Hello, I just called them requesting a service and that lady picking up the phone is having a bad day maybe, more than moody. She cant confirm a few question I had, zero customer service attitude
I need to post I just had a bad 1st customer experience with the lady on the phone, I asked for tow service quote, she couldn't find my address, she got mad that she couldn't find it , I provided a 2nd address option to look up, but this lady preferred to abruptly hang and finish the call instead of helping this 1st customer calling and asking for help. Hope you out there have a better 1st time engagement experience
Took my car to H&H for an oil change. Great experience, esp. the initial intake conversation with David. Courteous, prompt, professional service all around.
Honor, integrity, and great values is how this company operates. My son is a student at Michigan State University and had car problems. I told him I would help him but he would have to pay me back for any repair costs or work around house and pay in labor on his breaks from college. Initially, I had his car towed to a different local mechanic and was told the car “runs” as of now and quoted me a price of $2,100 for repairs. But this price would not guarantee the problem to be fixed and a “deeper dive” with electrical issues would need to take place if the problems reoccur - which would mean more costs. I opted to get a second opinion after the problems reoccurred 2 days after my son drove it off the initial mechanics lot before we would pay the $2,100.00 with no guarantee of the problem fixed. My son drove it off the mechanics lot, 2 days later, the same problem occurred - the car quit on him while he was driving, which is a huge safety concern for our family. I had the car then towed to H & H for a second opinion. Turns out, there was a lugnut missing from the battery hook-up and the positive connecters only needed to be tightened. H & H fixed the problem for $76 dollars! You going to tell me the first local mechanic didn’t know this issue after a 21 point inspection and they had my son’s car for 5 days? Cmon! They wanted $2100.00 and all the repairs had nothing to do with the battery. I wonder what they would have said after I paid them the$2,100.00? Alternator, starter? Fuel pump? Take your vehicle to H & H. It’s nice to have a honest mechanic in our neighborhood. Honest mechanics are a dying breed. If I could give 6 stars I would. I highly recommend H & H to anybody that needs car repairs and I will be taking my families cars to H & H for any future estimates and repairs. It’s nice to see honest people still exists these days. Honest mechanics are difficult to find and H & H is just that! What a gem of a company. Thank you H & H!
I had an amazing experience with this towing company today that truly touched my heart and brought me to tears. Not only was the service I received at the front desk by the young lady helping me quick and professional, but the owner was genuinely understanding and showed a true willingness to help when I really needed it. What he did for me went beyond just a job, and while I don’t need to spell it out here—he knows, and I know. I’m incredibly grateful for his kindness and integrity. I truly wish him nothing but success with his company, and may God continue to bless him. I hope he sees this personally, THANK YOU SIR. Highly recommend.
These guys helped me after four other places were too busy and replaced my dying battery on the spot late on a freezing cold day. So friendly, so efficient, fairly priced. I highly recommend!!!
I had genuinely the worst experience with this towing company today. After my tire was damaged my car was towed, me and my dad decided to call ahead in order to understand the procedure. The woman who answered the phone was extremely rude and and condescending, especially towards my dad who has an accent. Instead of being patient and professional, she said that “she couldn’t understand him” in a very dismissive and rude tone, and sounded visibly annoyed when asked if she could repeat herself. There was zero and i mean zero effort to be respectful or helpful. When i called again myself and asked to get my car out I was met with the same woman and same kind of attitude. I explained that I was going to be able to fix my tire and she said I couldn’t fix it in her property and that it would be $557 to get it out. When i politely asked if there were any other things that i needed to know, she snapped back with the “I mean you called me, and you’re acting like you already know everything I’m saying.” That was completely unprofessional and unnecessary. This company seriously lacks basic customer service skills, and respect. Being stressed after and accident is already bad enough without being treated like and inconvenience. I would seriously not recommend this company to anyone.
Horrible customer service from start to finish. The woman I spoke to on the phone was dismissive, unhelpful, and sounded like she genuinely did not want to be there. Instead of assisting me or even trying to resolve the issue, she made the experience frustrating and uncomfortable. As a customer, it’s extremely disappointing to be treated with such a lack of professionalism and basic courtesy.
It honestly raises the question of why someone who clearly has no interest in helping customers is put in a customer-facing role. Customer service is about communication, patience, and problem-solving, and none of that was present in this interaction. Experiences like this reflect poorly on the entire company and make customers think twice about returning.
I brought my vehicle in for an oil change, tire rotation and because the engine service light was on. The wonderful guys at H&H Mobile took care of the first two items efficiently and priced reasonably and diagnosed the engine problem. Best of all, the technician researched the item, found it was under a recall and even called the Buick dealership for information for me. This is an excellent team. I highly recommend their service.
Our 2015 Toyota RAV4 was operating unusually. We had no idea from where the low rumbling noise and only sometimes rattling vibrations were emanating. Just explained the best we could and asked H &H: “Could you please figure out and fix the problem(s). A back right wheel bearing and the driving shaft were the identified culprits. We can’t believe how much better the car sounds on the road and the reassurance we have when behind the wheel. Trustworthy, fairly priced, and quick communication from H&H! We count on H&H 100% for all of our vehicle maintenance needs!
Jared, Josh, Jim and the crew treat me and my car as though we are family. H & H has been servicing our cars for years and I wouldn’t go anywhere else.
My daughter, a student at MSU, was on her way to her student teaching placement this morning when her check engine light came on. By some luck, this gas station/ auto shop is where she pulled over. The mechanics were so kind and helpful!! They checked out her car, drove it, and determined that she was safe to go on her way. They didn’t charge her anything for their assistance and service. This is unheard of in this day and age!! Thank you so much for taking care of my girl and setting this nervous mom at ease. Impeccable customer service. I highly recommend this business!
This place is a racket. Took my car there a few years ago and they overcharged by double what most people do. Then today my car got towed there and the man who took the boot off was harassing me and banging on my car just because I said something rude on the phone to the lady about them towing my car. They are scum.
This towing company was a lifesaver! My car was towed, and I was super stressed about the whole situation. But the people were so helpful and understanding. They made the process as smooth as possible and really went the extra mile to answer all my questions. If you ever need a towing service, I highly recommend these guys. They're efficient, professional, and genuinely kind!
Extreme kindness would be an understatement. After an unfortunate parking mishap Josh and his crew were so helpful in mediating a difficult situation . I would recommend this business to anyone who values quality service along with very personable staff!!!
We have used H&H to service our vehicles for more than 15 years. They have always been very upfront with letting us know exactly what needs to be done and the work that they do has always been satisfactory. We recommend them regularly to friends for service work.
My car was putting out black smoke from too much oil in the engine. H&H was able to accommodate the emergency and get the car fixed quickly at a reasonable price.
I'd like to acknowledge and thank Sean and Brandy for going above and beyond to help me and my daughter. While visiting my daughter in town from out of state she used my car and had an accident. H &H towed the vehicle and were so kind and informative helping me navigate all the details from 1200 miles away while waiting on the insurance. I can't thank you both enough for you professionalism and genuine kindness.
This company towed my car and charged me a ridiculous $386, which was my entire last paycheck. When I tried to get my car back and questioned the fee, two employees, Dominique and Josh, called me racial slurs to my face. I was stunned and disgusted. No one should have to experience that kind of hatred just trying to retrieve their own property. Their behavior was not just unprofessional — it was racist and abusive. Avoid this place at all costs. If this has happened to you too, speak up. Businesses like this shouldn’t be allowed to operate.
The team was great! Work was done quickly and expertly and I’ll definitely be back when the need arises. And service was so friendly and patient (with my questions!)
Josh and his staff are absolutely amazing! I called them to service my vehicle. They handled the oil change and all the repairs I needed quickly and efficiently and communicated every step of the way. They repaired my car in less than two weeks.
Oh my gosh!! Thanks so much to staff at H&H. They went over and beyond to take care of me and my vehicle. My rear breaks had to be replaced. They were very professional, helpful and communicated every step of the way. I also loved the text service they use to communicate what services my vehicle needed and the costs. Had a great experience. Can’t wait till my vehicle needs its oil changed!!
From walking back into H&H after being away for some years, I felt welcomed by all. I liked the feed back and honesty of the reported work done on my car. Especially thankful to Josh the owner for drop off and pick up offered when using H&H services. I highly recommend H&H,
H&H is competent, reliable and trustworthy. They do a conscientious job of tracking down a problem, determining if parts are needed, and then comunicating their recommendations. You can be confident trusting them with your vehicle.
H and H Mobil is the first place I call whenever I am in need of advice or any service on my car. They have been my favorite service facility for many years. It is managed well and has a very efficient and professional staff. I recommend their services to all of my friends.
Called to ask about getting a splash shield looked at—mine was dragging after having to drive through a storm. I explained I wasn’t sure if it needed a full replacement or just reattachment. The tone on the phone was… interesting. Not overtly rude, but definitely not welcoming.
Then came the quote: $145 a hour just to take a look. No work done, just for the privilege of stepping into the shop. That seemed unusually steep, so I made a few more calls. Another place (Low Cost Auto Repair in Lansing) quoted me $65—and got me sorted same day (reattached the piece), no attitude.
Can’t speak to the quality of the work here because I obviously didn’t stick around long enough to find out. But it’s always fascinating who gets quoted what, and how.
Thank you to Nate (I believe that's the name) for helping to open my car after I left my car keys inside! It's honestly been about a year since I last locked myself out of my car. I was remotely tutoring students inside the car and had to leave and then locked myself out... I'm not even ashamed of it. Happens to the best of us, lol. Nate came friendly, humorous, made sure I was updated and aware. My Toyota Camry was a little tough to get into because it had some anti-theft lock technology. But he was able to get it done! Thank you, Nate! And thank you h&h mobil towing. I utilized them through Allstate roadside assistance. :-)
Edit: Thank you to Jake for the second time I called you all to help me!
Sep 14, 2023
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