What clients say about LKQ Route 16 Auto Parts in Webster Township (MA)
They hung up on me twice and then proceeded to just let it ring and kick back multiple times. Would have been cool to order parts but I’m not waiting 24minutes on hold that’s insane.
I was treated poorly and disrespected by a lady saleswoman at the front table!! I went to LKQ to buy a door for my car and wanted more information about the condition of the door. The saleswoman lost her patience and said that the door was no good and that she couldn't show me the photo and that if I wanted to, she would ask the other salesman without any professionalism whatsoever!! She said if I want to see it I have to pay!! **I went with the money in my hand to buy it!! But I didn't buy it due to the seller's lack of professionalism!!
Woman answering phone clearly hates her job, or her life. Maybe both. Was rude from the start. Answered phone with a loud sigh and then proceeded to ask me "What I wanted" with an attitude. As someone who has worked in customer service for over 15 years, her behavior is unacceptable. On top of that they wanted $100.00 for the same used tire I paid $20.00 for somewhere else a week earlier.
Needed a new rim for an older Jeep. They found one and had it shipped in under a week. The product was as advertised and the price was fair. This business is very easy to deal with even if you're not exactly a car expert.
My 15 year relationship as a customer with LKQ ended last week with an entirely preventable issue, that nobody cared to address. Of course mistakes happen, but it is how a company responds to their error that matters. Even a thoughtful and constructive email to the sales manager was ignored. No decency to reply? Goodbye, LKQ, you're too big to care any more. I miss Route 16 Auto Parts.
Well Run great inventory if you need a certain part they will get it they are not only a national company but they own junkyards worldwide as I have been told Fast courteous service
Been using them for 5 years. Normally I would give them a five star rate but after today I’m really questioning if I will continue working with them. Order a part on Monday was told it will be here in two days. Well now it’s Friday and I am being told that it won’t be in until next week. Now I have a customer upset with me that there car will be here longer then I told them and when I call to ask for a reason why I got some one extremely rude to the point I said “I’m not trying to argue with you I just want to know what went wrong” and his answer was to hang up and call it a day. So now I have a customer unhappy and probably it going to come back because of your guys wrong doing. Thank you.
We have tried multiple times ordering parts for my repair shop with LKQ, returned each item. This last order was for a pair of used but OEM Subaru axles. One was OEM but junk and boots where ripped, the other was AFTERMARKET and worthless. Sent right back with the driver but I was already billed, and have yet to get refunded. Customer service is terrible, they are rude over the phone if you can even get them to pick back up after they answer and immediately put you on hold. If you order from here, expect to have to dispute the transaction with your card provider, NEVER pay with cash or debit for this reason
It's a great place to get hard to find auto parts and it's very convenient for most people that don't have any time to look around for the cheapest way out to fix something !
I have dealt with ken at the Webster ( Rt 16 ) location. This guy couldn’t be any more helpful.
I was actually shocked at how helpful & polite he & the other guy in the office were.
Ken made sure he got every bit of information needed to get the parts that I was looking for.
No mistakes, perfect every time.
Thank you for all your help.
Ordered parts about two weeks ago from lkq, and got a great price on them. They were supposed to be in a few days later but the parts were broken when recieved. They promptly refunded my money and ordered a new part for me. When the new one came in they loaded it onto my truck and the parts are in good condition for being used. Good place to go for used parts, and they were very polite through the whole process.
I received excellent, personal service. My part was delivered on time and I was able to pick it up without any problems. I would recommend LKQ to anyone.
Extremely helpful! I have purchased several parts for my work and private vehicles over the past 5-6 years at LKQ. The parts always arrived quickly, and I've never received the wrong part. I'm very satisfied with the folks at LKQ, and recommend them highly!
Went there to get a part for my truck ordered it and paid for it. Thought all was good. Didn't hear from them at all for three weeks untill I went in on Monday hoping part was there. Was told by counter person that order was canceled and part wasn't available but when I had ordered it it was. So now waiting to see if refund is going to be entered back into bank account. Not a happy camper. And giving 3 star rating is a stretch.
actually impressive how oblivious these hillbillies are. customer service? LOL. they forced me to pay for a part over the phone before it arrived then they never called me when it came in. nice try scammers
Order a motor for a Pontiac g6 answer all there questions . they send a uplander motor and tell me its the same long block . now we need to eat 3/4 hours of labor and switch out manifolds , mount brackets , oil filter adapter , and motor brackets . There management just says too bad. Not for the customer at this place . Beware
I called for some parts and after confirming 5 times over the phone "yes this is the part" I drive for 1.5 hour to see it's not the part. Smh people stay away from this used auto parts.
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