I had a very frustrating experience with Bernie’s Automotive. I entrusted them with my car over a month ago, expecting a quick resolution, but instead, I was met with poor communication and inadequate service. After dropping off my car, I specifically mentioned that the battery light had come on and the car had died, indicating a possible alternator issue. Bernie insisted the problem was with the car’s computer, and despite my concerns, he chose to replace the computer first. A month later, after dodged calls and minimal updates, he finally agreed that the alternator needed replacement.
Upon getting my car back, I was shocked to find the check engine light, traction control light, and 4-wheel drive light all illuminated. I’m extremely disappointed, as I specifically dropped off my car with only the battery light on. The lack of communication, failure to address the original issue promptly, and the new issues with my car have left me thoroughly dissatisfied with the service provided.
As a former master tech for Honda for over 11 years, I can't recommend Bernies enough! He doesn't try to upsell you on unnecessary repairs and has always fixed any issues with my vehicles for a decent price with no comebacks.
One star , for the front desk lady ! The most unfriendly rude person I’ve ever had the displeasure to meet ! She will ignore you while you are standing for half hour she’s too busy ordering her high sodium junk food ! And when she inevitably obligated to assist you she will not help you at all gives you vague answers and business card in order for you to call someone else and stop bothering her ! I’m sure the team is great there but I never had the chance to get my car checked ! I’ll think twice before hiring front desk agent line that if I was the boss ! You actually lose money and your business reputation
Went in for a oil change an knew about another issue he found what the issue was gave me a price for the repair. He explained everything an made some recommendations definatly will go back
Just started going there for repairs on my 1999 Ford Ranger mainly because of his years of experience, which includes 18 wheelers. Older vehicles are a pain, always something and I cannot afford a newer vehicle yet. So far my dealings with Bernie have been great. He's very personable, has been easy to contact, will work in a last minute fix if he can, has kept repairs very affordable for me and willingly explains the issue and options. I never ask how much it will cost because per my experience so far, he does what he can to do a quality repair and keep it in an affordable range.
Just a really nice, easy going guy. Glad he's around.
Update: 2023
Still my mechanic, wouldn't trust anyone else. I got a larger Dodge truck a few years back, had him go through it, fix what was needed and he's been keeping it in good repair for me ever since. He's still the same great guy as the day he opened. Great work ethic, people skills, always positive and honest.
*Tip - He really appreciates people that take care of their vehicles. Hey good motivation to clean your vehicle at least once a year too.
Anyway, a big "Thank You" to Bernie and the crew.
Reliable honest work bernie is great! My whole family goes there and we never have issues with our vehicles after getting them back. Everyone is very nice.
My review keeps getting deleted but This company has by far the rudest employees. especially the lady at the desk in the office she swears at people that work 3rd party dropping off THEIR Car parts they ordered. I wouldn’t recommend this company to ANYONE.
I didn't know about this place because it's kind of tucked back from the road beside Klem's. Found them when I needed some tire work and they're excellent, fast and professional. They do full service repairs (everything except body work). If I need service I'll be back.
highly recommend to anyone needing work done on their vehicles. Great,friendly customer service and most importantly...the work was done rite and professionally! thanks Bernie
We just left our house to head out for a camping trip had a problem with our truck. We stopped at advanced got the part pulled in with are camper hooked up to the truck. One of the guys came right out are part we just bought was broken. He had someone drop off a part in less than 20 minutes put the part on with out us unhooking from the camper and we were on are way. They stopped what they were doing to help us out. I would absolutely recommend them. Thank you for helping us out so we could continue on our trip!
Had a set of tires installed at the end of Aug 2020. He quoted me a price, performed the work the next week, paid what he quoted. Great work, professional, courteous. Will use for any future work. Thanks Bernie!
I have been going to Bernie for three yrs now...there is absolutely nothing he cant fix...polite...courteous...fair most of all...i will be going to Bernies for my car repairs for years to come...We Love Bernie....Mike....Darcy
The best place around! I was referred by a good friend and was so pleased at the low cost for a new alternator! I will be coming here for all of my future car needs!
Bernie is in my opinion is one of the best assets to come to the town of Spencer. He is absolutely professional and courteous and more then fair with any and all repairs performed...my wife and i have been going exclusively to bernies for over 6 months now and couldnt be happier...he explains any and all repairs, pricing, parts needed etc...dont just take my opinion, look up bernie and see for yourself..years of experience fixing just about everything mechanical known to man..my wife and i and our two vw beetles would be lost without him...your the best Bernie....Mike and Darcy
Bernie's Automotive on Route 9 is a very good place for your automotive repairs and maintenance needs. I bring the vehicles from the company I work for and my personal vehicles there as well. He is honest, easy to talk to, and very informative. He can do just about any repair or maintenance you vehicle needs at very competitive prices.
22 phillip, a Quinn, Claude E. Pope Memorial Hwy, Spencer, MA 01562Auto body shop
324 Main St, Spencer, MAAuto body shop
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