What clients say about East Bay Auto Parts-South in Interlochen (MI)
Was sold a "tested" air shock for my vehicle. Shop installed it and it leaked. Shop uninstalled it and took it back to trade for another "tested" air shock. Shop installed second one and it also leaked. Now I'm paying for extra hours of installing and uninstalling parts that were "tested" plus the extra weeks of ordering new ome. I'm done trusting this place.
We found this yard through car-part.com while searching for body parts for a Nissan Frontier in a somewhat rare color. We made the drive through a sizable lake effect storm from the Chicago area, some 350+ miles each way.
Parts were exactly as described and in amazing shape. Customer service on the phone was great.
Cool lobby also.
Tried calling Belle Tire, Discount Tire, other scrapyards. These guys came through when I really badly needed it. My girlfriend's 2011 Dodge Journey had the lug studs snap on her while she was heading up to me from another state, being a 2011 Dodge Journey it has 17x6.5 rims, apparently very difficult to get hands on. So eventually these guys got me a rim for ~$800 less than I would've been paying, arranged a way for me to get it after hours, and were incredibly professional and courteous. Will be contacting them about some thing for my car in the future.
I phoned them up looking for a mirror for a silver Rav4 because I couldn't find one near me, and they were very helpful. They were able to ship it to me, and it arrived very quickly. I found it to be in great condition and carefully packaged to protect the glass and paint. Thanks East Bay!
They are a little off on their part classification. The diff I purchased was classified A, but I purchased better D class parts. They also think their parts are gold plated. That also is a joke, the diff I purchase was missing a lot of parts and cost me an extra. $1,000 to get it In class A condition.
I wanted to buy a hood latch. They had one but would not sell it because they said it was part of the core support. It clearly unbolts and has its own part number.
Very friendly and professional staff! Wonderful people to deal with and they genuinely seem to care. If your looking for a great place to buy auto parts check them out!
Ordered a part over the phone. They were very accommodating and gave me exactly what I need when many other salvage yards would not or could not. They sent me the harness pigtails when other places didn't. The staff was very friendly each time I called as well (twice). They had to uninstall from their vehicle and I had it in my hands (shipped all the way to AK) in less than a week.
SO AFTER PURCHASING A SEAT FROM THIS COMPANY FOR $ 195.00 AND PAYING AN EXTRA $ 25.00 FOR THEM TO DELIVER IT ME EVEN THOUGH THEY WERE COMING TO LUDINGTON ANYWAYS, I CALLED 2 DAYS AFTER GETTING THE SEAT AND SPOKE WITH FRANKY AND EXPLAINED TO HIM THAT THE USED SEAT THAT I PURCHASED WAS OIL SOAKED AND I SHAMPOOED IT TWICE AND WAS STILL SOAKED WITH OIL, FRANKY STATED WE DO NOT USUALLY SEND SEATS OUT THAT WAY, I SAID I PURCHASED THIS SEAT FROM YOU AND THIS IS HOW IT WAS SENT OUT, FRANKY THEN STATED YOU NEED TO SPEAK WITH THE OWNER AND HE IS NOT IN SO CALL BACK LATER, FIRST OFF I HAVE A WARRANTY TO RETURN THIS ITEM AND YOU MR. FRANKY WAS NOT GOING IN THAT DIRECTION, YOU NEVER SAID ANYTHING ABOUT LET ME SEE WHAT I CAN DO FOR YOU OR ANYTHING OF THAT NATURE, IF THIS IS HOW YOU TREAT ALL YOUR CUSTOMER'S YOU NEED TO CLOSE OR BE CLOSED DUE TO YOUR LACK OF CUSTOMER SERVICE, I HAD TO PAY TO GET THIS SEAT TAKEN APART AND COMMPLETELY SCRUB THIS SEAT FOR 2 DAYS TO GET THIS OIL OUT OF IT WHICH SHOULD HAVE NOT HAPPENED, I WILL NEVER BUY FROM THIS PLACE AGAIN NOR WOULD I RECOMMEND YOU TO ANYONE. I HOPE OFFERING A REURN POLICY THAT YOU DON'T HONOR MAKES YOU FEEL GOOD.
Frank was a GREAT deal of help and turned an absolute nightmare situation into a great day ....A Big Thank You to East Bay Auto Parts and especially Frank for all the help.
I order an airbag over a month an a half ago and when I call to ask about the airbag 2 weeks a ago they said that they were sending it the same day, because they were having trouble shipping then two weeks later I call to ask to see where the air bag and Mr. Frank gave me the wrong tracking number when I call back to ask for the tracking number again he gave me a different one, and I asked if he could stay on the line so I can check quick and he got upset and said he had a lot to do and I could call back, he couldn't stay on the line for 2 mins. But he expects me to think its okay to wait my shipment for almost 2 months.
