What clients say about Copart - Wayland in Wayland (MI)
This Copart location is more geared towards businesses if you’re an individual buyer so everyone a favor and use a debit or credit card for your purchase.
The absolute worst company to deal with or have issues resolved. I bought a car MONTHS AGO and never received a title, good luck getting anyone who speaks proper English on the phone they just make a "support ticket" and tell you wait 1 business day. Even if you give them a week you'll hear nothing back. It's a disgrace to have people spend thier money if they don't even get the things they NEED. Never again will I buy any car off copart due to this experience.
My insurance sent the car here attempting to total it. I chose to retain the car. When I went to pick the car up, it took a long time to bring me my car and then scratched it. I have never seen people handle cars will less car.
I bought car 2 weeks ago today I received the car was RUN and DRIVE conditions the the transmission broken and car not moving not even half of inches at this case the car didn't meet the description and I call them but they denied and they don't want me to refund so I give them 3 more days if we didn't make work I definitely going to sue them the should post it under mechanical issue not run and drive beware this place they post cars info incorrect this way to is scamming and we can handle it with SOS and BBB and court
3 days, they’ve been telling me they were picking up my truck, all 3 days I waited and no one ever came, no communication from the company, now I have to wait until Monday to find out when they are going to actually show up.
Co Part picked up my auto May 21st 2025 thru State Farm. They made a mistake. Insurance paid $2097 Aug 13th for my vehicle. Didn't find out until December 17th 2025 co part still has my vehicle and was trying to charge me again for the bill. State Farm has been on the phone constantly with them . Keep saying there going to bring it back to me. Its Jan 7th 2026 and still no vehicle and all my contents in the vehicle are MIA along with Co Part wanted insurance company to send an invoice to get my belongings back. STATE LAW NOTHING IS TO BE REMOVED FROM VEHICLE PERIOD!! THERE A COMPANY THAT RIPS OFF THE PUPLIC!!
If I could give this place zero stars, I would. Don't walk—run away from this place.
I bought a vehicle over three months ago and still have not received my title. I have called several times and even gone in person to request my title, and I am consistently given the runaround or a new excuse as to why it hasn't shipped. They no longer respond to my emails, and I am now seeking legal help to acquire the title.
Never in my life have I encountered such an ignorant and lazy group of people. Stay far away from this establishment.
Do better, Copart!!"
We had a 9:30 AM appointment to pick up a vehicle. We got there around 8:00 and went inside the office and showed them our papers. They said it might be a little after 9:30 before they could load us. We went back out and waited until a little after 10:00, then we went back in to ask if were still in line to get loaded. We were told to go back out and keep waiting. We went back out and meanwhile a guy came who said he had a 2:30 PM appointment. After he stopped 2 pay loader drivers and talked to them he was loaded and left while we were still waiting. After that we went back in and asked to speak to a manager. We told him that something shady was going on out there and he immediately told us our vehicle would be loaded shortly. So we went back out and our vehicle was loaded right away at a little after 12:00, almost 3 hours after the appointment. Our vehicle also fell off the forks once while they were trying to carry it out. Very poor service.
slowest copart ever! Got here at 3:30 appointment was at 4 and still am waiting at 5:20 it’s ridiculous if they can’t keep up with appointments don’t let so many be scheduled.
Lady at the front desk is very rude. Makes nasty faces at you when you ask questions for clarifications, as if you're supposed to know certain information already.
I completely regret buying a car from you. The whole thing feels like a scam. The service is terrible. I couldn’t even pay online and had to waste two and a half hours just to make the payment in person. It’s been 7 weeks since I got the car and I still don’t have the title. Every single time I call, you lie and say “next week” but nothing ever happens. I even went to the Secretary of State and they told me there isn’t even a title in my name. This is fraud, it’s dishonest, and I’m furious I ever trusted you.
Bought a 2008 Ram 2500 mega cab from this place back in July and it was towed the 16th of that month. The truck needed some work, which I figured would be the case, so that's issue I had with these guys. The problem is that I've had my truck for over two months now and I haven't received my title yet. We got ahold of these guys quite a few times and it's always some sort of excuse, such as "Oh, we are short staffed.", "Oh, Secretary of State is backed up.", "Oh, we just sent it to SOS.". Guess what? We got ahold of security of state and you know what they told us? Oh, we don't have it. Then the people at this place keep telling us the issue was resolved, when it wasn't. So I don't know what is going on. But I've had to cancel quite a few of my plans the past few months because I'm not able to drive my truck anywhere. The only good thing about this place is that they were nice enough to have my truck towed from this location all the way to my home in Breedsville and not charge me for it, which is what it keeping me from giving them a one star review. Everything else with this place has just been a mess.
Horrible experience purchased a Toyota Tacoma 7/16/25 it’s now 9/10/25 and still have not received the title they are blaming it on the Secretary of State in Michigan and the Secretary of State in Michigan is saying they never received the title. Was told I could apply for a duplicate title for $100 fee when the title isn’t in my name yet so I can’t . Will never do business here again they won’t respond to emails or phone calls.
This place is an absolute joke! IAAI puts this business to shame. From the unorganized and incredibly slow loading process, to the months it takes to get a title. Office lady is rude as can be, and do not think you can preview vehicles. You have to wait for them to bring the vehicle out before you can see it. STAY FAR AWAY
Been doing business with Copart for 20 years… after my last purchase I received a letter from an attorney stating the vehicle is still under investigation and I’m not aloud to touch it until the completion of the investigation … tried to reach out to the manager Dawn she was very rude and basically brushed the issue off this will be the last time I do business with this auction
Was told i didn't have to sign anything because I was set up online. A week later I get an email that I have to sign something. I drive there talk to a lady with blonde hair and pink highlights. She tells me it takes 6 weeks now for a title which is false. They wait 4 weeks and do a batch delivery to the state which is ridiculous. Then a week after that it still says pick up title. After an hour on the phone I finally get transfered to the Wayland Michigan yard. I talk to Amy. She tells me it was probably done and I say I need her to put eyes on it. Found out nobody did anything with my paperwork. She said she would do it that day. I told her I need to speak to the Supervisor and she told me Justin would came me right back. And ... nothing. This is the worse yard I've dealt with. Not too mention waiting over an hour for a motorcycle to be loaded.
Took my car from the collision shop BEFORE it was released by the insurance company a day before it was even scheduled for pickup. Still had my plate and belongings in it. Never got my plate back (they said they "mailed it" but lied to the state police when they called about it). Told the police that I could come get my stuff if I wanted it. Then a month later, my stuff was sent to me with no explanation, note, or apology. Crappy service, lying staff. Stay away!
Again I been waiting more than one hour and nothing yet terrible service looks like only one guy is loading cars They sell cars with much more damage than they say I bought I car 6 weeks ago and I still waiting for tittle
You will be waiting all day to pick up your item even with an appointment and if you leave they will charge you a fee and for a day of storage. Without an appointment they will charge you to pick up your item as a walk in. It’s like they hope you leave so they can bill you.
Terrible service. Lack of knowledge in title department. Purchased Buick Regal on March 6th. Have called twice to ask to why title has not been processed. Said they got title returned March 14th because they didn't submit lien release. Returned again April 4th blaming the State of Michigan for error. Get a different answer every time. Leave emails and phone calls that don't get returned.
Shady place. Do not do business with this place and if you have a choice where your damaged vehicle ends up, pick anywhere but here.
My insurance agent requested them to mail me back my license plate weeks ago. My husband called today to ask the status, and they told him the plate was too damaged they got rid of it. My plate was not damaged, there was only damage to my passenger door. I called to ask them what the hell?! And then she tried to tell me it was either damaged or the screws were too rusty so they destroyed it. I told her I know for a fact it wasn’t damaged and it was a new plate with new screws, TRY AGAIN. Then she says “well, let me have them check in the bins again and see if it got misplaced and I’ll call you back..” sure enough they “found it” . That is some shady business. I know damn well someone was going to take my plate or tags for themselves. DO NOT GO HERE OR DO ANY BUSINESS WITH THESE DISHONEST PEOPLE.
I recently visited Copart Wayland to preview some cars, and I had a great experience. The staff was very helpful, and I want to especially mention Chloe, who went above and beyond to assist me. She was incredibly nice, patient, and helped me in every way to check out the cars I was interested in. Her friendly attitude made the whole process smooth and enjoyable. I highly recommend visiting this location if you’re looking for a good selection of cars and excellent customer service. Thanks again, Chloe!
Wayland, Michigan.
Terrible terrible customer service. If you have a choice of where to have your vehicle towed to after an accident, DO NOT have it towed here. If possible, have it towed to your home or a nearby friend's home. All of my money change was STOLEN from my car. An expensive item was STOLEN. They LIE and tell you your vehicle is not there yet, when if FACT, after calling their headquarters, it WAS there. Karma karma karma!!!!
Overall, a decent experience. The ladies in the office are friendly and helpful to get your paperwork done and get you on your way. The guy loading the car was quick and even dropped the vehicle on the trailer which saved me some hassle.
**Please be advised** you have to have make an appointment at Copart to pick up (or hire someone) to pick up your vehicle. It's not clear on the website, nor was I told I had to have an appointment after they cancelled the delivery I ordered. So, unfortunately, I learned this the hard way! I had to come back a second time. Other than that, I would've given five stars.
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