Franklin Auto Service in
Franklin Mine (MI)

I am extremely happy with the service I received from Franklin Auto Service. I wont give a long dissertation on my situation. However, I will simply say that you can trust them, their pricing is fair and their automotive knowledge is top tier. I'll never go anywhere else.

I LOVE Franklin Auto Service. Found this place on a whim, and am so glad I did. Super fast, waaaay cheaper than the dealership, and they’re HONEST. I know I can trust the price and the work!

They were friendly. However, they charged me $165 just to diagnose the problem with my car. Then they tried to charge me $775 (including the $165) to fix the problem. I left. I went to another mechanic who charged me $350 to fix the same issue. The other mechanic diagnosed the problem with my description of the issue and wouldn't have charged me $165 for the diagnoses. I'm not sure why there was such a price discrepancy. Perhaps they tried to scam me (as I’m not a car person and I don’t know better) or their prices are simply outrageous. Either way, I won't be going back.

Brought a Subaru to them to inspect before purchasing. CARFAX recommended them as the shop that saw the most Subarus in the area, aside from the stealerships. They were absolutely fantastic. Professional, inquisitive, and honest. The tech took the time to explain and show things I didn’t understand at first. The cost was very fair and the time spent was not wasted. Would highly recommend for such service. I also had them quote one of the repairs and that was also competitive.

My vehicle broke down right in the middle of Maple and Telegraph. Called tow truck company and as I waited I googled auto repair shops near by. Franklin Autos had the highest reviews and was close by. The reviews were well deserved! Fixed my car at a very fair price and while I was scrambling with Uber to get back home the owner was intuitive and generous enough to say "you want a loaner"! In this day and age WoW-good work, fair price and empathy has my business for as long as I am in MI.

It was my first time having my car serviced at Franklin Auto service. I’ve heard great things about them from multiple people. I had nothing but a fantastic experience. They were able to diagnose the problem within a few hours of dropping the car off. And I was able to pick my car up the next day. The service was fantastic. Communication was excellent and the pricing was very reasonable.

It's a real pleasure having a full-service gas station in the area. They are friendly and helpful at reasonable prices. We buy our gas here, but we also have our oil changes, snow tire purchases and rotations, and other service needs handled here. Highly recommend!

I brought my car in, they said it was the fuel pump and it’ll take 3-4 days. I call on day 4, they say tomorrow and they’ll call when done. Never got a call, my car ended up being with them through the weekend. Long story short, they had my car for almost 2 weeks. I would’ve have cared they had it so long if they were honest with me about time expectations from the start. I get my car back and after a few days I use the trunk and find an entire fuse box still ripped out of its place and instructions sitting next to it. They didn’t even give me my car back fully put back together from the work they did on it. It now sounds like there’s a fan running with the engine-onto the next one I guess. Worse mechanic I’ve been to.

Got my car worked on here. I knew what the problem was but couldn’t fix it myself. I told them and they worked on it. They attempted to sell me a battery but I had already had it tested and it was good. They did replace my positive terminal without informing me so I’m sure they inflated my costs for it. They did fix my ignition actuator and that got my vehicle running again. It was $150/hr and 2 hours total. They charged me $160 for a new ignition actuator even though its a $60 part. They claimed since it was a cheap part they had to make money somehow. After talking a little they gave me a “discount” and I walked out the door with a $500 bill. Got my car and it was disgusting. Had grease on my steering wheel, door handles and center console. Called them and discussed it because that’s an easy fix just looks bad on them. They said it usually never happens but they were sorry. Over all it was a poor experience.

My fiancee and I are were new to the area and needed car work done. Once we started coming here we never looked back! They are always friendly and transparent. They treat customers like people and make sure to explain everything in detail.

I was a first time customer and had a great experience. They called me the day I towed my car there and told me what was wrong and how much it would be to fix it. (Needed a new ignition switch). My repairs took a little longer than expected and they were more than accommodating and even gave me a discount. They were honest and genuine with me over the phone and in person. 10/10 would recommend!

I will be going back to Franklin Auto Service for all of my repairs. They did a fantastic job fixing my wheel bearing. My exhaust was also resting on my sway bar and they were able to weld it back in place for only $60. I especially appreciated that the inspection was very thorough and it aligned with what I knew was already wrong with the car. I trust these guys are honest and the price is fair. My only complaint was they had the car for a couple days before working on it, but ultimately they deserve 5 stars for their honesty and quality.

First time customer, They diagnosed the issues with my car, called me for my approval to get it fixed. The car was ready in the time frame quoted. The prices they quoted were fair in my opinion. They were honest to tell me that just 3 of my 4 tires needed changing. Was a good experience on the whole. Will definitely go back.

If you are looking for quality work and Someone you can trust, contact Franklin Auto Service. I went to the shop to drop my car off for diagnostic and repair. The guy who promised to give me a ride back didn’t show up. I shared with the owner that I am new here and don’t have other options to go to work. He quickly found a solution for me and at no charge. He called for the result of the diagnostic. I asked for his opinion because the repair would be a 4-digit number. I was pleasantly surprised he proposed something in my favor but not in his. Daryl gave me a discount on the bill pay, which was another pleasant surprise. I highly recommend this company.

Pam and Darrell are 2 of the nicest and most honest people I have ever done business with. I would never consider taking my cars anywhere else. They will call you before the repairs are done and thoroughly explain the options and costs. I have never doubted their honesty and integrity. I am confident that they will always do the right thing and if Darrell says it needs fixing, it needs fixing. He has always stood by his work and if I was ever unhappy, they would make it right. How refreshing to have such a class act in my own backyard, but I would travel across town for this service and quality. Obviously, I cant say enough nice things about them and wish them the greatest success

Update: the work Franklin Auto Service did on my BMW was Great! The alignment is excellent. Also wish I had brought it here to have my tires mounted to begin with. Great job! Thank you so much! Excellent service, very honest and reasonable. They went above and beyond in diagnosing and servicing my Mercedes electrical and mechanical issues. They're worth their weight in gold!

This is a small family owned garage and I told the mechanic who I also believe is the owner what I desired to have done on the vehicle and within a few minutes he called me back with a very detailed estimate on costs and even contacted my husband and myself to explain a newer, much more gentler procedure for a transmission flush instead of drain and fill being that we were concerned with the mileage a transmission drain and fill would be less likely to mess up the transmission down the line provided the flush the way it had been done in the past could almost be guaranteed to cause expensive transmission work down the line. Our car runs so much better now. Thank you Franklin Auto Service.

Josh, David, and the entire crew are nothing short of THE best. This shop not only has a ton of knowledge, but they are also customer friendly and down to earth. I highly recommend Franklin to anyone in the area. I came in for an inspection, and I now would be more than happy to drive the 45 minutes each way to have them service my cars!

I’ve never been to an auto shop before but I am very happy I chose to go to this one. My car got towed there around 4pm and Josh at the front counter was super respectful and nice and explained everything very well. It was fixed and ready to drive home in less than 24 hours! I’m very pleased with this mechanic and will definitely be back.

This is a nice gem of a shop, right in the heart of downtown Franklin, conveniently located for those in Bloomfield Township and the surrounding area. I was looking for a trustworthy independent mechanic and came here to have a repair done. It was all taken care of at a reasonable price. Then a few months later an issue arose that took me back into the shop. After discussing the issue with Josh, Pam, and Darryl we figured out the issue and they totally took care of the situation. They went above and beyond what others might have done, and were friendly and professional throughout. Great to know there are still folks out there who stand behind their operations and take care of their customers.

I called Franklin Auto as a Hail Mary after being told from another shop they wouldn’t take a look at my Saab due to the mileage. They wouldn’t even open the hood to see if they could help. As soon as I explained the situation to Darrell he told me I could come in, same day without an appointment even though they were busy because he understood the situation I was going through. From start to finish he was so kind and worked hard to find the parts needed to repair my vehicle. I will recommend Franklin Auto to everyone I can due to the service, quality and compassion that I received.

When my newly graduated daughter was looking to purchase her first car we wanted to be sure to have it inspected by a mechanic first. Franklin Auto was recommended by our neighborhood app, so we called an made an appointment. Josh was awesome and bent over backwards to fit us in and have a look at our car. My daughter had done her due diligence - car fax showed this vehicle to be a one owner car, with an excellent dealer-only maintenance record. The vehicle drove and looked great, except there was a slight vibration on idling. So long as the car passed inspection we were ready to buy. Josh inspected the car, and informed us not only that the car had been in an accident but that it had a really shoddy paint repair job. The rough idle was due to an engine mount issue and the "new" tires dated 2018 weren't so new after all. Needless to say, we passed on the car thanks to Josh. We were impressed with Josh's knowledge and professionalism. He was like a detective during his inspection, and shared with us a wealth of knowledge about the make and model we were looking at, helping to guide us on a future purchase. I can't thank Josh and Franklin Auto enough for their help. I'm sure they saved me and my daughter a lot of money and hassle with a bad used car purchase decision. I'll be bringing all my cars to Franklin Auto in the future.

My first time ever visiting this location. My initial phone call was with Chris who was very polite in listening to my concerns regarding my issues with my alternator on my 2002 Mazda Millenia. I had went through 5-6 alternators in which all were experiencing problems with either overcharging or not charging the battery at all. Chris promised me that they would examine the issue thoroughly and give me a call later that afternoon. The same afternoon, I receive a call from Josh stating that the issue was a broken “Signal Wire” that sends the charging signal to the battery in which they replaced and is now working fine. In addition, they checked the suspension, checked for any fluid leaks and provided automotive care suggestions which was greatly appreciated. Just a wonderful group of guys!...I would recommend this service facility to everyone. They Are honest, reliable and affordable! 2 thumbs up guys!!!

My car had a couple of important issues that needed immediate attention. I brought my car to Franklin for inspection and they gave me in writing what needs to be done. I am completely satisfied with their service. They are really professional and know what they are doing. They are very polite honest. Love their way of work. I am not going anywhere else for my car in future. Thank you

Hands down the best Auto Service shop I've ever been to. The people are very very nice. They're extremely knowledgeable and do quality service within no time. Albeit a bit expensive for labor charges, the quality of service is amazing. Situated in Franklin historic village, this place is owned by a single family. I can't stress this enough, this place is awesome for any kind of car repair..

Everyone at Franklin auto service was helpful and professional. They kept me up to date with the status of my job and gave me a much better price than I was expecting. Also, they were able to offer me a loaner vehicle while my car got fixed. I couldn’t ask for better service. I highly recommend them!

As a woman, I often feel like I am swindled when I get an oil change. Not here! The owner was very friendly and honest. He explained to me what type of oil/service my car required and did not try to sell me on anything more than I needed. The waiting area and restroom were both clean and the staff was polite. I would definitely use their services again.