I have always found Auto Surgeon to be reliable, trustworthy, and economical. Excellent service, friendly staff. Will continue to use them for my auto maintenance needs.
Summary: Very professional and friendly staff. This place will do any and all jobs, but at a premium, almost double what decent mom and pop shops (e.g. B Randalls right up the street) are charging. I imagine Auto Surgeon has higher overhead costs that are being passed on to the customer (google sponsorship, fancy website and quote interfaces, insurance, warranties, etc.). If money is not an issue for you, this place will meet all your needs. Price comparisons are below. Car is a 2012 Mazda3
Auto Surgeon charged $172 (labor hour) for a very thorough inspection. Quoted $745 for a wheeling bearing replacement, $780 for a control arm replacement with alignment. Quality mom and pop shop, right up the street, charged $398 and $527 respectively. Mom and pop shop did not charge to inspect. When Auto Surgeon quoted me $5000+ for other recommended services (coolant flush -$257, brake fluid flush -$221, transmission flush- $436, fuel clean service - $286, spark plug replacement - $545, serpentine belt and tensioner replacement - $540, front and rear struts & shocks - $1736, and other services) I ran the other way. I cringe that I let my wife bring her car here a few months ago. She paid over $1000, only for the original problem/complaint to not have been fixed until it was brought back in and an additional payment made. But hey, they gave her a coupon for a free oil change.
I am not affiliated with any shop. Just trying to help my fellow Lansing community out and encourage fair pricing. Do your own research; see what is a fair price for any service you get or how complicated (bearings, struts, shocks, control arms, alignments) or simple (brakes, oil change, belts, tensioners, spark plugs, starters, alternators) some services are. If you do any work yourself, make sure to use a torque wrench (at least for the tire lugnuts; you don't want a tire popping off on the expressway because lugnuts were too loose) and google your exact car specs. I have saved thousands over the years.
Repaired my idler pully and serp. belt just fine but only after trying to upsell me an additional $3,500 for a repair that only actually cost around $250. Safe to say I am very disappointed in there attempt to take advantage of a college age female. Just be aware and know what you are sending your car in for so that you do not pay for additional things you do not need. Also make sure to check in on your vehicle, they failed to call me to notify me that my repairs had been finished. I understand mistakes get made, however this felt like a bit of an oversight.
Very professional. Set up my appointment online and really appreciated that convenience and when I arrived, my appointment was already noted and I was expected. Waite time was reasonable and accommodating.
Very friendly staff. I was pleased that the shop was very familiar with Ford Rangers. I was pleasantly surprised at the level of detail the shop provided to me when going over my Ranger. Not only did they quickly identify and repair the issue with the ignition system, they provided the most detailed and printable sheet that identified other areas of concern around the vehicle. I really like that.
Car was handled wonderfully and ran great afterward they replaced. All around great service!!! They even offered a service to give me and my wife a ride home and back to get the vehicle very impressed!
My van wouldn't start. They found corrosion on the battery terminals and fixed it for a fair price. They also found many other issues on my 215,000 mile, rusty, 18 year old van. I don't want to invest a lot but safety is important. Kim pointed out the safety issues to keep an eye on. Just what I need.
I just wish she had pointed out that it was time for an oil change. The engine still runs great which I attribute to regular oil changes.
Service was awesome and very friendly. The only problem if you want to call it that was the fact, i didn't know that you folks aren't open on the weekends. LOLLOLLOLLOL.
I took my 2020 Ford Fusion here to have the alternator replaced. The customer service was extremely professional. In particular, I liked that they did a good job communicating firm times/dates that they would like you to drop off your car for them to work on. I found other local place's business model of, "drop it off, we'll work on it when we work on it" to be frustrating. Also, I'm an Accounting graduate student at MSU with limited funds, so I really appreciate them quoting me an affordable price and then sticking to that quote at the end of the job. I definitely will be bringing my car here again in the future for any work I need done on it! Thank you!
Kim is very kind and the text message information system is very helpful especially when you don’t have the time to call. Repair reports sent through text message also extremely thorough.
My son paid for diagnostics test. Based on the diagnostics test paid over an additional $730 for repairs by them only to find out 2 later the head gasket in blown. Very disappointing in the way this was handled. We trusted your diagnosis and your repair work. Very disappointing and completely unprofessional
When i found out that the previous owner retired and sold the business, I literally panicked. I was concerned that I would no longer have someone to take care of my vehicles in an honest and affordable way. But, im happy to report that Kim and her team are providing the same excellent service that the previous owner had. I look forward to another 30 years of having the Auto Surgeon service my vehicles.
Great staff, easy scheduling online , quick turn around. Really nice job on the new look for the building. Look forward to my next visit when needed. Bill
Great service, car was in and out within a few hours even with the issue being very uncommon and tricky. Also the price was about half to 1/3 of what I prepared to pay. Strongly recommend Auto Surgeon.
Daughter goes to MSU, Auto Surgeon did an extensive review of vehicle to ensure that all issues were addressed and resolved for safety and reliability of vehicle and the recommended necessary repairs. Repairs were completed and vehicle was ready in a timely manner for reasonable cost
I drive three hours to bring my cars to Auto Surgeon, they’re that good. I trust them to do things right and (this is especially important for me) not to do things that don’t need to be done. Really impressed with the service level and professionalism and I refuse to take my vehicles anywhere else.
I've taken my best friend there for years and ended up using them myself at his recommendation. They're kind, VERY thorough with the inspection report that they give you which contains images and explanations, and surprisingly reasonably priced. The shop has after hours pickup and drop off, which was handy with my schedule.
They pointed out a problem with my brake drums but mentioned that it wasn't something that I'd need done right away and gave a reasonable timetable on when it'd be smart to get it addressed. They weren't pushy on trying to upsell me here and now, and I think that combined with all the good word I've gotten from my friend makes me confident that they're an honest shop. No complaints, they're my go-to mechanic shop now.
I was very impressed with the high level of service we received from Auto Surgeon. My daughter's car broke down at school, about 45 minutes away from home. We called several places in the vicinity but Auto Surgeon was able to start working on her vehicle the next business day, they seemed very knowledgeable about her issue (we knew it was the radiator), and they gave us a rough estimate over the phone that was reasonable so we towed it in. The end cost was slightly cheaper than the estimate, so we were happy about that. Also, I've never had a car repair shop do such a thorough inspection on the whole vehicle. We received a detailed report with photos so we know what needs attention down the road. They did not try to upsell us on any of that, it was more informative. Keep up the great customer service AS team!
Thrilled to find out about Auto Surgeon! It is so nice to get a full report of what my car needs, what is urgent and what I can wait on. As a female who is not a car girl, I appreciate working with a crew who it is apparent they are very passionate about cars, can explain to me what is wrong without being condescending and ALWAYS respectful.
I have no problem steering friends and family their way, i know they will be well taken care of everytime!
If you are accustomed to how Bill ran this shop, then you will find yourself disappointed. Lots of bells and whistles but lacks the trust, timely customer service and personalization that Bill was uniquely excellent at
Absolutely fabulous! My daughter is a student at MSU and had some desperate problems with her car. Auto Surgeon (Kim) worked with us and the repair even came in under estimate. Everything was above board and ethical. Highly recommended!
We've been taking our fleet vehicles, and personal vehicles, to Bill for over a decade now. You won't find a more honest, knowledgeable, and professional repair place in Lansing. His pricing is fair, his service is transparent, and if he doesn't specialize in a repair you need, he knows an honest guy who does. One time he diagnosed that we needed air conditioner condenser replacement in one of our trucks, and he booked the appointment and delivered our truck to the air conditioner guy, who did a fantastic job at a great price. Bill is keeping all of our older vehicles reliable and on the road longer, which is saving us a ton over time in car payments and insurance. We recommend Auto Surgeon to all our clients, freelancers, and family members. Bill's the best.
Bill and his crew at Auto Surgeon are exactly what you want in a mechanic. I've taken my cars to Bill for years. I initially went to him for a second opinion on a little Saturn Hatchback that I loved. The first mechanic told me it would require a couple thousand dollars in repairs. Bill agreed with this assessment (at a lower cost) but recommended that I trade it in and get something different that would be more reliable. It took a little convincing to get me to understand this was the right choice and he could have easily taken my business and my money and done the repairs. Ever since I've trusted Bill to tell me the truth about my vehicles and to charge me a fair price. He's gone out of his way in talking through things with/educating me has always done great work. He's a great business owner and his team is thoughtful and thorough!
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