Scam artists! Voluntarily offered a tow to my wife after an accident (originally came for other vehicle involved) was told only gunna get charged if towed somewhere else since it was so close to their shop. This tow was less than 2 miles away, and the total charges were 2100+ $$. Not only did they charge an outrageous price, they declined the release to my insurance company bc something didnt make sense to them. Which in the end cost me more storage fees.
Absolutely call someone else to tow you!!
Had a flat tire I needed help changing. Took them only 20 minutes to get there. The driver was really polite and professional. There was an issue with my lug nuts and he solved it very quickly and had me back on the road in no time. Price was very reasonable. The dispatcher was very friendly. Hope I'm never in need again but if I am I will definitely be calling them.
They don't communicate with their customers, they charge ridiculous prices for diagnostic reading 150$ and then when I tell them I want my vehicle towed back to my property the driver decides to take a tow in Detroit instead of delivering my car when I live less than five miles from the location.
Friendly, efficient service! Very satisfied with their willingness to come to my rescue when all the other wrecker services were not able to. Thank you for a 5 star experience :)
LJ the owner of M57 towing is a class act when comes to his business, he's fair ,honest, and good guy. He is unselfish when it comes to helping someone out in a tough spot
M57 has always gone above and bet to help our family. Weather it was from towing our personal vehicles to our driving our race car they have always been there at just the click of the phone. Thank you for always being so awesome.
When my son was stranded in Saginaw and AAA couldn't find a local wrecker Lonnie dispatched one of his wreckers. The wrecker driver arrived much sooner than expected and was very professional and courteous. They definitely put their customers first.
This business cares about its people! They are all about helping others in and out of business! I highly recommend this company! Trust me you won’t be disappointed!
From 1 small family business to another! From Indiana, travelling through MI we stopped at multiple places to fill the RV with water bc, we ran out. Stopped at this locally owned business and the gentleman was so kind and allowed us to fill up the RV and wouldn't let us pay him at all! Thank you so much!! Be safe out there on road and again, Thank you!!!
Had issue with work van transmission. Driver was there within hour and was able to get it drivable so I could take it back to shop to have it looked at. Also made sure I made it there without any issue. Highly recommend!
Had my vehicle for almost 6 weeks and never even looked at it! Then had the audacity to have 300 different excuses when we called MULTIPLE times to check on its status. Including trying to say we never signed the tear down paperwork and that's why it sat that long..except that paperwork was not mentioned until 5 weeks in..The women I spoke with on the phon put me on hold multiple times just to say "the mechanic has been busy working on the flatbed so he hasnt gotten a chance to look at your car yet" AFTER 6 WEEKS. and then hung up on me. 0/10 do not recommend.
10 out of 10 i would recommend. My car broke down on the side of the highway almost 200 miles from home. Sterling showed up and gave us ride all the way back to South bend. Wonderful guy would recommend to anyone, his hospitality was amazing even for us being complete strangers about to be on a almost 3 hour trip all the way to Indiana. 100% appreciate this company.
I dont think I can stress this enough how ABSOLUTELY AMAZING THIS COMPANY IS! Were from Indiana and broke down rite outside flint and there amazing driver sterling towed us all the way home to south bend! Could not be more thankful for this company! 10 out of 10 would recommend to anyone in the area!!
We got a flat tire on our way home. The provider through our AAA membership never showed up, so a State Trooper called M-57 Towing for us. They arrived promptly and helped get the seized tire off of our car. We are so grateful!!!!
We used M-57 Towing when my daughter wrecked her car. The driver was very nice and professional. He took a lot of stress off a very frantic situation. He was fast and efficient as well. Great job!
Wonderful company had my suv towed from a repair facility in Bridgeport to Burton area the driver was friendly and on time and very professional. Would recommend this company to everyone. Will definitely be using in the future for any towing needs !!
As a salesperson at a local dealership, I use M57 as my preferred towing company if I have a customer that has to be towed in, if I need a vehicle picked up at the auction, and a car delivery locally to a customer. I’ve used them a handful of times and every time the drivers are so nice and careful with the cars. You can tell that they really care about their job. I’ll continue to use M57 for all my towing needs 🙌🏼
Had my car impounded here. When they were either loading or unloading my car, they tore up both front tires. I know for sure that my tires weren't like that before it was taken in. When I called to inform them, they said it couldn't have been from them 'since they always use skids' when moving cars. I'm gonna make sure they pay for new tires one way or another.
Bought this car from here they said it was the battery but it wasn't it was the starter and a couple other things shop jad it for 2 weeks and then i broke down in indiana 5 hours away from ky abd had to have my brother in law make a 10 hour round trip to come get me and my daughter
Strangely you have to call them 20 mins ahead of time to go pick up a vehicle theres no office when you get there the sign says for sale you wait until someone comes from 20 mins away to get your vehicle.oh apparently that's only when your vehicle has been impounded. No reason for a stay lot pick up. How weird.
More expensive than competitors. After hours towing begins at 5pm amd they don't tell you that. Do just as good as competitors towing. Called for service for my young son who ditched his car. First accident. Told them his older brother would be on site with a credit card to pay. If not, call me and I would give my card. Guy towed my son's car home and then told them it wad $350 cash or he would keep the car. My son just got this car a month ago. Guy wouldn't call about accepting cards. My kids had to scramble to try and pull together money while guy waited there. Called the shop about this. Lady could only say he wad new and she was extremely sorry. They make an already stressful situation worse for my 18yo son. Poor customer service. Will not use them, nor recommend them. They were better when it was Leonard's. Not sure what changed, but the customer service sure tanked. 1star only because you can't do none.
Awesome customer service. I've had multiple vehichles towed by them the driver was very polite, he arrived promptly on all occasions. The staff always goes above and beyond to make sure the customer is taken care of. I would recomend any one and everyone to m-57 towing. They are very profesional and very reasonably priced.
Worst experience ever.
1) It took them 4 weeks to fix the car. they had to order parts on at least 4 separate occasions and call the insurance company back to try to get more money out of them.
2) I took the car there for an estimate and left it there because I work the same hours they are open and they started working on the car without a written agreement or estimate. Then they wanted to charge me storage and labor to put it back together so I could take it somewhere else for another estimate.
3) they don't take credit cards and didn't bother to tell me that until I went there to pick it up. What reputable business does not take credit cards? If they had told me that 4 weeks ago I could have juggled finances to have cash on hand. Instead I paid my credit card off so I would have room to charge it.
4) they are rude and very unprofessional. i went in to talk to them, but was unable to because they were vacuuming a car and didn't even bother to stop when a customer was present. another time I went in they had a couple of kids ages 4-7? running around making a ruckus and were yelling at them to stop so they could talk to me.
5) I got a different number for the repair depending on who I talked to.
6) I will not use them again and I suggest you don't either
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