What clients say about Berlin Auto Service Gas in Berlin Township (MA)
The state inspection guys pulled my hand break so hard they overextended the calipers. No issues prior to my inspection and after it the handle wobbles all over and my rear breaks are overheating. Called them to ask them to fix it and they blamed me. Said it's my issue. Won't be coming back
I come to this place twice a year for inspections for my two cars. It’s an informal place to say the least. Pros: they get the job done, and promptly once they start working on it. Cons: there’s never anyone at the front desk, and the intake process is always, always weird. The mechanics rarely come into the front office and the gas guys (one of whom has the most nasty temperament I’ve ever seen in a customer-facing setting) stay outside. Fine for inspections. For repairs and maintenance, I’ll stick to other places.
I wish I could give negative stars. This is not the place to go to if you need to get work done on your vehicle. My 2019 Lincoln got taken here for service on July 17 after noticing my engine light came on. They told me they replaced all 4 spark plugs and engine filter due to a misfire on cylinder 1. On Wednesday, July 23, my engine light came back on. I called and got the car in next day. I was told that the car had coolant leaking and that I could have a cracked head gasket - costing well over $3k but that they weren’t sure that was 100% the issue. I took my car back to get a second opinion. If my car had really had a bad head gasket my engine would have overheated, I would have smelled anti freeze in the oil, and/or notice black smoke when driving. I had none of these symptoms. Take a look at the supposedly “new” spark plugs. There is no way that these spark plugs were two weeks old. My new mechanic actually replaced the spark plugs and ignition coils. This place also intentionally unplugged my vacuum line so my new mechanic had to fish for it and replace it. I do not recommend this place and Fred’s service. I feel manipulated as a woman taking her car to be fixed and being told certain things were done and bigger fixes needed to be made. It looks to me that they just took the code off, wanted me to come back, tell me it was a bigger service, allow them to fix it, and then actually replace the spark plugs for way over the price. I cannot believe such awful mechanics exist. Please, do not take your car here. You are better off finding a different mechanic.
There is absolutely no way these were the spark plugs that were supposedly replaced on July 17. I am doubtful this shop has Ford spark plugs, that these would have so much buildup after just two weeks, one is cracked, and one isn’t gapped. This is not the place for quality service.
Edit 8/14: I will not be deleting this review. If there was footage available, it should have been shared with us when we brought forward the issues. If you care about your customer service and being an honest mechanic, you should have had no problem letting us know. I feel like this situation could have been handled so much better and am disappointed because I love supporting small, local businesses. I still do not recommend this mechanic and the hostility when bringing forward issues after my car was "fixed". If there is camera footage and reliable receipts, they should have been shown when discussing this matter.
Even if there was coolant leaking in one of the cylinders, the spark plugs still shouldn’t look like this after two weeks - BOTTOM LINE. My new mechanic changed the spark plugs, ignition coils, and vacuum line and did not see any coolant or oil anywhere. The light has not come back on and the car is driving smoothly - which was not the case when I took my car back from this place on 7/17 it was still shaking and driving poorly.
If you are a woman uncomfortable with auto shops, this is not the place for you. I tried to get an inspection, and the office guy was beyond rude, tried to scare me about my tint (which is fine), and seemed to enjoy being mean. I went elsewhere and will continue to always go elsewhere for any auto needs.
Dishonest. give me a rejection sticker for tires which means I’m not supposed to drive the car. Told me to have the tires replaced and I could get a different rejection sticker. That means I can drive until the dealership can take my car to fix the check engine light. Had the tires fixed and went back to have the rejection sticker changed and they told me that they can’t do it by state law until I fix the emissions and to just keep the receipt for the tires in the car. Got the feeling they just didn’t want to do it. I took the car somewhere else and they told me the information I received from Berlin auto service gas was not true confirming that they were just being dishonest with me.
I would like to start by saying I always I have supported this small business for years now. I bought a car last year took it to this gas station to get a sticker because I always go there to get gas so figured why not go there to get a sticker they're nice guys I explained to the man in the garage that I just bought the car you know please by all means tip it upside down if you have to because I need you know I just bought this I want to make sure everything's right field for a lot but I'll tell you one thing it didn't fail for was the tent it wasn't even on the receipt I go back there this year to get a sticker the guy yells at me embarrassed me so badly that it still bothering me 3 weeks ago yelling at me saying that I was a reason why his shop got shut down for 2 weeks then turned into 6 weeks because of the fact that he put a sticker on my car and he shouldn't have because the tent was too dark. The tent wasn't even on my receipt so I believe he never even tested it so after I went to that gas station and he reamed me and went to another gas station right down the street he put the tent meter on the window and it came up 33 it can't be 35 or over 35 so yes I got a sticker because I have a legal car. Never so embarrassed in all my life and all I did was support this guy's business for that whole entire year before my money was good it was going there and getting gas and shooting the breeze with the guys all the time then to go get a sticker and I'm treated like complete garbage never been in so embarrassed I'm all my life
Passed my daughter's car for inspection who is a new driver knowing ALL the safety issues it had... shame on the owner!!!! I had her car repaired brought it back here for re-inspection and of course it passed the Owner said there were no issues the first time wouldn't even look at the rejection sticker notes. He took 8 minutes for a car inspection what a JOKE!! Disgraceful
Brought my car in the day after Christmas in desperate need for brakes and a mystery squeaking noise, Fred said he could look at it no problem, called back less than a few hours later with his discovery and price to fix it! He was so so so helpful and it was fixed by the end of the day AND at an AMAZING price for all 4 brakes and rotors!! Love Berlin Auto Service highly recommend for inspection, repairs, and all the above!!
beware this guy is dishonest, I installed new original toyota wiper blades on my 2011 prius and sent it there for inspection, he said that it won't pass inepction because the baldes are too big! what a ripp off!
Just came back from here for my state inspection - really nice place. The folks here are friendly, service is quick and professional. I've gone here for last year as well and they do a great job.
I've mainly used this place for my vehicle inspection and oil change. They're always professional, fast, and efficient.
I've had no issues or problems and have always been satisfied with the work done.
Berlin Auto and Gas is one of the best service stations in the area! They always do great work and always deliver beyond expectations. Best gas station and body shop around Berlin!
I called for a last minute car inspection. I called other places in the area that weren’t closing for an hour or two. They answered and said they were open til 5 and would do the inspection if I came in time. The inspection was quick. They were kind and staff was great .
I've known Fred just as a pro mechanic for years. With his small team, they are very competent, trustworthy and not greedy to fail you for unimportant things on MA inspections. Speaking as an ex mechanic myself... I mostly brought my hardest problems to him. All good guys are busy right?, so expect to leave the car with them for serious work.
Went in for a oil change was told front breaks were smoked he's was willing to do the job last minute been using Fred for 5 years now I live in Lunenburg its worth the drive to use a great mechanic
Fred has been my go to guy since he opened ten plus years ago. He’s one of a kind and I am grateful to have found him.
Fred has also managed to find great staff that stay with him for years. That alone speaks volumes!
Previous to Fred, I often felt that when using an unknown garage or a major chain for oil changes, attempts were made to take advantage of my ignorance of car repair and maintenance by pressuring me into unnecessary service. That’s not the way Fred operates. He is honest, charges a fair price and never exerts any pressure. He’ll let you know when something can wait until the next oil change. I’ve recommended him to a few friends and all have been just as impressed as I am.
I’m moving out of state and sadly realize that I’m unlikely to have the good fortune of having that level of trust again.
My go to gas station and mechanic. Fred is honest and reasonable and I have been a customer since he opened. As a NJ expat I also love that I don't pump my own gas.
I got my inspection done here and the gentlemen were very nice. The guy who did the inspection also replaced my headlights, and was very efficient. I felt the cost was very fair too. Will definitely go back!
There the best gas station around there fuel is at a decent price & they are full survive open I believe either 6 or 7am to 8pm Mon - sat & sun open until 7pm.
Amazing customer service and very affordable. My car did not pass inspection due to a major safety issue. Fred was able to fix the issue that same day. I can’t thank him enough for fitting me in. I would recommend him to anyone looking for great and affordable service.
Highly recommended great mechanic and also gives great advice on things that will be needed in the future but not overselling most honest mechanic I have ever met!
Fred the owner is a very Pleasant and knowledgeable about cars. He was very professional to me and most of all he didn't ripe me off. I would RECOMMEND BERLIN AUTO to anyone who asked me. So Ladies WE don't have to worry about getting Talked down to or getting the run around. Plus he is AFFORDABLE..
I've gone there for years to get my inspection sticker, but hadn't ever tried them for repairs. This time I needed brake work done and I took a chance, they were great! They got me in quickly and got it done for me in one day, very reasonably priced. I am very happy with them and will use them from now on.
Was scammed 20$. I gave them cash before pumping. I have a 20 gal tank. At 2.20 a gallon i should have 9 gal of gas. So almost half tank. So how was I still on empty. Attendent said my new truck gas gauge most be broken. Went down road to mobil. Gas gauge working just fine.
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