There is no person more dedicated to his community than Kevin. If he isn’t at his shop managing calls, customers and cars with the utmost care and concern he is serving free meals at Norfolk community dinners or fulfilling his duties as selectman. I am grateful for his dedicatio and his capacity to listen to an individual plea for help.
Unfortunately I had run over two screws which went into two separate tires before I was scheduled to teach in the morning. After the spare was put on the fast leaking tire, I drove to Norfolk Auto Inc to ask Kevin for his help as I had only 1.5 hours before my next teaching commitment. Not a moments hesitation passed before he grabbed the jack and said, let’s do this! Thank you Kevin and team for taking the time and care to get me out the door with safe tires.
I won’t bring my cars anywhere else. The team works hard to keep our vehicles running. Oil changes, batteries, tire issues, mechanical issues, brakes, sensors, and more. They seem to do it all! Great service and always friendly. I recommend Norfolk Auto to everyone I know.
Have you ever moved and you keep going to your old mechanic because you trust them? I did that for a few years after moving to Norfolk. Then, they closed. So I took my truck to Norfolk Auto and never looked back. They do good work, they take the time to go over it with you, and they're fair. Couldn't ask for anything more.
First time customer. Treated me like family. Owner is a great guy and knows his stuff. Great price quality and fast work. I strongly recommend bringing your car here. I Will be bringing my cars here again in the future
Stellar service on our vehicles for over 30 years! Drove 3 hours to have them repair our truck even though we moved out of state. Never have to worry with this Auto shop.
The good people at Norfolk Auto went out of their way to provide excellent customer service and support. Kevin answered all my questions and took the time to ask what I wanted done. Great price for excellent quality and service!
I took my car in for new breaks this week, because a different mechanic told me I needed them. Kevin inspected everything and found nothing wrong, so he totally saved me from getting scammed. He didn't even charge me! Bring your car here for kind and honest service.
There's not much need anymore for a good tailor or a good butcher but you still need a good mechanic. Kevin and his family have always treated me fairly and honestly. It's a no frills joint but you aren't going to find better prices or more honest commentary on what your car needs to stay safely on the road.
I waited all day on Saturday to get a tow they blew me off . So I called another company and they were very Profesional even called me to tell me they were running 15 MIminuts late .I do not teco.wnd noefolk
bought a lemon for 2000.00 lasted 10 months 4;000 dollars in repairs with out a car 4 months also used rusty old parts should had never been sold and dangerous where did the inspection come from i wonder omg nice guy lol the topper is my husband worked for him and he passed away in october not even a sympathy card nice guy honest mechanic lol .thanks
My daughter had some car trouble while visiting friends on a Sunday afternoon. I was trying to assit her from out of town. Called Kevin who took it in for Monday morning. He provided honest professional service which I appreciated. Highly recommend them.
It gets no better than Norfolk Auto, I promise you! Impeccable work fast as well in the owner Kevin is a season Zen great guy and will always serve you right! I will give them 10 stars if I could!!!
Called after 5pm and was expecting voice mail, but Kevin answered and was great. He picked up my car early the next morning and had it back to me the same day! Awesome honest service!!
The owner Kevin is the most honest and well priced mechanic around! Super happy with the car I purchased from him and all his services the past few years. Best place around by far!
I am well aware that everyone is going to ignore this review because all the others are great and you'll think this is a personal thing, but I implore you to at least hear me out. I bought my first car from Norfolk Auto. $3000 for a 1997 Chevy Lumina with low mileage. A little above KKB, but it was a decent car. Within days it was leaking gas, so I brought it back to them. Under the Lemon Law they had to fix it, no charge. Great, but then it starts leaking gas again. This time they get to charge me. I have it for 2 years, each time something goes wrong, I bring it back to these guys. Then it starts overheating. Turns out there was a crack in the engine allowing oil and coolant to mix, a common problem for this model of engine, but super expensive to fix. But I get it fixed, because what choice do I have? I'm in college and need that car to get to work, and let's be honest, it was cheaper to fix than to buy a new car. Well, 2 weeks later, wouldn't you know, I'm stranded on the side of the Route 24 exit ramp from 140, with my engine spewing a toxic sludge of coolant and oil, all mixed up. They charged me an arm and a leg, and nothing was actually fixed. The car was a goner, and I ended up getting a 2003 Pontiac Vibe. I go for an inspection and Midas tells me that there's serious rusting on the exhaust system, and it was pretty much liable to fall off any day. So I take it to Norfolk Auto for a second opinion. A busted gasket they say, $50 and I'm on my way. 3 days later my exhaust system falls off the car, and I'm sitting in a Wendy's parking lot at midnight, trying to reattach it with bungie cords so I can get back to campus. I get the exhaust fixed elsewhere, and drive my car with no problems until last week, when suddenly the engine was sputtering and I feel like I'm going up a particularly jerky roller coaster hill. It gets to a point where the car is undrivable, and when AAA arrives, I, like an idiot, have them tow it to Norfolk Auto. 2 days later I've still heard nothing, despite asking them to call me before doing any work. So I call, and lo and behold, they say nothing it wrong. Great! I pick it up, and in the parking lot of Norfolk Auto, my car is sputtering. But they told me nothing was wrong, and honestly, I know nothing about cars. So I drive home. But the next day on the way to work, I can't get my car above 25 mph, and it's shaking so violently that I'm getting seasick. So I took it to Daley's. And what do you know, it needs a cylinder. Frankly, the mechanic tells me, I can't believe it was driving at all. And here I pledge that that was the last time I will ever take a car to Norfolk Auto, and if you've stayed with me this far I will say this: when your kid is buying their first car, take them to Norfolk Auto. Get a good deal on a decent old car. But take it somewhere else to get thoroughly checked out. And when it's dead on the side of the road, tow it somewhere else.
Small shop, second generation family-owned for 35+ years with little or no advertising. Having a successful business for that long on word of mouth and reputation speaks for itself. Fantastic down to earth people, great clean work, super fair prices, no gimmicks or hard upsells. The owner donates a lot of his personal time to charitable causes. This is the kind of operation and people I am happy to support by taking my business there. Best mechanic I've found in 20 years. Highly recommended!
I was very happy with the work I have had done. My car was repaired at an honest and affordable price with prompt service. I have recommended them to my friends and family.
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