I love buying from this company. They take care of you and I always have the please dealing with Jerry with all my purchases. As a loyal customer, I feel like im being well taken care of!!
Kate has been awesome. i never have a problem if the part is damaged or incorrect. the returns are handled when they need to be. If you need a salesperson at this location i would consider asking for Kate.
I just called that place and asked for a radio for my car in which the lady that answered the phone told me that I can't upgrade my radio due to her knowledge and few minutes later ,someone hanged up the phone call.. Very dissatisfied and disappointing
I called them concerning wanting to buy a left front fender for a Ram 1500 in the color code PRP. The part was listed as being located in Massachusetts, more than 3 hours from me. After it being confirmed by the sales person over the phone, I drove the over 3 hours to get it only to find out that it was NOT in Massachusetts, it was in New York. When there, they assured me they would freight/ship it to me at their expense due to this mix up. I followed up with Ryan when I didn't see it after a week who again assured me it would be shipped. It has now been two weeks. Still no fender and of course, they will not return my calls concerning it.
I thought you could enter the yard and pull parts by youself, but turned out you can't.
What's the fun if you cannot pull parts by yourself? You've got to be some politically correct mental. I called and never went there. I called, but as soon as the lady asked my name I hung up. She doesn't need to know my personal information. Besides, they wouldn't have been able to get me the parts I needed (an audio connector that has no part number).
Holland in North Billerica remains the best in Massachusetts. You can pull parts yourself, and their price is astoundingly generous.
Jerry is great for finding exactly what I need every time. Delivery guys are great, always so professional and kind. Highly recommend.
Delivery driver who has my areas route is great too* always polite and answers all my questions, super patient
Kate at fenix parts has become my go to person for engines and drivetrain ! Very polite and quick . Always makes sure to get me what I’m looking for at the best price and quick ! I don’t call anyone else ! Thank you as always and please don’t ever go anywhere !!
FENIX Great company to deal with
& for my favorite sales person kate
I just wanted to let you know that I admire your dedication, strength, and perseverance are truly inspiring. You work so hard often without recognition yet you carry yourself with a smile every single day. Your making an impact on a lot of people without knowing it. I hope your efforts don’t go unnoticed, and your hard work is deeply appreciated. You are a true example of customer service is all about and thank you for being a kind human.
Worst experience ever! I purchased an engine from them. Two days after we put it together, a smoke is coming out of the engine! I took back to my mechanic just to find out the cover for gasket valve is chipped. The cost for the additional part and repair was only $300. I have been trying to get compensation for that for the last 10 days without luck! Only to have deal with the rudest and most disrespectful customer service person. By far the worst customer service experience in my life!
Great experience with Todd from Fenix. Ordered an engine but received the wrong one. Todd was able to get me a refund and stayed in great communication throughout the whole process. Appreciate the customer service and the dedication, great experience.
Love the customer service!!! Kate Shaw especially has gone above and beyond to find hard to get parts for my business. Appreciate all Kate has done locating parts. 10/10 recommend Fenix.
Kate from fenix one of my favorite vendors to call to order parts always on point and makes sure our orders are correct. Very easy to work with and I order a lot of parts one of the best to order from
Extremely disappointed with the service provided. We are part of a family owned Auto Body business (40+years) and never have I dealt with customer service that was so horrible. Being told we couldn't look at parts and then not even being willing to show us pictures of the parts zoomed in. Being told we just leave it to they're employees to pick out the part and if we didn't like what we received we could return it, again and again if need be. Our customers deserve better and so does our business. When asked if we could talk to a manager we were flat out told no. Wow! And then when I asked the rep his name or ID he refused to give it to me. This is by far worth a complaint to BBB as well as the Customer Protection Agency I hate to say. Customers beware.
Kate was very helpful on the phone. Found the parts I was looking for quickly and even had the guys in the yard take pics so I could see the Frame. This was very helpful, especially considering I was driving 5hrs to pick it up. The team at the yard were polite and quick in helping me get loaded. Over all great experience
The worst service ever , purchased an engine for an Audi 2013, all kind of troubles since day one because the intake manifold is not functioning properly, spent 5500$ on it and still spending, they took my turbo charger and never paid me back the 275$ for it as we agreed. The sale representative Johnny Dennett keep repeating that the damage part are not covered while it’s well written on my invoice that every part replaced includes our standard 6 months unlimited mileage protection at no additional cost .
Now he is saying that those parts are not included , well when I called to purchase the engine he never explained that , moreover he ghost me many time and never replied my emails until I call back .
I will never deal with your company and strongly I don’t advice anyone to do so . Waste of time and money . Unprofessional
Complete waste of time dealing with Fenix Parts, I would avoid at all costs. Found the fender I needed online in great condition and correct color. Called them to pick it up in their Pennsburg location, they said it was actually in MA but they will pull it and ship to Pennsburg. I drove 2 hours to Pennsburg only to be giving a completely different color fender in bad condition, paint missing and deep scratches from what looks like shipping. They asked me if I could make it work... and said someone must have switched the fender in MA. I asked for a refund, hopefully they can at least do that correctly.
Update 2/21/23, I called and asked where my refund was, and they said the dispatcher must have forgot to start it. I've never dealt with a company this terrible!
Let me start by saying the customer service was beyond awesome! Chris was very professional and an all around pleasure to deal with! It had been a struggle to find a rear end for a 2016 Cherokee and other local salvage yards said there were none around! One call to fenix and I was able to pick it up the next day! Working in the auto field I will be sending customers to y’all when ever they are looking for a used part! Thank you again!
So we bought a tail light which turned out to be wrong, decided to drive out and see about getting the right one. Sales Manager was super helpful and was able to insure we ordered right part and got it replaced within a few days. NEATR is a great option to save some money vs OEM parts. Great website and super helpful if you make the journey there.
Called NEATR looking for a part for my truck. Jay answered the phone. They didn't have the part on hand but he'd find one. He called me a few minutes later said he'd have it the next morning. I said to get it. He called the next morning when it arrived. Promises made, and kept. Price was right, service was excellent. And when I asked him to load it, he didn't complain a single word.
Called Jay a second time for a new bumper, found one immediately and had it within 2 days. We knew it was coming with some damage, Jay wasn't there for pickup, but made sure to check in on it being OK with in a day or 2 and made sure to offer exchange it it wasn't OK. It was. Excellent service.
I was looking for a part for my car. I had the good fortune to find the "New England Auto & Truck Recyclers" webpage, sent them an email and promptly I got a response indicating they had the part. I had the real pleasure of interfacing with Justin Roy. If I would have to rate him between 1 to 10 being 10 EXCEPTIONAL, I give Justin 11! I have some experience in the Customer Support field. Justin gets the Golden Trophy because: He was pleasant, prompt, and enthusiastic. I can sense that he is passionate doing his job and individuals like him, in large or small company, can make a great difference. If I would be looking for another part for my car.. with no doubt I would contact him.. and I will encourage others to bring their business to New England Auto & Truck Recyclers. If I would have my company, I would do anything possible to hire Justin.. I am more than positive that he would be a great contributor gaining and keeping happy to customer and that means a good flow of revenue. Ernie
This place was very helpful in locating what I needed. I ordered a whole new set of seats for my 2012 Honda Pilot. They were Grade A rated and after a good cleaning at home they clearly needed extra love to get there. I also had to go back to exchange the two front seats because they had different wiring harness. Nonetheless Justin helped the entire time and kept me updated. I put it all together and I'm happy.
This was an absolutely fantastic experience. I had been looking for hood to match my Jeep Compass for a couple of months. EBay was between 600 and 700 dollars with shipping and most of the car places around this area wanted 500 to 700 for a hood that was painted with primer which means another couple of hundred to get it painted. New England Auto & Truck Recyclers was recommended to me by a friend. When I called Jay Ablaza answered the phone. He asked me the right questions and helped me find the information he needed to see if they had the correct hood for me. His attitude and the price he quoted me made it a quick and easy decision. I will definitely use their services again and highly recommend them to anyone searching for car parts. Thank you so very much Jay!!!!!
Ordered parts for my 2015 Nissan Altima. Fender was spot on, packaged extremely carefully and arrived in perfect condition. Mirror was the wrong color unfortunately. Called customer service and spoke with Jay and apparently the color one I ordered was damaged and not what the description listed it as. They sent me a unit in perfect condition so that was a plus. Jay corrected the problem quickly and professionally. If I ever need parts again that I can't find locally I'll definitely be giving these guys a call. Excellent customer service, easy to navigate webpage, quick shipping. Don't hesitate to give these guys a call!
Tried to save money and purchased an old AC Compressor for my 2006 Honda Civic from here to have my Mechanic install it. Was never offered a Labor protection either. Did not work. Returned it for a full refund- no problem. BUT it costed me an additional $150 (additional labor and charging) to have my Mechanic reinstalled a new refurbished compressor and he was very reasonable. Working perfect now. DO NOT get a used electrical part!!!
Update 9/28/2018: Jay called me personally and resolved my issues. Excellent customer service! I would come back and purchase all my auto parts here without hesitation!
Fabulous, organized, professional business!! I could not be more pleased. Jay offered the best customer experience. I purchased a soft top fo my Jeep, Jay validated it was the right one and would fit completely and that all parts and screws were included. He also introduced me to Dan who was one of the mechanics who patiently and respectfully explained how to install the soft top. I was a bit stressed out the day I picked up the part and Jay and Dan helped to calm me down and save the day!!! Thank you both!
I ordered a complete rear seat set for my 2004 BMW X5 from Jay. Ordering was easy and he was cool to work with. Told me the seats were in good shape and they were! The set arrived via freight in a couple days, and in great condition right to my front door. No surprises and nothing was ripped. Saved me thousands from buying new or getting repaired. Thank you!
My husband and I bought a front console for our super duty truck and we dealt with Jay. He was super nice excellent customer service. He went out of his way to make sure we were completely satisfied with our purchase and was there to help in any way. If you want truck parts I’d 100% recommend using these people. Thank you Jay for all your help and if we need anything else we will be sure to get it from you :)
I just want to share my experience with you. I had many emails back and forth with Jay. He was able to provide all the information along with pictures of my parts that I needed. Shipping was great, I received my part in one day. ( less than 24 hours). He was a pleasure to do business with. I stronger would be back for additional needed parts. Thanks for the great service. Jay is a asset to the company. Great customer service.
The crew at New England Auto & Truck are awesome. I have been in the body shop and insurance industry for 30+ years and my experiences with this parts vendor have always been great. They care about my business and deliver their parts without surprises. I highly recommend them to anyone in need of parts for their personal car or any shop looking for a good used part vendor. I usually deal with Dan there, but all the guys are really good to work with. A+++
