My fiance and I have service in her name. When setting it up we didn't know using a card would be a $3 a month service charge and she would rather mail a check or pay cash. Okay should be easy but after we have already attempted to call and have the card removed and the auto pay stopped it is still bein processed. *Edit to Reply* I apologize I just saw your reply. Yes I would gladly raise the review, We don't care what time it's picked up. We would just like to pay by check. My fiance is in charge of that I will let her know and I'm sure she'll gladly call. Thank you for your response I apologize for any misunderstanding

John Bradford

08/20/2024 00:57:03

The company has implemented a strict "no refund policy" which is not adequately communicated to customers prior to their payment. Furthermore, this policy applies even in instances where no service has been rendered. Regrettably, the telephone personnel have been reported to exhibit unprofessional conduct and lack of courtesy. Considering these factors, it may be advisable to explore alternatives with larger companies for a more satisfactory experience.

Caleb

04/24/2024 14:00:49

Don't use this company they are rude, even when the bill is paid and has been processed for the 2 buisness days they still half the time won't comunicate with their drivers to pick it up. Trying to get them to pick up a larger item is hard because they half the time don't answer their phones and 20 percent of the time they return ur voice-mail. I asked them to pick up the cans and the last of the garbage and I would pay for the bill once picked up for final pick up. She said no u have to pay it first. I pay for two cans and usually send out one unless we forget to take our cans out and put both out. If a cx is paying for two and send out one can least you can do is pick up the trash and cans. The receptionist is always rude. And now refuses to have our cans picked up at all. The owner apparently tries to belittle every review they have that is one star. When they have been the ones to mess up countless times and are rude. That's why people are leaving ur company show some empathy with people and treat them like they are human. We have even loved our trash guy and so did our kids. The customer service is what made us leave. Lastly, people freak out about their trash not being picked up because the city sends you a warning notice.

Ariel Holloway

06/15/2024 00:28:04

Disappointing service - My designated trash day is Friday. As they requested, my trash is set out Thursday nights. Friday 4/12/24 my trash was not picked up. I called the office on Monday 4/15/24 in the morning to notify the office of the issue. The team said that my trash would be picked up on Monday or Tuesday. Tuesday 4/16/24, I called one hour before closing and notified the team that my trash still was not picked up. I was again told that my trash would be picked up and to "leave the trash out for pick up." Today, Wednesday 4/17/24 after work my trash was still not picked up, so I called the office to request a confirmation or reference number to ensure that I would not be charged for excessive trash bags at pick up this Friday. No confirmation was provided. No alternate solution was offered. Customer service was rude and unhelpful. What service am I paying for??

Nicole Manning

04/17/2024 22:14:28

Paid me #1 copper for bare bright, but still asked me to dump it in the bare bright bin. Didn't feel like the $6 was worth making a fuss over, but I also won't do business with someone willing to rip me off over $6. *edit* owner is also a liar

Jay Voight

06/09/2024 18:06:27

This company purchased a 2007 dodge Dakota from me left the title in my name and refuse to give any documents of sale. They are now saying they have the file but they won't give me the proof. I had to call the police to have a report made saying they did take the vehicle and scrap it but left it in my name. Now people can see and understand why this company has such a low rating. They are crooks.

Devin Allbright

04/12/2024 20:30:19

Cannot recommend this business. My experience has been terrible when talking with their staff. They lie and make up prices. Take your metal elsewhere, you'll be much happier

R

05/07/2024 12:51:03

Honestly, they may offer the cheapest rates in town, but in this case, you truly get what you pay for. Frankly speaking, they are consistently tardy and even occasionally fail to show up at all. Furthermore, they do not offer any form of communication, such as phone calls or text messages, regarding the bill. Instead, they simply send a single notice asking for payment, and if that notice is overlooked, they do not take any action to collect it. Additionally, their customer service staff is extremely impolite when dealing with customers over the phone. What aggravated me further was the fact that I had not realized my roommate had already called about the trash issue before I did. Apparently, my roommate had made the call just a while ago. Nevertheless, when I called to inquire about the delay in trash collection, I was met with an unreasonable amount of attitude from the staff, even though all I wanted was an explanation for why the trash was still outside. We were informed that the collection would take place soon and that they were running late when it was already 2 pm, but now it is 5:37 pm and this is the scheduled pick-up meant to compensate for the previous one. Once our financial matters are settled, I will strongly encourage my household to switch to a different service provider, as this type of behavior is not at all acceptable from a company that I am paying for their services. It is truly disappointing. Furthermore after seeing this review instead of solving the problem they've canceled our service and never completed the service they where paid for even though we've already paid for the pickup that never happened, I highly recommend finding someone less childish to put your money towards, if there is no reimbursement for the last pick up or contact to us about the situation I will be going to the bbb and filing a complaint and pushing for repercussions. Rot in hell.

Scarlett Rivers (Scar, Red, Mom, Dad)

12/30/2023 01:24:49

If I could rate this place as a zero star I would!! Just to start off they say they close at 6pm but scales are closed at 5:30! Second thing is absolutely horrible service. I was cussed at and flipped off by a worker there!! She was very rude and disrespectful regardless of how calmly I tried to talk to her. I have notified my family and close friends and we are no longer doing business with this disgrace of a scrap yard. WE WILL NOT EVER BE COMING BACK HERE AGAIN!!

Jini Byrd

02/20/2024 23:46:01

If selecting zero stars was an option, that's the one I would choose. I have regretfully used this garbage service since 2022 and it has been terrible. There have been multiple weeks where they have been tardy, or just not picked up at all. They did not seem to have any issue collecting my payment though. Today (1/26/2024) I noticed my trash STILL had not been picked up, and this would be the second week in a row they have not picked up. I called the customer service representative who has an education level of about a 2nd grader and tried to get some answers. She could not offer me any assistance on this whatsoever and hung up on me. I then called back and her boss AND owner Chris Spencer answered the phone. He told me "It's not the end of the world we haven't picked up your trash yet" and then told me to "stop whining about it". I then asked him if he talks to all of his customers this way and he said "That's how I'm talking to you. If you're are unhappy happy with our service then go use someone else!" He also told me to "grow up", which you can see seems to be his go-to response based on unsatisfied customers on is google reviews. I then went on to tell him I AM trying to cancel my account with them and he as well hung up on me. I could clearly tell that the onwer had a very low IQ based on the way he talked to me on the phone. I am honestly extremely surprised he is even in business still. This guy is totally unprofessional, his business is dumpy, and his trucks are literal pieces of garbage themselves, and I would advise everyone that uses his service to please cancel it immediately. I have also filed a complaint with the BBB.

Mike Shepherd

01/26/2024 17:43:30

I had some old exhaust and suspension to get rid of and they wouldn't even take into account that I was getting rid of a catalytic converter. Their lot is also a nightmare to get in and out of, you're better off taking your stuff to Flint or Lansing next time you're in those areas. Was it my mistake for not knowing a policy you don't tell people about or just another shady business practice you're not willing to acknowledge? I wish I would have checked the reviews before I stopped in here. It's pretty obvious where the issues are with business and it's not with the multiple customers who have voiced multiple issues with this place.

drew

11/08/2023 18:30:13

The absolute worst service, out of 3 months we had them we called every week for them to pick our garbage up, some weeks they were 4 days late. The customer service is terrible, the lady hung up on us when we ask them to pick up the garbage can, which by the way is still sitting out by the road over two weeks later. I would recommend getting the brand name garbage service.

Ruth Brock

01/22/2024 14:41:57

Been a customer for years as trash pickup goes. Had one issue which was my own fault, if you pay by mail figure the days in mail. Easily fixed. Do your part as a paying customer and they do theirs. They ain't your mama.

Scott Little

01/03/2024 23:25:41

The owner of this company doesn't even deserve a 1 star...I received my bill by email on May 24th at 5:43pm. The bill is for 6 bags for 6/1-8/31. I called them on May 25th at 10:07 am (they open at 10am) I left a message canceling my service and requested a return phone call for confirmation. I did not receive a call from them on the 25th. Because of the Memorial Day holiday weekend I called them again on the 30th to confirm cancelation. She said she was taking care of it. In the mean time they took my payment out of my account on the 26th. Bill states terms are paid by June 11th. I waited about 2 weeks and still had not received my refund so I called again on June 14th. I was told they don't give refunds. I told them I canceled prior to fund coming out of my account and services don't start until June 1st. The owner finally agreed to refund me. When I received a deposit back in my account if was short $5.34. When I called to ask why I was told he charged me a 10% restocking fee. WHAT! It is not my fault you took my funds after I canceled and your charging me. I requested for him to call me and he will not talk to me. They have very poor business practices. However the men that picked up my trash were more than friendly!

Lori Constine

07/12/2023 23:21:57

Garbage is what they deal with and what you get when you get ahold of costumer service. I wouldn’t even rate this place a 1 because the owner acts like a child calling grown adults names? Ridiculous how a grown man is such a sucky person ESPECIALLY A BUSINESS OWNER!

Elijah Shepherd

01/27/2024 01:54:55

Great pricing and dumpster selection. However it doesn't make up for the horrible communication and customer service. I'd recommend paying more for a more responsive service. It took us a week to even receive the dumpster we paid immediately for. It then took nearly 3 weeks to have it removed.

Micah Dershem

02/14/2023 15:59:04

It's taken me a month to get a hold of anyone to get my account number. I had to physically go in person. Then once paid they still don't pick up my trash, on top of that they charge me again for reactivating my account and another full service charge. I can't cancel ..they don't do refunds. I have about 2 months of trash not picked up even though they said they were still picking up hence the backpay fee and the new payment charges ..all payments have went through and taken out of my account trash has still not been taken. It should not take so long to get a hold of someone to get information on your account, simple phone call back or even answering the phone I could have made the payment right away. I shouldn't have to drive to the office after leaving two messages to get an account number so I can pay my bill. Then once paid the service should be received I don't think I'm being difficult here all I'd like is the service I'm paying for to be done which it hasn't in months b/c of all these mishaps . Will be switching after my next payment has passed since there are no refunds. Bad customer service.

Michelle Wells

12/28/2022 16:17:46

If zero was a option it would be -0 don't go to specialty salvage they'll rip u off went there empty my trailer had 1000 lbs George give me a slip to put in atm the atm didn't work told George he said it must be empty she just went to bank to get money you'll have to wait till she gets back so when she got back put money in machine she told me to try the machine again it said error check receipt Chris said he wasn't paying me cause the machine said it paid me

Andrew

02/13/2024 13:28:55

Like the rest of these comments, the owner isn't even worth a one star review! Terrible customer service, Terrible Trash Company! If this is how you treat the customers that keep your business running I can't imagine how you're treat your employee's. I don't even need to explain my story with the mountian of complaints below mine with the same situation

Madison Dildine

10/11/2023 19:13:45

1. Getting someone on the phone is almost impossible. 2. Getting a return call after leaving messages is almost unheard of. 3. I called weeks ago and ordered one of their dumpsters for a big clean out project. They had me pay upfront for the service, which is ok. I called the day it was suppose to be delivered to get and eta, they were unsure but said they are usually delivered in the evening. Evening came and went NO delivery, No call from the company explaining why, NOTHING.

Amber Fritz

03/11/2023 14:40:36

They were dishonest wrote the wrong metal down for a cheaper priced metal so they could make more money while given us less money.... then they also was mad about having to use machinery that they get paid to move the guy running the machinery was telling us to move 1000 lbs of steel that was written down as dirty sheet metal

Paypay Brumley

02/05/2024 22:16:23

Dont use this trash service. I received a flyer in the mail saying they charge $17.50 a month for garbage. When I called they changed me $20 a month for 3 months in advance and told me to take the trash to the rd on Mondays and they would drop off a container. Monday came and trash was never picked up. So I called Tuesday and they told me someone would be there to pick it up today. Didn't come again. So it's Thursday and I've been calling every day and keep getting the same response.

Bruce Spencer

11/17/2022 14:26:26

I had been a Specialty customer for home pick up for years. I called last week to inquire about getting rid of an old fiberglass boat and the receptionist said "yes you can drop that off". Their business hours were listed as 8-6 Monday-Saturday so I planned to be there first thing Saturday morning. When I arrived, (8:15 AM) I couldn't find anyone so I left the boat near a row of scrap cars and left. On Monday morning, (10:00 AM) I called to make sure I didn't owe any money, or that they didn't need anything else from me regarding the boat. I left my name and cell number, and asked them to let me know if I owed anything. At 1:30 Monday afternoon, I received a text message from a MSP trooper regarding a boat registered to me that was found abandoned. I was unable to reach the trooper, but called Specialty several more times, leaving a message with my name and cell number each time asking for a return call regarding the boat, and any payment I might owe them for taking it. When I received a call back from the MSP trooper, he said the boat was found in the middle of the road, abandoned. The boat was then towed by All Star Towing to their yard. I reached out to All Star Towing (gentleman was very understanding and helpful) to let them know I would pick the boat up. I never received a call back from Specialty, but when I called to cancel my service, she asked why? I went through the crazy series of events with her, and she said "that's not how it works, you have to pay when you drop off". That would've been key information to share when I called last week, as well as their actual business hours. Rather than returning any of my messages, they pushed the boat into the middle of the road and called the State police. Needless to say, I have moved on to another waste removal company. If only you returned phone calls as quickly as you reacted to Google reviews, I'd still be a customer.

Ransom Gwinn

09/27/2022 18:25:12

New to the area. Have been waiting for my Trash Cart to be delivered to my house for over 2 weeks. I have had service for over 2 weeks now and have called 4 times. I have been told it is being delivered soon all 4 times. After a direct call with owner/management this issue was resolved.

Chris Hicks

08/15/2023 19:36:17

I tried to set up residential trash service last week, the lady on the phone told me I was all set up and to set the 6 bags out by the curb and they would pick it up and give me a dumpster. I called today and they told me they never got my debit card and couldn't get a truck out here unless I paid extra on top of the 3 month fee. The lady then hung up on me and told me she didn't have time to argue. With the 3 other trash services in Owosso I will choose one of those before these people. Don't seem to care about current, new or potential customers.

Adam Allport

07/12/2022 13:54:52

Chris sorry I upset you, my public apology and I also deleted the post as the letter from your attorney stated! Hope you have the day you deserve!

Samantha Hildebrant

03/03/2024 17:11:22

Have always been respectful to this place taking scrap copper. Unfortunately they are as rude as rude gets. Won’t answer a simple question, leaves during business hours without a response while waiting to return metal, yells at you to get out of the office while yielding a sword. Unprofessional. Very disappointed ex-customer.

Jason Coy

07/29/2023 14:06:54

I don't treat or talk to people like I'm better than them so iv always had a positive experience with specialty salvage you get what you give

J

02/21/2024 17:37:16

Doesn’t even deserve one star, this guy is so unprofessional. Name calling? What is this company. Yikes. Do not get trash service through this company.!!!!!!

Madison Shepherd

01/26/2024 18:24:29

This business has to be one of the worst in Owosso as far as professionalism. I had an unfortunate encounter with this one over a week ago and have called them a number of times and have yet to receive a return call. I did run the story by other employees and assumed the owner would return my calls but now after discussing this with other residents in the community they basically told me "GOOD LUCK "!! What started this all was that I had just drove across a street in a residential area and their truck was positioned on the left of street and without looking this driver crossed right in front of me to reach the other side of street.and I almost hit the back end of his truck and the other employee in the back of truck obviously didn't see me nor did the driver check his mirrors before that risky maneuver. Then he proceeded to just sit there so I checked for oncoming traffic, drove around in front of him, got out of my car and basically told him that he should be a little more careful as he could have caused an accident. He informed me that is was my fault because I was "speeding", which obviously was not true as I had just drove across the intersection where I had a stop sign. He continued to be belligerent to me so I walked a few more steps toward the middle of truck to read the owner of the truck and he shouted out to me "Yea, go ahead, take a good look"!! I did speak to a couple who were walking their dog when this "incident" took place because they at first noticed that both employees were shirtless then confirmed what I had gone through. I moved back to this community a few years ago and had asked several neighbors who they would suggest for waste/salvage most of them said "just don't go with "Speciality Salvage" because..............." It is sad that "business people" choose to run a business this way and in addition it trickles down the chain of command as well. I choose not to mention the name of my wonderful refuse service because that is not why I am sharing this. I am sure, as I have noticed several negative feedback comments from you that again everyone will be wrong you will be prepared to place the blame on them but as a business owner myself I welcome feedback on how to improve my business so as to draw more "clients" and keep the ones I have. Have a good day.

Micki Kramer

07/07/2017 15:28:01

Address:	1500 Cornell Rd, Owosso, MI 48867
Phone:	+1 989-725-8062
Services:	Junkyard
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 132 Reviews
ZIP Code:	48867
Open Hours:	8:00 AM - 6:00 PM
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 6:00 PM
Monday		8:00 AM - 6:00 PM
Sunday		Closed
Tuesday		8:00 AM - 6:00 PM
Saturday		8:00 AM - 6:00 PM
Thursday		8:00 AM - 6:00 PM
Wednesday		8:00 AM - 6:00 PM

Specialty Salvage JunkYard in Flint (MI)

Working time & Location

Zip Codes

Other Flint Auto Salvage Yards

Junkyards and scrap yards in neighboring cities with Flint