thank you so much. Highly recommend.
Had the pleasure of dealing with a gentleman named Chris w exceptional service, very patient searched for the best possible product over the course of at least an hour. highly recommend Customer service is everythand after dealing with multiple salvage yards chris was by far the best
Went in to see if they had a rearview mirror for my '09 ford focus I could use. They said they would check, took down my number and said they would call. They never called back. The employee behind the counter was very disinterested, and did not seem to want to help me with anything. It was as if I was inconveniencing him by providing him business. Not a good company IMHO
Let’s be honest. Nobody wants to have their car towed or pay an arm an a leg to have it done. But if you absolutely have to get it done. Call these guys. Ron(Rod)? took good care of us and even made us laugh in a stressful situation. The cost was not too bad, and he even helped us diagnose the car issue and recommended a couple reputable shops to get the work done!
These guys are Great 5 stars! Showed up late from out of town. Part was ready to go. And exactly as described. Also went out and got a different part for me on the spot near close. Excellent Staff that goes above and beyond to make sure the customer is satisfied. Good Service. Good Parts. Good People. Don't get that a lot these days. Have to right a review when it happens. Let em know you appreciate the hard work and great customer service.
Got an overpriced quote for a drivers seat and a floor liner out of a van but I agreed as I needed it. They told me they would have it ready the next day and would call me. 2 hours later I have my drivers seat and liner ripped out and new ones from a different place installed in my van. No phone call next day. It would have taken them 10 minutes to rip 3 seats out and pull a liner up. Guy at counter seemed glum, no response when I told him to have a good day. Never again will I attempt to give this place any business. Go to Cats if you want good service and fair priced parts
Me and my grandfather came by last week to sell some of our scrap and the workers there were really nice and willing to help! Specifically a guy name Jeremy, he was super helpful and willing to point the way when asking for directions on where to go to finish up the paperwork. Will recommend this place to anyone in need of buying or selling parts!
Helpful staff. Obscure part in stock & already pulled for similar price than a "u pull" scenario. Verified part by part # & appearance prior to purchase and had bolts, wire harness, etc still w/ part saving me a bit of cash and avoiding hassle on install. Great staff, easy to get to from Mason, Holt, Eaton Rapids, South or West Lansing. If u need to do a quick fix for your car, wife's car, kid's car go here first.
STAY AWAY! They will extort you. They were extremely rude and unhelpful. Not professional, made snarky comments its a racket that benefits the city and themselves my situation with them was so bad I'm forced to contact the BBB and file a complaint with the attorney general. Just a warning I'm out a lot of money because I was not Informed until 12 days after they picked up vehicle the whole time it was racking up storage fees, $35 a day but you know, consumers have no rights
Locked my keys in my car, thought I was a prank call, refused to bring anyone out to help me. I explained to them I had called the police but they don't carry the tools anymore to help me and my triple A membership expired so I wasn't able to get road side assistance. Steve was very rude and refused to send help my way because he thought I was a prank call, after I explained my dilemma and how long I had been on hold for them he still refused to send them out. I finally was led to call the north side towing company who were there in under 10 minutes. I would not recommend calling this company as they will think you are a prank call and I would recommend north side because they will send someone in a hurry to help you. I wouldn't recommend this company to anyone as they will not trust you or help you in this case. Will be trying to contact corporate later to find out why I was refused service.
This is probably the most interesting store in Lansing. Shroyer's buys Lansings cast offs, sorts the good more interesting items out and then recycles the rest. Large assortment of interesting items laid out on the ground "garage sale" style and priced dirt cheap. Constantly changing inventory moves quick due to low pricing. If you see something you may want you better get it right then cuz someone else (me) might snatch it out of there by time you get back there.
HORRIBLE!! Purchased a transmission with 70k miles with a 90 day warranty. They did not tag the transmission to say "NO FILTER" nor did they send warranty papers, which is standard business practice. My technician who has over 20 years experience and is Certified and who current works at a well known dealership installed the transmission. Transmission would not go in gear. Talked to Shroyer and they told him to install a filter. After doing so the transmission worked for a little over a month and now transmission doesn't work. A conference call took place with me, my technician and Cody 1st conversation was yes it should've been tagged per THEIR transmission guy and Cody. Cody was helpful but couldn't make a decision though he knew and acknowledged that there was no tag. Also was stated by Cody was his manager is the one who tags and ships the transmissions. The manager denied the refund knowing it was his fault that he did not properly tag the transmission and everyone that participates in the inspection processed has stated that it was NOT tagged!! So now I'm out of over $1,000 with the cost of transmission, shipping and my technician installing it!! Not to add I have to pay him again to put another transmission!! I AM SO SICK OF THE LACK OF INTEGRITY OF THESE LACK LUSTER BUSINESSES!! MOST OF US WORK HARD FOR OUR MONEY TO PROVIDE FOR OUR FAMILIES AND DON'T HAVE MONEY TO THROW AWAY BECAUSE YOU MR MANAGER DIDN'T DO YOUR JOB AND REFUSED TO FIX YOUR MISTAKE!!
Harriet was the person I spoke with and this counted as the second time. I had simply called to obtain some information and you would have think we had been mortal enemies for life. I understand if she has to deal with stressful situations however this was not one of them and this was the worst representation of a company I have been involved in that I remeber. I however can say it presents me with a great opportunity to deliver amazing news. I hope you are as excited as I am.
Had my first flat tire this morning on the way to work. Called Shroyers and Matt came removed the damaged tire and changed it to my donut. Had me on the road in no time. Awesome customer service. Very nice young man.
Had a very good experience with Shroyer. DT? The driver was very knowledgeable and helpful. The arrival time was a bit long but this was Labor day weekend so understandable.
Will use them again if ever the need arises.
I am always able to call and find what I need. Shroyer Auto Parts is also willing to get some new parts. The manager has always been respectful with me. You don't even need to be present in the store to for them to figure out what part you are looking for.
Horrible customer service in fact the worst in Lansing so disrespectful. The little old man with brown/gray hair and glasses in the towing dept. Is so disrespectful its crazy on several occasions I have had to deal with him. Every time worse than the last they will argue with u call u a lier he thinks he knows everything and that his s**t don't stink and It obviously wears off on other employees cause they all act like that a little I really don't know how they are still getting business I wish I would have read a few of these reviews so I wouldn't have dealt with them next time I am in need of towing service I will request "anyone but shroyers" in fact I would give my car away before I gave them any business.not to mention they nickel and dime you. Any service they offer u can find cheaper better and closer. I would imagine all of there positive reviews are from friends and family of the business or they payed people off. The only way you will have a good exspirence from shroyers is by not having one at all please BEWARE of shroyers
Michiganders
I heard the manager JP call my boss a "DICK" over the phone. We just ordered a part, they gave us a price and then called back and told us to change our google review. Who begs for good reviews when there service sucks? We have had many issues with them calling us back within a timely manner, If you want us to change our review, maybe have better customer service. And he might want to watch his mouth telephone tough guy over there. I would never employ someone that called a customer a DICK.
I've called Shroyers twice in the last couple years for towing. They had the flatbed my vehicles required. They showed up quickly, performed professionally and charged fairly. I keep them as a contact in my phone and they would always be my first call for a tow in the Lansing area.
I've bought used parts from them a few times. They were helpful and priced right.
The customer service at this place is a joke. The employees are rude. Called for 4 days trying to get a couple parts even had to waist gas and go out to location because they said they needed some info off car to find out I did not need to go ther, never received a call back about my order. Called back 7 times, same rude attitude over phone. So I called Cat's Part-S-Mart Plus Auto and they where polite and helpful. Plus parts where better priced. Stay clear of Shroyer Auto Parts, unless you enjoy waisting time and enjoy being treated like crap.
If I was able to give a lower score i would. I feel as though one star is giving them to much credit. If you are in a hurry do not go here. I walked in the front door and it took over 20 minutes and me tracking down the manager to get any sort of service. They had already taken my metal and sent me to the wrong place which i double checked what he meant. So i decided I will not do buisness with them now or in the future. I felt very disrespected by the staff. the only person that i have any sort of respect for is the manager himself as he was respectful the entire time. However his employees were not.
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