LKQ - Leominster, MA JunkYard in Leominster (MA)

Disappointed at the wait time at the front. Over 30 minutes despite the fact there was only one customer in front of me. Chatting about things unrelated while there was a customer waiting. Other than that, I was happy with the service itself.

This was my first time dealing with LKQ, and I was impressed start to finish. I needed to get an obscure part for a Honda Civic that has electronic power steering. They found the part at another location and shipped to Leominster for me to pick up. And it cost less than half the price I was expecting, based on everywhere else I'd looked into. The woman that took my order was very helpful and friendly. She was great about keeping me updated, and making sure I was able to pick it up in Leominster. The guys in the Leominster office were great too. Fast and helpful. Even offering to bring the part out to my car for me, after seeing I walk with a cane, from a back injury. I'll gladly recommend LKQ to anyone. They have excellent service and people. A great experience from a place that could have just been another purchase.

Public warning, do not buy used tires from LKQ. Last month I bought 4 tires and tried to have them installed and Airport Auto refused to install them as they were expired by a few years. and just today they tried to sell my step daughter a tire that was 20 years old. These guys are going to get someone killed in a bad crash

VA service and repairs Rude staff hangs up the phone when we are talking, doesn't try to help customers find parts, I will never buy from LKQ

W95 239 plate.......your driver pulled into traffic and almost caused an accident involving kids. Pos driver, I have it on camera too. Tell your driver to quit if he wants to put people at risk.

I purchased an item from them off eBay for local pickup. The response was fairly quick (3 days I think, but excluding weekends it would have been next day) and provided clear and adequate pickup instructions. The facility was easy to find and access with the desk people being very friendly and efficient. After checking in and getting my receipt (which was accomplished in probably less than a minute) I did have to drive to another outbuilding to pick up the actual item but it was only across the parking lot and the desk personnel were very detailed as to where specifically I should go and park. It took warehouse personnel a few minutes to get to me once there, but it took them less than 20 seconds to find and bring me my item which had been fully wrapped to protect it in storage which I appreciate. (TL;DR) All and all, even though this is a limited experience, everyone I dealt with was courteous, friendly, professional, and efficient. I was there for less than 10 minutes and left satisfied.

Horrible customer service. Ordered part, doesn’t show up for 3 days when it should’ve been the next. Drive the 30 minutes out to Leominster to pick it up. I immediately could tell it was the wrong one. After looking at the company’s label, it was from a completely different model with a very different engine size, (incompetent staff). All of a sudden they had the correct one in the yard, and they would pull it first thing in the morning. Never happened. Call to find out when I should expect it and am either transferred or hung up on, in the middle of talking. Very disrespectful and rude staff. I stopped buying parts from them a long time ago, for issues very similar to this. But I decided to give them a try again. If I knew it would take a week to pull a part that only has 3 plugs on it, is very easily accessible, and takes all of 30 seconds to take out. I WOULD’VE JUST BOUGHT NEW! It would take them longer to walk out to the truck, than to pull the part. The only reason they have a job is because it’s a corporate monopoly. HIGHLY DO NOT RECOMMEND

I had recently purchased a new wheel for my car and I decided to have it returned. Upon returning the product, I was expecting to receive my money back for the wheel once it was picked up. The person at the desk told me that it should be picked up the day it was returned or latest next Friday. Two Fridays later and my wheel still hasn’t been picked up yet and nearly $500 hasn’t been refunded yet. I have to keep calling to see what the status is on my wheel for them to take action to it, but it just seems to me that they care about the situation at all. If it was just $100 or less, I wouldn’t care to much about it but it’s nearly $500 that I’m missing. Most days when I call (during business hours) nobody answers the phone so I have to constantly call every single week day. I’m not happy with the lack of care they have for people purchasing and refunding products.

12/2/22 around 12:40pm I called multiple time. Lady kept answering and hanging up on my face. Her voice sound like she didn’t want to be at work. My advice to her, if you don’t feel like doing your job or don’t like your job quit or don’t come in that day. But don’t be rude to potential customer. Not cool. Very disappointed.

Complete misrepresentation of their advertised parts and total unprofessionalism in diagnosing of the parts before sale. I ordered the engine from them for the Audi which was $2400. After it was installed it was smoking black smoke. So I called them, they send me another one and it was bad as well. The third one was finally good, nevertheless I had to pay the shop 3 times more for the labor. Also the same kind of thing happened with the turbocharger ordered from them. But after they sent me a bad one the first time I decided not to deal with them anymore and ordered one from a different place. Not having used them for more than a year I decided to give a shot and try them again. So guess what?! They send a fuel pump with a more than 3 inch crack on it. And when you call them to speak with the same sales person its impossible to get a hold him/her. If you leave a message they will call you next day or not at all. So this was a final drop of my patience. Never again. Not to be trusted. Waste of time and money!

Worsest customer service that I ever had. I paid 2000$ for used transmission for my car 2 months ago and still waiting for 75$ refund for my old transmission. I just received the check but with wrong first and last name and I can not make a deposit because of wrong spelling. I really tired of this weird company. I would not recommend this company

Have been on hold for over 45 minutes. Sadly, these guys are really good but too cheap to put customers first, posting this then calling someone who cares. I’ll bet they had my transmission sitting right there.

To be told by a sales rep that a used part is going to be more expensive than a used is horrible advice. Then he goes on to say the part is scratched and it would be 150-70$. When I said I have found replacements on eBay in better shape for less, his response was eBay is a different beast and good luck? Really! So I ended up with used grill with no scratches for 90$ from you guessed it... eBay. Too bad they don't mind losing customer's

so i didn’t come for auto parts, but these people were so so kind! i had just left the rmv and i couldn’t get my old plates off due to my car being so old, so the rmv agent told me to go to the place next door. at first, i realized they didn’t do that type of thing. but the boss (manager? owner? i didn’t get his name) as well as randy both helped me the best they can! they spent 20-30 minutes of their day helping me and they didn’t even accept a tip or payment! they helped me get my new plates on and they were so so kind! i’m not the type of person to leave reviews, but these people truly love what they do and their passion is infectious and they were so welcoming. if you need parts, please go to them! i know i will if i ever need anything! thanks guys!

Very helpful parts desk. Charles Ward found me all the parts I needed to repair our Nissan Van. They we able to secure the parts in a very timely manner and at affordable prices.

Ordered from this company through their online name Automotix. Quoted $152, charged $204. First order didn't ship: no call, email, communication at all. Second order arrived and it was the wrong part, although I ordered the correct item. Customer service was rude, lied, hung up on us, was condescending, did not allow us to speak with manager, etc. Just said "oh well that's how it is". Promised a rebate of $113.20 of the $204 and still haven't seen that! DO NOT ORDER - YOU WILL REGRET IT!

Call centers stink the person who answered the phone was ok but info was incomplete needed to talk junkyard that had parts. these are used parts question need to be asked also website says i keep old engine but there is $100 core charge bait & switch ????? not looking good

Always helpful staff who know their inventory not only on property but Nationwide can tell you if they have your part and how long it will take to get to you or to them Easy System good people smart mechanics and they back their product not only with warranties but from what I've seen LKQ and Keystone have great business ethics I have been dealing with them for years and will continue to do so no complaints great company.thanks guys

Keith has been the best!!! I've been working for Falmouth Midas for 8 years and every time I've ever called he always helped me with the greatest Care and Honesty. There's not another person I would want to do business with LKQ give that man a good Raise!!! Thanks for everything Keith.

Ordered a lid/trunk and a bumper assy for $1900: Tony delivered them to wrong address, lost 4 days, called to rearrange shipping. Tony sad will take 2 days, called in two days no information were the parts are also sad will call me back... no call. I called two days later the same person sad will call me back with updates... never called back canceled the order. Very bad customer service...

This company is nothing but full of lies, I ordered a transmission for a 2012 Hyundai Sonata Hybrid and I was told it had 57,000 miles on it. I ran a carfax only to find out the transmission had over 100,000 miles and defective. It took a total of 3 transmissions and 40 days for them to send me a working one. I took my car to 2 Hyundai dealerships to verify the transmissions they sent were bad. They charged me $1600 for a used transmission, but I had mechanics swap the transmission 3 times (3 days of labor). Save your money and order your parts elsewhere as this place does not check the quality of its parts.

Great selection, good price, and a hard working crew. Showed up last minute before they closed and they were still happy to help. Buy from here

LKQ ABC Is great the employee's there are friendly and if you need anything they can get it

Stay away at all costs... these people WILL NOT honor their parts. every time is the same story, they have a jerk call you and start trouble shooting the parts with dumb questions just to try not to pay you. They expect you to take the vehicle to the dealership and pay diagnostic fees out of pocket just to tell them their parts are defective.

Geno Gentile needed an alternator they were able to have 1 for him.

They want a ton for junk i go to wilsons instead even tho its a longer drive they want 200 bucks for a set of used jetta mirrors i got new ones from wilsons for 125 lkq you suck

Very helpful staff and great prices