Always been fair and good to there customers. I been there several times. My brother used them also . All nice people there. Not many junk yard around so been greatful . Cherie Miller
They don’t even open on weekends. They should take down that they are open on Saturdays. No one is ever there in office and you can’t get anyone to answer the phone either. Just an automated answering service
Transmission died on my old car. I’ve given my last 5 dead cars to them over the past 10 years. The one he picked up today will be the last one.
He called the morning of pick up to ask if it had flat tires, missing wheels or anything that required a flat bed. Said “nope. no need for a flat bed.” Guys comes, gives me my check for the car and scuffs my truck when he leaves. No damage so no harm no foul.
Guy calls me about an hour later. Says there’s no cat in the car. Told him he didn’t ask anything about a cat, only if he would need the flat bed. His response was, “well, now I don’t feel bad for hitting your truck.” I wasn’t very polite from that point forward but neither was he.
Long story short: unprofessional, expects you to answer questions that he forgot to ask, and blames you when he realizes his mistake. The check he gave me hasn’t cleared at the bank yet so this story might be getting an update.
The place was the best I needed two tims it was very reasonable. The owner came out and made sure it would fit my car and he was patient and kind there is no other used auto parts store that's worth this much confidence and control with everything everyone needs to go. Plus I checked out the yard and the worker was nice not a jerk too which is a huge bonus
I was happy with the service I received from Car Heaven of Berlin, Mass, on Feb. 15, 2019. I called several companies for a tow to take my car to junkyard. Tyler of Car Heaven was able to tow my car. Tyler had a busy day planned, but he was able to schedule me even though I just called that morning. I did not have to be present and he gave me a good price compared to other companies I had called.
