Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
6am
9am
12pm
3pm
6pm
9pm
12am
3am
Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Graham's Towing and Recovery is one of Kalamazoo County's oldest existing towing companies. We have been providing excellent service to the area for almost 40 years.
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
What clients say about Graham's Towing and Recovery in Portage Entry (MI)
1 star because I am forced to rate in order to leave a review. Jamie and company, what an absolute dumpster fire of a business. Never experienced such bottom of the barrel consumer interaction. Daughter’s car was towed, asked for proof of the car being in parked in a “tow away” zone-Jamie said they do not have to. I eventually called the police to assist as Jamie and his dispatcher refused to provide proof-when the officer arrived, Jamie continued saying my questions had been answered and eventually told me to “pay your bill or die” Astounded that this absolute embarrassment of a business has been able to operate for 50 years-something needs to be done considering they appear to be predatory in their business practices, almost stalker like as much as they pray on college kids. AVOID THIS PLACE!!!
rude and scammers!
lady at the window has a terrible attitude. $300 to get your car back after being towed for a couple hours. can’t use card but their atm is OUT OF SERVICE. sent to 3 different locations just to get car back. 0/10 DO NOT RECOMMEND!
I had a regrettable experience with Grahams Towing that I feel compelled to share. The customer service was notably lacking in empathy and professionalism. I interacted with James Graham, as well as two other unnamed representatives, and unfortunately, all interactions were marked by poor communication and a lack of warmth. This made an already stressful situation even more challenging. I hope Grahams Towing can work on improving their customer service in the future.
Don’t ever give this place your money. It’s a complete scam thru and thru and the owner of the business should be ashamed of himself. I recently found out this towing company does sweeps thru apartment places like copper beach at 5-6 in the morning. Knowing these are college kids. I came here from an hour away to feed my girls animals got here at 9pm. Slept here and went to leave and my car was gone. Told me they picked it up at 5:38am?! Then charged me 240 dollars to come get it. Like the sleaziness of this place.
Tracy was a great service provider when my bmw threw a serpentine belt. He took the time to look at the special towing instructions in the manual before winching it on the flatbed. He took extra care with my vehicle with 4 pts of contact with strapping and securing the vehicle. He was very personable and made what normally is a bad experience much more easy going.
⭐ 1 star (only because zero isn’t an option)
Absolutely disgraceful. This towing company is the textbook definition of predatory. Poor signage, unreasonable towing, and when you do track them down? You’re met with hostility, outrageous fees, a cash-only policy (yes, in 2025), and the cherry on top: you have to travel six miles away to pick up your car after paying. Convenient, right?
Their customer service is rude, dismissive, and clearly uninterested in doing anything other than extorting as much money as possible from unsuspecting drivers. This isn’t towing for safety or order—this is towing as a business model built on deception.
If you're a property owner considering working with them, just know: this is who you’re partnering with. And to the towing company itself? You’ve earned every word of this (and more).
A sometime around 12 am at night on july 26, 2025 my car was towed from the landing Apartments because the tow truck driver wasn't paying attention and looking for parking permit posted on my car and decided to just take it
Stole my vehicle from my verifiable place of residence. Charged a ridiculous fee and then forced me to wait over an hour to retrieve my vehicle from their impound lot after receiving payment. Lady handling the phones hung up on me when I called for assistance at the impound lot.
Called Grahams for a tow to a local repair shop, Tracy was an excellent help and did an awesome job getting the car hooked up and dropped off quickly and efficiently. Also was very flexible given some challenges getting in and out of our driveway and the parking lot of the repair shop. Thanks Tracy!
Company not helpful or able to provide better contact than just email between their own dispatch and management and the customer and management and there is no direct line in cases of emergency or urgent matters.
Update! It did appear to be a rusty oil pan, possibly starting leaking bc of the angle it was picked up at. Either way we were treated like criminals for their mistake.
They picked up my son's car at his apartment complex for no reason. They didn't even have the contract with The Stables. So after he was able to find his car and pick it up it came back leaking oil which it absolutely had not before. Now they are trying to say it was a patched rusted oil pan. I bought the car with 40k and my son and I have changed the oil ouselves everytime. The police and BBB have been contacted. I would not use their services if my life depended on it.
Terrible experience. Sent us to two different addresses, lied about prices, and took them an hour to actually give us our car back AFTER we already paid. Towed my car at 1am after being parked at my friend’s apartment for only 5 hours. There was no more visitor parking. They expect payment in exact cash. $245 to get my car back. Horrible at answering the phone. No voicemail box available. They hung up the phone on us three times.
Worst lazy company ive ever come across.dont ask them for proof of wrongful towing they will deny it, and will still charge you even if you have video evidence and proof it was wrong. to top it off they broke into my car and stole a baby shower gift and about $25 worth of quarters out of my car. Terrible shady people i cant believe theyre still in business.
The worst treatment to customers imaginable. You tow the wrong person’s vehicle, you damage it and you avoid doing the right thing by repairing a simple oil pan…? Absolutely pathetic customer service!
Worst company and customer service I've ever encounter!
My step son is a student at Western and lives in frat village. Earlier this week he went to leave for work and come out to find his car missing. Mind you, he was at his apartment and parked where he was supposed to be. He had to call around to locate his car, when he got ahold of this company they informed him that they did have his car and it was taken by mistake amd that they were not even supposed to be in his parking lot. He then got a ride to get his car but after he got home he noticed a massive oil leak.
He calls the company back to inform them of this new discovery, they said they would come back to pick up the car again and look at it in their shop. When the guy gets there to pick it up he asked our son to sign a waiver but apparently didn't have any forms in his truck and made a hand written one....
Now at this point everyone we have talked to have been very polite and apologetic. After not hearing back from them my husband calls yesterday to follow up. The man we spoke with yesterday immediately acted like he knew nothing of what had happened and tried to assure us the car was not taken by mistake, a blatant lie on his end as they have already admitted to it. After my husband pressed the matter the gentleman proceeded to give him a heavy sigh and state the the oil pan looked rust and it wasn't their fault. When I tried to say something he interrupted me saying "listen, I don't need two people yelling at me". We left the conversation at he would "talk to someone " and give us a call the next day.
Jump to today, they still won't admit they are at fault and are refusing to repair the damages they did to our son's car. We have now had the car towed to our mechanic to be looked at because there is no way we will give them our business.
We have tried to contact the police but was told it was a civil matter. I can only assume this is how they have been able to conduct their business this way after reading the other reviews this seems to be a re occurrence and I'm assuming no one wants to pay for legal fees.
I hope you have the day you deserve and know that karma will always come around and that your conscience doesn't eat you up at night knowing you're running a sleazy scam over there.
-Tammy
4/28/25
My GMC truck needed a 6-mile tow to the shop here in Portage due to a broken driveshaft. I called at 8:30am on a Monday and they arrived within the timeframe they stated over the phone (1.5 hrs)
Dispatch and the tow truck driver were professional. Total cost was $160.
Will use them again if I need tow service in the future.
Took ridiculously long. Had to drive to the place, drive to my parked car in the tow lot to retrieve me wallet from my car, drive back to the place buy my car, pay the $10 service fee to get exact change because they do not give change back. We have waited a total of 2 hours and 45 MINIMUM. I completely understand i’m in the wrong for parking at the wrong place but this process is completely ridiculous. Called asking for a ETA and they lie every time saying “5 minutes depending on traffic.” I understand with this job you may deal with angry people but you are completly setting them up to be upset with such a terrible process. Milking people for their money. Graham Towing will charge you everywhere they can and make the process painfully difficult simply, because they can.
On 3/15/25 I was parked at the Wyatt Apartments in Kalamazoo, MI. I parked in what, I believed was visitor parking. In my personal opinion, the signage indicating this is misleading to me. In less than 12hr, Graham's Towing seized my vehicle, without warning, in the early morning hours of 3/16 at 0455. The next morning I had to walk around the property trying to find any kind of sign indicating which towing company serviced this lot, as the apartment's office was closed. (Evidently there is a sign at the front entrance that I did not see. I do believe they should post this info by every single visitor lot). I even wondered if my car was stolen. Eventually, after calling multiple towing companies, I found my vehicle. After driving to the towing office, I had to pay a fee of $285. You have to pay in cash and cannot use a card. Since it was a Sunday and no banks were open to get exact change from my only option was to use the ATM outside their window. I chose to avoid that because I didn't want to pay an ATM fee. So I gave the front desk secretary $300 that I had on hand, and she would not give me change. I understand if this is their policy, but I personally find this unreasonable. Then I went to the second location to pick up my car. I took photos/videos of the damage. At the end of the day, my total damages were $1,783. I have spent the last two weeks calling Graham's Towing, being transferred to management, and leaving voicemails. I never received a call back. Because I had to file with my insurance, there is a good chance my rates will now increase. I have spoken with local police department's and learned a lot about the company and its practices. The reviews on google and BBB from other people are of a similar nature. To my personal knowledge, which may be false information, this company is primarily contracted out with apartment complexes--take that for what you will. I strongly suggest any one who has their vehicle towed takes photos/videos of their cars and files a police report or at least calls to discuss the incident/any information they can give you on their previous experiences/knowledge about Graham's Towing....
Graham's towing company ILLEGALLY and wrongfully towed my car away from my apartment complex and then when our apartment complex called and told them they were in the wrong Jamie Graham was very rude to us! Even once we were able to pick up my car they promised to have someone meet us and there was no one there to meet us and we has to wait for damn near 30 minutes. This company is scummy.
If I could give 6 stars I would. My daughter locked her keys in her car which in turn locked her out of her apartment. It was cold and snowing and they were there quickly to rescue her and then refused payment. I’m not sure of why they did this but they should know that we will also pay it forward. Thank you!!!!
Charging $240 to get your car back from them after they rip it out of the lot in a college town is actually insane. The $30 add-on per day is also absurd. The woman who I spoke to on the phone also wouldn’t have given me any details on fees and how to get my car back if I didn’t ask. They were quite punctual when we had to go to the OTHER LOT 15 mins away to get my car, but I would strongly advise against ANYONE giving this place any business whenever possible.
I wish I could leave negative stars. This place messed up the drop off for my car at an auto shop. My vehicle was un-drivable and they just dropped it off in front of the auto shop. The shop then calls me confused saying Graham’s made a mistake and EVERY time an un-drivable vehicle comes in, the tow driver communicates with the shop techs on getting it into a bay. I call Graham’s and explain this situation and how it needs to be fixed and they say it’s my fault because I didn’t communicate this with the auto shop (I did tell them it was un-drivable ahead of time). Grahams tried charging me $120 to move my car 25 feet and to correct THEIR mistake. ANY TOW PLACE IS BETTER THAN GRAHAM’S!
I can not say I have had Grams towing do work for me. However I called looking for a vehicle in an accident. Sadly they were not the company that towed it. I say this because the lady on the phone was beyond sweet. She called me back exactly when she said she would. She was nice, kind, and informative. If I am ever in need of Towing’s service I assure you I will be using Grams. Lady on the phone… keep up the great work!
Truly horrendous company. They towed our car with a parking sticker on it, and refused to let us see proof that they towed for a “valid reason.” Essentially stole our car over night out of our own home. The owner wouldn't respond to us about their mistake, until we finally called the police and then they let us go with the car because it indeed, did have a sticker.
Figure out a different business and money making method, Mr Graham. Completely unacceptable.
Got my car stuck driving on a road which I thought was open. Whelp, it was not, cause I'm a dumb idiot. Long story short the kindest tow driver came quickly (15 minutes) and pulled me out. I wish I had gotten his name but forgot to. He had to move his rig a few times to line it up as it was a tricky recovery. But he was courteous and professional and knew exactly what he was doing. Thank you for saving me from myself.
Not the best experience in the world- I locked my keys in my car and called and was told the tow truck would arrive in 30 minutes… I ended up waiting over an hour and a half. I called back three different times because they kept telling me the tow truck was almost there when it wasn’t. In the past if companies have made mistakes like this they’ve been very apologetic and many times offer a discount or waive the fee altogether, but
I was charged the full price and he didn’t even seem fazed that he was over an hour later than he was supposed to be. Once he arrived he was very quick unlocking the door, it was just a frustrating experience that I felt could have been handled better. Regardless, I was able to get into my car, but I will most likely call a different company if I need a towing company in the future.
My car stalled out and wouldn’t move in the daycare parking lot of all places. Dispatch was quick, efficient, and super nice. The truck arrived and the driver was also great. Definitely will use them in the future if we need a tow again!
Our experience with Graham's was a little unconventional, and saved our butts in a very chaotic mess!
We were on our way to drop our old car off at a shop and it broke down at the light of one of the busiest intersections in town. It was during rush hour, and it was absolutely insane! Thankfully a Graham's tow truck just so happened to pull up next to us at the light. I ran over and asked if there's any chance they could help us. He said absolutely and went and turned around right away. I was in our second vehicle, and was pinned in the traffic. He pulled up behind us both and backed traffic out of the way so that I could get into a parking lot, out of the way for him to get to our broken down car. He also helped my husband push our car all the way back to get the tow truck in front of the car without having to pull out into the intersection to keep both he and my husband a little safer given where we were at.
While they were working to get the car off the road, he got me on the phone with their dispatch to start getting everything documented. I haven't been in this area for a really long time and I haven't been around this much traffic in a long time either. I was pretty anxious and rambling but Sarah was great at being patient in getting our information while having a rather comedic conversation amidst all the chaos.
The price was very reasonable. They even drove our car down to the shop for us, dropped our key off and filled out the information card and let us go about our evening! Michael, Sarah, and Mitchell were life-savers and wonderful to work with. We are SO GRATEFUL for their help. Thank you guys so much for everything, and thank you for being in the right place at the best possible time! Well, worst time for us - best time because we desperately needed you!
They came and tried to tow my Gmc to the dealership to be fix ! They didn’t know how to put the tow cables on properly and off came my Gmc Down the tow ramp ! The Gmc hit my garage door and they didn’t do anything about still without a garage door ! So please don’t use these people they are not worth your time and who knows what might happen to your house or your car ! Still waiting on you Grahams to come buy me my new garage door
